GoBank put a hold on my card 3 minutes after I had purchased food on my lunch break. They said it was due to suspicious activity when I checked the alerts. So I then looked nat my transaction history and noticed that I had a transaction made like I said above, 3 minutes after I had purchased lunch at a GAMESTOP #5734 in Orlando, Florida. If you are know where Orlando is (where Walt Disney World is) and are familiar with surround cities such as Cocoa Beach, (where I was 3 miles from in Merritt Island, Florida at my place of business). Either way, I was at work at least 45 miles away from this GAMESTOP #5734 in Orlando Florida. My card was charged at GAMESTOP #5734 in Orlando, Florida for $372.74. The GoBank Cust. Service Rep then asked me if I had tried to make a purchase for around $371.00 at Walmart in Orlando, Florida. I answered no of course because I was at work. She was very helpful (I thought). She said that they would put a 24 hour hold onto my card to ensure that no more charges nwould be made to it. And send me a new card within 7-10 business days. This happened April 14, 2016. She told me the money would be debited back to my account in FULL $372.74 on April 21, 2016 (7 days from me disputing)(I thought) Boy was I wrong. So on the 21st of April I checked my account, no deposit. So being optimistic, I waited two more days, checked again, NO MONEY!!! So I called. First, the barely speaking English woman with whom I spoke with was INCREDIBLY RUDE. SHE HUNG UP ON ME...TWICE!!! Because I kept asking for her supervisor or manager or anyone that was higher up than her as well as someone that I could understand and spoke English as their first language which is my legal right to do so. So I call back, go thru this long and drug out process ONCE MORE!!! This lady was not rude, but nor was she helpful, or interested in listening to my case, and hearing about how I had gone through this and the money was supposed to be deposited back in two days ago yada yada yada. So I had to file a dispute case, get a case number, then go online and download the dispute form, fill it out, sign it, and email it to GoBank. I covered my ass and snail mailed it also. They emailed me back the next day saying they needed more info. And a transaction dispute form...what I had emailed them. @ copies of via email, 2 via snail mail. So i filled out two more forma and emailed them both separately to their email, then sent two via snail mail again. Today, May 10, 2016, I get an email stating that my transaction dispute was denied. I called and asked why. The man said he didn't know I asked to speak to his superior, again, he doesn't have one!!! DAMMIT, I REALLY NEED TO GO WORK THERE! NO BOSS! That must be the life! Anyways, After about 15 minutes of repeating the question "Excuse me, what did you say? Again, he spoke very broken English...He tells me that the transaction was authorized. I said their is no way that is possible, because I was at work with witnesses, and my debit card on my person, in a location far away from GAMESTOP #5734 in Orlando, Florida! He said I'd have to re-dispute it, gave me a new case number, told me to fill out yet another form, and write a letter with all of the details. This is not the first incident with GoBank. Idk why I've stayed with them after the numerous sh*t they've pulled on me, but I'm definitely out now, once I get my money back. Hopefully there is some sort of class action lawsuit going on against them for this stuff. From what I've researched on the web, it seems to be pretty darn common. OH YES, ONE MORE WAY THEY F***ED ME WHEN I GOT MY NEW CARD IN THE MAIL!!! I transferred $75.00 to my husband's card, immediately afterwards I transferred $75.00 more because I felt like being nice LOL! Well, he only got one of the $75.00 deposits I sent him, but 2 were debite4d out of my account! And GoBank says that there is no way that's true. That they show no transactions of $75.00 twice in a row. They only have one. As I sat there and looked at the screen on my computer of the back to back $75.00 transactions, as well as on my print out of my statement, and the print out of the screen of the computer and on my android GoBank app. So I'm screwed out of that $75.00 too. They don't care I have an infant and a toddler to provide for, to pay for daycare for, etc...They just want to let some dumb A** that probably got my card number from a gas pump the night previous to the day the GAMESTOP #5734 in Orlando, Florida transaction of $372.74 happened. I'm sure that A**HOLE is at home playing his new Xbox One or PlayStation or something to that effect for the amount of money he used of mine at a GAMESTOP #5734 in Orlando, FLORIDA!!! Must be having fun. So what do I do? Do I call the police? Do I call a huge class action attorney? $372.74 might not be a lot of money to most people. But it is life changing money to me and my family!!! Please help me!