Name: GoBank
Rating: 1.3

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lori deyo Mountain Top, PA

i had gobank to use for my deposits from college and its been one headache after another. i had 2 transactions taken out of $120.00 then after i complained they had to give me a new card,,,so i had 38.00 left and tried transfering it to paypal well its lost. now they are having a big deal of giving my money back...this is ridiculous.

4 years ago

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Robin Sandston, VA

I can use my card anyway I've rented cars with it. I get my paycheck a day early. I really like this card

4 years ago

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ceebee Oklahoma City, OK

I have used the direct deposit feature for uber visa for about a year. No issues til this morning, same employer, same everything, now my work pay is not showing on my go bank card and the numbers they have listed tell you they cannot help you right now to log in online or go to the app.

4 years ago

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Kevin Nashville, TN

They promise a debit card in 7 days, and almost a month later I still have no card and no access to my funds. They refuse to send card with tracking number even though it's my third card they are sending. Terrible service. Avoid if you can.

4 years ago

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ABUL Austin, TX

My card was skimmed and someone took $100 from the card. GoBank is saying it's a valid transaction! Literally, it was a $100 gas purchase, 200miles away from me! Now I have to prove I'm innocent. Reported them to BBB, FBI and CPFB.

4 years ago

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Shaun Chicago, IL

I reported my card lost, it has been two weeks and I haven't received anything. I can't talk to anybody, and if I do they barely speak English. This "bank" is terrible. I have NO access to my money which is extremely inconvenient. I would not recommend this bank to my worst enemy!!!

4 years ago

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Frank Sims Glendale, AZ

Go Bank is the worst company I have ever had the displeasure of dealing with. If I could give them MINUS 3 BILLION STARS, I would. I reported my card lost. Been 3 weeks and I STILL haven't received a replacement. You can't TALK to anyone. Yes, GoBank sucks the big kohuna!

4 years ago

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Rene Ramos Ormond Beach, FL

They often have technical difficulties. We were charged an NSF fee even though funds were available. Customer service just puts you on hold or transfer you with no resolution. When you email them regarding the dispute they advise you to call.

5 years ago

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james clark Palm Springs, CA

What a JOKE they are. I had a credit from Paypal not some small time merchant but PAYPAL credit my card for a return. They are telling me 7 business days before the funds are released. They are NO help. I am closing my account and will NEVER do business with them again

5 years ago

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Miranda Grand Blanc, MI

GoBank is the worst prepaid card ever, If I could give 0 stars I would!!! I have not used my card in 2 months and they want to take $8.95 twice when I have a zero balance now thanks to them I’m in the negative, so I’m going to do them and myself a favor and cancel the card. Not worth it.

5 years ago

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Angry Nancy Gastonia, NC

GoBank stinks. Their customer service is the worse I have ever experienced. Had $225 taken from my card in another state as I was sitting at home. I got the notification and called them immediately. The denied the dispute. Even though I send them all the information. Hate it!!!

5 years ago

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Richard Flemington, NJ

Purchased at Walmart put $200 on account register card received message that I wouldn't be able to add more money because I couldn't be verified. No way to access the account balance. No number to call. Finally found number online system couldn't recognize keyed in input.

5 years ago

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Brandon k Houston, MN

Just bought got my first payment sent through the card, ive been trying to activate the card for an hour and a half now but it keeps saying ive "entered something incorrectly", and the automated response doesnt do anything to help. Horrible and would not recommend

5 years ago

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C.sue Deer Park, WA

If I could leave a zero stars I would. This business is a joke they steal people's money . Not to mention customer service is horrible hung up on me multiple times. I am going to report them to the better business bureau. Please don't use this company they will rip you off.

5 years ago

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Eric C Whitaker Stamford, TX

they called me and said i had been approved for a loan. had to go buy a gobank card. then told to go get s google card. i decided not to go through with the loan and now im having problems getting my $230 back which is for rent which is due monday or ill get evicted! just the worst!

5 years ago

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Damon Yukon, OK

Most fraudulent sham of a bank I have ever dealt with...NEVER had a bank block my account because of a deposit...I have a refund for dental work and they blocked account because they don’t have an original charge to match?!?

5 years ago

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sh East Orange, NJ

First off I wish I could give this card a zero. I received this card as a gift with a 30.00 limit. I went to use the card for the full amount and the transaction was denied. I went on line looked at the statement and was charged a 8.95 fee the next day. Horrible! Do not purchase.

5 years ago

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GLENNYS SEGURA SEGURA TORRES Las Vegas, NV

They are thieves a month ago I made a transfer from go bank to my personal bank and they stole my money, the money just disappeared and nobody explains what happened or give me my money back, they do not have offices in Las Vegas and nobody gives me the face , they do not solve my problem, I've been waiting for a month

5 years ago

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wanda mcroyal Las Vegas, NV

This company is the worst when it comes to contacting them, they give you a number to contact them only if you have an account, but there is no way to contact them when you have tried to sign up thru Uber for the last 2 years and the page is blank or keeps telling me I have a card. I have attempted numerous times to contact a person to no avail!

5 years ago

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Milad Peoria, AZ

They block my account for no reason and no bodied answer with their Ridiculous answering machine , I believe based on thsee many unsatisfication the federal bank need to shut this crazy bank down ! Please like if you are agree!

5 years ago

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Finn Shady Spring, WV

GoBank is just awful. I had my account locked and couldn't get ahold of an actual person. I couldn't get my money, had to mail them a letter and it took over a month to get it straight. Meanwhile I couldn't honor my financial responsibilities and had to crawl home to my parents house!

5 years ago

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Michael Robitaille Coventry, RI

Gobank steals people's money..do not get this card...beware..will not credit refunds on card...they lie ...everytime you call...you get a different answer...they tell you to file a dispute every time....even after the merchant sends the money bank

5 years ago

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Laurel Moore Commerce City, CO

My employer released my payroll information this morning at 7 AM EST as it has done consistently. GoBank has still not posted it and it is 2:00 pm . GoBank is telling me they have not received the information yet. I'm wondering if GOBank has been hacked. I'm at maximum stress level right now. This may not be the right card for me.

5 years ago

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Christopher Wright Pittsburgh, PA

This is an unethical company whose idea of customer service is to close your account if you have any issues. Try not to request a new card, they will swiflty close your account and make you go through hoops to get your money. I will be taking them to court.

5 years ago

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noelle meisser Trinity, TX

DO NOT PUT YOUR $ ON GOBANK!!!!!! My mom had recently gotten her tax refund of over 3000 $ and they blocked the account, and then said we cannot retrif the $ and the account cannot be reopened. They legit stole all of the $!!!! were hoping to find a solution somehow if anyone has any suggestion, but do not use this. They will steal your $!!!

6 years ago

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Dustin La Crosse, WI

They locked my account, and the only way to unlock it is to wait 24 hours. No....other.....option..... I usually see these types of reviews and wonder if they're true or what that person did wrong in order for the scenario to happen. I'll be honest. Go Bank is just a terrible bank. Worst customer service.

6 years ago

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Pamela Brown-Biloche Chicago Heights, IL

Used the mobile app to deposit my work check ,they inform you that the check can be held for five days until you submit I have bills that have to paid now not in five days and you can't cancel it or cash it somewhere else,customer service is the worse no help at all Beware don't use there services

6 years ago

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Bridget Melton TN

my husband works out of the state, he sent me $750.00 to pay rent, I tried to get the money out of my go bank account with my card, they blocked my card and account. told me to fill out something that nobody ever sent because I couldn't reach a person on the coustmer call line. so now my rent is late , I have 3 boys at home.

6 years ago

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Shannon

The worst customer service I have ever received in my life my account was compromised I was told that I would still be able to pay my bills using my account number and routing number on to find out I can't and they have blocked all my direct deposits

6 years ago

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Izzy

Total fraud in my opinion. The customer service people are in the Phillipines and hard to understand. They are also rude and argumentative. A Utah based and no Americans in CS? I want my money back, but I doubt I will see it.

6 years ago

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Roszina Martin NC

They don't tell u u have a certain amount to move from ur vault on a daily basis. If u go over that amount u have to wait 24 hours (PST) time before u can access your money!! And then give u a budget each hour to access your funds

6 years ago

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Kimberly Tezeno

Someone opened an account with my personal information. I got a card in the mail and when I went online, there was someone's email attached to my personal info. I contacted customer service and they were able to close the account.

6 years ago

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Brian T

The customer service is quite lousy. The company guidelines on check holds are severe like 14 days for a check I deposited thru my mobile phone to one week for pending transactions to fall off and your money back into the account. Avoid this company at all cost!

6 years ago

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David Aransas Pass, TX

These people are straight up crooks. Soak your cash in gas and put a flame to it and you will have a better experience. Above all the customer service is non existent, to the point they claim to not even have supervisors and will hang up the phone on you.

6 years ago

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Curtis Delane McKinley

My account was hacked and drained of all funds. Instead of immediately issuing a refund like SunTrust and Bank of America have done in the past, GoBank says they will take 10+ days to investigate, with no guarantee the money will be returned. And the customer service is horrible.

6 years ago

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Ricky Nichols Las Vegas, NV

Ridiculous amount of time taken to transfer electronically between accounts. 5 days and counting AFTER Paypal shows a completed transfer and my money still isnt available. Poor customer service. Worst I have ever experienced by a Bank and that says alot itself.

7 years ago

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Kelly Brunton

Omg if u r looking fot sanity dont use GO BANK. In tze matter of one ween the have screwed up 2 wire transfer. I npw have no access to my account or my money the have been "reviewing" the issue for 4 days. I cant get anyone to tell me whats going.

7 years ago

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Carl Thomas

You can't never get into the account to get your balance and check to see if the money is there or not. It alway technically out of service. It change your your account password every time you enter it. This Bank sucks under Uber and Banking period. Both screw up for some reason.

7 years ago

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Lisa Carter

I like go bank. Its very convenient.I have know complaints what so ever. I learned of go bank through Uber.

7 years ago

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Michael Brenes Miami, FL

If you value your money and having access to it, stay away from using their services. Too many issues to list here. Do not trust them with your money. Easy to deposit your money, and very hard to access it once they have it... Very poor customer service.

7 years ago

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Tracy Thompson Morristown, TN

They just closed my account without warning! I had no idea! I just got an email telling me that my account was closed. I'm scheduled to have a direct deposit go in tomorrow, and I don't know if I'll ever see that money again after reading these other reviews. This is the most unprofessional business I've ever dealt with! CROOKS, THIEVES!

7 years ago

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Cheryl Cano Dallas, TX

I deposited money through instant pay agreement they have with Uber- the money shows as deposited but not in the balance and now ALL MY money is in limbo- customer service blames it on an upgrade on their system and said it could be days/week before my money is able to be used. THAT IS BULLSHTT

7 years ago

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Michael Holden Chicago, IL

Free ATM'S? I think not. I used a so called freeATM and Gobank charged me $2.50 for each transaction. They do not return messages or emailsand you have long wait to talk to a live person after going through an extended menu of options.

7 years ago

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Kennedy Diaz Miami, FL

The customer service, is the worst, they leave you waitting for hours youre account gets locked for no reason, they hack youre account. you cant get youure money when you need too.

1 year ago

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Joanna Agosto Cleveland, OH

Customer service was rude no type of help.They basically left me on my own to handle a transaction that i tried to stop right as I made the purchase. No 1 spoke clear English.

1 year ago

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Harvey Scott Euless, TX

When I supposed to receive a refund on my account, the transaction charge disappeared from my GOBANK transaction history and I wasn't issued a refund. Instead, GOBANK kept my money. Worst company ever!

2 years ago

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Anthony Pando Sunnyvale, CA

Go bank is quite possibly the worst in pretty much all areas of customer service. After recieveing my government issued funds gobank proceeded to close my account and I'm still not quite sure how to get my money from them.

2 years ago

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Boric Rook Vidor, TX

Absolute trash. They closed my account before it was even registered completely because they were incapable of using my info to verify me. Don't be an idiot like me, use something that has a modicum of respect for you.

2 years ago

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Anonymous Unknown Los Angeles, CA

This bank card sucks if you lose your card or. It expires you're basically s*** out of luck and should have a back-up plan because this card no good don't get it it's just not worth it

2 years ago

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Chaunnay Brown Columbia, MD

How do you reach someone with this company?! I have not purchased a card nor do I know why I’m receiving this in the mail. I thought it was from the irs for my stimulus payment. I found that it not the case!

3 years ago