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Milgard

Name: Milgard
Rating: 4.9

4.9

star star star star star

1,125 User Reviews

8.4

Overall Score

Compare

4.9

star star star star star

1,125 User Reviews

8.4

Overall Score

Compare

The Good

The Bad

Bottom Line

Reviews

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Company Details

Warranty Length

Lifetime

States Serviced

Time in Business

63 Years

Number of Reviews 1,125

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LAST UPDATED: July 24th, 2024

Milgard Windows and Doors was founded in 1961 by Maurice Milgard, Jr. and his son Gary in Tacoma, Washington. The company's focus is to provide high quality replacement windows and window installation services to its customers. In addition to the quality products they provide, they seek to provide quality service. From 2014-2018 they won the Best of Houzz Design award for the most popular company. Additionally, they won the 2016 Crystal Achievement Award for the most innovative window and in 2017 they won the highest online rating window and patio door brand by Metrixlag.

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The Good

Warranty
Coverage
Variety of Product and Services

Warranty

Milgard extends a Full Lifetime Warranty to Tuscany Series and Trinsic Series products. There is a Lifetime Limited Warranty for Ultra Series, Style Line Series and Aluminum Series. Please see company website for complete warranty details on any and all products.

Coverage

Milgard offers window installation services in the western United States and British Columbia, Canada. The company believes that if it operates closer to its customers, it can offer a more personalized experience, faster delivery times, and quick responses to warranty situations.

Variety of Product and Services

Milgard offers a variety of the best replacement windows and services not only for windows, but for patio doors as well. With multiple options and styles to choose from, customers are much more likely to find what they are looking for. Customers also have the option to request a consultations, during which a professional will help them identify what they need in their home and which styles will best fit their taste. From start to finish, Milgard Certified Dealers will walk the customer through the process to ensure that they are satisfied with all of the available options.

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The Bad

Undisclosed Prices

Undisclosed Prices

Unfortunately, Milgard doesn’t disclose prices on its corporate website, making it difficult for potential customers to discern whether or not the company is a good fit for their needs. Before a customer can view prices on the products they would like, they need to request a quote.

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The Bottom Line

Milgard Windows and Doors is determined to provide quality replacement windows and window installation services to all of its customers. The company offers a variety of attractive features, including full lifetime warranties and a variety of products to choose from.

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User Reviews

Star Rating

4.9

star star star star star

1,125 Reviews

Review Breakdown

5 grade

81%

4 grade

10%

3 grade

2 grade

1 grade

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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star star star star star

Tom Seller

Very prompt, even early which made the day go better. Very polite, always going to get the job done, wouldn’t even take a short break and have a cold water. As he left he was delighted in having a cold, cold bottle of water. Did a very nice job, cleaned all debris that was made from the installation!

3 weeks ago

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Sachin Rana

I have chosen Milgard for a trial and i would say that its quality and craftmanship is just great . The process of ordering is simple and straightforward & also the delivery and installation is handled by professional guys. They have fitted window very skillfully and their product is just amazing. It has very insulated glass panel which helps is reducing noises.

1 week ago

star star star star star

Terri

I was able to order replacement part for my 26 year old patio door. But, I had to REALLY push to get to send a technician out to install. I am sure they don't like fulfilling their lifetime commitment to original homeowners that they made 25+ years ago, but there are still people, like myself, that have that clause, and it should never be something that is fulfilled. The service person I originally spoke to insisted I come to Tualatin to pick up the part(s). I had to ask to speak to his manager in order to get them to come and and install. The installer was very professional and friendly. I very much appreciate him coming out it only took a couple minutes. It would've taken me much longer, especially since I did not have the tools for the job.

2 months ago

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John Schrunk

The technician that repaired the window was friendly fast through and left everything clean and neet my wife and my lab liked him

2 days ago

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Robinson's

We want to thank Milgard for replacing 3 of our windows. Working with your staff online was so helpful and we appreciated the timely matter they were able to get a technician in to help us. The Window Installer was a Professional in every way and even came back to replace a window that had some issues. Thank you for doing such a great job!

1 month ago

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lance jones

Had window that lost its seal after about 10 years. Contacted milgard with order number and within a month or so had it replaced free of charge and with 10 min of work

2 weeks ago

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Travis Nolen

Stan in Vlad were awesome! The service only took 1 hour. They were respectful of the property and did an awesome job replacing our large picture window.

3 weeks ago

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Angela Mayfield

The rep that came to my house to replace my window was amazing, very efficient quick! I highly recommend Millard windows, they stand behind their warranty!

3 weeks ago

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Matt Roberts

They called and checked if they could do their warranty service earlier then the appointment. Did the service while explaining what they had to do and if they needed access to anything special. Great customer service and care!

2 months ago

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Bull Elk

Great customer service, from ease of filing a claim on the Milgard website, to the confirmation of scheduled appointments. Milgard covers it ALL! Very impressed with both tech that installed replacement panels at my home. Next window purchase will be Milgard without hesitation.

2 months ago

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David Winn

The overall process getting my window glass replaced in my new build home due to a stress crack was smooth and easy! Cody came to my house on time, explained what he needed to do, and was done quicker than expected - overall great experience and great service visit!

2 months ago

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Eileen Scheffer

The service technician who installed the replacement windows did a great job. I just had a little difficulty in filing the claim. (I had to send it three times.)

1 month ago

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James L Gola

Fantastic service. Stan got with the program and was done in a short time. Good man, knowledgeable about his craft. Milgard is the place to buy windows.

1 month ago

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Richard Tieman

There is no point in living in Montana if you can’t see out your windows. Replacing the windows that get hazy is great customer service that Milgard provides.

1 month ago

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Keith K

Service man was on-tme, very courteous, efficient, and competent. Replaced window under warranty in no time in addition to servicing some latches. Hard to find good service these days. We'll done Milgard.

2 months ago

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Manuela Oregon

Today, we received replacement service from Don. His friendliness and professionalism and very good craftsmanship is very much appreciated. He answered all our questions about window and screen care with great insight. We are very happy with our Milgard windows. Thank you!

3 months ago

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Bob Zawaski WA

Milgard windows are of the highest quality and an exceptional value. If that weren’t enough their service after the sale is second to none. The technicians are always friendly and extremely knowledgeable and efficient. As a Real Estate Broker with 30 years behind me I refer all my clients to Milgard when the subject of window replacement comes up. My most recent interaction at my own home just confirmed what I already knew from over 30 years of experience working with Milgard. I would heartily recommend Milgard to any looking at replacing or building a home.

4 months ago

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penny stanford

Andy showed up right on time and did a wonderful and fast job. He was pleasant and very helpful. Thank you!

3 weeks ago

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Fred Anderson

My three windows needed to be replaced by an excellent installer. Incredibly happy with the fantastic job!

3 weeks ago

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Kuriappan Alappat

The technician was amazing in his expertise as well as customer interaction. He told me he had been with Milgard for over 30 years!

1 month ago

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Kay Teubel

He came when expected, was friendly and professional, and even pointed out how to go about fixing the problem if it happens again.

1 month ago

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Arlene Cogen

Bravo! I wad an emergency issue with my sliding patio back door. You showed and fixed the issue promptly, professionally and quickly.

1 month ago

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Mark Petruzzelli

Alex was quick and efficient installing the replacement glass. He was very pleasant and did an excellent job. I have no complaints.

1 month ago

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Jaden Paul

Great company, excells in their commitment to customers milgard door is the best i used their door both my office and my home closing to a year the door are still intact

1 month ago Edited July 8, 2024

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Michelle Kambich

I received a quick response and set up an appointment. Tom called and was very informative about arrival time. He was efficient in installing the new window and was also very friendly.

3 months ago Edited May 2, 2024

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wendy chord

Love our windows and the customer service gal that set it all up was wonderful over and beyond! The 3 gentleman showed up on time, very respectful, double and triple checked by the size. They were fast and great. It was not an easy one to replace. They were great!

4 months ago

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mike mcneal

Excellent service, was here on time, did a great job of replacing warrenteed window. We have owned our house for over 35 years and fortunately there were Milgard windows. Can't say enough about their windows and warrantee. Mike

4 months ago

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Andy Tualatin, OR

You guys went above and beyond what was expected. Not only did you repair my window but you also took the time to get our Milgard slider in better working condition. In a day when good service is all but lost, you guys wowed us. Thank you!

5 months ago

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Claudia Harvey Twin Falls, ID

He was so nice and very professional. It took him a matter of minutes to replace to glass and explained everything to me to understand why this keeps happening. I appreciated him wearing booties in the house too. You have a valued employee in him. Thank you so much!!

5 months ago

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Eric Pierce

The service tech was great, identified the problem, communicated and got the job completed very quickly.

1 month ago

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Dan Winans

Such great help! Thank you for the great over the phone service and the in home replacment was the best I could have possibly asked for!!

2 months ago

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Teri

Arrived on time and he went right to work. Great listener to what I needed done and took the time to teach me how to take out the screen. Great job!

3 months ago

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Jeremy Much La Pine, OR

Milgard's customer service response was excellent. Gabriel made sure we got quick help and the team that came out to the house was skilled, thorough and patient in fixing multiple windows that needed adjustment.

5 months ago

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Cam mueller

Awesome experience showed up when they said they would

1 week ago

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Jody Donker

The windows were identified by the number located between the panes and an appointment for replacement was set. The installers arrived on time and had the job finished in less than an hour. Everyone was professional and courteous.

8 months ago

star star star star star

Randy Root Santiago, RM

Andy showed up right on time was very supportive of the problem with our two windows. Andy and his helper did a great job with the removal and replacement of the defective windows and were very conscientious of our furniture and window coverings. Great service, I’m very happy with Milgard windows and service!

8 months ago

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Ed Foltyn

The technician arrived early and had the window repaired quickly and easily

2 weeks ago

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C Noll Chiang Mai, 50

Excellent service! The Milgard technicians were efficient, highly competent, and concerned about the cleanliness of the work site. In fact, they had removed the old window, replaced it with a new one, cleaned up the area, and were on their way to their next job in less than thirty minutes. Additionally, I gained an appreciation for how well made Milgard windows are, allowing for straightforward service if the need arises. I would not consider any other window than a Milgard window for any future needs. Thank you for a job well done.

9 months ago

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Jennifer Haberly

The window of installation was between 9:00-11:00 and The installer showed up at 9:00!!! He was very professional and wore slip covers on his shoes, thoughtful touch, didn’t go unnoticed, and performed the repair without a hitch!! It was a great experience and the company was very through in repairing said window!! Thanks again for the quality and execution of the repair! Great experience, which other companies performed at this level!

10 months ago

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Sandra Eugene, OR

We bought our windows from Farmer's Building in Grants Pass OR. So we didn't deal with Milgard directly. Milgard has replaced a couple glass window panes. This is the first time they have done any window repair. The gentleman was very efficient and finished the job quickly. He was here earlier than expected as he had a cancellation. Good thing I came home from my short walk, instead of doing my regular long walk. He had left a message on my phone. When I called him back, he was already in my driveway. Your service is commendable, Thank you . I appreciate it.

11 months ago

star star star star star

Bob Dix Hailey, ID

I had several windows replaced and Andy K and Alex serviced them. Both Andy and Alex did an excellent job. Some of my widows are in a clear story and Andy not only installed them all but when done grabbed a broom and cleaned all the cobwebs out. His service was above and beyond!!! A huge thanks for his thoughtfulness and willingness to go that extra step!!!

11 months ago

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Richard High

Cody was great and very informative on what needed to be done on my existing windows.

1 month ago

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Beatrice Jacobson

He was prompt, friendly, respectful, informative and we were very happy with his work.

1 month ago

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Diane Liston

The representative provided valuable information about how to care for our windows.

1 month ago

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Angie H Vancouver, WA

I couldn't lock my Tuscany series sliding patio door in the secondary lock position to leave it slightly open. My scheduled appointment time was for 12:45p but Mike called and asked if he get come early, if course I said yes! He got right to work making the necessary adjustments and made sure everything was in alignment within the channels. He explained that my door had a primary and secondary lock. The primary being the door handle and the secondary if I wanted to leave the door slightly open at night. He made sure I didn't have any other concerns and told me that if I had any more problems to call. I really appreciated his friendly professionalism and for calling to see if he could come earlier than originally scheduled. I love my Milgard windows and how nice they look.

1 year ago

star star star star star

Gary Clevenger Portland, OR

Just have to comment on Bonito your Milgard technician..., Bonito's mannerisms and overall professionalism was very impressive, I have been a remodeler and a master of my craft for years... This glass replacement was not in the best of positions semi-behind a gas freestanding stove in the corner of our master bedroom on the ground floor. The outside is covered in landscaping plants and a little difficult to get to. Bonito was careful of the garden and did little to disturb it... But he was fast on the draw with his tools and relevant installation materials. He had this replaced in lighting speed in under 15 minutes traveling to his truck and back... Current outside temperatures in the 80's... Well done Bonito, anyone that has the opportunity to have this Glass man on the job will do well to stay out of his way! LOL 😂 He was Glazing at brea neck speeds and very communicable in the process! Milgard, you have an exceptional person in your employment... Sincerely, Gary Clevenger, CEO, Gold Crest General, Inc. PS, I love Milgard windows and the service for replacing our paid for glass insurance

1 year ago

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Bill

It took about a month for them to send out a technician to help with our problem. We had to call them back a couple of times before they responded with more than an email with an order number on it. Our problem was not a normal malfunction with the gears of our transoms window. The installers retrofitted the latch so we could open our loft windows 2ndstory, from the bottom first floor. The cap that was placed and fitted to the gears of the window latch is not holding properly so the 6’ pole is not connecting as it should. We couldn’t open the window using the pole crank, it could not catch with the closers gears. The tech was able to tighten the fitting so it worked and said it would probably fail. The Milgard gears still look pristine. The cap added for our pole is what is spinning. I don’t hold Milgard at fault for this. We will try to find a replacement cap thru the installers, a very old and competent glass company in our area. We’ll see how that works. Our problem was not fixed by the Milgard Tech and we’ll see what happens in round two with the glass company who sold and installed the windows for us.

1 year ago

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Mike B Portland, OR

Corrected what was probably rightfully the retail window company induced problem so 5 stars just for that. On a somewhat negative note, this year I've had both sides of a sliding door replaced. One was due to glass breakage; the other due to wrong type glass in the original installation. The sliding door is a type that has small venetian blinds incorporated between panes. Both times the replacement panels were ordered with the controls for the venetian blinds on the wrong side. (Fortunately, the installer has apparently encountered this error a number of times so he brought panels with controls on both sides - so 5 stars for Stan too.) This is a communication problem.

1 year ago Edited October 7, 2022

star star star star star

Gene Harral Idaho Falls, ID

we built our house about 14 years ago and had Milgard windows installed. since that time we have had i think every window replaced at least once. when i notice a issue with a window i call Milgard and they have a local person (JAKE) contact me . Jake is absolutely the best representative that Milgard could have here in my area. he very courteous, prompt and very professional about getting my windows installed. Milgard may not have the very best window on the market but I guarantee that they have the best WARRANTY. If I ever build another house I guarantee that Milgard would be my choice of windows. I am very happy with the service i receive.

2 years ago

star star star star star

Vernon Jackson Portland, OR

Initial contact was very helpful in finding the original order (24 years ago!) for my house and confirming the measurements and identification of the 2 failed windows. The installation technician (Vicente, I think) was very quick and professional. Wore booties inside and was very good about protecting the surrounding workspace and cleaning up afterward. He was courteous to recognize that I had just prepared my lunch (he arrived just before noon) and one of the windows was in the kitchen. He opted to start with the other window so that I could finish my lunch in peace. This is the second or third time that we have contacted Milgard for warranty replacement, and every time the company has been top notch! Would recommend them to anyone interested.

2 years ago

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