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7.6

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Lisa Holodnak Glendale, AZ

Easy to do business with, all electronic. Service for the loan refi was terrific would recommend them. Help you with many options to get the loan that would work for you. Closing was a little confusing, but it all worked out, the loan officer Robert was terrific.

4 years ago

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Hank Speakman Corpus Christi, TX

We recently refinanced through NBKC. We've had a number of mortgage transactions over the years but this was the best by far. Mark Q and the NBKC team were great to work with and always kept us informed on the status of the loan. Great rates, easy, friendly, and no surprises - what more could we ask for!

4 years ago

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Justin Kwan Chicago, IL

I stumbled upon NBKC via the Costco portal. I have to say that their user interface was the best I've ever seen. Incredibly easy to work with. Matt H was so professional and responded very quickly. I believe we both were surprised at how fast we closed my refi, < 15 days.

4 years ago

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Tom Zaricki Las Vegas, NV

This was an excellent loan experience for us. Zack S our loan officer is a true professional. He returned our phone call quickly and moved our loan along quickly. We will recommend NBKC to our friends and family. We could not be happier with the experience.

4 years ago

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ET Surprise, AZ

Scott C is very knowledgeable loan officer. He provided a lot of great information for the refinance process. He assured me the time line of the loan so I would not go crazy about closing. I like the simplicity of the web site to upload documents directly to Scott. Scott C is AWESOME to work with! Thank you very much!

4 years ago

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mc Newbury Park, CA

I am a mortgage customer of NBKC. I liked the use of technology for the application process and communicating necessary documents with the bank. The interaction and communication with the loan officer however was unsatisfactory. I was treated by the officer like someone who had no idea and the entire interaction with the respective loan officer felt more like dealing with a used car salesman of the 70s. The officer himself displayed mediocre knowledge of the loan documents always responding how he "did not know" about certain line items and "needed to check with his closer" to provide the answer while telling me that I did not understand the mortgage setup [PS: I have 2 Masters degrees and worked as a finance manager at one point in my career.] And to top it all, I had requested adjustments to the loan, i.e. I did not want to take any cash out and I wanted to pay for closing costs upfront rather than rolling it into the loan. I trusted the officer and his talk that all would be adjusted before the final docs would be presented. Of course nothing was changed in the final docs and then it was of course too late. Partially my fault for "trusting" the sales person. So, in summary, the bank's approach to ease of doing business is great - but beware who you are dealing with at the bank - if it doesn't feel right at any point ask for another loan officer.

4 years ago

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Jennifer McMahon Smyrna, GA

I had a great experienced with NBKC. The application process was so easy and the electronic signatures I was able to do made things quick and easy. I thought refinancing would be difficult but it look so little time and effort and the service I received was great!

4 years ago

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Yanyan Zhu Berkeley Heights, NJ

Very quickly to get back to me for my online request for refinance rate. Matt then called me, text me and even left voice mail - tried all the way to contact. He always made him available to answer my questions. My husband and I are satisfied with the service he provided to us.

4 years ago

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JPierce Littleton, CO

We found NBKC Bank through Costco's refinance program and could not have been happier. Ronald M was a pleasure to work with, very honest and straightforward and kept us up to date every step of the way. The process was fast and their online processing system is fantastic. I've already recommended NBKC to other people.

4 years ago

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Joan Archer Archer Ventura, CA

I have refinanced my home several times over the last 40+ years. This time everything was handled more efficiently and quickly than ever before. My loan officer was VERY easy to work with and was readily available whenever I had a question. I highly recommend NBKC and Cheryl K as a loan officer.

4 years ago

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Tim Sue Burke, VA

Very competitive rate, friendly loan officer, relatively smooth process, no fees for VA loan. Closing took a little longer then originally projected. I am guessing it has lot to do with the COVID-19 situation. Brad K and the team was very helpful in getting things moving and communicating.

4 years ago Edited September 14, 2021

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Tamara Oliver Manassas, VA

My Loan Officer, Barbara R, was exceptional. The entire process was very efficient, effective, and professional; especially during a pandemic. I'm very pleased with the friendly and helpful support I received and the safe practice processes.

4 years ago

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Anamika Flower Mound, TX

Like: working with me to improve the credit score, allowing me move forward with the process without locking the rate and 'locking' at the right time, responsiveness of the loan coordinator Dislike: there was very competitive 7/1 ARM rate when we started the process, but, disappeared when we were getting close to locking

4 years ago

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Kevin Culpepper Elkridge, MD

We worked with 2 other very large mortgage companies right before working with NBKC. And we are extremely glad we did, the loan process was extremely streamlined...So we highly recommend NBKC and Costco for referring NBKC to us....

4 years ago

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Lucinda S Krantz Vancouver, WA

Getting the loan took very LONG TIME. Much more complicated than all the many home loans I have done in my lifetime. I am not sure it is the fault of NBKC or the new rules for getting a loan. Mark Q was great. Patient, helped understand all the steps and when I got confusing information from other financial companies involved in this process, Mark made sure I got the information to explain and verify what had occurred.

4 years ago

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Gannon Burgett Lansing, MI

Our loan officer was incredibly helpful along every step of the way and was quick to respond in every circumstance. We can't stress enough how critical his role was in making our lending experience a pleasure—something we don't take for granted as first-time homebuyers.

4 years ago

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ANDRE UCHITEL Louisville, KY

I used Costco mortgage service and picked out NBKC because of their high reviews. Jeff Y was outstanding to deal with. He always responded quickly and answered all my questions. The process was smooth and I mean SMOOTH. I would recommend NBKC and especially Jeff Y

4 years ago

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Jessica Reno, NV

Working with an online lender for the first time I was apprehensive. However, we had a great experience from start to finish. Even with the COVID-19 coming to a head in the middle of our transaction everything happened in a timely manner and communication was always good. I highly recommend them for anyone.

4 years ago

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td15426 Bellevue, WA

Matt H made the whole process go smoothly and quickly. He was always available by email and always had quick and clear answers for my questions and let me know well in advance when I needed to provide something. The refinance was absolutely trouble-free and as easy as possible to complete.

4 years ago

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JSchumacher San Diego, CA

Buying my first home and getting my first mortgage was definitely intimidating, but Mike at NBKC made it so stress free. He always took the time to explain every detail along the way, and answer any questions I had through the entire process. Couldn't have been happier with the overall experience with Mike at NBKC bank!

4 years ago

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Arthur Putnam Meridian, ID

This has been by far the best experience I have ever had with a bank but their employees are really what makes it GREAT! The loan officer I worked with went above and beyond what I was expecting. He helped me with any questions I had and never made me feel like I was a burden. I highly recommend NBKC!

4 years ago

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Stuart Swalheim Orlando, FL

My loan Officer CJ S was exceptional. CJ and his staff made the application process easy. They answered phone calls promptly and keep the process moving smoothly in a very professional way. I got a great rate and closed within three weeks, amazing. I would never go anywhere else for my Mortgage needs.

4 years ago

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Rob Easton, PA

I got my original loan a year and a half ago and now refinanced with NBKC. Beau and his team are fantastic to deal with. Great rates, fees, and customer service. If rates dip again and I am looking to refinance, NBKC will be my first stop!

4 years ago

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Nick Wynn Golden, CO

My best mortgage experience yet. Mark was very easy to work with and very responsive to all of my questions. The rates and costs were better than anywhere else I got quoted and I would suggest anyone give this bank a try for a mortgage. Give them your Costco membership info for even lower fees.

4 years ago

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Michael Brown Boise, ID

Paige was great to work with even when I know that I am not always the easiest person to deal with. I am always trying to find the best deal possible and felt really good about what I ended up with. The process was smooth and quick just as she said it would be, I would recommend Paige and NBKC Bank for a purchase or refi.

4 years ago

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Johnny Basco Seattle, WA

Thank you Beau B. for making things happen for my refi! Two other lenders for what ever reason couldn't get it done but Beau was right there for me. I had a few concerns but he was available to assure that things were right on track. Thanks again Beau!

4 years ago

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Thao Phan 'Ewa Beach, HI

Ronald M. from NBKC was our loan originator. He took care of us through the entire home purchase. He was in constant contact and always available to answer any questions, despite the time zone difference. Our experience was perfect due to his expertise, ability to close quickly, and unbeatable rate!

4 years ago

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Casey Boise, ID

We had a great experience with NBKC and Zach as our representative. He was always on top of communication and very informative. The lady that came to sign off our paperwork was great too! Overall, great experience, thank you!

4 years ago

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Drew Lexington, TN

I would highly recommended NBKC . From the start until the close, Zach was very helpful and always prompt in answering whatever question that was asked. Another thing was the easy of the online process. It was extremely convenient and allowed us to work on documents and upload them on our time.

4 years ago

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Grant Backe Stuart, FL

Trent was the most responsive of all the lenders we looked into using. He was also competitive and knowledgeable as he led us through our fist home buying experience. The process felt easy and smooth. I would recommend Trent to friends and family.

4 years ago

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Amanda Slavens Yorkville, IL

The process was very quick and easy. We went from the initial application to closing in less than 30 days. Matt was very responsive to any questions that we had, whether they were at day, night, or even on the weekend. He was very helpful and knowledgeable.

4 years ago

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Christopher Cawley New Haven, CT

Todd has been excellent since the very first interaction. I have been lucky to work with him throughout the entire refi process. He made the process easy and convenient for me. If Todd is a representation of what I can expect in the future dealings with your company then I am at ease; and that is very important in my chaotic world

4 years ago

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Sherry logan Sequim, WA

Matt was very helpful and professional. He helped me understand my options and what I needed to do, to get my refinance done. He responded back to every inquiry by email or phone . Matt was very friendly and upbeat . I would recommend Matt to all my friends for their Home Loan needs . Thank you again Matt!!!!

4 years ago

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Caleb Rothe Redlands, CA

Our experience with NBKC was fantastic. Robb went above and beyond for us. His communication was great and we appreciate the team going to bat for us when the process hit a couple of bumps along the way. I'd offer NBKC my highest recommendation.

4 years ago Edited September 14, 2021

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Bancroft and Chase Irvine, CA

Sfter verifying me everything was smooth sailing. No check systen issurs or questions. Customer service has been very helpful and making deposits using moneypass makes it like they are near. I highly recommend giving them a try for personal and business purposes. Being mindful of overdrafts and other issues are always the account holders priority.

4 years ago

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GARRY SMITH Nashville, TN

Chad W was a real professional, he was always reachable and was able to deliver on rate he quoted. He walked us through the maze of forms and requirements. If all of the loan officers are as exceptional as Chad then NBKC is the way to go for a refinance or mortgage.

4 years ago

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C Frye Moraga, CA

Thank you! I really appreciated all the help and care that Matt C and his team at NBKC took in handling our mortgage. We will definitely recommend Matt to anyone we know that is in need of your services. Thank you very much for a job VERY WELL DONE!

4 years ago

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Denise L Cheyenne, WY

How do I even start. My husband and I were very pleased with Steve M., our loan officer, professionalism and great customer service. We sent all the required info and Steve took care of the rest. We had no issues at closing and everything was taken care of beforehand. Thank you for helping us secure our mortgage.

5 years ago

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Nick Schnepf Kent, WA

Pete was awesome! He was very diligent about reaching out right away and was able to get us closed our house much faster than we anticipated. I would recommend NBKC to anyone. The rates you were able to achieve were better than our previous lender.

5 years ago

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Jenn Osborne Niceville, FL

We had a great experience with NBKC Bank! We used them to purchase our first home. They have very competitive rates for mortgage loans. We worked with Keith and he was very knowledable, helpful and worked quickly. We would recommend NBKC and more specifically, Keith, to everyone!! Thanks again!! ~Aaron & Jenn

5 years ago

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Mike Omaha, NE

Fantastic service! Cannot thank them enough. Steve P was great to work with. He was very organized and in constant communication. Was surprised at how easy everything was. The mortgage process was by far the least stressful part of the home buying experience for me. Would use and recommend NBKC in a heartbeat.

5 years ago

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Mohammad Abdallah Katy, TX

It has been a pleasure working with our loan officer, Kelli K, over the eight months it took us to buy our house. She has been present, patient, and responsive through the entire process. I don't think it has ever taken any longer than 10 minutes for her to answer a question by email, weekdays, weekends, and night.

5 years ago

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Evan Daniels Kuna, ID

Steve P provided unmatched customer service and walked us through the whole home buying process. He was invaluable in my wife’s and I first home purchase. He was courteous and punctual with all questions and requests for information. In the future we would want to use no one else for the next homebuying process. Thank you Steve and NKBC.

5 years ago

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Ricardo Morris San Bernardino, CA

After being overcharged by another lender while in the process of purchasing a home, I went on a search and found NBKC and Brandon G. Not only were we given a better interest rate and reasonable fees but excellent customer service and someone who goes above and beyond for his customers. We are grateful for Brandon and his great work ethic.

5 years ago

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Steven R Jensen Escondido, CA

Joy M.l went over and above to get our loan done. The loan was an exchange on a nonowner condo in Arizona. NBKC bank kept their commitment on the loan rate and terms. They overcame an incompetent HOA and appraisal process. I would highly recommend Joy M. and NBKC bank for your next loan.

5 years ago

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Josiah Johnstone Lacey, WA

I've had three different mortgages throughout my military career. First Wells Fargo, second USAA, and finally NBKC. I won't be considering or recommending any other lender in the future, but NBKC. Their rates and customer service far exceeded any other bank I worked with.

5 years ago

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Oscar J. Mauricio Cypress, TX

Mark H. was outstanding in his Customer Service skills in helping us through the process, primary of which was the excellent and very timely communications we had, towards making the closing of our loan in an expedited time frame.

5 years ago

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Jason

Scott A. was extremely attentive and very quick to answer any questions; even on off hours and weekends. We’ve already recommended him to another buyer who is also using Scott to purchase their home. We can’t say enough good things about him and hope our future referrals will show our appreciation. Thanks again Scott!

5 years ago

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Timothy Streets Kearney, MO

NBKC Bank and Damian H. made our mortgage loan process as easy as possible for us and everyone involved. He was always in communication when we had questions. He was willing to work with us and feel like he was invested in helping us find the best path for us to get into our new home. Thank you!

5 years ago

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Allison Winget Orem, UT

We chose to fund our new home through NBKC and we couldn't have been happier! Zach S. helped us through each step of the process, providing explanations and making sure things were going smoothly. We wanted to close as quickly as possible and he made it happen!

5 years ago