NBKC Bank (National Bank of Kansas City) is a full-service, FDIC insured national bank and an approved Fannie Mae and Freddie Mac lender.
It currently has the best customer score among all reviewed mortgage lenders with an average overall score of 4.9/5 stars from verified customer reviews.
Along with more than 25 years of mortgage lending experience, NBKC Bank offers borrowers:
The company’s consistently high volume of mortgage loans, low overhead costs, centralized operations, and advanced technology allow it to cut customer costs significantly.
NBKC's purchase and refinance loan products include:
NBKC is partnered with Military Makeover, an organization that provides unique benefits to men and women who have served in the U.S. armed forces. In addition to home loans, NBKC Bank offers credit cards, online checking accounts, savings accounts, CDs, personal loans, auto loans, recreational vehicle loans, business loans and treasury solutions, and HELOC (home equity line of credit) loans.
NBKC lending services are available in all 50 states due to the company's online presence. Prospective borrowers who want to apply for loans can do so from the website, eliminating office wait times and travel costs.
Though the loan process takes place remotely for borrowers not local to NBKC's offices in Kansas and Missouri, borrowers can be confident they are being well taken care of: loan origination, processing, underwriting, closing, and funding all happen on-site.
NBKC charges low, flat origination fees across all loans except VA loans. Costco members with an Executive membership, Gold Star membership, or Business membership status receive discounts on NBKC's origination fee, whereas many other lenders do not offer any discounts off their lender fees.
It’s nice that in addition to access to Costco gas stations, cash-back rewards, and discount rewards, a Costco membership benefits you when you choose NBKC as one of its participating lenders through the Costco mortgage services program.
NBKC offers a simple four-step application process for mortgage loans:
NBKC Bank provides website visitors with 17 financial calculators that assist prospective home buyers taking inventory of their finances and estimating mortgage payments based on money available for a down payment, time, credit score, and other factors. These tools help you identify the right type of home loan for your particular situation. Here are the calculators:
Mortgage rates change daily, even hourly, but NBKC gives you today's mortgage rates when you fill out a simple form on the website that includes credit score (starting with excellent credit), what you will pay for the down payment, home location, and estimated home value.
Most work for NBKC is done online or over the phone because office locations are limited. NBKC has only three office locations: Overland Park, KS, Leawood, KS, and Kansas City, MO. This aspect may deter remote borrowers who feel more comfortable discussing their mortgage face-to-face.
In addition to mortgages, NBKC Bank offers personal online banking and business banking services including business loans, treasury solutions, credit card management, auto loans, home equity loans, savings and checking account services, and CDs. Most of these services can be managed on the NBKC Bank mobile app for both iOS and Android.
However, the mobile app is exclusively for the above banking services rather than for managing a loan, finding local realtors, or house hunting. A more all-inclusive app, or perhaps even a separate mortgage-focused app, would make borrowing from NBKC Bank even more convenient than it already is.
Call our recommended rep over at NBKC Bank below.
We enjoyed working with Jennifer. She was very helpful and responsive to all our questions and requests. The process worked very smoothly and will be happy to recommend NBKC Bank to others.
Nick L. helped me in such a professional way since the very beginning; he kept in touch with me during the whole process, he called me back every time I needed, I'm so grateful for finding our guys.
Tony M. at NBKC was very nice to work with. This was our first experience with him and NBKC. We were introduced to NBKC through the Costco referral program. The application process, the supplying of documentation to them, and closing were relatively easy. Having been a loan underwriter and loan processor in the past my wife is very hands on, and stayed in touch with Tony very closely. We closed on time even though all of the closing docs needed to be overnighted as this was a home purchase in FL, we live in OK, and NBKC is elsewhere. Excellent!!!
Refinancing was made very simple by bret and all the folks at nbkc. Bret is extremely well-mannered, listened well and helped tremendously through the process. He kept us updated so there were no surprises.
This was the third loan we have placed through NBKC (two purchases and one refinance). Each time it has been a smooth, seamless process. During our second purchase our original loan officer, Brad G., was promoted and a new loan officer, Mike Y., took over. Rather than have to start over, Mike picked up the ball and kept it moving without the least bit of delay. Brad and Mike were both great communicators and very helpful in answering any of our questions and keeping us up to date on the process. On top of the great customer service, NBKC offered better rates than other banks (including those with whom I have strong business-related banking relationships). I have every reason I need to continue working with NBKC on my mortgage needs.
We chose to fund our new home through NBKC and we couldn't have been happier! Zach S. helped us through each step of the process, providing explanations and making sure things were going smoothly. We wanted to close as quickly as possible and he made it happen!
I needed a home loan and found NBKC through Costco. I do not live in Kansas, all our communication was over the phone, text messages or email. The experience was fantastic. Origination costs were less than the other three quotes we got. Our loan officer was very responsive. The guidance was much appreciated. The sale was by owner and we didn't have a realtor. We also needed to close quickly. We were able to close sooner than I expected and the loan officer gave me all the information that I needed. I'm very happy with our loan origination experience at NBKC.
friendly and knowledgeable staff (CJ) quick responses competitive rates
Working with NBKC and mortgage lender, Lisa T., was a very pleasurable experience. We refinanced our home pulling equity out and Lisa made the whole experience easy. She answered our questions timely and very thorough; was very patient with us as we took our time to review everything; she was incredibly responsive and easy to work with. I highly recommend. Once we moved to closing, the process was quick and painless.
Excellent lender, was referred by Costco. My loan agent CJ was tremendously knowledgeable and help me find the best type of loan for me as a first time home buyer. Exceptional rates and loan amount with my credit scores. I had three other lenders and they couldn’t compete with NBKC bank. I can’t say enough about NBKC bank and my loan agent CJ, keep up the excellent job and thank you CJ..
I chose NBKC Bank through Costco's mortgage purchase program. It was easy and quick to get an initial quote from them to see if I wanted to even consider them. After the initial quote, I had a representative, Chad W., contact me to get more information. I really liked that he was obviously trying to get a sale, but he never tried to push me to sign anything right away. He was very helpful with all of my questions and was very prompt in his responses. Overall, the home loan process was super easy. Chad was always on top of things and super helpful and friendly. I would recommend NBKC Bank for home loan purchases.
We have had a very satisfactory experience with Tony and NBKC. Working with this bank was straight forward and with ease. We appreciate that this bank will go the extra mile to make the loan happen. We will recommend this bank to others.
Jordan went over and above to get the loan closed early. He did an amazing job!
I found NBKC Bank through Costco Mortgage Services. Kati B. was great to work with. She was very easy to contact and responded in a timely manner to any questions. Kati sent regular status updates so I always knew what was happening with the my loan application. The entire process was painless and it closed pretty quickly. I am very satisfied.
From the very beginning everything was smooth .They were very clear about the loan process and answered all my questions promptly. I had no stress through NBKC and Dan R. who was my lending agent .I really like Dan R. He is the very definition of Profesionalism and gives this institution a very good name. He has over 17 years of doing his job and it shows ! Everything Dan quoted was spot on. I have the unfortunate dealings with other lenders who string you out through the loan process and at the last minute surprise with more document hiccups or fail to come through on the original quote and non disclosure on closing fees. I purchase a Home on 6/21/18 in Kearney, MO. with a 28 day close.
Myra went above and beyond to answer all our questions through the entire purchase of our house.
I didn't know much about NBKC Bank but I trusted the Costco program. The loan officer we worked with, Jason V., was such a pleasure to work with. We appreciate his professionalism, knowledge, and responsiveness throughout the loan process. For us, getting a loan was the easiest part of our home buying experience.
Brett is the man! He made this whole experience from end to end flawless for me. Not only did NBKC provide me with a low rate but the service and experience were the best I have had in the many years of buying and selling homes.
Andrew was the ultimate professional, who provided the best customer service I have ever received while applying for a loan. He always responded promptly and was very detailed oriented. I will recommend him to all my friends and family.
I worked with Dave N. and he was excellent. First time home buyer and Dave couldn't have made it any easier. We heard of NBKC through the Costco mortgage program and we utilized a VA home loan.
Dave D. did an excellent job of informing, educating, coordinating, and closing the needs and requirement of the NBKC underwriters to bring our Closing and funding to a simple and quick end for initiation of our mortgage. I certainly trust him and NBKC to keep our needs as simplified and stable as promised and have no reason to doubt they will.
I am a first time home buyer and used Sharon from NBKC bank for mortgage. She was very responsive, trustworthy and closed my loan in less than 25 days. I highly recommend Sharon.
Jason M. was very attentive and professional throughout the entire process.
Everything went smoothly. Specifically Rhett B. did in excellent job with communication and coordination with all parties involved. Service and responsiveness was top notch and pricing seemed good as well.
Rhett B. is amazing! He helped us every step of the way and made this experience as great as could be! We ran into many snags (none of his doing) and he was able to help us get through all of them and get us to closing! He is an invaluable asset to NBKC and should get a raise from whatever he makes :) Thanks again Rhett and we wish you well with all of your future customers - they'll be lucky to have you!
Our loan officer Dave A. was very helpful, informative and answered questions with complete knowledge and full disclosure.
We had been looking for a home for more than two years in a seller’s market where multiple offers were often being made the first day good homes were listed. We applied for a VA mortgage prequalification through Costco and were directed to NBKC. Mike L. was a godsend. Application was quick and without any fuss. In several instances Mike provided custom prequalification letters literally within 15 minutes of our request so that we were able to make offers immediately after viewing the homes. Once we found the home we wanted, Mike provided the letter and our offer was ahead of other buyers. Then Mike worked closely with us and our realtor to facilitate the process of counter offers and negotiating a final price. He locked in the rate for us and got the loan closed quickly. I couldn’t be happier with Mike’s excellent support through this difficult process. We now own the home of our dreams and we couldn’t have done it without Mike L.
Dallas O. was an excellent loan officer who helped us through the entire process and answered all our questions.
I recently applied for a mortgage with quite a few lenders. NBKC had the best rates. I am glad they did, not just for the lower monthly payment, but my loan originator, Beau L., was awesome. He was constantly on top of everything, in the rare instance he was not able to answer his phone he would return emails and calls promptly. Beau made this process so easy and headache free! I know he had other loans to process but he made it feel like he was solely focused on mine. With Beau's and everyone's hard work at NBKC we bought a great home!
The entire transaction was very efficient and smooth. Scott answered all the questions in detail and was very prompt in answering emails and calls. He stayed on top of all the information and timeline and we did not have to worry about every little detail that goes in this transaction. His customer service was excellent.
Our loan officer was responsive, friendly, and knowledgeable. Would highly recommend Joy M. and her team to other veterans who are looking for a competitive interest rate and great service.
Dan K. contacted me first and helped me through the loan process. He always checked up on me even though I'm half an ocean away in Maui, Hawaii. It was great working with him and I'm now the proud owner of a home in Kihei, Hawaii.
Our loan girl Jessica walk as through the process. She was patient and informative. She answered all our concerns and on top of all the paperwork we needed. Overall it was painless and quick.
NBKC was very responsive when I reached out about a pre-qualification. When I needed that amount increased, they turned it around in an hour so I could purchase a house. Once we were under contract they walked me through the documents I was confused about and were very patient!
Aaron T. was a highly competent professional and extremely diligent during the loan process. I was impressed with his timely communication and wealth of knowledge about his products. He was routinely available by phone to answer my questions and provided ample guidance in helping me secure a plethora of documents. All in all, I am very thankful and satisfied with my experience working with Aaron and NBKC Bank. Thank you!
NBKC really has it together! Smooth process for collecting documents and guiding us through the process.
Got home laon thru Shane C. with NBKC bank. It was as smooth and seamless as possible. Shane was very professional, knowledgeable and courteous. He was readily available at any time for questions and expert advice. That with exceptional low rates from NBKC was a wonderful experience. Everything was done at or before time. Thank you
Excellent customer service. Very accessible personnel. Friendly and knowledgeable. Kept the closing process on time and got us a very good rate. Steve M., our loan officer, was the best I’ve ever worked with. I wish I could shake his hand.
Brett went out of his way to answer question and get us thru the process. The underwriting took a little longer than we expected.
My officer was Trent G., he did a great job and had good attention to detail throughout the process. I would highly recommend him for anyone seeking a loan through NBKC.
Justin did a fabulous job in communication, transparency and professionalism. He was very helpful in providing information and guidance in getting our mortgage loan completed on time. Our appreciation goes out to Justin B.! Thank you
I worked with Mary B. She was helpful, responsive, proactive, informative, friendly yet businesslike. I had the best experience I could have ever expected.
They were very easy to work with. I would recommend them to others.
I had a great experience with Loan Originator, Mark H. with the cash out refinance of my home. As a preferred Costco lender, NBKC provided me with great customer service and an extremely competitive mortgage rate. I would definitely use NBKC for a future mortgage and would recommend them to friends and family.
Excellent personalized service. Quick response to text, calls and emails. Donna M. was fantastic.