Name: AmeriSave Mortgage
Rating: 4.7

star star_border star_border star_border star_border

Rguffey73 Odenville, AL

We started refinancing our home, I believe in August. Here we are in November and they won’t even call us back. It says on their website to sign up for updates that will be texted to you. Done that a long time ago. I haven’t received 1 text from them. Not 1. We paid 500$, and we feel like we have been dropped. I wonder if there’s any other mortgage companies that are willing to take our EXCELLENT credit and help us to refinance our home. I am a disabled veteran and maybe this is just how Amerisave treats their disabled veterans.

3 years ago

Reply from AmeriSave Mortgage

Thank you for providing your feedback. Our Customer Satisfaction Team would like to understand more regarding your experience as soon as possible. AmeriSave Mortgage takes our customer feedback seriously. Please contact our Customer Satisfaction Team toll-free at 888-700-4026, or by email at [email protected].

Nov. 11th, 2020

star star_border star_border star_border star_border

zg Towson, MD

I would not use Amerisave for my future business and would not recommend to others. It took four exhausting months to close. The names on the Deed were incorrect and now only an attorney can correct that. My experience with Brent was disappointing and frustrating. He is armature, unprofessional, ineffective, negligent and with poor communication skills. He was very engaging at first when I signed the application, however after that, he did not take any responsibility on the process.

3 years ago

Reply from AmeriSave Mortgage

Thank you for sharing your feedback. We appreciated your patience, and we regret that the communication that you received was not superior on your loan.

Your mortgage experience is very important to our company, and a Customer Service Team member will connect with you regarding this matter. Our Satisfaction Team can be reached at our toll-free number 888-700-4026, or by email at [email protected].

Oct. 30th, 2020

star star_border star_border star_border star_border

pissedinstpete St. Petersburg, FL

Worst mortgage experience of my life. Provided all documents the day of request. After a month still getting document requests. $500 application fee is a total rip off. The website hasn't allowed me to see the progress of my application. Originator Jeremy C is a flippant punk. The use of Robot texting requests to view the website for additional document request is lacking customer service. Very vague requests. Requests for documents trickle out, One last week, one on Monday another one today. If it doesn't close next week, I'll move to a mortgage company that actually closes mortgages.

3 years ago Edited September 14, 2021

Reply from AmeriSave Mortgage

Thank you for providing your feedback. Our Customer Satisfaction Team would like to understand more regarding your experience as soon as possible. AmeriSave Mortgage takes our customer feedback seriously. Please contact our Customer Satisfaction Team toll-free at 888-700-4026, or by email at [email protected].

Please contact us and provide your loan number so that we can research your situation and assist you.

We look forward to hearing from you soon.

Sep. 1st, 2020

star star_border star_border star_border star_border

Chris Johnson Big Sky, MT

Bait and switch from the initial web contact through to the loan officer. Lot's of different options on the web, with only one offer from the loan officer to sign. I have an 800+ credit score and a personal net worth to debt ratio of 5%. Should be a no brainer refi for the right offer for both parties Sorry, we lost your first application.... here's a second application asking for yet more information. Do yourself a favor and work with your local bank. These guys are a loan farm, only interested in picking up high fees and turning around a quick loan.

3 years ago

Reply from AmeriSave Mortgage

Chris,
Thank you for providing your feedback. Our Sales Management Team attempted to contact you on Monday, 8/24, and we would be interested in speaking to you further regarding your experience as soon as possible. Please contact us toll-free at 888-700-4026, or by email at [email protected].

Aug. 25th, 2020

star star star star star

Catherine Morris Reno, NV

Very professional and efficient while processing our refi. Jonathan always responded quickly to our questions. Awesome job~thank you.

3 years ago

star star star star star

MFR Charlotte, NC

Their rates are competitive, they are professional and the process is very transparent. I have now used them 3 times over the past 10 years.

3 years ago

star star star star star_border

Mr Patterson Atlanta, GA

Anerisave saved me a good amount of money refinancing and getting cash back. I didn't like how you had to pay upfront before going through the loan process but it was a win situation. I would recommend them again.

1 year ago

Reply from AmeriSave Mortgage

Mr. Patterson, We are thrilled to hear that we provided you with top-notch service! We appreciate the feedback and look forward to working with you again soon. If you should need anything further, please feel free to contact Customer Care at [email protected] or 1-888-700-4026.

Aug. 5th, 2022

star star star star star_border

Abby Smith Dothan, AL

The process was very long but other than that I got a good value and had a good experience with customer service answering all my questions in ways I could understand as a beginner

1 year ago Edited June 10, 2022

Reply from AmeriSave Mortgage

Hi Abby Smith, Thank you for sharing your feedback. We currently do not have enough information to identify you and would appreciate an opportunity to speak to you further about your review. Please contact our Resolution Team by calling 1-888-655-0906 and/or by sending an e-mail to [email protected].

Jun. 10th, 2022

star star star star star_border

Karen Torino Tallahassee, FL

AmeriSave Mortgage has a nice site with information that is easy to maneuver. However, it was a bit difficult to reach their customer service. Once I was able to, they were good help.

2 years ago

star star star star star

Russell Vastine Aurora, CO

Very helpful every step of the process, I could call them anytime I had a question. They were very good at answering when I called or calling back within the same day.

2 years ago Edited September 14, 2021

star star star star star

John FL

They did a great job zero stress very professional

4 months ago

Reply from AmeriSave Mortgage

Thank you for completing this positive review about your experience with Amerisave. We sincerely appreciate the kind words and cannot thank you enough for being an AmeriSave customer! If you would be so kind to send us an e-mail with your loan number to: [email protected], we would sincerely appreciate the opportunity to recognize those people that you worked with. Thank you again.

Dec. 1st, 2023

check_circle

Verified Customer

star star star star star_border

Michael

It's been dependable, efficient, and easy.

10 months ago

Reply from AmeriSave Mortgage

Michael, we are very grateful to you for taking the time to leave us such a wonderful review and will always be available to assist you with any future mortgage needs. If you should need anything further, please feel free to contact Customer Care at [email protected] or 1-888-700-4026.

Jun. 22nd, 2023

star star star star star

Marithes Kinkle

Professionalism and integrity of the agent processings the loans.

6 months ago

star star star star star_border

Lindaadkison Nashville, TN

The process was very easy and someone was always there to explain any questions.

8 months ago

check_circle

Verified Customer

star star star star star

Brett Columbia Station, OH

I've never had any issues due to my loan officer, Rebecca.

1 year ago

Reply from AmeriSave Mortgage

Brett, thank you for sharing your positive experience with us! If you should need anything further, please feel free to contact Customer Care at [email protected] or 1-888-700-4026.

Apr. 21st, 2023

check_circle

Verified Customer

star star star star star

Ronald Kalamazoo, MI

They were professional. They were informative.

1 year ago

Reply from AmeriSave Mortgage

Ronald, We are thrilled to hear that we provided you with top-notch service! We appreciate the feedback and look forward to working with you again soon. If you should need anything further, please feel free to contact Customer Care at [email protected] or 1-888-700-4026.

Mar. 22nd, 2023

check_circle

Verified Customer

star star star star star

Anonymous New Braunfels, TX

Excellent communication. Speed and good communication.

1 year ago

Reply from AmeriSave Mortgage

Thank you for sharing your positive experience with us! If you should need anything further, please feel free to contact Customer Care at [email protected] or 1-888-700-4026.

Mar. 22nd, 2023

check_circle

Verified Customer

star star star star star

David Rolla, MO

I had a good rep and everything went really smooth.

1 year ago

Reply from AmeriSave Mortgage

David, we appreciate the fantastic review and are pleased that we could be of service to you. If you should need anything further, please feel free to contact Customer Care at [email protected] or 1-888-700-4026.

Feb. 23rd, 2023

check_circle

Verified Customer

star star star star star

Thomas Venice, FL

It was easy. They were very helpful.

1 year ago

Reply from AmeriSave Mortgage

Thomas, thank you for your feedback! We work hard to offer the best mortgage experience which is supported by your kind words. If you should need anything further, please feel free to contact Customer Care at [email protected] or 1-888-700-4026.

Feb. 20th, 2023

check_circle

Verified Customer

star star star star star_border

Randall Stevens Point, WI

I think they did a pretty good job. There was a lot of phone tag.

1 year ago

Reply from AmeriSave Mortgage

Randall, we sincerely appreciate you taking the time to share your feedback and want to thank you for the kind words. If you should need anything further, please feel free to contact Customer Care at [email protected] or 1-888-700-4026.

Feb. 20th, 2023

check_circle

Verified Customer

star star star star star

Stephen Altonji Albuquerque, NM

Great customer service and great product

1 year ago

Reply from AmeriSave Mortgage

Mr. Altonji, thank you for sharing your positive experience with us! If you should need anything further, please feel free to contact Customer Care at [email protected] or 1-888-700-4026.

Jan. 6th, 2023

check_circle

Verified Customer

star star star star star

John Cooper Lakeville, CT

They were thorough, thoughtful, and responsive.

1 year ago

Reply from AmeriSave Mortgage

Mr. Cooper, we sincerely appreciate you taking the time to share your feedback and want to thank you for the kind words. If you should need anything further, please feel free to contact Customer Care at [email protected] or 1-888-700-4026.

Jan. 6th, 2023

check_circle

Verified Customer

star star star star star

howard brown Pelham, AL

Everything was transparent. They were first class.

1 year ago

Reply from AmeriSave Mortgage

Mr. Brown, we’re glad to know that our team met your expectations. Thank you for sharing your positive experience. If you should need anything further, please feel free to contact Customer Care at [email protected] or 1-888-700-4026.

Dec. 23rd, 2022

check_circle

Verified Customer

star star star star star_border

Rachael Milton, FL

From start to finish it was a fairly quick and easy process.

1 year ago

Reply from AmeriSave Mortgage

Rachael, thank you for taking the time to share this positive post. We appreciate your kind words and are happy to have been able to make this mortgage transaction smooth for you! If you should need anything further, please feel free to contact Customer Care at [email protected] or 1-888-700-4026.

Dec. 23rd, 2022

check_circle

Verified Customer

star star star star star

Olivia Gottschalk Arcadia, OK

Excellent customer service and painless process.

1 year ago

Reply from AmeriSave Mortgage

Ms. Gottschalk, we appreciate the fantastic review and are pleased that we could be of service to you. If you should need anything further, please feel free to contact Customer Care at [email protected] or 1-888-700-4026

Dec. 16th, 2022

check_circle

Verified Customer

star star star star star

McCauley Eddy Elgin, OK

Helpful, knowledgeable, and answered my every question

1 year ago

Reply from AmeriSave Mortgage

Mr. Eddy, thank you for taking the time to share this positive post. We appreciate your kind words and are happy to have been able to make this mortgage transaction smooth for you! If you should need anything further, please feel free to contact Customer Care at [email protected] or 1-888-700-4026

Dec. 16th, 2022

check_circle

Verified Customer

star star star star star

Rodolfo Los Lunas, NM

Great job good people very good fast and friendly staff

1 year ago

Reply from AmeriSave Mortgage

Rodolfo, we are thrilled to hear that we provided you with top-notch service! We appreciate the feedback and look forward to working with you again soon. If you should need anything further, please feel free to contact Customer Care at [email protected] or 1-888-700-4026.

Dec. 8th, 2022

check_circle

Verified Customer

star star star star star

Marlene Dassel, MN

It's easy, they're always there to answer questions.

1 year ago

Reply from AmeriSave Mortgage

Marlene, thank you for completing this positive review about your experience with Amerisave. We sincerely appreciate the kind words and cannot thank you enough for being an Amerisave customer! If you should need anything further, please feel free to contact Customer Care at [email protected] or 1-888-700-4026.

Dec. 8th, 2022

check_circle

Verified Customer

star star star star star

christopher victorian Fountain, CO

He great experience friendly staff. I would recommend.

1 year ago

Reply from AmeriSave Mortgage

Mr. Victorian, thank you for taking the time to share this positive post. We appreciate your kind words and are happy to have been able to make this mortgage transaction smooth for you! If you should need anything further, please feel free to contact Customer Care at [email protected] or 1-888-700-4026.

Dec. 1st, 2022

check_circle

Verified Customer

star star star star star

Lani J Mellor Ogden, UT

My loan officer was knowledgeable and informative!

1 year ago

Reply from AmeriSave Mortgage

Lani, thank you for completing this positive review about your experience with AmeriSave. We sincerely appreciate the kind words and cannot thank you enough for being an AmeriSave customer! If you should need anything further, please feel free to contact Customer Care at [email protected] or 1-888-700-4026.

Dec. 1st, 2022

check_circle

Verified Customer

star star star star star

Scott Bassett, VA

Amerisave made it's easy to buy our first home .

1 year ago

Reply from AmeriSave Mortgage

Scott, thank you for sharing your positive experience with us! If you should need anything further, please feel free to contact Customer Care at [email protected] or 1-888-700-4026.

Dec. 1st, 2022

check_circle

Verified Customer

star star star star star

Anonymous Concord, NC

Everything was timely and smooth. The team was excellent.

1 year ago

Reply from AmeriSave Mortgage

We appreciate the fantastic review and are pleased that we could be of service to you. If you should need anything further, please feel free to contact Customer Care at [email protected] or 1-888-700-4026.

Nov. 17th, 2022

check_circle

Verified Customer

star star star star star_border

Charmaine Spartanburg, SC

It was easy. The people I talked with at AmeriSave were knowledgable.

1 year ago

Reply from AmeriSave Mortgage

Charmaine, thank you for allowing us to serve you and for this tremendous feedback! We love to hear about the positive experiences of our customers and hope to assist you again in the future! If you should need anything further, please feel free to contact Customer Care at [email protected] or 1-888-700-4026.

Nov. 17th, 2022

check_circle

Verified Customer

star star star star star

Michael New Philadelphia, OH

They did it very quick and they're very kind.

1 year ago

Reply from AmeriSave Mortgage

Michael, thank you for allowing us to serve you and for this great feedback! We hope to have the opportunity to work with you again in the future. If you should need anything further, please feel free to contact Customer Care at [email protected] or 1-888-700-4026.

Nov. 17th, 2022

check_circle

Verified Customer

star star star star star

Andrea gallo Hoboken, NJ

Very available to answer questions through process

1 year ago

Reply from AmeriSave Mortgage

Andrea, thank you for being a valued client of ours. Your feedback is very much appreciated. If you should need anything further, please feel free to contact Customer Care at [email protected] or 1-888-700-4026.

Nov. 10th, 2022

check_circle

Verified Customer

star star star star star

Justin Englewood, OH

Amerisave was very fast at helping me purchase my home

1 year ago

Reply from AmeriSave Mortgage

Justin, we appreciate the fantastic review and are pleased that we could be of service to you. If you should need anything further, please feel free to contact Customer Care at [email protected] or 1-888-700-4026.

Nov. 10th, 2022

check_circle

Verified Customer

star star star star star

Monica Scurry Neptune, NJ

The Amerisave reps are excellent and honest

1 year ago

Reply from AmeriSave Mortgage

Ms. Scurry, we are thrilled to hear that we provided you with top-notch service! We appreciate the feedback and look forward to working with you again soon. If you should need anything further, please feel free to contact Customer Care at [email protected] or 1-888-700-4026.

Nov. 4th, 2022

check_circle

Verified Customer

star star star star star

Patricia Fisher Semmes, AL

The were very efficient and easy to work with

1 year ago

Reply from AmeriSave Mortgage

Patricia, Thank you for sharing your positive experience with us! If you should need anything further, please feel free to contact Customer Care at [email protected] or 1-888-700-4026.

Oct. 28th, 2022

check_circle

Verified Customer

star star star star star

Gerald DeMille DE Pere, WI

They were very helpful in all aspects of the loan

1 year ago

Reply from AmeriSave Mortgage

Gerald, We are thrilled to hear that we provided you with top-notch service! We appreciate the feedback and look forward to working with you again soon. If you should need anything further, please feel free to contact Customer Care at [email protected] or 1-888-700-4026.

Oct. 28th, 2022

check_circle

Verified Customer

star star star star star

Jan Falber Irvine, CA

Loan rep was great found exactly what I needed. Thx Mary Q

1 year ago

Reply from AmeriSave Mortgage

Jan, We appreciate the fantastic review and are pleased that we could be of service to you. If you should need anything further, please feel free to contact Customer Care at [email protected] or 1-888-700-4026

Oct. 28th, 2022

check_circle

Verified Customer

star star star star star

Mary Lou Garza Bakersfield, CA

Great customer service from the start to the end.

1 year ago

Reply from AmeriSave Mortgage

Ms. Garza, thank you for sharing your positive experience with us! If you should need anything further, please feel free to contact Customer Care at [email protected] or 1-888-700-4026.

Sep. 29th, 2022

check_circle

Verified Customer

star star star star star

Nicklos Stockton, CA

They told me exactly what I needed to secure the loan.

1 year ago

Reply from AmeriSave Mortgage

Nicklos, thank you for sharing your positive experience with us! If you should need anything further, please feel free to contact Customer Care at [email protected] or 1-888-700-4026.

Sep. 27th, 2022

check_circle

Verified Customer

star star star star star

Jeffrey Ellicott City, MD

Relatively simple process to get my loan.

1 year ago

Reply from AmeriSave Mortgage

Jeffrey, thank you for your feedback! We work hard to offer the best mortgage experience which is supported by your kind words. If you should need anything further, please feel free to contact Customer Care at [email protected] or 1-888-700-4026.

Sep. 27th, 2022

check_circle

Verified Customer

star star star star star

Brennan Pampa, TX

They are easy to work with and give thorough explainations.

1 year ago

Reply from AmeriSave Mortgage

Brennan, We appreciate the fantastic review and are pleased that we could be of service to you. If you should need anything further, please feel free to contact Customer Care at [email protected] or 1-888-700-4026.

Sep. 21st, 2022

check_circle

Verified Customer

star star star star star

Leszlie Beumer-Gray Richardson, TX

Excellent loan officer, my was Michael M. He is AWESOME!!!

1 year ago

Reply from AmeriSave Mortgage

Leszlie Beumer-Gray, We are thrilled to hear that we provided you with top-notch service! We appreciate the feedback and look forward to working with you again soon. If you should need anything further, please feel free to contact Customer Care at [email protected] or 1-888-700-4026.

Sep. 2nd, 2022

check_circle

Verified Customer

star star star star star

Denisse Davidson Hot Springs Village, AR

Because of their representative Clint G

1 year ago

Reply from AmeriSave Mortgage

Denisse, Thank you for sharing your positive experience with us! If you should need anything further, please feel free to contact Customer Care at [email protected] or 1-888-700-4026.

Aug. 25th, 2022

check_circle

Verified Customer

star star star star star

Carole A Neill Mesa, AZ

They were with me every step of the way.

1 year ago

Reply from AmeriSave Mortgage

Carole, Thank you for being a valued client of ours. Your feedback is very much appreciated. If you should need anything further, please feel free to contact Customer Care at [email protected] or 1-888-700-4026.

Aug. 25th, 2022

check_circle

Verified Customer

star star star star star

Susan Mountain Home, AR

The communication with our loan officer was excellent.

1 year ago

Reply from AmeriSave Mortgage

Susan, Thank you for taking the time to share this positive post. We appreciate your kind words and are happy to have been able to make this mortgage transaction smooth for you! If you should need anything further, please feel free to contact Customer Care at [email protected] or 1-888-700-4026.

Aug. 15th, 2022

check_circle

Verified Customer

star star star star star_border

Kimberly Silver Spring, MD

The customer service people were able to answer my questions.

1 year ago

Reply from AmeriSave Mortgage

Kimberly, We’re glad to know that our team met your expectations. Thank you for sharing your positive experience. If you should need anything further, please feel free to contact Customer Care at [email protected] or 1-888-700-4026.

Aug. 15th, 2022

check_circle

Verified Customer

star star star star star

CARLTON JEROME WOODBURY Upper Marlboro, MD

THE WHOLE PROCESS FOR MY REFINANCE WAS FAST AND EFFICIENT

1 year ago

Reply from AmeriSave Mortgage

Mr. Woodbury, We appreciate the fantastic review and are pleased that we could be of service to you. If you should need anything further, please feel free to contact Customer Care at [email protected] or 1-888-700-4026.

Aug. 4th, 2022