Name: AmeriSave Mortgage
Rating: 4.8

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John Heinzl Ranson, WV

Loved the professional customer service experience and the amazing job of getting our family into our “forever home!”

1 year ago

Reply from AmeriSave Mortgage

Mr. Heinzl, thank you for taking the time to share this positive post. We appreciate your kind words and are happy to have been able to make this mortgage transaction smooth for you! If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Feb. 16th, 2023

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Steven J Dunn Cleveland, OH

I am a happy repeat customer! Customer service is great, their people really care. Rates and fees are extremely competitive!

2 years ago

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herb@archsp.com Salem, OR

They apparently do not have a high level of expertise in veteran loans. over several days they were asking for more information. I terminated relationship because of all the problems

3 years ago

Reply from AmeriSave Mortgage

We appreciated your patience, and we appreciate your feedback on your mortgage loan.
Your mortgage experience is very important to our company, and we value the information you provided so that we can share with our Operations Team.

If you need assistance in the future, please do not hesitate to contact our Satisfaction Team at our toll-free number 888-700-4026, or by email at customersatisfaction@amerisave.com.

May. 26th, 2021

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Steven Murrieta, CA

Amerisave is the worst mortgage company I've ever dealt with in my life. I went through 99% of my loan submitting everything that they requested then all of a sudden no return phone calls when I did call I always talk to somebody different they were going to look into it they never looked into it it was the worst experience I ever had I would never refer them to anyone I knew or didn't know for that fact was a horrible experience the worst company I've ever dealt with

3 years ago Edited September 14, 2021

Reply from AmeriSave Mortgage

Thank you for providing your feedback. Our Customer Satisfaction Team would like to understand more regarding your experience as soon as possible. AmeriSave Mortgage takes our customer feedback seriously. Please contact our Customer Satisfaction Team toll-free at 888-700-4026, or by email at customersatisfaction@amerisave.com.

May. 3rd, 2021

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G S San Jose, CA

I at first had a great experience and wanted to work with them then once I gave my deposit I was forgotten about. I had to call in a week later to ask about an update then they tried to work on my file but was put aside again and not given a response for 3 days after them repeatedly telling me it would be done this day or this day. Finally I was done with it and asked for my money back which they said they gave me but I have no received it yet.

3 years ago

Reply from AmeriSave Mortgage

Thank you for sharing your feedback. We appreciated your patience, and we regret that the communication that you received was not superior on your loan.

Your mortgage experience is very important to our company, and we will share your feedback with our Operations Team. Our Satisfaction Team is available to assist you and can be reached at our toll-free number 888-700-4026, or by email at customersatisfaction@amerisave.com.

Apr. 7th, 2021

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Steve O'Neal Redlands, CA

Jan 4 Began ReFi with Stephon M. After sending all my requested information over and over. 3 Months later Rate Change, Points, It I have to BUY the loan. Having GREAT credit, Still no end in Site. Stephon M's Boss calls me. Tristin is on the phone for a hour. STILL no loan, Points 4 K time. Rate, Not as advertised. Refund? Oh Amerisave will send me a email. Strongly Recommend ANYONE ELSE ! GO TO YOUR LOCAL BANK. Not AmeriSave. a total Waste of your time. TOTAL !

3 years ago

Reply from AmeriSave Mortgage

AmeriSave Mortgage received your recent communication and we have submitted the request for the $500 application refund to be processed on our side.

You will receive an additional communication from us when the refund is posted from our side in the next 24 - 48 hours.

Please feel free to contact me if you need any further assistance.

Thank you,
Angie

Apr. 5th, 2021

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George Schaffier Brighton, MI

They wrote up the mortgage at at good rate, took my deposit, then changed my rate. When I said why? They said that the rate would go back to the original quoted rate at closing. They LIED, and took my money only to waste my time to try and shaft me at closing. I would not ever do and mortgage on line again, they don't care as they never even have to see the faces of the people that they are trying to cheat. They will promise you the moon, till they get your money, then you are stick on the back burner, till they figure that your desperate and change rates. BEWARE...THEY ARE SCAMMERS!!

3 years ago

Reply from AmeriSave Mortgage

Thank you for your feedback. We regret that communication regarding the status of your loan has been delayed or lacking. AmeriSave is experiencing unprecedented call volume and our employees and managers are returning calls as quickly as possible. Your feedback has been forwarded to the sales manager who will return your call. You may also contact AmeriSave’s Customer Service Team at 888-700-4026, or via email at customersatisfaction@amerisave.com.

We look forward to speaking with you soon.

Mar. 25th, 2021

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Paul McGuinnes Palm Coast, FL

Wasted 2 1/2 months of my time and then realize that they processed my application correctly. When they corrected it, the interest rates were higher and they would not honor the original rate because it would’ve cost them about $15,000 to do the right thing. This is a pattern for them not to process loans correctly. Save your time and go with different lender.

3 years ago

Reply from AmeriSave Mortgage

We appreciated your patience, and we appreciate your feedback on your mortgage loan.
Your mortgage experience is very important to our company, and we value the information you provided so that we can share with our Operations Team.

If you need assistance in the future, please do not hesitate to contact our Satisfaction Team at our toll-free number 888-700-4026, or by email at customersatisfaction@amerisave.com.

Mar. 20th, 2021

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nukeneck Gardnerville, NV

Horrible experience! We were locked into a 2.5% refi in January with set fees. I provided them everything requested, excellent credit, long term employment, home equity of $200k more than the loan. Heard nothing for weeks until I called after 1st week of March. The loan officer told me rates and fees were going way up and would cost about $12k with the payment going up $75 per month. I gave them the option to make it right to keep my business and they didn’t even try. Bad way to do business AmeriSave!!!! Never again. Went back to Quicken as I should have in the first place.

3 years ago

Reply from AmeriSave Mortgage

Thank you for providing your feedback. Our Customer Satisfaction Team would like to understand more regarding your experience as soon as possible. AmeriSave Mortgage takes our customer feedback seriously. Please contact our Customer Satisfaction Team toll-free at 888-700-4026, or by email at customersatisfaction@amerisave.com.

Mar. 15th, 2021

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Nicole Hendersonville, TN

If I could choose 0 stars, I would. Our loan officer is horrible with responding in a timely manner. We have been in this process for over 2 months now. Got a new document showing we would only get back $2k instead of the $12k we were told from the beginning. We need this refinance to pay off debt, and not a measly $2k. The stress this drawn out experience has called has not been worth it at all. Choose a different company!!

3 years ago

Reply from AmeriSave Mortgage

Thank you for providing your feedback. Our Customer Satisfaction Team would like to understand more regarding your experience as soon as possible. AmeriSave Mortgage takes our customer feedback seriously. Please contact our Customer Satisfaction Team toll-free at 888-700-4026, or by email at customersatisfaction@amerisave.com.

Feb. 9th, 2021

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Unhappy customer Medford, MA

I continue to wait on closing my loan. They were a no show on my scheduled and confirmed closing date. Almost 4 months now for a simple refinance with cash out. They do not lock rate until closer to closing date which is very unusual. Poor communication from company regarding status. They reduced lender credits without notifying customer so in the end higher closing costs passed in. I have used several companies in my lifetime and would never recommend Amerisave.

3 years ago

Reply from AmeriSave Mortgage

Thank you for providing your feedback. Our Customer Satisfaction Team would like to understand more regarding your experience as soon as possible. AmeriSave Mortgage takes our customer feedback seriously. Please contact our Customer Satisfaction Team toll-free at 888-700-4026, or by email at customersatisfaction@amerisave.com.

Feb. 10th, 2021

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Anna Ageyev Philadelphia, PA

Horrible experience, I'm trying to refinance for almost 4 months now... if they dont approve my loan tomorrow, they are losing a customer. I swear if I could come to their office someone would get fired. All I've heard is neverending meetings, which makes me think they care about employees more than about customers, and a bunch of promises that were never kept, like checking something out, or getting back to me. I hope they go out of business......

3 years ago

Reply from AmeriSave Mortgage

Thank you for providing your feedback. Our Customer Satisfaction Team would like to understand more regarding your experience as soon as possible. AmeriSave Mortgage takes our customer feedback seriously. Please contact our Customer Satisfaction Team toll-free at 888-700-4026, or by email at customersatisfaction@amerisave.com.

Jan. 15th, 2021

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Rich ,

Amerisave is a scam. The took my 500$ and then so much bs I don't know where to start. Let's just say after getting approved, and the title company doing there thing. I got an email saying my loan was denied for either incomplete docs or credit issue. They got all the paperwork they requested and approved the loan. My credit is over 800. Go elsewhere you've been warned. They are thieves it's a scam

3 years ago

Reply from AmeriSave Mortgage

Thank you for providing your feedback. Our Customer Satisfaction Team would like to understand more regarding your experience as soon as possible. AmeriSave Mortgage takes our customer feedback seriously. Please contact our Customer Satisfaction Team toll-free at 888-700-4026, or by email at customersatisfaction@amerisave.com.

Dec. 11th, 2020

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Jim Paulson Cerritos, CA

The worst experience I have ever had. Anthony K was my loan officer and he did nothing for me except take my $500.00 then didn’t return my calls and eventually I couldn’t get ahold of him at all even though he promised to get back to me. Don’t trust this company. I have heard this happens a lot. They take your money but give you NO service. Then eventually they block your number so you can’t call them. Worst company ever. Do not try to get a refinance with this company. Believe me you won’t be sorry.

3 years ago

Reply from AmeriSave Mortgage

Thank you for sharing your feedback. We appreciated your patience, and we regret that the communication that you received was not superior on your loan.

Your mortgage experience is very important to our company, and a Customer Service Team member will connect with you regarding this matter. Our Satisfaction Team can be reached at our toll-free number 888-700-4026, or by email at customersatisfaction@amerisave.com.

Dec. 8th, 2020

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Rguffey73 Odenville, AL

We started refinancing our home, I believe in August. Here we are in November and they won’t even call us back. It says on their website to sign up for updates that will be texted to you. Done that a long time ago. I haven’t received 1 text from them. Not 1. We paid 500$, and we feel like we have been dropped. I wonder if there’s any other mortgage companies that are willing to take our EXCELLENT credit and help us to refinance our home. I am a disabled veteran and maybe this is just how Amerisave treats their disabled veterans.

3 years ago

Reply from AmeriSave Mortgage

Thank you for providing your feedback. Our Customer Satisfaction Team would like to understand more regarding your experience as soon as possible. AmeriSave Mortgage takes our customer feedback seriously. Please contact our Customer Satisfaction Team toll-free at 888-700-4026, or by email at customersatisfaction@amerisave.com.

Nov. 11th, 2020

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zg Towson, MD

I would not use Amerisave for my future business and would not recommend to others. It took four exhausting months to close. The names on the Deed were incorrect and now only an attorney can correct that. My experience with Brent was disappointing and frustrating. He is armature, unprofessional, ineffective, negligent and with poor communication skills. He was very engaging at first when I signed the application, however after that, he did not take any responsibility on the process.

3 years ago

Reply from AmeriSave Mortgage

Thank you for sharing your feedback. We appreciated your patience, and we regret that the communication that you received was not superior on your loan.

Your mortgage experience is very important to our company, and a Customer Service Team member will connect with you regarding this matter. Our Satisfaction Team can be reached at our toll-free number 888-700-4026, or by email at customersatisfaction@amerisave.com.

Oct. 30th, 2020

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pissedinstpete St. Petersburg, FL

Worst mortgage experience of my life. Provided all documents the day of request. After a month still getting document requests. $500 application fee is a total rip off. The website hasn't allowed me to see the progress of my application. Originator Jeremy C is a flippant punk. The use of Robot texting requests to view the website for additional document request is lacking customer service. Very vague requests. Requests for documents trickle out, One last week, one on Monday another one today. If it doesn't close next week, I'll move to a mortgage company that actually closes mortgages.

4 years ago Edited September 14, 2021

Reply from AmeriSave Mortgage

Thank you for providing your feedback. Our Customer Satisfaction Team would like to understand more regarding your experience as soon as possible. AmeriSave Mortgage takes our customer feedback seriously. Please contact our Customer Satisfaction Team toll-free at 888-700-4026, or by email at customersatisfaction@amerisave.com.

Please contact us and provide your loan number so that we can research your situation and assist you.

We look forward to hearing from you soon.

Sep. 1st, 2020

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Chris Johnson Big Sky, MT

Bait and switch from the initial web contact through to the loan officer. Lot's of different options on the web, with only one offer from the loan officer to sign. I have an 800+ credit score and a personal net worth to debt ratio of 5%. Should be a no brainer refi for the right offer for both parties Sorry, we lost your first application.... here's a second application asking for yet more information. Do yourself a favor and work with your local bank. These guys are a loan farm, only interested in picking up high fees and turning around a quick loan.

4 years ago

Reply from AmeriSave Mortgage

Chris,
Thank you for providing your feedback. Our Sales Management Team attempted to contact you on Monday, 8/24, and we would be interested in speaking to you further regarding your experience as soon as possible. Please contact us toll-free at 888-700-4026, or by email at customersatisfaction@amerisave.com.

Aug. 25th, 2020

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Catherine Morris Reno, NV

Very professional and efficient while processing our refi. Jonathan always responded quickly to our questions. Awesome job~thank you.

4 years ago

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MFR Charlotte, NC

Their rates are competitive, they are professional and the process is very transparent. I have now used them 3 times over the past 10 years.

4 years ago

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Maxine

Wasn't notified by Amerisave that the mortgage was sold And didn't receive a statement for July.

3 months ago

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Mr Patterson Atlanta, GA

Anerisave saved me a good amount of money refinancing and getting cash back. I didn't like how you had to pay upfront before going through the loan process but it was a win situation. I would recommend them again.

2 years ago

Reply from AmeriSave Mortgage

Mr. Patterson, We are thrilled to hear that we provided you with top-notch service! We appreciate the feedback and look forward to working with you again soon. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Aug. 5th, 2022

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Abby Smith Dothan, AL

The process was very long but other than that I got a good value and had a good experience with customer service answering all my questions in ways I could understand as a beginner

2 years ago Edited June 10, 2022

Reply from AmeriSave Mortgage

Hi Abby Smith, Thank you for sharing your feedback. We currently do not have enough information to identify you and would appreciate an opportunity to speak to you further about your review. Please contact our Resolution Team by calling 1-888-655-0906 and/or by sending an e-mail to resolutionteam@amerisave.com.

Jun. 10th, 2022

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Karen Torino Tallahassee, FL

AmeriSave Mortgage has a nice site with information that is easy to maneuver. However, it was a bit difficult to reach their customer service. Once I was able to, they were good help.

2 years ago

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Russell Vastine Aurora, CO

Very helpful every step of the process, I could call them anytime I had a question. They were very good at answering when I called or calling back within the same day.

3 years ago Edited September 14, 2021

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Verified Customer

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Breanda Gorszczyk Chandler, AZ

The team was great. They were on the ball!!!!

1 year ago

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Verified Customer

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Erlinda Galindo Phoenix, AZ

It was very quick and easy, everyone was very helpful.

1 year ago

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Verified Customer

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Joseph Gonsalves

Great, prompt service. Very nice helpful

1 year ago

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Verified Customer

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Donald

It was pretty convenient. They were really good. Jonathan S is excellent.

1 year ago

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Verified Customer

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Roger FL

They worked with me throughout the entire process

1 year ago

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Verified Customer

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Angela Atlanta, GA

I liked that they were quick to respond to urgent concerns.

1 year ago

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Verified Customer

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Chris Humphries Bainbridge, GA

1 year ago

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Verified Customer

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Sandra

They went above and beyond what they needed to.

1 year ago

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Verified Customer

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Emma

Good customer service. I am at the end of the process.

1 year ago

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Verified Customer

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Anthony

AmeriSave was very helpful and very convenient.

1 year ago

Reply from AmeriSave Mortgage

Anthony, thank you for completing this positive review about your experience with AmeriSave. We sincerely appreciate the kind words and cannot thank you enough for being an AmeriSave customer! If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Jun. 22nd, 2023

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Verified Customer

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Bryan

The person I was working with was very good.

1 year ago

Reply from AmeriSave Mortgage

Bryan, thank you for being a valued client of ours. Your feedback is very much appreciated. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Jun. 22nd, 2023

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Verified Customer

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Ryan

Smooth, quick , easy process. I could not be happier

1 year ago

Reply from AmeriSave Mortgage

Ryan, thank you for completing this positive review about your experience with AmeriSave. We sincerely appreciate the kind words and cannot thank you enough for being an AmeriSave customer! If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Jun. 15th, 2023

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Verified Customer

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Anthony Myrtle Beach, SC

Great service and communication through the process

1 year ago

Reply from AmeriSave Mortgage

Anthony, thank you for sharing your positive experience with us! If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Jun. 15th, 2023

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Verified Customer

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Melodie Levy-blanton Taunton, MA

Excellent customer service and quick closing

1 year ago

Reply from AmeriSave Mortgage

Ms. Levy-Blanton, thank you for sharing your positive experience with us! If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Jun. 8th, 2023

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Verified Customer

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Sameer Zeidan Redwood City, CA

Service was great. David was very helpful

1 year ago

Reply from AmeriSave Mortgage

Sameer, we are very grateful to you for taking the time to leave us such a wonderful review and will always be available to assist you with any future mortgage needs. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

May. 18th, 2023

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Verified Customer

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Dave Miller Newnan, GA

Professional, prompt, and easy to work with.

1 year ago

Reply from AmeriSave Mortgage

Mr. Miller, thank you for completing this positive review about your experience with AmeriSave. We sincerely appreciate the kind words and cannot thank you enough for being an AmeriSave customer! If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

May. 17th, 2023

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Verified Customer

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Lorene Bennett Carlisle, PA

The kindness and how professional everyone was.

1 year ago

Reply from AmeriSave Mortgage

Lorene, we appreciate the fantastic review and are pleased that we could be of service to you. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026

May. 17th, 2023

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Verified Customer

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Brett Columbia Station, OH

I've never had any issues due to my loan officer, Rebecca.

1 year ago

Reply from AmeriSave Mortgage

Brett, thank you for sharing your positive experience with us! If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Apr. 21st, 2023

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Verified Customer

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Ronald Kalamazoo, MI

They were professional. They were informative.

1 year ago

Reply from AmeriSave Mortgage

Ronald, We are thrilled to hear that we provided you with top-notch service! We appreciate the feedback and look forward to working with you again soon. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Mar. 22nd, 2023

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Verified Customer

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Anonymous New Braunfels, TX

Excellent communication. Speed and good communication.

1 year ago

Reply from AmeriSave Mortgage

Thank you for sharing your positive experience with us! If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Mar. 22nd, 2023

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Verified Customer

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David Rolla, MO

I had a good rep and everything went really smooth.

1 year ago

Reply from AmeriSave Mortgage

David, we appreciate the fantastic review and are pleased that we could be of service to you. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Feb. 23rd, 2023

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Verified Customer

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Thomas Venice, FL

It was easy. They were very helpful.

1 year ago

Reply from AmeriSave Mortgage

Thomas, thank you for your feedback! We work hard to offer the best mortgage experience which is supported by your kind words. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Feb. 20th, 2023

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Verified Customer

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Randall Stevens Point, WI

I think they did a pretty good job. There was a lot of phone tag.

1 year ago

Reply from AmeriSave Mortgage

Randall, we sincerely appreciate you taking the time to share your feedback and want to thank you for the kind words. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Feb. 20th, 2023

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Verified Customer

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Stephen Altonji Albuquerque, NM

Great customer service and great product

1 year ago

Reply from AmeriSave Mortgage

Mr. Altonji, thank you for sharing your positive experience with us! If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Jan. 6th, 2023

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Verified Customer

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John Cooper Lakeville, CT

They were thorough, thoughtful, and responsive.

1 year ago

Reply from AmeriSave Mortgage

Mr. Cooper, we sincerely appreciate you taking the time to share your feedback and want to thank you for the kind words. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Jan. 6th, 2023