Name: AmeriSave Mortgage
Rating: 4.9

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Robert Owen Tappahannock, VA

Very genuine and professional. I really felt like each employee wanted to help us in anyway possible. Everyone was efficient and responded to every need, question or anything right away.

3 years ago

Reply from AmeriSave Mortgage

Mr. Owen, thank you for being a valued client of ours. Your feedback is very much appreciated. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Mar. 8th, 2023

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Stacy Milton, FL

I loved my loan originator, Lee E. He's funny, personable, and thorough. One thing though was forgotten apparently. The loan was supposed to have included my home insurance. Amerisave week called my provider, got all the information and told them to stop drawing the monthly from my auto-pay. Then it didn't get written in and now my insurance has been canceled because I wasn't aware for 5 months. I've tried reaching out to 3 different people with no response.

3 years ago

Reply from AmeriSave Mortgage

Stacy, we sincerely appreciate your feedback. We currently do not have enough information to reach out to you directly. Please contact our Customer Care Team at your earliest convenience by calling 1-888-655-0906 and/or by sending an e-mail to resolutionteam@amerisave.com so that we can assist you. When you do call or e-mail us, please be sure to notate the site where your review was posted. We look forward to speaking with you.

Mar. 2nd, 2023

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Tamra Atlanta, GA

I liked my loan processor. I didn’t like how stringent their underwriters were as the things they asked were wholly unrelated to ability to pay the loan. Also, since my loan was sold, the new company can’t find my loan so now I can’t communicate with them about important questions. So now I’m frustrated. My loan processor is no longer with the company so he can’t guide me through now.

3 years ago

Reply from AmeriSave Mortgage

Tamra, we sincerely appreciate your feedback. We currently do not have enough information to reach out to you directly. Please contact our Customer Care Team at your earliest convenience by calling 1-888-655-0906 and/or by sending an e-mail to resolutionteam@amerisave.com so that we can assist you. When you do call or e-mail us, please be sure to notate the site where your review was posted. We look forward to speaking with you.

Jan. 26th, 2023

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John Ketner Winston-Salem, NC

The process was easy. The staff made every step of the process completely open and simple. They accommodated every concern in simple, understandable terms, and moved the process along expeditiously.

3 years ago

Reply from AmeriSave Mortgage

Mr. Ketner, we are thrilled to hear that we provided you with top-notch service! We appreciate the feedback and look forward to working with you again soon. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Jan. 26th, 2023

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Jon Siegel Framingham, MA

I have been in the real estate business for over 35 years, obtaining new mortgages and MANY refinances. I have found Amerisave to be the WORST company to try to deal with compared to all of the other companies I have dealt with. Their rates are probably among the lowest, but initial and ongoing customer service experiences are horrendous, and if I had the chance to do it again, I would NOT do business with them. I wasn't too concerned with the difficulty in refinancing with them last fall (extremely painful), figuring that it's a one-time effort that would pay for itself with the lower rate I was getting. But since then I have had several dealings with them, and find their customer service to be among the most consumer-UNFRIENDLY that I have experienced. From trying to fix an escrow problem that was THIER fault, to trying to get some basic info about putting a mortgaged property into an LLC, each time it took forever to get help, the process was cumbersome, and even after being told an issue was resolved, it turns out it wasn't. With the escrow problem, I was told that their system couldn't correct my escrow amount for 1 1/2 months, so in the mean time I had to pay an extra $600/mo. payment so as not to be considered delinquent with my payment. Don't be drawn in by their low rates and the smooth talking loan originators, and go with a different company that cares about their customers.

4 years ago

Reply from AmeriSave Mortgage

Thank you for providing your feedback. Our Customer Satisfaction Team would like to understand more regarding your experience as soon as possible. AmeriSave Mortgage takes our customer feedback seriously. Please contact our Customer Satisfaction Team toll-free at 888-700-4026, or by email at customersatisfaction@amerisave.com.

Sep. 9th, 2021

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Al Goerig Bristol, PA

I liked that most of the majority of the process was taken care of online. Our Loan Originator was efficient and kept us well informed of the process and any needed documentation to move the process along.

5 years ago

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Norman Joseph Imperial, PA

Ryan v made this process extremely easy, communicated effectively and helped me through out the process. I highly recommend Ryan to anyone that is looking for help with a mortgage (new or refinance)

5 years ago

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Albert A DeMuth Jr Redding, CA

I appreciated the assistance I received through the entire process. I was never left on my own nor expected to understand and enterprit the volumes of paper work involved. This was all done electronically.

5 years ago

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Verified Customer

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Garry

Be more informative about all the information of the loan!

5 months ago

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Verified Customer

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Patrick

The entire process was smooth and professional

6 months ago

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Verified Customer

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Britt

Address my concerns promptly. Courtesy remarkably

6 months ago

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Verified Customer

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Kimberly

Very nice and helpful all the way through the process.

6 months ago

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Verified Customer

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Sandra

Service was great, Sometimes slow, but avhieved.

6 months ago

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Verified Customer

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Terence

I was truly impressed with their professionalism.

6 months ago

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Verified Customer

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Nikicha

Very professional, courteous and thorough.

6 months ago

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Robert

Good reputation based on reviews - seemed easy to work with

6 months ago

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Verified Customer

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Donna

My mortgage was with AmeriSave, so the process was easy.

6 months ago

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Verified Customer

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Robert

Quick and easy. Very helpful. Would work with them again

6 months ago

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Audrey Macfarlane Dallas, TX

I recently just bought my second home and decided to go with a different mortgage company this time around. Amerisafe mortgage was the best i've used so far with fast times, great service and an overall sense of security with the mortgage. So glad I chose them .

4 years ago

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Khan Washington, WV

The team I worked with; Sebastian S and Amy W; both very responsive and helpful through out the entire process of applying for loan, to closing. I wanted to close 2 weeks earlier than the scheduled date. They helped me made that possible

4 years ago

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Kamrul Kibria Dhaka, 13

It was a great experience with AmeriSave Mortgage. Zack was very helpful in everyway. Excellent customer service, easy to communicate as well as friendly manner. As i applied for the first time mortgage loan and the whole process was nicely handled by zack, that pleased me very much. I highly recommended to anyone.

4 years ago

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Evelyn Gainesville, FL

This was the easiest refinance we have ever had, from beginning to end. Norris F was our go to person and he was always available and very helpful. Terri V with customer service has been amazing on answering questions and getting things done. I highly recommend them.

5 years ago

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Carol Lewis Myrtle Beach, SC

Currently working with this Company. To date, everything is as they said it would be. I was in the process with another company to refinance and they could not keep up with their work load. After several months, left them for AmeriSave.

5 years ago

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Verified Customer

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James

The whole process of getting a loan was great. Everyone I worked with made it enjoyable

2 months ago

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Verified Customer

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Mojo Loften

Can not get someone to call you back. After the loan goes through you are on your own. And the woman was very argumentative. Not what you want to hear on a $70,000 home.

1 year ago

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Verified Customer

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Eugene

The people who work with you work extended hours so you can contact them all day not just 9+5

1 year ago

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Kurt

Process exceeded my expectations completely, expedient, understandable, and as promoted.

1 year ago

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Kevin Tobergte

Extremely helpful and patient. Went out of their way to make sure I got the loan.

1 year ago

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Craig Butcher Fremont, CA

Love the communication from all parties. Quick response from everyone, Catherine was amazing

2 years ago

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Verified Customer

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Karen

I chose it for the low monthly rate, and I'm glad I did. They're courteous and prompt.

2 years ago

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Verified Customer

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Kenneth

Everybody was really nice and helpful. They're very prompt in answering questions.

2 years ago

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Benjamin

I don't know that much about them. They gave me the best interest rate and extra time.

2 years ago

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Jennifer Mushinsky Mount Holly, NJ

2nd time using them. It was straight forward and everyone on the team is responsive.

2 years ago

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Verified Customer

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James

I've only had the loan for about 3 weeks. It's very quick. They were quick to respond.

2 years ago

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Verified Customer

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Jesse

I don't think it's anything special, just regular like everybody else. They were always really responsive.

2 years ago

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Verified Customer

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Kenneth

They have experienced people working for them with an ability to solve problems quickly.

2 years ago

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Verified Customer

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Komlan

Mr. Michael was great. He provided all the information I needed and I like everything he did.

2 years ago

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Verified Customer

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Robert

Heather B was fantastic very knowledgeable very polite and patient just fantastic to deal with

2 years ago

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Verified Customer

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Susan Phoenix, AZ

I liked having a website to check everyday what tasks I still had to complete to finish my loan.

2 years ago

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Verified Customer

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Stephen

The people we worked with were really nice and kept us informed. The fees were quite high.

2 years ago

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Verified Customer

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William

It was a very easy process. We chose AmeriSave because we were looking for a refinance company.

2 years ago

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Eugene

Miguel W. was very attentive and responsive to any questions and worked extremely hard to meet the timelines needed.

3 years ago

Reply from AmeriSave Mortgage

Eugene, we are thrilled to hear that we provided you with top-notch service! We appreciate the feedback and look forward to working with you again soon. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Jun. 22nd, 2023

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Verified Customer

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Thomas

Everything was easy to accomplish, easy to get done. They answered questions in a timely fashion.

3 years ago

Reply from AmeriSave Mortgage

Thomas, thank you for your feedback! We work hard to offer the best mortgage experience which is supported by your kind words. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026

Jun. 22nd, 2023

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Verified Customer

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Lexi Denver, CO

Terrible communication. I’ve tried numerous ways, through numerous people, to get communication regarding my THIRD loan through them and nothing. No return calls or emails. Definitely will not use again.

3 years ago

Reply from AmeriSave Mortgage

Lexi, thank you so much for bringing your concerns to our attention. We are sorry that we did not meet your expectations. To help us identify you and assist you further, please contact our Customer Care Team by calling 1-888-655-0906 and/or by sending an e-mail to resolutionteam@amerisave.com. When you do call or e-mail us, please be sure to notate the site where your review was posted. Thank you!

Jun. 1st, 2023

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Verified Customer

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Dorothy Fishers, IN

Always kept me inform and never made me feel as if I had bothered her! Great service.

3 years ago

Reply from AmeriSave Mortgage

Dorothy, thank you for sharing your positive experience with us! If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

May. 17th, 2023

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Verified Customer

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Gary Ansted, WV

They always return phone calls and up front about everything. Very professional service.

3 years ago

Reply from AmeriSave Mortgage

Gary, we are very grateful to you for taking the time to leave us such a wonderful review and will always be available to assist you with any future mortgage needs. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Mar. 22nd, 2023

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Verified Customer

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David Cambridge, MD

I thought they were very helpful in explaining everything. It was smooth sailing.

3 years ago

Reply from AmeriSave Mortgage

David, thank you so much for your wonderful review! We are so pleased to hear that you enjoyed working with AmeriSave. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Mar. 23rd, 2023

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Verified Customer

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Derek Covington, GA

The representative that worked with us was very nice and understanding and and helped us out a lot.

3 years ago

Reply from AmeriSave Mortgage

Derek, We appreciate the fantastic review and are pleased that we could be of service to you. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Mar. 22nd, 2023

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Verified Customer

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Charles Compton, CA

Amerisave was pretty fast with everything. Any question I had they got right back with me.

3 years ago

Reply from AmeriSave Mortgage

Charles, we are thrilled to hear that we provided you with top-notch service! We appreciate the feedback and look forward to working with you again soon. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Feb. 23rd, 2023

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Verified Customer

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Betty Munford, TN

They made it so easy. They answered all my questions. It was just a really good experience.

3 years ago

Reply from AmeriSave Mortgage

Betty, thank you for taking the time to complete this review. We are happy to hear that AmeriSave was able to deliver a memorable experience and hope that in the future, we might have an opportunity to work with your friends and family. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Feb. 20th, 2023