Name: AmeriSave Mortgage
Rating: 4.9

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Verified Customer

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Jeff Killen, AL

Highly recommend Amerisave if you are looking to refinance. The process was good. Everything was pretty seamless.

5 years ago

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Verified Customer

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Sherry Gadsden, AL

So far I’ve been satisfied. Everything has gone smoothly. The only problem is I sometimes have to send information more than once.

5 years ago

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Verified Customer

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Diniz Attleboro, MA

They made it really easy for us. We were kept informed. Communication is great. It was a great experience.

5 years ago

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Verified Customer

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Charles Lincolnton, NC

He was great to work with the only thing I was unhappy with having to pay a premium and being asked for things over and over again.

5 years ago

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Verified Customer

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Henry Lowe Baltimore, MD

Generally, the process was probably about as good as it gets. The long, slow process of requests for documents was frustrating at times.

5 years ago

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Verified Customer

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Anonymous Hot Springs Village, AR

My refinance involved two houses and two loans. They had trouble keeping the information for the two in the proper place.

5 years ago

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Glenn Poway, CA

I am glad I chose it. They offered lower rates. The only thing is it took long and it was difficult to reach the loan officer.

5 years ago

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Anonymous Roseville, CA

They kept us updated. They were very accessible. All the staff that worked along with us were outstanding.

5 years ago

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Anonymous Riverside, CA

Reasonable rates. Agent was very thorough. All the information was trustworthy. They are honest and considerate.

5 years ago

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Verified Customer

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Libby Levant, ME

Any problems I’ve had have been solved by customer service. If I had a question, it was explained to me.

5 years ago

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Verified Customer

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Matthew Lakewood, CA

A lot of phone calls went unanswered. There were multiple missed appointments and cancellations. They need to be better at communicating with customers.

5 years ago

Reply from AmeriSave Mortgage

Thank you for sharing your feedback. We appreciated your patience, and we regret that the communication that you received was not superior on your loan.

Your mortgage experience is very important to our company, and we will share your feedback with our Operations Team. Our Satisfaction Team is available to assist you and can be reached at our toll-free number 888-700-4026, or by email at customersatisfaction@amerisave.com.

Apr. 20th, 2021

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Verified Customer

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David Deltona, FL

I am glad I did it. I would recommend them. I had a really good experience refinancing. It did save us a lot of money.

5 years ago

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Verified Customer

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Sheng Metuchen, NJ

It takes a little bit of a long time. They asked me for a lot of documents. It went through eventually and it is alright.

5 years ago

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Verified Customer

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Mario Olympia Heights, FL

My experience was really good. Everything was fine and easy. They respond quickly. I am glad I did it.

5 years ago

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Verified Customer

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Gabe Ambrosio Franklin, TN

Great service by the representative who handled my account, Ruben was always available and explained things in detail

5 years ago

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Verified Customer

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Susan Vikari Wilmington, DE

Very clear understanding of what will happen during the refinance. Very courteous and easy to talk to

5 years ago

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Verified Customer

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Vee Hendricks Aurora, CO

A Lori and her team were great. They did what they said. The process was so easy and the rates were great.

5 years ago

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Verified Customer

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Margaret Wallace Salem, NH

Amerisave was very professional, easy to work with and I always got prompt answers to any questions I had.

5 years ago

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Verified Customer

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John Franklin Calabash, NC

Excellent service Joanna the loan originator was attentive and helped with all our questions and needs.

5 years ago

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John Simi Valley, CA

Very clear and organized. When I needed assistance, I received it. They were quite helpful. Overall I had an excellent experience.

5 years ago

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Verified Customer

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Christopher Carmel, IN

Everybody was very responsive when I had questions. The rates look good but it did take longer than I thought it would.

5 years ago

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Verified Customer

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Michael Eagle, ID

Overall they are good. Some aspects are a little long but they have the lowest fees and I am glad I did it.

5 years ago

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Verified Customer

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Lori Springfield, VA

It was easy and very quick. Troy was very responsive and helpful. Closing cost was a little high but they did great.

5 years ago

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Verified Customer

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Davo Woodland Hills, CA

Wasted 2 1/2 months of my time and then realize that they processed my application in correctly. When they corrected it, the interest rates were higher and they would not honor the original rate because it would’ve cost them about $15,000 to do the right thing.

5 years ago

Reply from AmeriSave Mortgage

Thank you for providing your feedback. Our Customer Satisfaction Team would like to understand more regarding your experience as soon as possible. AmeriSave Mortgage takes our customer feedback seriously. Please contact our Customer Satisfaction Team toll-free at 888-700-4026, or by email at customersatisfaction@amerisave.com.

Mar. 18th, 2021

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Christopher South Fork, PA

it was easy I did not really have to go anywhere to do anything I could just email everything. Everything was done via my computer or my phone.

5 years ago

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Thomas Dallas, TX

They have very competitive rates and very streamlined quick process and they have good customer service.

5 years ago

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Verified Customer

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Duane Guisti Johnston, RI

Service was exceptional, the team in charge of my loan kept me informed - totally professional in every respect.

5 years ago

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Verified Customer

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James Hathaway Pines, CA

The agent that handled it did a really good job. They stayed in touch as it moved along. I was very pleased.

5 years ago

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Verified Customer

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Faith T Cream Ridge, NJ

Process was seamless and everything that my loan officer Sean W indicated at the beginning was materialized

5 years ago

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Verified Customer

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Robert Casco, MI

It took a long time, I was not happy with the length of time but they were great to work with and they have the best rate.

5 years ago

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Verified Customer

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Frank Durham, NC

AmericaSave gave me a really good interest rate. I am glad I did it. They are also easy to get in touch with.

5 years ago

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Verified Customer

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Thuy Nguyen Olympia, WA

Customer service is excellence! Darlene Srey is an awesome representative and very easy to work with.

5 years ago

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Verified Customer

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David Jennings, FL

Every time I need them, they are there pretty quick. They have people that would answer our questions.

5 years ago

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Verified Customer

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Brandon Bellemont, AZ

The interest rate we received was far better than others quoted. Called to ask why my auto payment wasn't set up. The line said 15 minute wait. 50 minutes later my 2 second question was answered.

5 years ago

Reply from AmeriSave Mortgage

We appreciated your patience, and we appreciate your feedback on your mortgage loan.
Your mortgage experience is very important to our company, and we value the information you provided so that we can share with our Operations Team.

If you need assistance in the future, please do not hesitate to contact our Satisfaction Team at our toll-free number 888-700-4026, or by email at customersatisfaction@amerisave.com.

Jan. 20th, 2021

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Verified Customer

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Anonymous Williamsburg, VA

It was a very easy process with this company. They have great communication and I had no issues with them.

5 years ago

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Verified Customer

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Rajiv Clemmons, NC

They were very helpful and had the best prices. They were very quick and cooperative throughout the whole process.

5 years ago

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Verified Customer

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Ricardo Mogo Exeter, NH

For the products that were offered for my specific need, and the service provided by the team that assisted me.

5 years ago

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Verified Customer

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Nate Elliott Jonesboro, AR

Great experience with little hassle. I was able to speak with my loan officer or the underwriter at any time.

5 years ago

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Verified Customer

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Anonymous

The process was very easy and the loan originators were able to walk me through each step of the process.

5 years ago

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Verified Customer

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Ralph

Their process was very convenient and quick. They were very supportive and responded quickly to me.

5 years ago

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Verified Customer

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Roy

My process took about seven months, but they had the lowest interest rates at the time. I'd like them to keep up with the communication with their customers.

5 years ago

Reply from AmeriSave Mortgage

We appreciated your patience, and we appreciate your feedback on your mortgage loan.
Your mortgage experience is very important to our company, and we value the information you provided so that we can share with our Operations Team.

If you need assistance in the future, please do not hesitate to contact our Satisfaction Team at our toll-free number 888-700-4026, or by email at customersatisfaction@amerisave.com.

Dec. 24th, 2020

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Verified Customer

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Barb and Gene Ringhouse

Knows the market, has some good people ...process is s-l-o-w .... probably market - still have to hire enough people to serve customers.

5 years ago

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Verified Customer

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Timothy

All in all it was a pretty great experience. We got it done for a great rate. I am very happy. He was a great guy.

5 years ago

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Verified Customer

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Tragg

Everything is electronic so it was easy to do. It was good. I am glad I did it because it was a good deal.

5 years ago

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Verified Customer

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Alexey

Great, reputable company. The process was pretty smooth and great. Their rates are pretty competitive.

5 years ago

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Verified Customer

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Wayne

The people were helpful and it was easy to supply the documentation. I am perfectly happy with everything.

5 years ago

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Verified Customer

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Fabio Hernan LIVEROTTI

Because Rafael H and Irene S were super professionals throughout the process and very helpful so that all processes

5 years ago

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Verified Customer

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Brenda

Easiest bank transaction I ever had! Fast, efficient, easy website, in home closing, excellent notary closed the deal!

5 years ago

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Verified Customer

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Brent A Mack

Straight forward quotes. Best offer was there first offer. Low rates, low expenses with great personalized service.

5 years ago Edited January 10, 2024

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Verified Customer

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Robert

Things unraveled during the process. The first person talked to was good but they need to improve communication when it goes from the person you initially dealt with to the long process. Communication broke down big time.

5 years ago

Reply from AmeriSave Mortgage

Robert, Thank you for providing your feedback. Our Customer Satisfaction Team would like to understand more regarding your experience as soon as possible. AmeriSave Mortgage takes our customer feedback seriously. Please contact our Customer Satisfaction Team toll-free at 888-700-4026, or by email at customersatisfaction@amerisave.com. We look forward to speaking to you soon.

Sep. 21st, 2020