Name: AmeriSave Mortgage
Rating: 4.8

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Jon Siegel Framingham, MA

I have been in the real estate business for over 35 years, obtaining new mortgages and MANY refinances. I have found Amerisave to be the WORST company to try to deal with compared to all of the other companies I have dealt with. Their rates are probably among the lowest, but initial and ongoing customer service experiences are horrendous, and if I had the chance to do it again, I would NOT do business with them. I wasn't too concerned with the difficulty in refinancing with them last fall (extremely painful), figuring that it's a one-time effort that would pay for itself with the lower rate I was getting. But since then I have had several dealings with them, and find their customer service to be among the most consumer-UNFRIENDLY that I have experienced. From trying to fix an escrow problem that was THIER fault, to trying to get some basic info about putting a mortgaged property into an LLC, each time it took forever to get help, the process was cumbersome, and even after being told an issue was resolved, it turns out it wasn't. With the escrow problem, I was told that their system couldn't correct my escrow amount for 1 1/2 months, so in the mean time I had to pay an extra $600/mo. payment so as not to be considered delinquent with my payment. Don't be drawn in by their low rates and the smooth talking loan originators, and go with a different company that cares about their customers.

4 years ago

Reply from AmeriSave Mortgage

Thank you for providing your feedback. Our Customer Satisfaction Team would like to understand more regarding your experience as soon as possible. AmeriSave Mortgage takes our customer feedback seriously. Please contact our Customer Satisfaction Team toll-free at 888-700-4026, or by email at customersatisfaction@amerisave.com.

Sep. 9th, 2021

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Al Goerig Bristol, PA

I liked that most of the majority of the process was taken care of online. Our Loan Originator was efficient and kept us well informed of the process and any needed documentation to move the process along.

5 years ago

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Norman Joseph Imperial, PA

Ryan v made this process extremely easy, communicated effectively and helped me through out the process. I highly recommend Ryan to anyone that is looking for help with a mortgage (new or refinance)

5 years ago

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Albert A DeMuth Jr Redding, CA

I appreciated the assistance I received through the entire process. I was never left on my own nor expected to understand and enterprit the volumes of paper work involved. This was all done electronically.

5 years ago

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Audrey Macfarlane Dallas, TX

I recently just bought my second home and decided to go with a different mortgage company this time around. Amerisafe mortgage was the best i've used so far with fast times, great service and an overall sense of security with the mortgage. So glad I chose them .

4 years ago

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Khan Washington, WV

The team I worked with; Sebastian S and Amy W; both very responsive and helpful through out the entire process of applying for loan, to closing. I wanted to close 2 weeks earlier than the scheduled date. They helped me made that possible

4 years ago

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Kamrul Kibria Dhaka, 13

It was a great experience with AmeriSave Mortgage. Zack was very helpful in everyway. Excellent customer service, easy to communicate as well as friendly manner. As i applied for the first time mortgage loan and the whole process was nicely handled by zack, that pleased me very much. I highly recommended to anyone.

4 years ago

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Evelyn Gainesville, FL

This was the easiest refinance we have ever had, from beginning to end. Norris F was our go to person and he was always available and very helpful. Terri V with customer service has been amazing on answering questions and getting things done. I highly recommend them.

4 years ago

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Carol Lewis Myrtle Beach, SC

Currently working with this Company. To date, everything is as they said it would be. I was in the process with another company to refinance and they could not keep up with their work load. After several months, left them for AmeriSave.

5 years ago

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Verified Customer

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Anthony

I liked the fast closing but not to happy with the interest rate.

9 months ago

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Verified Customer

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Jessica

Liked the speed an ease. They worked through at a quick pace. Everything was online.

11 months ago

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Verified Customer

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Kevin Tobergte

Extremely helpful and patient. Went out of their way to make sure I got the loan.

1 year ago

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Verified Customer

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Craig Butcher Fremont, CA

Love the communication from all parties. Quick response from everyone, Catherine was amazing

2 years ago

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Verified Customer

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Karen

I chose it for the low monthly rate, and I'm glad I did. They're courteous and prompt.

2 years ago

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Verified Customer

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Kenneth

Everybody was really nice and helpful. They're very prompt in answering questions.

2 years ago

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Verified Customer

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Benjamin

I don't know that much about them. They gave me the best interest rate and extra time.

2 years ago

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Verified Customer

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Jennifer Mushinsky Mount Holly, NJ

2nd time using them. It was straight forward and everyone on the team is responsive.

2 years ago

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Verified Customer

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James

I've only had the loan for about 3 weeks. It's very quick. They were quick to respond.

2 years ago

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Verified Customer

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Jesse

I don't think it's anything special, just regular like everybody else. They were always really responsive.

2 years ago

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Verified Customer

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Kenneth

They have experienced people working for them with an ability to solve problems quickly.

2 years ago

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Verified Customer

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Komlan

Mr. Michael was great. He provided all the information I needed and I like everything he did.

2 years ago

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Verified Customer

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Robert

Heather B was fantastic very knowledgeable very polite and patient just fantastic to deal with

2 years ago

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Verified Customer

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Susan Phoenix, AZ

I liked having a website to check everyday what tasks I still had to complete to finish my loan.

2 years ago

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Verified Customer

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Stephen

The people we worked with were really nice and kept us informed. The fees were quite high.

2 years ago

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Verified Customer

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William

It was a very easy process. We chose AmeriSave because we were looking for a refinance company.

2 years ago

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Verified Customer

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Eugene

Miguel W. was very attentive and responsive to any questions and worked extremely hard to meet the timelines needed.

2 years ago

Reply from AmeriSave Mortgage

Eugene, we are thrilled to hear that we provided you with top-notch service! We appreciate the feedback and look forward to working with you again soon. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Jun. 22nd, 2023

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Verified Customer

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Thomas

Everything was easy to accomplish, easy to get done. They answered questions in a timely fashion.

2 years ago

Reply from AmeriSave Mortgage

Thomas, thank you for your feedback! We work hard to offer the best mortgage experience which is supported by your kind words. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026

Jun. 22nd, 2023

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Verified Customer

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Lexi Denver, CO

Terrible communication. I’ve tried numerous ways, through numerous people, to get communication regarding my THIRD loan through them and nothing. No return calls or emails. Definitely will not use again.

2 years ago

Reply from AmeriSave Mortgage

Lexi, thank you so much for bringing your concerns to our attention. We are sorry that we did not meet your expectations. To help us identify you and assist you further, please contact our Customer Care Team by calling 1-888-655-0906 and/or by sending an e-mail to resolutionteam@amerisave.com. When you do call or e-mail us, please be sure to notate the site where your review was posted. Thank you!

Jun. 1st, 2023

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Verified Customer

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Dorothy Fishers, IN

Always kept me inform and never made me feel as if I had bothered her! Great service.

2 years ago

Reply from AmeriSave Mortgage

Dorothy, thank you for sharing your positive experience with us! If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

May. 17th, 2023

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Verified Customer

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Gary Ansted, WV

They always return phone calls and up front about everything. Very professional service.

3 years ago

Reply from AmeriSave Mortgage

Gary, we are very grateful to you for taking the time to leave us such a wonderful review and will always be available to assist you with any future mortgage needs. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Mar. 22nd, 2023

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Verified Customer

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David Cambridge, MD

I thought they were very helpful in explaining everything. It was smooth sailing.

3 years ago

Reply from AmeriSave Mortgage

David, thank you so much for your wonderful review! We are so pleased to hear that you enjoyed working with AmeriSave. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Mar. 23rd, 2023

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Verified Customer

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Derek Covington, GA

The representative that worked with us was very nice and understanding and and helped us out a lot.

3 years ago

Reply from AmeriSave Mortgage

Derek, We appreciate the fantastic review and are pleased that we could be of service to you. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Mar. 22nd, 2023

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Verified Customer

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Charles Compton, CA

Amerisave was pretty fast with everything. Any question I had they got right back with me.

3 years ago

Reply from AmeriSave Mortgage

Charles, we are thrilled to hear that we provided you with top-notch service! We appreciate the feedback and look forward to working with you again soon. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Feb. 23rd, 2023

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Verified Customer

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Betty Munford, TN

They made it so easy. They answered all my questions. It was just a really good experience.

3 years ago

Reply from AmeriSave Mortgage

Betty, thank you for taking the time to complete this review. We are happy to hear that AmeriSave was able to deliver a memorable experience and hope that in the future, we might have an opportunity to work with your friends and family. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Feb. 20th, 2023

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Verified Customer

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Anonymous Great Falls, MT

It wasn't very personal. I kind of just did everything myself. The lady I was working with was awesome.

3 years ago

Reply from AmeriSave Mortgage

Thank you so much for your wonderful review! We are so pleased to hear that you enjoyed working with AmeriSave. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Feb. 20th, 2023

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Verified Customer

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Anonymous Oxford, PA

I worked with Frances and there was also a man named Clayton Haynes, and we worked well together. There was a lot of give and take.

3 years ago

Reply from AmeriSave Mortgage

Thank you for being a valued client of ours. Your feedback is very much appreciated. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Feb. 20th, 2023

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Verified Customer

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Joshua Flushing, MI

The customer service answered all my questions promptly. They offered a better rate.

3 years ago

Reply from AmeriSave Mortgage

Joshua, we’re glad to know that our team met your expectations. Thank you for sharing your positive experience. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Jan. 18th, 2023

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Verified Customer

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Garry Estero, FL

Rob too his time and was patient with us in getting us approved through the holiday season.

3 years ago

Reply from AmeriSave Mortgage

Garry, we are thrilled to hear that we provided you with top-notch service! We appreciate the feedback and look forward to working with you again soon. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Jan. 18th, 2023

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Verified Customer

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Aaron Jenkinsburg, GA

Brett did a super great job dealing with everything. I would refer people to him. I was very pleased with them.

3 years ago

Reply from AmeriSave Mortgage

Aaron, thank you for sharing your positive experience with us! If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Jan. 18th, 2023

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Verified Customer

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Autumn Elmira, MI

The underwriters kept shooting everything back without any explanation. Josh and Forrest were great, Amy, not so great because she wouldn't let anyone else talk.

3 years ago

Reply from AmeriSave Mortgage

Autumn, we sincerely appreciate your feedback. We currently do not have enough information to reach out to you directly. Please contact our Customer Care Team at your earliest convenience by calling 1-888-655-0906 and/or by sending an e-mail to resolutionteam@amerisave.com so that we can assist you. When you do call or e-mail us, please be sure to notate the site where your review was posted. We look forward to speaking with you.

Jan. 18th, 2023

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Verified Customer

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Donald Imperial, MO

It was super easy. Anytime I had a question, I just made a phone call and they answered it.

3 years ago

Reply from AmeriSave Mortgage

Donald, thank you for your review. We are thrilled to hear that the service provided exceeded your expectations and hope that we have earned a customer for life! If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Jan. 18th, 2023

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Verified Customer

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Arlene Butler Lawrenceville, GA

To many people to work on mortgage and half don't know what they are doing because they are managers doing a job they no nothing about

3 years ago

Reply from AmeriSave Mortgage

Arlene, thank you for your review as all feedback is greatly important to us. Please expect to hear from someone from our Customer Care Team shortly to further discuss your experience. You may also contact us at your convenience by calling 1-888-655-0906 and/or by sending an e-mail to resolutionteam@amerisave.com.

Dec. 23rd, 2022

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Verified Customer

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Truman Bessemer, AL

They helped me and they were patient in getting everything completed. Very good customer service.

3 years ago

Reply from AmeriSave Mortgage

Truman, thank you for sharing your positive experience with us! If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Dec. 14th, 2022

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Verified Customer

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Bradley

Everybody there knew what they were doing. They did a good job obtaining all the information.

3 years ago

Reply from AmeriSave Mortgage

Bradley, thank you for allowing us to serve you and for this tremendous feedback! We love to hear about the positive experiences of our customers and hope to assist you again in the future! If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Dec. 14th, 2022

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Verified Customer

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Kathryn Stone Mountain, GA

They were attentive and they were understanding and patient. It is a speedy process.

3 years ago

Reply from AmeriSave Mortgage

Kathryn, we are very grateful to you for taking the time to leave us such a wonderful review and will always be available to assist you with any future mortgage needs. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Dec. 14th, 2022

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Verified Customer

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Tara Lenoir, NC

Fast and efficient and everyone that I talked to with AmeriSave was extremely friendly and helpful.

3 years ago

Reply from AmeriSave Mortgage

Tara, thank you for sharing your positive experience with us! If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Dec. 8th, 2022

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Verified Customer

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Barbara Mesa, AZ

They were courteous and very knowledgeable and wanted to help. It took less than 30 days.

3 years ago

Reply from AmeriSave Mortgage

Barbara, we are thrilled to hear that we provided you with top-notch service! We appreciate the feedback and look forward to working with you again soon. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Nov. 17th, 2022

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Verified Customer

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Tiffanie Carmel, IN

It was just really quick and easy and simple. My loan officer John was fabulous.

3 years ago

Reply from AmeriSave Mortgage

Tiffanie, thank you for taking the time to share this positive post. We appreciate your kind words and are happy to have been able to make this mortgage transaction smooth for you! If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Oct. 19th, 2022

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Verified Customer

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Anonymous Coventry, RI

It was really easy and I was able to be walked through the entire process over the phone.

3 years ago

Reply from AmeriSave Mortgage

Thank you so much for your wonderful review! We are so pleased to hear that you enjoyed working with AmeriSave. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Oct. 19th, 2022

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Verified Customer

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J. Manchester, NH

Everybody who I dealt with was very helpful and very timely in getting back to me.

3 years ago

Reply from AmeriSave Mortgage

J. Thank you for your positive review. We are committed to providing an excellent mortgage experience for our customers and are delighted to read these kind words! If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Oct. 19th, 2022