Name: AmeriSave Mortgage
Rating: 4.8

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Ser Lynnwood, WA

I am currently dealing with this company. It has been three months since I started refinancing and I keep getting a new disclosure almost every month without the loan going any further. I was told the loan will be done in a few weeks not long ago till I got an email from a new loan processor today and I was asked to send all the documents I uploaded before on the company website and email the previous processor. The new processor said she could not see the documents uploaded on their company website. At this point I have asked the $ 500 dollars I was charged in the beginning, because I can't start the whole process again. This is unacceptable business practice.

5 years ago

Reply from AmeriSave Mortgage

Thank you for providing your feedback. Our Customer Satisfaction Team would like to understand more regarding your experience as soon as possible. AmeriSave Mortgage takes our customer feedback seriously. Please contact our Customer Satisfaction Team toll-free at 888-700-4026, or by email at customersatisfaction@amerisave.com.

Sep. 29th, 2020

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Phyllis Humble, TX

Run…run as far as you can from this company! This has been the worst experience! 7 weeks into what should have been a simple refinance and we have no idea of where we are in the process. They do not respond to emails or return phone calls. When we have called and actually spoken to someone, we're directed to leave a message for our loan agent or worse yet, they just hang up. CHECK YOUR HOMEOWNER’S INSURANCE POLICY, THEY PUT THEIR NAME AS THE MORTGAGEE ON OURS! They did that almost immediately after we applied. Initially, it seemed great. The first couple of calls were friendly and professional. Then we were thrown into the black hole of loan applicants. We received numerous texts directing us to the website to complete a ”task”—a task we have already completed. We are going in circles. I understand that they may be overwhelmed with loan requests but this is unacceptable customer service. We are saying goodbye to this company and our $500 and going elsewhere. I would give them no stars if I could!

5 years ago

Reply from AmeriSave Mortgage

Thank you for providing your feedback. Our Customer Satisfaction Team would like to understand more regarding your experience as soon as possible. AmeriSave Mortgage takes our customer feedback seriously. Please contact our Customer Satisfaction Team toll-free at 888-700-4026, or by email at customersatisfaction@amerisave.com

Oct. 9th, 2020

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Patrice Baugh New York, NY

Shane V is the best!!!! Shane V is the best!!!!! Excellent responsiveness!!! He is very trustworthy and knowledgeable!!!!!! So glad to be working with him on my refinance

5 years ago

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Randy Barker Eagle River, AK

Closed our refinance loan a few days ago. Totally professional service. Customer oriented. Made the whole process easy. Great experience with AmeriSave.

5 years ago

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Vance Gabbart Reno, NV

Amerisave, was professional, fast, efficient and did exactly what they said they would in regards to fees. Tim and Karen were a pleasure to work with.

5 years ago

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GREGORY MC LENDON San Jose, CA

Good basic online connections for speaking with the correct department. The follow up was quick and the additional help numbers are good for gathering additional information on your account.

3 years ago Edited July 19, 2022

Reply from AmeriSave Mortgage

Mr. Gregory McLendon, Thank you for completing this positive review about your experience with Amerisave. We sincerely appreciate the kind words and cannot thank you enough for being an Amerisave customer! If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Jul. 19th, 2022

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James

Great knowledge and easy to work with. Very helpful people. Easy process.

5 months ago

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James

They came thur with the loan we wanted, and the closing was so easy.

5 months ago

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Verified Customer

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Keith

Loan Officer Antwan M did a great job!

9 months ago

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Verified Customer

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Elizabeth

Very professional. Great company Will use again.

9 months ago

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Verified Customer

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Lenny

Worked with us through changes in or mortgage and followed up quickly

1 year ago

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Verified Customer

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Tyler

They were very responsive and answered all my questions in a timely fashion.

1 year ago

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Verified Customer

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James

Very helpful. They were very easy to deal with to resolve your problems.

2 years ago

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Verified Customer

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Anthony Alexandria, VA

I like the speedy customer service provide by all involved during my process.

2 years ago

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Verified Customer

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Duane weaver Mankato, MN

All good. Fast, Friendly service. Rebecca knew her stuff.!!!!

2 years ago

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Verified Customer

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Stamatia Oak Park, IL

Very responsive group. Helped us before, during and after closing.

2 years ago

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Verified Customer

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Anonymous

They're just easy to work with. They're very responsive to emails.

2 years ago

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Verified Customer

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Jorge

They did everything that was in their hands. It was a great service.

2 years ago

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Verified Customer

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Mario

Kept us informed every step. They are always available for any additional questions or concerns.

2 years ago

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Verified Customer

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Cheryl

They worked with me through all my difficulties and helped me out.

2 years ago

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Verified Customer

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Thomas Port Orchard, WA

The customer service , they followed through and were helpful when I had questions

2 years ago

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Verified Customer

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Adamdobesh

it was a very smooth process, everyone I talked to, they were on top of it.

2 years ago

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Verified Customer

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Michaelcarl

Quick and easy and they answered all my questions that I needed answered.

2 years ago

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Verified Customer

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Asef Ghafoory

I have a poor experience for my question and services and I still waiting for a lot of information that is missing for my recast, tax and insurance.

2 years ago

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Verified Customer

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Willette

The representatives were awesome and made the process extremely easy.

2 years ago

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Verified Customer

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Stacy

They're very courteous, right to the point, and very informative.

2 years ago

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Verified Customer

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Lukas

The people were very easy to work with. I'm glad I used them.

2 years ago

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Verified Customer

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Matthew

I've never done it before so it was all new, but AmeriSave made it really easy.

2 years ago

Reply from AmeriSave Mortgage

Matthew, we sincerely appreciate you taking the time to share your feedback and want to thank you for the kind words. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Jun. 22nd, 2023

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Verified Customer

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James New Smyrna Beach, FL

The crew and Luke did amazing stressful yes but they worked me thru it

2 years ago

Reply from AmeriSave Mortgage

James, thank you for being a valued client of ours. Your feedback is very much appreciated. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Jun. 8th, 2023

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Verified Customer

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Bruce Media, PA

It wasn't easy, but it was well done. I'm glad I chose AmeriSave.

2 years ago

Reply from AmeriSave Mortgage

Bruce, thank you for being a valued client of ours. Your feedback is very much appreciated. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

May. 18th, 2023

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Verified Customer

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Jeffery Republic, MO

It was extremely easy from start to finish. I'm extremely glad.

2 years ago

Reply from AmeriSave Mortgage

Jeffery, thank you so much for your wonderful review! We are so pleased to hear that you enjoyed working with AmeriSave. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

May. 18th, 2023

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Verified Customer

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Brandon Tooele, UT

They were extremely easy to work with. They had excellent customer service.

2 years ago

Reply from AmeriSave Mortgage

Brandon, thank you for allowing us to serve you and for this tremendous feedback! We love to hear about the positive experiences of our customers and hope to assist you again in the future! If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

May. 18th, 2023

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Verified Customer

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Anonymous Blairsville, GA

Everyone was very responsive and the process was super easy.

2 years ago

Reply from AmeriSave Mortgage

Thank you for your review. We’re so happy to hear that our team had a positive impact on you. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026

Apr. 21st, 2023

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Verified Customer

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Deborah Raleigh, NC

It was quick and easy and it wasn't a long, drawn out process.

2 years ago

Reply from AmeriSave Mortgage

Deborah, thank you for your positive review. We are committed to providing an excellent mortgage experience for our customers and are delighted to read these kind words! If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Apr. 21st, 2023

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Verified Customer

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Unique

It was easy communication. Easy to access. Everything was fantastic.

2 years ago

Reply from AmeriSave Mortgage

Unique, thank you for your feedback! We work hard to offer the best mortgage experience which is supported by your kind words. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Mar. 22nd, 2023

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Verified Customer

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Edward Carrollton, GA

They were very thorough and explained everything. They gave me the best.

2 years ago

Reply from AmeriSave Mortgage

Edward, we’re glad to know that our team met your expectations. Thank you for sharing your positive experience. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Feb. 20th, 2023

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Verified Customer

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Melissa Luzerne, PA

They need a cleaner process, asking for all documents up front instead of spreading them out over several weeks.

2 years ago

Reply from AmeriSave Mortgage

Melissa, we sincerely appreciate you taking the time to share your feedback. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Feb. 20th, 2023

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Verified Customer

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Luis

Communication was fast, comprehensive and made me feel at ease. It was smooth.

2 years ago

Reply from AmeriSave Mortgage

Luis, thank you for allowing us to serve you and for this tremendous feedback! We love to hear about the positive experiences of our customers and hope to assist you again in the future! If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Jan. 18th, 2023

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Verified Customer

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Anonymous

I'm happy I did it with amerisave. They were very effective.

2 years ago

Reply from AmeriSave Mortgage

Thank you for taking the time to complete this review. We are happy to hear that AmeriSave was able to deliver a memorable experience and hope that in the future, we might have an opportunity to work with your friends and family. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Jan. 18th, 2023

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Verified Customer

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D Ducray Plano, TX

Jessica was friendly, helpful, very knoweldegable and efficient

2 years ago

Reply from AmeriSave Mortgage

Thank you for completing this positive review about your experience with AmeriSave. We sincerely appreciate the kind words and cannot thank you enough for being an AmeriSave customer! If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Dec. 23rd, 2022

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Verified Customer

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Eric D Oliver Shavertown, PA

The smoothest, most stress-free transaction I've experienced.

2 years ago

Reply from AmeriSave Mortgage

Mr. Oliver, thank you for being a valued client of ours. Your feedback is very much appreciated. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Dec. 23rd, 2022

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Verified Customer

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Lisa Drake Simi Valley, CA

Because half of their staff is not as willing to help, and the other half that I worked with were amazing!

2 years ago

Reply from AmeriSave Mortgage

Thank you, Ms. Drake, for taking the time to share your feedback regarding your mortgage experience with us. A member of our Customer Care Team will be reaching out to you shortly to address your concerns. You may also contact us at your convenience by calling 1-888-655-0906 and/or by sending an e-mail to resolutionteam@amerisave.com.

Dec. 23rd, 2022

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Verified Customer

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Lyle Williams Tonganoxie, KS

Easy transactions, professional and courteous representatives.

2 years ago

Reply from AmeriSave Mortgage

Mr. Williams, thank you for sharing your positive experience with us! If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Dec. 16th, 2022

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Verified Customer

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Catherine Parent Milton, FL

Mark made me feel very comfortable. If I did not understand, he explained.

2 years ago

Reply from AmeriSave Mortgage

Ms. Parent, thank you for being a valued client of ours. Your feedback is very much appreciated. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Dec. 16th, 2022

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Verified Customer

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Joshua frey Easton, PA

Was a great experience. Everyone involved went above and beyond

2 years ago

Reply from AmeriSave Mortgage

Mr. Frey, We are thrilled to hear that we provided you with top-notch service! We appreciate the feedback and look forward to working with you again soon. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Dec. 16th, 2022

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Verified Customer

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Cynthia McKean Hinton, VA

Easy process and friendly service. Everything was done easily online.

2 years ago

Reply from AmeriSave Mortgage

Ms McKean, we’re glad to know that our team met your expectations. Thank you for sharing your positive experience. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Dec. 16th, 2022

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Verified Customer

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Tanesha Richmond, VA

Everyone was friendly and helpful. The process was easy and not stressful.

2 years ago

Reply from AmeriSave Mortgage

Tanesha, we are thrilled to hear that we provided you with top-notch service! We appreciate the feedback and look forward to working with you again soon. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Dec. 14th, 2022

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Verified Customer

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Mohand Olathe, KS

AmeriSave helped me and finance my house, gave me the right loan.

2 years ago

Reply from AmeriSave Mortgage

Mohand, we’re glad to know that our team met your expectations. Thank you for sharing your positive experience. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Dec. 14th, 2022

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Verified Customer

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Benjamin Melissa, TX

It was a good experience working with each individual. They're very attentive.

2 years ago

Reply from AmeriSave Mortgage

Benjamin, Thank you for your feedback! We work hard to offer the best mortgage experience which is supported by your kind words. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Dec. 14th, 2022

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Verified Customer

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Cody Fritz Lakewood, CO

Very good! Would definitely recommend as they are better than the rest

3 years ago

Reply from AmeriSave Mortgage

Cody, we are thrilled to hear that we provided you with top-notch service! We appreciate the feedback and look forward to working with you again soon. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Dec. 1st, 2022