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Acopia Home Loans

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7.3

Overall Score

Author: Kaitlyn Short

LAST UPDATED: September 5th, 2024

Founded in 2007 and headquartered in Goodlettsville, Tennessee, Acopia Home Loans, offers mortgage loan services in 20 states across the country. Since its founding, Acopia Home Loans has issued over 40,000 loans, making the home owning dream a reality for many.

Acopia Home Loans is comprised of a team of mortgage professionals that provide a high level of service to borrowers, realtors, and builders. The company's mission is to foster a culture of respect, care, and integrity amongst its customers and employees.

Check out Acopia Home Loans reviews below to see what customers are saying about their experience.

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The Good

  • Variety of Mortgage Options
  • Simple Loan Process
  • Helpful Mortgage Calculators
  • Convenient Mobile App
  • Honoring Our Heroes Program
  • Customer Reviews

Variety of Mortgage Options

Acopia Home Loans offers home buyers several types of home and refinancing loans, including — 

  • Conventional 15 and 30 year loan
  • FHA loan
  • Jumbo loan
  • USDA loan
  • VA loan

It should be noted that not every mortgage lender is an FHA approved lender, making Acopia Home Loans stand out from the competition. FHA loans help individuals secure a mortgage for as little as a 3 percent down payment, making it possible for those to qualify for a loan that typically would not be able to.

Simple Loan Process

Getting a loan through Acopia Home Loans is quick and easy; there are three simple steps:

  1. Complete the online application — You will be required to provide some personal information and your credit score will be pulled to determine your FICO score.
  2. Submit documents — Your Licensed Mortgage Loan Advisor will send you a checklist of required documentation which you can upload to the AcopiaGO mobile app or the company's online secure portal.
  3. Wait for Approval — To complete the home loan application process, a team of Acopia mortgage professionals will be assigned to your loan and will keep you up-to-date every step of the way to application completion.

Customer reviews highlight how straightforward and easy the loan application process it with Acopia Home Loan's accessible, digital portal and tools.

Some lenders may require you to speak with a loan officer or even visit a branch location to complete the application process, so it is especially nice that Acopia Home Loans' application process is entirely online, and can even be completed through the company's mobile app.

Helpful Mortgage Calculators

Acopia Home Loans has eight helpful calculators to help you know how much you can afford on your home purchase:

  • Payment/Amortization Calculator — calculate your monthly payment and how the loan principal will be paid over time
  • Rent vs Own Calculator — see whether or not you should rent or buy a home
  • Annual Percentage Rate Calculator — calculate the APR for fixed-rate or adjustable-rate loans
  • Debt Consolidation Calculator — determine if you can consolidate debt by combing it with your mortgage
  • Prepayment Savings Calculator — see how soon you can pay off your mortgage
  • Early Payoff Calculator — determine the additional monthly payments needed to pay off your loan sooner
  • Refinance Break-Even Point Calculator — see how long it will take to "break-even" on a refinanced loan
  • Tax Savings Calculator — determine estimated tax savings

With Acopia Home Loans' calculators you can easily make needed calculations based on your specific needs and circumstances.

Convenient Mobile App

Acopia Home Loans has a mobile app, AcopiaGO, equipped for both iOS and Android devices. The app simplifies the process of securing a home loan. AcopiaGO lets users:

  • Complete the application to get pre-qualified
  • Search available, local real estate
  • Use tools that calculate monthly premiums, select best-fitting loan types, adjust down payments, and determine affordability
  • Scan and submit documents directly and securely from your phone
  • Access checklists and loan milestones notifications
  • Contact both your realtor and lender

Honoring Our Heroes Program

Another unique factor about Acopia Home Loans is the company's Honoring Our Heroes Program. This program is designed to give back to veterans, active military, law enforcement, firefighters, EMS, and teachers through mortgage benefits. These benefits include —

  • Lender credit up to 0.25% of your total loan amount
  • Home purchase or refinance (listed or FSBO)
  • No origination points

This special program is unique in the mortgage industry, if you qualify for the Honoring Our Heroes Program, talk to one of Acopia Home Loan's representatives to get more information.

Customer Reviews

The Acopia Home Loans reviews on Best Company reflect a strong sense of customer satisfaction among current borrowers. From upwards of 200 customer reviews, nearly 90 percent of those give Acopia Home Loans a five-star rating. A majority of the customer reviews highlight the following:

  • Personable and reliable loan officers
  • Transparent and an easy to understand process
  • Quality products, rates, and overall service

If you want a Mortgage Lender that goes above and beyond for the homeowner, Acopia Home Loans is a great option.

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The Bad

  • Limited State Availability 

Limited State Availability 

Acopia Home Loans is currently licensed to provide mortgage services in only 20 states:

  • Alabama
  • Arkansas
  • California
  • Colorado
  • Delaware
  • Florida
  • Georgia
  • Illinois
  • Indiana
  • Kentucky
  • Louisiana
  • Maryland
  • Mississippi
  • Missouri
  • North Carolina
  • Pennsylvania
  • South Carolina
  • Tennessee
  • Texas
  • Virginia

If you don't reside in any of these states, Acopia Home Loans' mortgage products and services will not be available to you, and you will need to look into other lender options.

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The Bottom Line

Acopia Home Loans offers mortgage options for nearly any kind of home buyer — high income, medium income, low income, and even veteran home buyers will be able to find a loan option that is tailored to their circumstances.

What really sets Acopia Home Loans apart is its dedication to exceptional customer service. Between its helpful loan officers and mobile app, you can expect to have a smooth home loan process with Acopia Home Loans if you live in one of the 20 states that it is licensed in.

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If you have financed a home purchase with Acopia Home Loans, please tell us about your experience by leaving a review.

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Star Rating

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4.8

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361 Reviews

Review Breakdown

5 grade

90%

4 grade

4%

3 grade

1%

2 grade

0%

1 grade

4%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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Jerry Kaczmarek Gallatin, TN

Jade R our loan officer was fantastic and there every step. The underwriting process waited until literally the day before closing day to request important docs. Thankfully I work from home and was able to get the docs immediately but if I wasn’t, we most likely would’ve had to push our closing date back. I don’t understand that especially when the underwriters has our info for 3 weeks prior...

5 years ago

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Reply from Acopia Home Loans

Thank you, Jerry, we're so glad Jade was able to take good care of you and get you to the closing table. We appreciate your feedback. Our support teams have been working especially hard during this time; we're so glad it all worked out.

Aug. 20th, 2020

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Cornelius A Goodin Ft. Pierce, FL

It was a very good experience. They were very professional. Very polite and made sure to me that this transition would go smoothly. They was always there to assist me on any information or questions I didn't understand. Acopia was amazing an I'm glad I've chose them to help me during this experience in business.

4 years ago

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Reply from Acopia Home Loans

Thank you so much, Cornelius! It was our pleasure. We appreciate you and your kind review.

Feb. 5th, 2021

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Shailyn ,

There was a small hiccup in the beginning with communication and not being offered the best deal from the get go but once I got to work with my original loan officer everything worked out well. Kurt is very nice, patient and professional.

4 years ago

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Reply from Acopia Home Loans

Thank you Shailyn, we appreciate your review and are so pleased everything worked out for you.

Dec. 9th, 2020

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Bitglass101 Lewisburg, TN

Everyone was very friendly and helpful. Only thing I would suggest is to have more education and communication up front for a new time home buyer. I should have asked more questions.

5 years ago

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Reply from Acopia Home Loans

Thank you for your kind review and suggestion - and congratulations on your new home! We always try our best to answer every question throughout the home-buying process and are committed to providing stellar service. Please contact our corporate office to help us understand how we might improve: (615) 859-5537

Mar. 12th, 2020

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Kylepet Norcross, GA

Acopia home loan for me is good they help us to get in and giving us the the quote before we start everything and the team is awesome they give us a time to prepare.

4 years ago

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Reply from Acopia Home Loans

Thanks so much for your kind review!

Apr. 9th, 2021

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Bailee Stewart Greenville, SC

Kin and Lee were great. They helped me as a first home buyer. The only thing that I would recommend is being kept in the loop more. I felt lost the majority of the process.

5 years ago

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Reply from Acopia Home Loans

Hi Bailee, thank you for your feedback! We appreciate your trust in Acopia and are disheartened to hear that you felt lost during the process. It sounds like you must have missed all of the milestone alerts. We'll definitely look into what may have caused that. You should have automatically received those both through the app and via email. Thank you for letting us know - and welcome home!

Aug. 20th, 2020

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Michelle SM. Cedartown, GA

Tina, Loretta and Troy works great together. In the end they got the job done. My family and I are happy with the purchase of our new home.

5 years ago

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Reply from Acopia Home Loans

Thanks so much, Michelle, and congratulations on your new home!

Sep. 29th, 2020

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Urias Barchue Lithonia, GA

I had wonderful experience with Acopia. The home buying process was fast. And also the workers were friendly and knowledgeable.

5 years ago

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Reply from Acopia Home Loans

Thank you, Urias! We're so glad to have been able to help and appreciate your trust in us as your lender.

Jan. 7th, 2020

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Jason Hope Mills, NC

They worked me to get credit score up to par for my home loan and was very patient with me

6 years ago

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Reply from Acopia Home Loans

Thanks, Jason, so glad we could help your dream of home ownership come true! Thank you for choosing Acopia.

Aug. 12th, 2019

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Broody Grider Jacksonville, AL

Mr. E was very personable. He stayed in touch and answered our questions.

5 years ago

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Reply from Acopia Home Loans

Thank you, Broody, we appreciate your review!

Jun. 10th, 2020

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Review Source

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mildred figueroa Haines City, FL

Everyone was very friendly, nice and knowledgeable.

4 years ago

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Reply from Acopia Home Loans

Thank you, Mildred, it was our pleasure!

Aug. 12th, 2021

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Jackie Stiles ,

Easy process!we are happy with the customer service

4 years ago

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Reply from Acopia Home Loans

Thank you, Jackie, it was our pleasure!

Apr. 9th, 2021

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Augustus Miller Atlanta, GA

Great company, great and servicable staff.

5 years ago

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Reply from Acopia Home Loans

Thank you Augustus, we appreciate your kind review!

Aug. 10th, 2020

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Kellye Cox Atlanta, GA

My team made the home loan process easy!

5 years ago

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Reply from Acopia Home Loans

Thanks Kellye, it was our pleasure!

Jul. 15th, 2020

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Cierra Miami, FL

Smooth, easy, personal - worth the Time.

5 years ago

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Reply from Acopia Home Loans

Thank you Cierra - we appreciate you!

May. 11th, 2020