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Acopia Home Loans

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7.3

Overall Score

Author: Kaitlyn Short

LAST UPDATED: September 5th, 2024

Founded in 2007 and headquartered in Goodlettsville, Tennessee, Acopia Home Loans, offers mortgage loan services in 20 states across the country. Since its founding, Acopia Home Loans has issued over 40,000 loans, making the home owning dream a reality for many.

Acopia Home Loans is comprised of a team of mortgage professionals that provide a high level of service to borrowers, realtors, and builders. The company's mission is to foster a culture of respect, care, and integrity amongst its customers and employees.

Check out Acopia Home Loans reviews below to see what customers are saying about their experience.

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The Good

  • Variety of Mortgage Options
  • Simple Loan Process
  • Helpful Mortgage Calculators
  • Convenient Mobile App
  • Honoring Our Heroes Program
  • Customer Reviews

Variety of Mortgage Options

Acopia Home Loans offers home buyers several types of home and refinancing loans, including — 

  • Conventional 15 and 30 year loan
  • FHA loan
  • Jumbo loan
  • USDA loan
  • VA loan

It should be noted that not every mortgage lender is an FHA approved lender, making Acopia Home Loans stand out from the competition. FHA loans help individuals secure a mortgage for as little as a 3 percent down payment, making it possible for those to qualify for a loan that typically would not be able to.

Simple Loan Process

Getting a loan through Acopia Home Loans is quick and easy; there are three simple steps:

  1. Complete the online application — You will be required to provide some personal information and your credit score will be pulled to determine your FICO score.
  2. Submit documents — Your Licensed Mortgage Loan Advisor will send you a checklist of required documentation which you can upload to the AcopiaGO mobile app or the company's online secure portal.
  3. Wait for Approval — To complete the home loan application process, a team of Acopia mortgage professionals will be assigned to your loan and will keep you up-to-date every step of the way to application completion.

Customer reviews highlight how straightforward and easy the loan application process it with Acopia Home Loan's accessible, digital portal and tools.

Some lenders may require you to speak with a loan officer or even visit a branch location to complete the application process, so it is especially nice that Acopia Home Loans' application process is entirely online, and can even be completed through the company's mobile app.

Helpful Mortgage Calculators

Acopia Home Loans has eight helpful calculators to help you know how much you can afford on your home purchase:

  • Payment/Amortization Calculator — calculate your monthly payment and how the loan principal will be paid over time
  • Rent vs Own Calculator — see whether or not you should rent or buy a home
  • Annual Percentage Rate Calculator — calculate the APR for fixed-rate or adjustable-rate loans
  • Debt Consolidation Calculator — determine if you can consolidate debt by combing it with your mortgage
  • Prepayment Savings Calculator — see how soon you can pay off your mortgage
  • Early Payoff Calculator — determine the additional monthly payments needed to pay off your loan sooner
  • Refinance Break-Even Point Calculator — see how long it will take to "break-even" on a refinanced loan
  • Tax Savings Calculator — determine estimated tax savings

With Acopia Home Loans' calculators you can easily make needed calculations based on your specific needs and circumstances.

Convenient Mobile App

Acopia Home Loans has a mobile app, AcopiaGO, equipped for both iOS and Android devices. The app simplifies the process of securing a home loan. AcopiaGO lets users:

  • Complete the application to get pre-qualified
  • Search available, local real estate
  • Use tools that calculate monthly premiums, select best-fitting loan types, adjust down payments, and determine affordability
  • Scan and submit documents directly and securely from your phone
  • Access checklists and loan milestones notifications
  • Contact both your realtor and lender

Honoring Our Heroes Program

Another unique factor about Acopia Home Loans is the company's Honoring Our Heroes Program. This program is designed to give back to veterans, active military, law enforcement, firefighters, EMS, and teachers through mortgage benefits. These benefits include —

  • Lender credit up to 0.25% of your total loan amount
  • Home purchase or refinance (listed or FSBO)
  • No origination points

This special program is unique in the mortgage industry, if you qualify for the Honoring Our Heroes Program, talk to one of Acopia Home Loan's representatives to get more information.

Customer Reviews

The Acopia Home Loans reviews on Best Company reflect a strong sense of customer satisfaction among current borrowers. From upwards of 200 customer reviews, nearly 90 percent of those give Acopia Home Loans a five-star rating. A majority of the customer reviews highlight the following:

  • Personable and reliable loan officers
  • Transparent and an easy to understand process
  • Quality products, rates, and overall service

If you want a Mortgage Lender that goes above and beyond for the homeowner, Acopia Home Loans is a great option.

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The Bad

  • Limited State Availability 

Limited State Availability 

Acopia Home Loans is currently licensed to provide mortgage services in only 20 states:

  • Alabama
  • Arkansas
  • California
  • Colorado
  • Delaware
  • Florida
  • Georgia
  • Illinois
  • Indiana
  • Kentucky
  • Louisiana
  • Maryland
  • Mississippi
  • Missouri
  • North Carolina
  • Pennsylvania
  • South Carolina
  • Tennessee
  • Texas
  • Virginia

If you don't reside in any of these states, Acopia Home Loans' mortgage products and services will not be available to you, and you will need to look into other lender options.

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The Bottom Line

Acopia Home Loans offers mortgage options for nearly any kind of home buyer — high income, medium income, low income, and even veteran home buyers will be able to find a loan option that is tailored to their circumstances.

What really sets Acopia Home Loans apart is its dedication to exceptional customer service. Between its helpful loan officers and mobile app, you can expect to have a smooth home loan process with Acopia Home Loans if you live in one of the 20 states that it is licensed in.

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If you have financed a home purchase with Acopia Home Loans, please tell us about your experience by leaving a review.

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Star Rating

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4.8

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361 Reviews

Review Breakdown

5 grade

90%

4 grade

4%

3 grade

1%

2 grade

0%

1 grade

4%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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James Ford Athens, AL

Best: Timely and efficient Loan processing. We were clear to close over a week from our closing date and in only 18 days from application submission. What we didn’t like: 1. Acopia was a preferred lender with our builder, so we went with them. When we had issues with the builder not completing items, we asked to hold funds back in escrow to cover the cost of the repairs as an incentive to the builder to get the items fixed. We were told that practice was no longer an option. This was news to us and to a relative who is a home builder who said it happened all the time. Well, we are now 13 days after closing and still do not have a stove in our house. 2. We went to the closing table at 1:00 PM after completing the signing (in about 45 minutes) we sat there for two hours waiting on the lender to find the loan, so the closing attorney could cut the checks. We eventually left and our agent stayed to get the checks. Overall I think Acopia was good, but we still are not able to cook in our house because we have no leverage over the builder. Very frustrating.

4 years ago

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Reply from Acopia Home Loans

Thank you for making us aware of your experience. It’s always our intent to provide the highest quality of service. We are very sorry to learn about the issues above and understand your frustration. We value you as a customer and have relayed your concerns to the appropriate representatives to help you get resolution.

Mar. 23rd, 2021

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SIMEON FRITH Loganville, GA

The loan process for purchasing a home is very tiring and stressful, and they were very encouraging and professional during the whole process.

6 years ago

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Reply from Acopia Home Loans

Thank you Simeon, it was our pleasure! We appreciate you placing your trust in us to be your lender.

May. 22nd, 2019

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Review Source

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Sirrah Harris San Diego, CA

Their service is OK, but I feel like they ask too many questions.

3 years ago

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Reply from Acopia Home Loans

Thank you for your review, Sirrah. The mortgage process CAN be a lot, but we try to make it as smooth as possible for our clients. We appreciate your business!

May. 9th, 2022