Name: MobileHelp
Rating: 4.6

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Verified Customer

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Anonymous Delray Beach, FL

Everybody has been nice and cooperative. I wish I had the necklace because the bracelet slides on my arm and I always have to check if it is coming apart.

4 years ago

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Verified Customer

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Bernard Bethlehem, PA

Customer service was able to remotely reset my device when I had a problem on Monday. The pendant failed to properly detect my fall but I am happy with customer service overall. I would prefer a microphone in the pendant to talk to the operator.

4 years ago

Reply from MobileHelp

Thank you for your feedback. We appreciate your business and are happy to have you as part of the MobileHelp family.

Jun. 20th, 2020

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Verified Customer

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Anonymous Minneapolis, MN

We tested it once and it did what it was supposed to do. They’ve been friendly and helpful. An improvement they could make is to make a wearable device with a button and a speaker on it, just one unit.

4 years ago

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Verified Customer

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Felix Rockport, TX

My experience with customer service has been satisfactory. They’re always there. I had to go to the hospital two weeks ago from a fall and I had initiated the call from the device.

4 years ago

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Verified Customer

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Annette Macedonia, OH

They’re very responsive when they get alerts. The family is always notified immediately. It doesn’t always go off when she falls, she sometimes has to hit the button so I am a bit concerned.

4 years ago

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Verified Customer

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Anonymous Benton, AR

Definitely recommend, without hesitation. I feel safe knowing I help whenever I need it. I think the price could be more easily accessible for everybody.

4 years ago

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Verified Customer

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Marcia West Olive, MI

Right away you get a response from medical services even if it is an accident and you don’t need any help. It gives us constant security. They are very helpful.

4 years ago

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Verified Customer

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Cathy Maricopa, AZ

They were very easy to work with on the phone and the website has good information. I think it is good for my mother. They seem to be pretty trustworthy.

4 years ago

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D Vero Beach, FL

I tripped in my kitchen and it alerted whomever to the fact I had fallen and that was nice to know somebody was watching out for me but other than that I really have no opinions on it. It is there when I need it.

4 years ago

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Verified Customer

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Anonymous Fort Belvoir, VA

Everything works as advertised. I accidentally set it off and the EMS showed up. The lady that helped me when I purchased it was excellent. It is peace of mind.

4 years ago

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Verified Customer

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Tina Newcastle, OK

So far I like everything and don’t have anything I dislike. I’ve tested it twice and they’re quick to respond and they also answer every question I have.

4 years ago

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Verified Customer

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Anonymous Huntington Beach, CA

I am not happy with it because it goes off for no reason, like when I am in the shower or sleeping, and that is difficult for me. I don’t know what to do to prevent it. I liked because it works fine other than the when it goes off for no reason.

4 years ago

Reply from MobileHelp

We would love to speak to you about ways to reduce your false alarms with your fall detection pendant. Please give Technical Support at call at 877-827-6207, Option 1 at your earliest convenience.

Jun. 20th, 2020

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Verified Customer

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Elaine San Antonio, TX

I’m glad I have it, makes me feel very secure. I’ve come in contact with them three times and the service has been outstanding. They are very courteous and helpful.

4 years ago

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Verified Customer

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Antonio Peoria, IL

Sometimes when I do a test, like one two days ago, it does take a while for them to answer but I like the convenience of the buttons and it is a pretty good system.

4 years ago

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Verified Customer

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Sharon Titusville, FL

We like it because of the little bit of extra security when my mom wears it around her neck. They are very helpful and never make you feel like you are bothering them when you need support.

4 years ago

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Verified Customer

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Anonymous York, ME

Orientation should be more thorough. I think the explanation of the service was not done quite as clearly ass it could have been and I had to learn how to use it by asking a friend but when I do use it, they are here quickly. The one response I had was excellent. It went off and the EMTs came.

4 years ago

Reply from MobileHelp

We appreciate your feedback and we are happy to hear that when you have needed help, we have been there.

Jun. 20th, 2020

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Verified Customer

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R Daytona Beach, FL

There is nothing to dislike. I have set it off a few times accidentally and I am very pleased with it. If I had to say something I do think it is a little expensive.

4 years ago

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Verified Customer

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Anonymous Brentwood, MD

The customer service rep that signed me was very good. The only thing is the lock box code is not the code I submitted but other than customer service has been fine.

4 years ago

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Verified Customer

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Anonymous Lansdale, PA

The device is very handy, the base unit is small enough to carry around with me and I expect to get instant results when I need them. When I test it, everything goes fine.

4 years ago

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Verified Customer

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Patricia Washington, DC

Every interaction I’ve had with the company has been favorable but the service is a little expensive and the device is a little too sensitive so I try to be careful but

4 years ago

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Verified Customer

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Ray Glenolden, PA

You guys are really good. The people are pretty nice about it and very understanding. I’ve called several times. I believe in the company that is why I got the equipment.

4 years ago

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Verified Customer

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Herbert Spring, TX

Everything is perfect. I have had no problems with the company. The only problem I’ve had is it going off at night in my sleep when I roll and toss.

4 years ago

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Verified Customer

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Terri Melbourne, FL

The person who set me up was great. He was truthful and honest. The device is just wonderful. I like that I can go anywhere and they know if I fall no matter where I am at.

4 years ago

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Verified Customer

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Anonymous Twin Falls, ID

I think it is a good device for anybody living alone so they have someone to contact. I have it around my neck and not my wrist. I’ve had it for several years now and the customer service is usually pretty good.

4 years ago

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Verified Customer

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Barbara Darien, CT

I have it with me always. I wear it on my wrist all the time. I have it with me in the shower and when I go up and down the stairs to do laundry. I like it. My grown children are delighted that I have a safety device.

4 years ago

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Verified Customer

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Matthew Peralta, NM

Very friendly and helpful when on the phone even about a false alarm. I like the light weight and that I can make a piece of jewelry go with it. I dislike the false alarms that keep going off but they are very good and confirmed who I was and asked if I was alright.

4 years ago

Reply from MobileHelp

We appreciate your feedback. Please give us a call at 877-827-6207, so we can go over ways to reduce any false alarms you have with the fall detection pendant. We look forward to speaking to you!

Jun. 20th, 2020

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Verified Customer

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Sandy Ridgewood, NJ

The voice of the people that work there is quick to respond when it detects a fall. My only complain is that it is set off too easily and that there is a unit for upstairs which isn’t working so the unit down in the kitchen is where I need to respond.

4 years ago

Reply from MobileHelp

We would love to talk to you, so that we can remedy the unit not working and go over ways to limit false alarms with your fall detection pendant. Please give us a call at 877-827-6207.

Jun. 20th, 2020

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Verified Customer

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Anonymous San Carlos, CA

The comfort of knowing they are there is what I like. I live alone and I like knowing is available. I wear the wrist unit all the time and I dislike the bulkiness. I would wear the necklace but it has a big brown cord. If they came out with a flesh colored cord so it wasn’t so obvious, I would wear that.

4 years ago

Reply from MobileHelp

Thank you for your feedback. You can change the cord around your neck pendant to any necklace chain or cord you would like. If you have any questions regarding this, please give us a call at 877-827-6207.

Jun. 20th, 2020

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Verified Customer

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Charzetta Milwaukee, WI

I like that it works. If I need help and I'm alone, I can press the button and someone gonna be here. When I've called, I was talking to a very courteous and nice rep. It was all around good people.

4 years ago

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Verified Customer

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Michael Noblesville, IN

I don't like that when my husband called that the call button doesn't go off like we were told it would. I want to know why the fall activation feature doesn't go off when my husband falls.

4 years ago

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Verified Customer

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Katrinka Archer, FL

I've tested it several times and after I tested it then they say they'll call me right back but twice they haven't called me back. The few times I've used it it's been fine and I'm astisfied.

4 years ago

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Verified Customer

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Carolyn Powell Garvin, OK

I have tested it and it takes some awhile to answer. I have no problem understanding them or them understanding me. They've been very nice when we talked to them. They don't get upset with me when I call to ask questions.

4 years ago

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Verified Customer

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William Gladwin, MI

I've always had good luck talking to somebody and they help me. The size is okay. This has been tested a few times and they come right back and help her along with it.

4 years ago

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Verified Customer

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Mary Bethesda, MD

They were extremely helpful setting it up and answering any questions that I had. I like that I have two choices, I can wear a bracelent or a necklace.

4 years ago

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Verified Customer

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Phyllis Brooklyn, CT

I've always had my questions answered. It makes me feel safe. They're very helpful, very courteous, they answer the phone right away. It's just a very well run company.

4 years ago

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Verified Customer

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Naomi

I feel more secure because I live by myself and I haven’t had any problems with them. They were when I tested it. I haven’t used it for any illness yet luckily.

4 years ago Edited September 14, 2021

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Verified Customer

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Stephen Brooklyn, NY

I inadvertently set it off because I was wearing it while sleeping. I must have rolled over on it and I got a call from MobileHelp asking if I was alright, very promptly.

4 years ago

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Verified Customer

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Eva Warren, OH

The gentelman that I spoke to who helped me set it up was very knowledgeable about the system and it didn't take long to get the equipment and set it up once it arrived.

4 years ago

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Verified Customer

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Bruce Starkville, MS

They've been very responsive, very professional in their responses and just a great job. It's a little bit too sensitive, in other words if you drop it on the floor or something, it'll send a signal out.

4 years ago

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Verified Customer

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Anonymous Southborough, MA

The agent worked with me for two hours to get my them set up and then called back later to make sure we got everything completely finished. She was super helpful.

4 years ago

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Verified Customer

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Steve Zionsville, IN

They've helped me a lot, getting everything going on this system. The pendant is a little bit too sensitive. Great company, great follow through, I'm totally pleased.

4 years ago

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Verified Customer

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Bruce Seabrook, TX

This service is great and I can honestly say it saved my life. I had a heart attack and pushed the button. Everyone was out here. They respond right away.

4 years ago

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Verified Customer

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Katherine Wellington, KS

I like the convenience and I don't think there are any dislikes other than the cost of living. They were very impressionable and answered all my questions.

4 years ago

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Verified Customer

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Bonnie Murphy

So far so good...my Mom hasn't had any falls or needs to use the unit yet. However, just knowing it is there is worth every penny spent!! Thank you MobileHelp and crew!!!

4 years ago

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Verified Customer

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Eileen Howard

I have only had to use them once, and that went very well. The exeception being the one that answered the alert did not tell the responders where the house key was hidden.

4 years ago

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Verified Customer

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Karen Goddy

They were very responsive when my father accidentally set off the alarm. Thankfully there has been only one accidental call and no other need to have mobile help respond

4 years ago

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Verified Customer

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Sandra Mitchell

Excellent customer service and product especially the mobile device. Will need when I get my RV in order to give my family peace of mind since I will be alone.

4 years ago

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Verified Customer

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Carol L. Perkins

I have MobileHelp for only a few days and I am pleased with the service, help, availability to answer questions and so far I have the confidence that I will be well served if the need arises.

4 years ago

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Verified Customer

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Janice Mancuso

When I was taking a shower with the pendant on the water triggered it and the next thing I know my son was calling me because he was alerted and the emergency people showed up. Very embarrassing.

4 years ago

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Verified Customer

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Robert M. Nuckols

I have a problem with the call falling button (2 @ $10 mo. for $20 month). After (4) false alarms with the call button, I have quit wearing it and will be looking for an adjustment if we can get them to work as they should.

4 years ago

MobileHelp Reviews