Name: MobileHelp
Rating: 4.6

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Verified Customer

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Barbara Baldwin City, KS

Everything but the fall button is good. The fall thing is kind of iffy. I appreciate the call back and that they walked me through all of the testing procedures.

3 years ago

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Verified Customer

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Anonymous Kokomo, IN

I wear it all the time. They were very good about understanding me when I accidentally set it off. It is expensive but my family thinks I need it so I will stay with it.

3 years ago

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Verified Customer

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Martha Nashville, IN

Overall I like it but I dislike the fall button because it set itself off when I’ve not fallen so I don’t wear it all the time. The rest is good. They seem to follow up on their product.

3 years ago

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Verified Customer

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Christine Sacramento, CA

It's great. Everything works fine. Customer service is very great. I don’t like that there is another thing you have to carry outside. I am still happy with it.

3 years ago

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Verified Customer

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Teresa Henderson, NV

I’m very pleased with the device and the service. Customer service was very good to me when I was setting it up. Everybody I’ve dealt with has been polite and helpful.

3 years ago

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Verified Customer

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Muri Raleigh, NC

I got the service for my parents. I feel much better with them having it. I definitely recommend it. I’m happy with it at this point. They got it up and running quickly.

3 years ago

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Verified Customer

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Anonymous Fargo, ND

Whenever I call and need anything, they were right there for me. I thought I was going to like the fall feature but I am too active for it so I sent it back.

3 years ago

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Verified Customer

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Ludene Mesa, AZ

There isn’t much we don’t like about it. It is very convenient. They were very helpful and explained things very well. It was easy to set up and test.

3 years ago

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Verified Customer

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Judy Lake Charles, LA

The only thing I don’t like about the equipment is the little mechanism you take with you had to stay charged but that’s not very big. I like the rest.

3 years ago

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Verified Customer

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Teasia Los Angeles, CA

They respond very quickly and are courteous during their interactions. We pressed the button by mistake and they responded quickly to make sure I was okay.

3 years ago

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Verified Customer

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Loretta Detroit, MI

They didn't give me instructions with the kit they sent, which is something I really disliked. My device went off once and they immediately contacted me, which I really appreciated.

3 years ago

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Verified Customer

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Roberta Sebring, FL

I'm a new customer and I've been so satisfied thus far. Everyone has been very courteous to talk to. When I tested the device, they answered quite promptly.

3 years ago

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Verified Customer

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Long Milpitas, CA

Their response time is really quick. Sometimes my device doesn't connect with the internet if it's not hooked up. When my device wasn't working, they sent me a new one that now seems to work.

3 years ago

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Verified Customer

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David Manchester, IA

We really love our medical alert device. My husband needed assistance and pushed the button. In a matter of maybe five minutes, we had someone taking him to the hospital.

3 years ago

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Verified Customer

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Mary Willow Springs, IL

I'm not very happy with customer service so far. They really gave me the runaround when they didn't explain that the device needed to be charged for fall detection. My mother in 95 years old and can't remember to charge it, so I really wish they had explained that to me before I bought it for her.

3 years ago

Reply from MobileHelp

Hi Mary, We received your review and we would like to apologize for any inconvenience that you have experienced. We do offer a non-rechargeable version of our fall detection pendant. We would like to contact you to further assist with resolving this issue. What would be the best number for us to reach you on? At MobileHelp we pride ourselves in providing a great experience to our customers. Please feel free to call us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Feb. 5th, 2021

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Verified Customer

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Antje Idyllwild, CA

They were very thorough answering all my questions and helped me with all my concerns. We tested it with no problems when we got the medical alert device.

3 years ago

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Verified Customer

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Dorothy New Castle, DE

I like the convenience of their system. I wish the speaker was on me rather than me having to talk to someone through the main panel. I tested it and it worked fine.

3 years ago

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Verified Customer

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Mrs. Stanley Smith Seminole, FL

Service is 3. I called to tell my door lock did not fit on my hook door nob and i moved it to a wreath hook on top of the door. The service updated my records right away.

3 years ago

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Verified Customer

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Amy Lipschultz Evanston, IL

It wasn't explained to us that I wouldn't be able to speak through my necklace apparatus It doesn't make a lot of sense for me to go to the main apparatus if I've fallen and I can't always have my phone on me.

3 years ago

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Verified Customer

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Cheryl Wallen the daughter of Barbara Lewis who wears the alert. Middletown, IN

When my mother's alarm went off and she couldn't get to the base in time they called me. It was accidentally set off. It made me feel good that if she needed them they would be there. That's comforting for her and me.

3 years ago

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Verified Customer

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Merry R. Sigrist Madison, WI

I would like that the person who answers the button would stay on the phone and tell you that they got a hold of somebody and who is coming. I shouldn't have to call them back.

3 years ago

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Verified Customer

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Jenn Kliewer Carlsbad, CA

Wonderful customer help and they always answered my questions and inquiries in a very timely manner. I can't thank them enough for their time and patience.

3 years ago

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Verified Customer

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Bonnie Haman Billings, MT

The fall detection device is too sensitive I end up going to his home several times a month as the alarm goes off usually at 2 in the morning when he goes to the bathroom He's deaf and when he sees the lights flashi g he hollered I'm ok But they still call me and I have to go over there to make sure he's ok

3 years ago

Reply from MobileHelp

Hi Bonnie, We received your review and would like to contact you to resolve any issues. Our Technical Support team would be happy to check the equipment with you and send out any replacements needed. What is the best number for us to reach you? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Jan. 20th, 2021

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Verified Customer

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Rita Bendorf Puryear, TN

Carrying two items for the mobile unit is not practical. You can't wear both items around neck, broke my cross necklace, I have concerns about putting in purse, accidently button pushed. I also dislike having to make room for 2 charging stations. The most concerning is with my big house, I may fall and if the necklace doesn't have a speaker that I can talk in, I may be to far away for any one to hear me or them me. Don't like that set up.

3 years ago

Reply from MobileHelp

Hi Rita, We received your review and would like to contact you to resolve any issues or concerns that you have. Our Technical Support team would be happy to advise of any best practices for comfortably traveling with your equipment or help find a better system alternative for your needs. What is the best number for us to reach you? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Jan. 20th, 2021

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Verified Customer

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Suzy

So far, every time it's been activated, it's been accidentally. However, immediately someone is asking, have you fallen, etc. It's great peace of mind.

3 years ago

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Verified Customer

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William Thomas

Very simple, easy to set up and use. My mother understands how to use. It gives me peace of mind to know someone will help her when I cannot be right there.

3 years ago

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Verified Customer

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Jeanette Seyk

A week ago I could not get through to anyone when I called. After each time I pressed the section I would get failed call. I even pressed the emergency button and three times it would say connecting then would say test completed. I called a spoke with someone and she sounded like she did not believe me.

3 years ago

Reply from MobileHelp

Hi Jeanette, We received your review and we apologize for any inconvenience that you have experienced. We would like to contact you to further assist you with this. What would be the best number for us to reach you on? At MobileHelp we pride ourselves in providing a great experience to our customers. You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Dec. 27th, 2020

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Verified Customer

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Lori John

Customer service is one of the best. The salesman I worked with was helpful and very knowledgeable about the product and designed the plan to fit our needs.

3 years ago

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Verified Customer

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Karen E.

The customer service has been great. The device (testing, the difference between the pendant and the "on the go" device) has been a tiny bit confusing for my mom, but she's getting it.

3 years ago

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Verified Customer

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Sally

I haven't had to use the fall button. I have tested the unit and it is easy. I have the fall button in my master bath. It give me and my children a safe feeling.

3 years ago

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Verified Customer

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Linda Johnson

I have had several falls the last one prompted me to call Mobile Help. Being alone the security of having on its way, with just a push of the button. I wish I had done this sooner.

3 years ago

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Verified Customer

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Kelley Borreggine

I don't like the GPS component. For people that have memory issues it is often difficult to remember to take and the door tag does not help. So if you go out and you don't have the GPS and something happens...you have no way to communicate.

3 years ago

Reply from MobileHelp

Hi Kelley, We received your review and would like to contact you to resolve any issues. Our Technical Support team would be happy to review the equipment with you and review alternatives that may better suite your needs. What is the best number for us to reach you? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Dec. 13th, 2020

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Verified Customer

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Anonymous

Compared to other ads, I think Mobilehelp is more money but I like this type of service. It is worth it. I am satisfied with it though I don’t like the black color of the chain around my neck. Still they respond quickly.

3 years ago

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Verified Customer

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Ruth

There's a button on the device that helps you take it with you, but the button to press when you leave your home is very small and difficult to turn on and off.

3 years ago

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Verified Customer

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Renae

MobileHelp is very responsive. It's based off of a cell signal and doesn't have to be plugged in. The device works perfectly and the response time is quick.

3 years ago

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Verified Customer

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Melvin

Every time we've tested the device someone's been there to help. They were very timely and quick during an accidental trigger and it's good to know it went through fast.

3 years ago

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Verified Customer

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Rosalee

The device has been well worth my money. It saved me when I fell down and broke my hip. They answered quickly when I used the device and helped me a lot when that happened.

4 years ago

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Verified Customer

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Jesse Chandler

I am an active person and frequently set off the fall detecter. They did not tell me about the gray pendant that you have to press. It does not have the fall detecter in it. After complaining several times they finally told me about the gray pendant. It solved all my problems

4 years ago

Reply from MobileHelp

Hi Jesse, We received your review and we see that you were able to speak with our Technical Support team for assistance with resolving this issue. Please let us know if you have any additional questions. Our Technical Support team can be reach by dialing 877-827-6207 Option 1.

Nov. 19th, 2020

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Verified Customer

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Ken Gates

System works great. There were multiple occasions where the fall detection was needed and it worked every time. Definitely builds confident in the service.

4 years ago

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Verified Customer

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Kelly

Marina is the customer agent I spoke with. Very informative & helpful. System works well. I dropped pendant, received call right away. Reported as false alarm.

4 years ago

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Verified Customer

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Donna

I would tell everybody about it, if they need it, it is very important to have. They told me everything about it down to the equipment. Everything was explained.

4 years ago

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Verified Customer

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Carol

My doctor was happy to see it on my wrist this morning. I don’t like the medallion that you wear around your neck because it can’t be worn with a pacemaker. The response was really quick when we used the device though.

4 years ago

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Verified Customer

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Anonymous

I fell down and it went off and they came right away. It was good that it was very fast response. It does go off too quickly sometimes as it is very sensitive but I am still pretty satisfied.

4 years ago

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Verified Customer

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Jean

So far I’ve had no problems with it. There were no problems ordering it. I paid extra to have it delivered overnight, though I still had to wait 3 days because they only deliver on weekdays.

4 years ago

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Verified Customer

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Alice

A little big and awkward and not very attractive on my small wrist but they are responsive o my calls and I can wear it in the shower in case something happends.

4 years ago

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Verified Customer

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Bernice

Needs to be more compatible for people who cannot hear. She cannot hear when they ask if she is okay as she is hard of hearing. It can go off easily. They do make me aware every time my mother has a fall.

4 years ago

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Verified Customer

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Debra

It makes me feel safe. The couple of times I’ve used it, it has worked perfectly. The person came on the phone and I told them I was just checking in.

4 years ago

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Verified Customer

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Anonymous

The people have been good but the device makes me nervous. I keep worrying that it is going to go off even though I have been told what to do if it does. I don’t like wearing it but I am still wearing it. The people are very helpful and polite and easy to talk to every time I call.

4 years ago

Reply from MobileHelp

Hello, We received your review and would like to thank you for your kind words. We would also love to speak with you to ensure you are receiving the peace of mind you are looking for with our systems. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Nov. 19th, 2020

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Verified Customer

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John

We’ve tested it a couple of times. We like that it is simple and easy to use and it is relatively inexpensive. There have been a couple of problems with the order and we called but they never did anything about it.

4 years ago

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Verified Customer

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Carol

It just isn’t the product for me. I called because I wanted to send it back and the salesman spent time to convince me I did not want to send it back and extended my thirty day trial. I don’t like the bright lights on the equipment. It is very distracting. If they didn’t have them flashing 24 hours a day I might love it but as it is I don’t use it.

4 years ago

Reply from MobileHelp

Hi Carol, We received your review and would like to contact you to address any unresolved issues and ensure you have the best system for your needs. What would be the best number for us to reach you on? We apologize for any inconvenience that you have experienced. At MobileHelp we pride ourselves in providing a great experience to our customers. You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Nov. 19th, 2020

MobileHelp Reviews