Name: MobileHelp
Rating: 4.6

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Verified Customer

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Betty

Customer support helped me choose the right plan. My husband has Parkinson’s and it is easy for him to use. There is a real person that answers and makes sure it all was good.

4 years ago

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Verified Customer

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Anonymous

I’m very pleased with them. It’s proven its value. It’s gone off twice when my wife fell and they were very responsive when it went off. They were very helpful and thorough.

4 years ago

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Verified Customer

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Carol

When we tested the device, everything went fine. It went right through to them and we told them it was a test and they were able to stop anybody from being notified. Everything has been fine.

4 years ago

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Verified Customer

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Marcile

The person gave me all the information that I needed and what I should and shouldn't do and everything like that. They explained everything to me and told me to make sure I always have it on. It makes me feel safe.

4 years ago

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Verified Customer

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Anonymous

It's a good company. Good people that take care of me and when I returned it because I can’t afford it right now, I sent back the equipment. If I could afford it, it would be worth it.

4 years ago

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Verified Customer

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Jane

I like the fall detection feature, although it is a bit sensitive sometimes. I fell down a couple steps a while back and the fall detection went off. There are quick response times.

4 years ago

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Verified Customer

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Joan

They’re right on top of things if I ever push the button on my medallion, I get an operator calling me almost immediately. There is nothing I dislike about it. It’s a nice looking unit.

4 years ago

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Verified Customer

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Christina

It gives me comfort. The booklet is very thorough. I am pleased with the contact I’ve had with them when the alarm is set off, which seems to accidentally happen one a week.

4 years ago

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Verified Customer

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Judy

MobileHelp’s customer service were courteous and efficient and did a good job. Their device works well and is convenient. I like it a lot. I used it to go to the hospital a few days ago.

4 years ago

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Verified Customer

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Beverly

I go for walks and I can take it with me and feel safe. Customer service is great and it works great. I tested it and someone came on and was very nice. I know that they’re there if I need them.

4 years ago

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Verified Customer

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Janet

The product is excellent. I dropped it once in the washer and I didn’t have to worry because it is waterproof. I wish it were heavy. When I have dropped it a couple of times, they call me right away.

4 years ago

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Verified Customer

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Ceci

I am very happy with mobile help. There are pretty quick response and they answer all my questions clearly and they are very polite and helpful. I think I chose the best company for me.

4 years ago

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Verified Customer

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Carole

Gives me a sense of peace knowing I have someone that I will be able to call through the button to have help if I have an accident. It is working fine. Support called me and spent time with me to answer the questions I have.

4 years ago

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Verified Customer

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Current customer Burlington, NC

Customer service has been great from the first phone call. After installation, my mom accidentally set off the alarm. Until we knew it was a false alarm, everything flowed as it should. Very pleased!

4 years ago

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Verified Customer

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Lynn Petr Knoxville, TN

They know their business, understand what your situation is, make suggestions to help in the decision making (and it wasn’t the most expensive option). Fast, easy and it works.

4 years ago

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Verified Customer

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Leah Belfort Bayside, NY

I just received my device and inadvertently pressed the button on my wrist band. I immediate got a call and when I apologized for my error, they were extremely polite and put me at ease. e at ease

4 years ago

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Verified Customer

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Patrick Sakurai Henderson, NV

After Sale support is poor. Upon receipt of product, no instuctions on how to use was to be found. Specifically with the Base Station. I still do not know how to use or set it up? I can use the portable pocket device and it is a little better than the competion unit.Same device apparently but does connect eventually although I still get the connect fail message. Competion did not connect at all. unless I was in a better Cell area. Cell service where I am is low, only 1-2 bars. NOT Good, but at least it does work Ran 2 tests so far. Thank You

4 years ago

Reply from MobileHelp

Hi Patrick. We have attempted to call you and left a few voicemails, but were never able to reach you? Do you have a better contact number we can call? Or please give us a call at 877-827-6207, Option 1.

Aug. 11th, 2020

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Verified Customer

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Robert D. Lee Sierra Vista, AZ

They gave me a great deal of confidence in myself after my fall and later going to the hospital. I worried in the hospital about going home since I live alone and they helped me to overcome that worry.

4 years ago

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Verified Customer

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Lena Parle for Joseph Slechta Big Bear City, CA

Was unable to contact anyone for update on my stepdads condition. I called number in text for info, they said they couldn’t give me any info and to call dispatch. Called them and they said same thing, call alarm company. I told them I had and they told me to call them. They gave me number for ambulance company and THAT number was disconnected. This service is supposed to provide peace of mind. It didn’t.

4 years ago

Reply from MobileHelp

Hi Lena. We are sorry to hear about your experience, we have created a ticket for Technical Support to reach out to you to discuss this further. You can also reach us by dialing 877-827-6207. Thank you for your business and giving us the opportunity to keep your loved ones safe.

Aug. 10th, 2020

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Verified Customer

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Marcia G. Lynnwood, WA

Answered every question precisely, gave some information of value I didn't know about, and most importantly everything they said was true. All interactions with people and equipment were easy, straight forward, and reliable.

4 years ago

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Verified Customer

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Mitzie Greer, SC

Excellent experience from the first call to inquire about the system through the set-up, which was easy to do, to the response when my mother hit the button unknowingly and did not hear her telephone so EMS checked on her!

4 years ago

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Verified Customer

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Rodney Fremont, OH

It is light weight and easy to wear and handle. When I first got it, I tested it and it tested fine. It is a comfort to know that it is available to avoid big trouble. I think they are pretty trustworthy.

4 years ago

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Verified Customer

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Anonymous Milwaukee, WI

I wish that it was a little smaller and lighter around my neck. The watch is a bit sensitive, it has gone a couple of times by the operator is very nice and polite and I know it works if I were to have an emergency.

4 years ago

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Verified Customer

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Anonymous North Fort Myers, FL

It has been very good. I don’t like the watch because it has gone off several times by mistake because it is sensitive and the EMS come but it the EMS come so that is very good.

4 years ago

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Verified Customer

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Jan Hallsville, MO

We’ve tested both the watch and the pendant two different time and the phone rang back right away with somebody asking how they could help. They did good. I wish it were nationwide.

4 years ago

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Verified Customer

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Judith Salley, SC

Anytime the alarm goes off, somebody is here. It has worked well the several times I have tested it. I wish I has one device I would wear around my wrist to talk to the EMS or the people who provide the service because one time I set it off in the yard the fire department showed up and I didn’t really need them.

4 years ago

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Verified Customer

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Silvana Staten Island, NY

Prompt and attentive, Mobile help gives me peace of mind for my father. My father speaks his native language of Italian and I did ask for a translator and one time the operator did not speak Italian, that is my only complaint.

4 years ago

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Verified Customer

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Alexis Lake Saint Louis, MO

The sales rep was amazing, she did an excellent job. She went above and beyond to make sure we had exactly what we needed and I appreciate that. I’ve tested the device and it works fine.

4 years ago

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Verified Customer

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Delisa Centerton, AR

It's very responsive. When my father was not feeling well, he had congestive heart failure, he called mobile help and the paramedics came to pick him up with the key in the key box. It worked smoothly and seamlessly. He is pleased with the product right now.

4 years ago

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Verified Customer

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Anonymous New York, NY

I have no problems with the medical device at all, it looks perfectly fine. Customer service has been very courteous when I call them. They helped me reset my phone when there was a glitch.

4 years ago

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Verified Customer

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Debra Texas City, TX

The person in customer service was very good at asking questions. They have been very helpful. I was thinking of discontinuing the service and they were very good at doing some changes.

4 years ago

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Verified Customer

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Anonymous Saint Petersburg, FL

So far I’ve been satisfied with mobile help. The thing I like best is the watch. I think it is the easiest to wear. I can’t wear the necklace around my neck because I have a heart monitor and I find it annoying and I don’t always have a pocket to put it in so that can be a nuisance. I am happy they seem to call back quickly.

4 years ago

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Verified Customer

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Dawn Bangor, ME

Everyone was really helpful with any questions or accidental calls we’ve had. I like the fact that is mobile and can go anywhere with you no matter where. We’ve tested it every month. It is nice to have peace of mind.

4 years ago

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Verified Customer

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Michael Hayti, MO

I fell the other day, pushed the button, and within three minutes there was someone here to help me. It was so fast, I don’t know how they got here but they did. It was so quick and easy to use.

4 years ago

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Verified Customer

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Lizzie Lorain, OH

I’m satisfied. They explained everything so I could understand. I’ve bumped my wristband a couple of times and they’ve called me right away and I let them know I was okay.

4 years ago

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Verified Customer

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Anonymous Dublin, OH

Response was immediate and on target and helpful. It is very sensitive but I have been able to turn it off. The people I’ve talked to at mobilehelp have given helpful hints are various things and I appreciate that.

4 years ago

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Verified Customer

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Anonymous Lees Summit, MO

We tested it to make sure it works. They helped me activate it. We liked that it was a covered service and the equipment we got at a better price rate than the other company we looked at.

4 years ago

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Verified Customer

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Anonymous Herndon, KS

Our Mom has fallen 3 times recently. We believe the fall detection portion of the button did not function for any of the falls. Although our Mother was able to press the button. The operators were professional and acted quickly. She was able to receive assistance timely and did not have to lay on the floor for an extended time frame.

4 years ago Edited January 10, 2024

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Verified Customer

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Anonymous Winterville, GA

They notify about taking my medications, which is something I like. I got it because I had a fall before. I don’t remember anything about it but that is the reason I went ahead and got a mobile device.

4 years ago

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Verified Customer

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Judy Fort Lauderdale, FL

Several times I have pushed the button doing something and they’ve contacted me right away. It has been fine the couple of times I’ve tested it. I am very satisfied, it is excellent.

4 years ago

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Verified Customer

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J Council Bluffs, IA

I like that it has a fall feature and a wrist button. I used once when I tripped in the yard and I didn’t reset it and by the time I got in the house, the ambulance was already here.

4 years ago

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Verified Customer

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Catherine Pittsburgh, PA

Customer service has been very good. I needed to change my pendant to a wristband and they did it immediately for me and sent it right out. I was very appreciative of that. The device works fine for me.

4 years ago

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Verified Customer

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R Selinsgrove, PA

The wrist band is a bit bulkier than I thought it was but I don’t have any complaints. I used it to call an ambulance to go to the hospital last week at three o’clock in the morning.

4 years ago

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Verified Customer

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Anonymous Asheville, NC

I like everything about it except that it sometimes signals when I don’t signal, It has had happened a couple of times but that has been over a year so I overall very pleased with the service. I feel much safer with it.

4 years ago

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Verified Customer

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Lynn Chesterton, IN

They’ve been very helpful for my mom. They replaced the string that holds her pendant for free and every time she has set it off accidentally, they were very friendly and helpful.

4 years ago

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Verified Customer

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Betty Brighton, MI

I’ve had mobile help about a month and I haven’t had any difficulty with it yet. I like it fine. It has gone off accidentally a time or two and they always call and handle it.

4 years ago

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Verified Customer

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Frances Rochester, MN

It is very sensitive, they call right away when the button goes off and I appreciate that. I like that it is convenient. I have the necklace and the bracelet and I change them off. I wear them everyday. It is very well made.

4 years ago

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Verified Customer

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Patty Champaign, IL

Fortunately I’ve only had one time when I had the EMT respond during the day. It is very sensitive and I have had some false alarms and the person on the phone is kind and says it is alright and I appreciate that.

4 years ago

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Verified Customer

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Anonymous Checotah, OK

I’ve accidentally hit the button several times and had to call them but they were quick to answer and settle it, they give good service every time I need them, so I am completely satisfied. It is kind of expensive though.

4 years ago

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Verified Customer

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Doug Port Saint Lucie, FL

Every time I called, they answered the phone and answered all my questions. That's an unusual even these days. The device installed easily and did the test the way I expected it so I was pretty happy with the device.

4 years ago

MobileHelp Reviews