Name: MobileHelp
Rating: 4.6

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Verified Customer

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Anonymous Sarasota, FL

My sister is the one that uses it and she has had to press the button on multiple occasions. When she falls she always gets a pretty prompt response. It has worked very well so far, she can use the button in any location. We haven't had any problems with customer service and we're quite satisfied with it all.

6 years ago

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Verified Customer

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R.H. Auburndale, FL

I picked them for my mother because they covered her while she was out of my home. It doesn't matter where she goes to, they're always there for her. She has fallen a couple of times already and used it to call for help. They've always been very attentive when she needs help with anything. I do wish it was a little bit cheaper though.

6 years ago

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Verified Customer

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Anonymous

They're one of the few companies that had the mobile thing that works outside and away from the home station. That's why we got it for my mother. I believe she has used it a couple of times when she falls and once she used it because she thought she was having a stroke. The button was helpful on those occasions. When she fell though, instead of using the lock box that we had gotten they went and rang the doorbell. My mom had to drag herself up to the front door to unlock it'Aside from that, I'd like them to make the button easier for an elderly person to wear it.

6 years ago

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Verified Customer

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Larry Barnett Bakersfield, CA

I read up on it and since it had the GPS thing we went with it. The person that wears it has used it when she slipped on some rocks and went down a little hill. She couldn't get up but she was able to use it to get help. They've always answered when we try to get a hold of them and try to help you out.

6 years ago

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Verified Customer

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Robert Hartwig Richland, WA

From looking at it, the features seemed like the right ones for me. I've had no difficulties with it. We had a little bit of an emergency once and they were right there for us. They're really polite and help us as much as they can.

6 years ago

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Verified Customer

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Phyllis Butts Darby, PA

They're really the only service I tried. I used it once late in the evening when I was having chest pains. They acted pretty quickly and help showed up right away. I also test it once a month and it has always worked. I never have any problems with it.

6 years ago

Reply from MobileHelp

Phyllis, Thank you for sharing your story! We are happy we were there for you and got you the help you needed. Thank you for being a valued customer. Kind Regards, MobileHelp

Mar. 5th, 2018

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Verified Customer

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August Giuliani Littleton, CO

I saw it advertised somewhere so I decided to get it. I usually just put the button in my pocket and carry it around wherever I go. Occasionally, the button gets pushed on its own and they call me right away and ask me if I need help. That has been a bit of a problem since I've already had 2 or 3 instances of that happening without me even noticing. Customer service always responds very quickly to that though. They always call me and ask me if I need help.

6 years ago

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Verified Customer

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Lila Kindt Gillette, WY

It was a lot less expensive than what I had. It's simple to use and I can go any place around. I drive, and I can go into town, and it's fine. I'm out here in the country and I'm elderly, so it would be worth a million dollars to me if I needed to use it. I thought they were grand in customer service. They were all polite and truthful.

6 years ago

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Verified Customer

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Shirley Peterson St Louis, MO

I have a few medical issues and since I'm usually going out by myself I wanted to have something within reach that I could use to get help. The button is very comfortable, I use it all the time. I haven't had any problems with it and I don't anticipate running into any.

6 years ago

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Verified Customer

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Anonymous New Palestine, IN

I saw it in a magazine. I've fallen a couple of times, and decided it was time I had one. They were very courteous when we called about getting one. I haven't had to use it yet, but I wear it everyday, and I've already recommended it to others.

6 years ago

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Verified Customer

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Deborah Hershberger Garrettsville, OH

I hate pushy salesmen and they were not pushy at all. They were very helpful and gave us all the information we needed to make a good decision on the program and plan that was best for us. Customer support is always there and answers my calls quickly. They're always helpful and on top of things.

6 years ago

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Verified Customer

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Loretta Siders Van Wert, OH

I have it on everyday. I have not had to use it, but it's very sensitive, so I don't have to worry that it's not goanna go off when I need it. They are very alert with customer service. It was recommended to me by a friend whose mother has it.

6 years ago

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Verified Customer

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Ann Weinblum Avon Lake, OH

I picked this one because I just was looking for something along these lines. I had quite a few options but it sounded good. I just started using it. So far everything has been very fine. Everything about it just seems perfect so far as I can tell.

6 years ago

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Verified Customer

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Patricia Brown Castro Valley, CA

It's a good thing to have. I've accidentally set it off several times. They have been quick to respond and call us to figure out what's wrong. They're very good at responding and have proven to be alert and ready to call when the alarm goes off. They're very good and competent.

6 years ago

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Verified Customer

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Kenneth Deardeuff Dixon, MO

I checked other companies before making a decision. When I talked to the MobileHelp representative it just sounded like the best choice for what I needed at a reasonable price, so I got it. We haven't had to use it since we've had it for a short amount of time, but so far everything is going well. They've given us good service and everything.

6 years ago

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Verified Customer

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Francine Buhl And Nancy Haines Murrells Inlet, SC

I got it for my mother since the service wouldn't interfere with our home alarm system. We haven't used it yet, but my mother takes it out when she goes out by herself. Everyone in customer service has been terrific. They're very helpful and informative.

6 years ago

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Verified Customer

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Donna Bradley Christa Mcquaig Panama City, FL

I'm a caregiver, and I have Mobile Help with another client, so I got it for my mother here at the house, too. We haven't had to use it here in my house, but I have used it at other places, and so has the other person. Their customer service delivered a quick response.

6 years ago

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Verified Customer

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Teresita Figueroa

I was looking online since, you know, I live by myself. I didn't want my family to worry about me all the time so I wanted to have something I could use to get help. They were the ones that contacted me actually. After explaining to me how everything worked I just decided to get it. I received it all not too long ago. I've pushed the button to test it at 2 o'clock in the morning and it didn't take long for someone to contact me. It's all pretty good.

6 years ago

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Verified Customer

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Paul A Layton Lowell, AR

I researched it a little bit, and MobileHelp is the only one I can find that suited me'it would reach the United States wherever I was. They're always there to answer my questions and for anything I need to have explained to me. It was very easy to sign up and ready to use when I need it. I use it everyday and I don't even know I have it on.

6 years ago

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Verified Customer

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Willie PDurham Memphis, TN

I had seen other services like theirs but since they were the ones that had the fall detection feature I decided to go with it. I haven't really had it for long, but when I pressed it by accident they got in touch with me. The button is just very easy to use and it's reliable.

6 years ago

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Verified Customer

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David Tinajero Long Beach, CA

Everything is working great. I wear the button everyday and take it with me when I drive. I haven't had to use it yet, but a couple of times I've accidentally set off the alarm. When that happens things go alright. They're all just very good, I appreciate the help and the service they give me.

6 years ago

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Verified Customer

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Eugene Jarrel Phoenix, AZ

I investigated a lot of products, and I liked the idea of what Mobile Help had online; how everything works. That and the price; the pricing was very good, and the equipment seems to be very stable. The device itself is very handy, having the base I can take with me outside. It's small enough that it doesn't bother me to take it outside. I tested it twice and each time it worked very quickly. Two days ago I got out of bed and I fell. I was lucky that I was near a chair that I could use to get up, but I felt comfortable that if I couldn't get up, I'd be able to push the button and get help. The people that I called when I bought it were very prompt and very knowledgeable about the product. They helped me out quite a bit.

6 years ago

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Verified Customer

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HDM Berlin, MD

Recently I experienced a false hit on the necklace and within seconds I had a representative on the system. Everything you advertise happen just like it should have. It certainly gave me a sense of security. She was professional, concerned and through with her questions. Best money I have spent in a long time. l

6 years ago

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Verified Customer

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Jim Hoag Pasco, WA

I haven't used it yet, other than for tests. So far they've answered all my questions and have been very helpful. It seems to be top notch and working well, and actually connects to my Wi-Fi. That ease of use was my reason for choosing Mobile Help.

6 years ago

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Verified Customer

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Gail Garrett, eldest child of Clifford Douglas for whom the unit was purchased. Jellico, TN

Even though my father hasn't had to use his MobileHelp, we are very impressed by the professionalism of the employees with whom we have dealt. The system to this point has been everything they said it would be and it has given my father a great sense of relief in knowing help is just the push of a button away.

6 years ago

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Verified Customer

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Miriam Armstrong San Francisco, CA

I wanted it because they had the ability to help you anywhere in the United States. They cover you anywhere as long as you have the box with you. All you have to do is press the button and they will be there. I use it every day and take it with me wherever I go. I've pressed the little button on my pendant to see if it works and I got a call right away. I was very pleased with that. Though the button on the pendant is a little too high up, that makes it go off very easily. It's just too touchy. They should change that.

6 years ago

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Verified Customer

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Christine Warren Crewe, VA

I searched different security systems online and since they were the best reviewed ones I decided to get it for my mother. She wears the bracelet all the time. We've called customer service a couple of times, mostly when we do testing, and things have been great.

6 years ago

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Verified Customer

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Arlene Carter Waynesboro, VA

I got it since they gave me the opportunity to take the unit with me everywhere I went. With the other ones I could only go 500 ft. from my house, but with MobileHelp I can go all over the country. I haven't had to use it, but I think it's going to work okay.

6 years ago

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Verified Customer

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Bob Hodgson Bristol, IN

I needed something to be safe and they offered everything that I wanted, so I went with them. I've never had to use it, but I have triggered it erroneously. I sat down too hard or fast, so they called me. I had to tell them that it had been an error and they just canceled the alarm. It's a very efficient service.

6 years ago

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Verified Customer

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Anonymous Clinton Township, MI

It was recommended by a friend. I have it on all the time but I haven't had to use it. I've called customer service twice now because I'm planning a trip to another state, and I asked them what I needed to take with me. The first person told me just the cradle for my mobile device charger, and somebody else told me I had to take the base, which is correct.

6 years ago

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Verified Customer

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James Dunnam Hawarden, IA

I saw an ad on TV, and I got a flyer through the mail, and I decided that we needed one. We haven't used it, but it's here when we need it. It works; if we fall or are in distress, we can call and get help. It's one of the best on the market.

6 years ago

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Verified Customer

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Alice Chastain Kingston, MO

I saw it advertised. I'd been thinking about it, and I just did it. I'm not getting any younger, I live by myself, I'm outside a lot with livestock and a tractor and steps, so I just felt like I needed to do it. I've not had to use it, but it's gone off on it's own a couple of times. When it has gone off, they're Johnny on the spot, answering.

6 years ago

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Verified Customer

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Edith Exley Bethlehem, PA

I found via an email that it was recommended by many people. I investigated it, and ended up choosing Mobile Help. I know that I have faith in it and hopefully it'll be there when I need it. It's comforting to know that it's there. I'm happy that I have it. I would recommend it to a friend.

6 years ago

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Verified Customer

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Glen Wise Clearfield, PA

I got it mostly because I'm 88. I wear it every day, though I have not had to use it. It's just like an insurance policy. My experience with them has been fine. I one call that seemed to go great but that didn't turn out in a satisfactory way. Though after that things went fine. The price is acceptable.

6 years ago

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Verified Customer

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Loretta Okeefe Apple Valley, CA

We got it because of the mobility it offered and actually, we just set it all up. We have the pendant, bracelet, the base unit, and a fall unit. Customer support helped us from the beginning with the set up and explained all the parts of the system to us.

6 years ago

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Verified Customer

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Janet Crapo White Lake, MI

My friend had it and he liked it, so I got it too. I've tested it like you're supposed to, once a month, and they answer the phone. They always talk to you and help you through things. They've always answered my calls when I tested the device.

6 years ago

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Verified Customer

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James Collins Rockford, IL

I got it since with it I can move around with it and be more mobile. We go out everyday and I always put it on. Both the necklace and the belt clip are very comfortable. We've had pretty good service, we have no complaints about it.

6 years ago

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Verified Customer

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Donna Verbouw Grand Blanc, MI

Since I drive all over Florida on my own I wanted to have some extra security. I like that when I push the button to call them, somebody is there to answer me, even if it does take them a couple of minutes to come on. When I used it while I was up north, it only took them 60 seconds to respond to me.

6 years ago

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Verified Customer

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Doris Barnett Lake Wales, FL

I got this one because it's local. I'd had another one and it didn't work. Most of the time I use Mobile Help when I go outside. It's dependable, and it works. My son in law accidentally dropped it in a little dish that I have, and boy, within a second the phone was ringing, and the system was running.

6 years ago

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Verified Customer

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Babbett Killpatrick Chino Hills, CA

I chose MobileHelp because it's very responsive. During testing, I had someone contact me. They were very courteous, very responsive, and they explained things easily. They were quick to answer my questions and informative. They provided a lot of tools to use, especially in the car, which makes me feel a lot safer. I'm much more comfortable.

6 years ago

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Verified Customer

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Mary Beth Saginaw, MI

I liked them best because they don't have a long term contract. We haven't had to use it, and that's a good thing. They were very good on the phone when we contacted them, explaining things. They were very friendly and the devices are user-friendly. It's very, very accessible.

6 years ago

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Verified Customer

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Jacquie Lanctot Phoenix, AZ

I researched 3 different companies with the help of my sons. We all decided that this one was probably the one that would cover most of the things that we needed, so we went with it. The equipment is very convenient. The device doesn't get in the way or anything and I can carry it with me whenever I travel.

6 years ago

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Verified Customer

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Sylvia Merritt Las Cruces, NM

I found them on the internet and the cost and coverage that they offered was what convinced me of getting it. My one concern is that the wrist button goes off on its own quite often. Still, customer support has been very courteous and helpful about it.

6 years ago

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Verified Customer

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Rose Graham Brooklyn, IA

They don't have trouble connecting; they have WiFi and I like that. I wear the necklace because it's more comfortable. For showering I don't even have to take it off. It's real convenient. They are very wise when I call them.

6 years ago

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Verified Customer

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Martha Walston Denton, TX

I had to call for help once due to breathing problems, and I'm glad to have Mobile Help, knowing that they'll help get the right people to assist me. Other companies didn't respond as quickly as they do. The response that I got was quick, and they stayed and helped me very well.

6 years ago

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Verified Customer

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Irene Whiting Brooklyn, NY

The customer service was high quality. They are very responsive, very polite, and able to give me a lot of assistance. This device is for my mother. She doesn't like the wrist device, so she won't wear it. She wears the device around her neck, and we've had a couple of false alarms.

6 years ago

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Verified Customer

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George Weathersby Byron Center, MI

I heard about them on an advertisement and decided to get it. Customer support has been very helpful. Especially when I completely messed up when getting my unit and setting it up. They stayed with me until I got everything set up. I've been with other companies and so far they have been the best one in terms of service and equipment.

6 years ago

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Verified Customer

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Laban Hochstetler Middlebury, IN

The service was recommended by the person's daughter in law. He hasn't used it, but one night when he was sleeping he rolled over on it and set it off accidentally. They called him and his daughter in law right away. The EMTs were here before she could come, even though she lives half a mile away. They were just very quick.

6 years ago

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Verified Customer

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Edward Goshorn Wheeling, WV

I'm handicapped and I fall a lot, so I needed something like this. I actually tried a different service, but it didn't work out right, so I switched to MobileHelp. I used it last November when I fell. They helped me get to the hospital and I ended up being admitted. I did have to wait for a while for the fireman to come and help me. I've never had any problems with it though.

6 years ago

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Richard Everts Eugene, OR

I'm still not completely settled on the company to be honest. With the first company that we tried he had a limited range of mobility, he couldn't go too far. That was definitely a drawback, so we switched to MobileHelp since they had the unit that you can use no matter where you are. It's almost like a cellphone, but it connects directly to health services. There was a time when the phone part wasn't working so I called them and we got support immediately. They told me what I needed to do and the situation was corrected easily. I do wish they had a similar system to what Verizon used tot have. They had this service that had a smaller device that just hung around your neck. It could go everywhere and act just like a cellphone: you could talk through it and speak with an operator. I'm not sure this one works like that, there's no back and forth I think.

6 years ago

Reply from MobileHelp

Dear Richard,

Thank you for your review. There is 2-way communication with dispatch through your mobile device and your base station. The mobile device is the handheld device that sits in the charging cradle that you take with you when you leave you home. There are no speakers in the help buttons that go around your neck on on your wrist. We would be happy to go over the equipment with you to make sure you understand how everything works together. Please call Technical Support at 877-827-6207, Option 1 at your earliest convenience. Thank you for being a valued part of the MobileHelp family! Sincerely, MobileHelp Customer Service

Feb. 9th, 2018

MobileHelp Reviews