Name: MobileHelp
Rating: 4.6

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Verified Customer

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Lynn Anderson Canton, MN

Overall very satisfied with equipment and service

2 years ago

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Raymond

Everything is working fine. One fall, system worked.

2 years ago

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William McBain Mount Shasta, CA

Equipment is easy to use and very convenient!

2 years ago

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Verified Customer

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Edward College Station, TX

Responsive to motion like dropping sensor

2 years ago

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Stephen Niceville, FL

Ease of products and professional support

2 years ago

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Patricia Buffalo, NY

Very good company to work… good care of my mom

2 years ago

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Verified Customer

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Stew Duberstein

I feel safe and enjoy the sensitivity of this unit.

2 years ago

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Brenda Coventry, CT

I'm extremely pleased with your service. Thank you

2 years ago

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Leslie Highland Lakes, NJ

It works great! Have my piece of mind back regarding my mom

2 years ago

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Francis

Very helpful with ordering and setting up

2 years ago

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Al LoSardo New Haven, CT

Very professional, caring and responsive.

2 years ago

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Betsy Rochester, NY

Great customer support, easy to use and reasonably priced

2 years ago

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Joan Thomas

Works well when tested. Staff people helpful

2 years ago

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Oma Geneva, NY

Very easy to use and grow accustomed to wearing

2 years ago

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Verified Customer

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Bonnie Jenison, MI

Great product. Great service. Great response

2 years ago

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Carolyn Pineville, LA

very friendly personnel and very easy to set up

2 years ago

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Nora Clarksburg, WV

I have tested and it is working perfectly.

2 years ago

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William Brooks Saint Paul, MN

Excellent customer service and quick response to calls

2 years ago

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Christine La Junta, CO

Product is very bulky and heavy. I have had it give false fall alarms several times.

2 years ago

Reply from MobileHelp

Hi Christine, We received your review and we apologize for the issues you are experiencing with the equipment. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve these issues and provide you with any equipment replacements needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Feb. 27th, 2023

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Donna Birmingham, AL

I love the feeling of security and safety

2 years ago

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Martha Elliottsburg, PA

The immediate response time when a fall is detected

2 years ago

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Karen Ward Tacoma, WA

Prompt answer to a call. Ease of cancelling a false alarm.

2 years ago

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Nancy Nelson Bedford, TX

Great customer service from my initial inquiry call!

2 years ago

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Ronald Lucas San Diego, CA

The "fall alarm" feature is too sensitive, we were getting false alarms to often

2 years ago

Reply from MobileHelp

Hi Ronald, We have received your review; we are happy to see that you have been staying safe and that these were only false alarms. But we certainly apologize for any inconvenience the incidents have caused you. We are also glad to see that you have already spoken with our Technical Support team to remove the automatic fall detection feature for now. Please let us know if you have any additional questions or concerns we can assist with, or if there is anything we can do to earn a higher score. You can reach us directly by dialing 877-827-6207 Option 1 for Technical Support. Thank you for being the most valued part of our MobileHelp family.

Feb. 22nd, 2023

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Margaret Troy, MI

Ease of use. Salesperson was easy to understand.

2 years ago

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Buddy Holly Marysville, WA

Good value and reputation. Very easy to use.

2 years ago

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JOYCE Tyler, TX

FEEL SAFER IF I SHOULD NEED HELP MOBILEHELP IS THERE.

2 years ago

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Sherry Rogers, AR

So far no complaints! Seems to work well.

2 years ago

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Phyllis Saint Paul, MN

Works fine Have not needed to use it at all

2 years ago

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Jeffrey McGough Lawrence, KS

Took care of setup and initial call. Very good service.

2 years ago

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Ruth Grand Rapids, MI

It is a great tool for getting help when needed.

2 years ago

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Barbara Milford, DE

Knowledgeable, helpful people. Prompt response.

2 years ago

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William Bauer

Professional. Well trained on the equipment.

4 years ago

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Holly Eslinger

Shawn was my rep for purchasing the product. Excellent

5 years ago

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Rick Johnson Salt Lake City, UT

Outstanding great customer service very pleased

5 years ago

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Lisa Scher Ardmore, PA

Great everyone was sooo nice and helpful

5 years ago

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Diane Haines Ellinwood, KS

Very pleasant and knowledgeable Answered my question

5 years ago

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Charlie Bradway

Professional, understanding and knowledgeable

5 years ago

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Elaine

They were quick and the lady was vert gentle

5 years ago

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Rosie O'Beirne

It takes a bit longer for my call to be picked up than I expected.

5 years ago

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M S Smith

Good customer service. Product knowledge.

5 years ago

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Pam Johnson

Really good customer service & great at answering questions.

5 years ago

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ROSEMARY kAY

i feel some information about using the equipment was not given

5 years ago

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Daniel and Nina Turner

Accidentally activated and the response was immediate.

5 years ago

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Mark Gordon

They have responded quickly when I have needed them.

5 years ago

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Peggy Marrero

Affordable & Convenient. Easy to set up and use.

5 years ago

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Gloria Shaffer

Great response professional and caring quick response

5 years ago

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Nina

Staff friendly, helpful, answer promptly

5 years ago

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john nestelle

ease of usegreat customer service, reliable connections

5 years ago

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Patricia asher

Always answer promptly if have a concern

5 years ago

MobileHelp Reviews