Name: MobileHelp
Rating: 4.6

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Ken Hulme Fort Myers, FL

Why no prices on the webpage? I wanted a price, not a conversation. Follow up calls were too "pushy" for my taste. If I want your product, I'll do my research and buy it. Otherwise stop bothering me...

6 years ago

Reply from MobileHelp

Hi Ken!

Thank you for your feedback, however, our pricing is listed clearly for each system we offer on our website at . It sounds that you may have been on a 3rd party review site, but if you go to our site directly you can easily view pricing. Keep in mind, we offer more promotional pricing when you call in to place your order! :)

We look forward to speaking to you!

Best Regards,

MobileHelp

Jul. 23rd, 2019

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Michael Hudspith

They were very nice an very helpful. They seem to know what you need before you even ask. Great service.

6 years ago

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Tom Wilson Arlington, TX

Tech Department is great, Customer Service is horrible. Tech Department has a call-back feature so you do not have to wait forever on the phone, but for some reason Customer Service, yeas Customer Service does not!!

6 years ago

Reply from MobileHelp

Tom,

Our Customer Service Department has a call back feature as Customer Care and Technical Support have the same phone number, 877-827-6207. We will be reaching out to you, to find out more about your experience.

Kind Regards,

MobileHelp

Feb. 26th, 2019

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Laura

The battery charge does not last long. Every day you have to recharge the battery, and when you recharge it does not last 24 hours. Very disappointed .

6 years ago

Reply from MobileHelp

Laura,

Thank you for your feedback. Please contact Technical Support at 877-827-6207, Option 1. We look forward to speaking to you.

Best Regards,

MobileHelp

Jan. 14th, 2019

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CDG

Sales staff was polite, informative and willing to spend time answering all my questions. Most important, not pushy.

6 years ago

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Betty

Being alone I needed immediate care and luckily I had Mobile Help on me. I got a very quick response.

6 years ago

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Tim Alexandria, VA

Rated high in all comparison ratings! Price was competitive. Easy set-up and operation for my 84-year old Mom.

7 years ago

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Julie West Bloomfield, MI

One night last week, just out of curiosity, I wanted to check the pricing of one of the life allert systems for my mom. I filled out a couple different forms and expected an email the next day. WRONG! If I didn't get 30-40 calls, numbers from 10 different cities trying to fool me. I WILL NEVER RECOMMEND NOR USE THEIR SERVICE!

7 years ago

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Eileen M Venice, FL

The folks at mobilhelp are terrific, friendly, knowledgeable and Eric has been very kind and patient working with me!

7 years ago

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Connie Denver, NC

The sales rep that contacted me was more interested in selling me the system than helping me with enough information to make the proper decision. Then, he called me constantly to the point I had to block the number.

7 years ago

Reply from MobileHelp

Connie,

We are sorry to hear about your experience. At MobileHelp we pride ourselves in providing a great experience to our customers. We want to ensure that you have not experienced anything less. If you are willing to give us another another opportunity to have you as a customer, please let us know. Once again, we apologize for any inconvenience that you have experienced.

Kind Regards,

MobileHelp

Jul. 10th, 2018

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DM

I've had the unit for only a week. It's too soon to say if it's problem-free. Also, thr free lock-box sent with the unit is inoperable.

7 years ago

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maira isevaieva Seattle, WA

this companies across the emergency alert industry that requires their customers to sign a long-term contract in order to use services.

8 years ago

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Joanna Carey Baltimore, MD

This service is very helpful for my husband and family. They are very prompt and respond in a caring manner.

8 years ago

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Don Loomis Maitland, FL

Your Co. has outstanding service. Anything I have had to get in contact with you for was handle fast and right.

8 years ago

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Clarence Smith Rialto, CA

The tech arrived in time-frame. Got issue with camera corrected. Checked out system and tested. Courteous and knowledgeable.

8 years ago

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Barbara Cecil Round Rock, TX

When I call the voice on the other end is always very polite and helpful. They are always ready to help and answer questions.

9 years ago

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phyllis

To work away from the base unit you have to carry a cell phone size unit with you if you're leaving the home and wanted to want to have coverage away from your home I would either forget to take it with me or it would stay charged long enough when I was away from the base unit

9 years ago

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Stephany

Great system, my whole family feels better now that grandma has one. She never leaves home without it!

9 years ago

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John H. Denver, CO

It was easy to get setup online and the system was exactly what we were looking for. Works perfectly thus far!

9 years ago

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Verified Customer

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Joe

NEEDED INFO ON MONITOR AND GOT THE ANSWER

1 year ago

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Verified Customer

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Thomas

Device change to jewelry look be better.

1 year ago

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Verified Customer

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Tammy

I like it but he has fallen several times and the alarm has not went off

1 year ago

Reply from MobileHelp

We received your review and we apologize for any inconvenience you have experienced with fall detection pendant. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue and provide you with any equipment replacements needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

May. 7th, 2024

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Verified Customer

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Alia

System works but both necklace and watch hurt my neck and wrists.

1 year ago

Reply from MobileHelp

Hi Alia, We received your review and we apologize for the issues you are experiencing due to the pendant and wrist button. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue and provide you with any equipment replacements needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Apr. 26th, 2024

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Verified Customer

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John

Good customer service and response time.

1 year ago

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Verified Customer

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Nione Denver, CO

Customer service was wonderful. Answered all my questions.

1 year ago

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Verified Customer

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Frances O'Fallon, IL

Only effective at home. I need a system that works everywhere

1 year ago

Reply from MobileHelp

Hi Frances, We received your review and we would be happy to help you upgrade to coverage that extends beyond the home. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue and provide you with any equipment replacements needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Mar. 13th, 2024

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Verified Customer

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Debra

They respond quickly to activation of the button

2 years ago

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Verified Customer

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Bob P. Falls Church, VA

The convenience of set-up and use was the most striking.

2 years ago

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Verified Customer

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Walt Kannapel Rochester, NY

Works FINE - Monitoring very responsive!

2 years ago

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Verified Customer

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Roger

It gives you a since of security to wear the mobile help

2 years ago

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Verified Customer

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Lori Larson

It took over 5 minutes to get a response when my mom hit the button

2 years ago

Reply from MobileHelp

Hi Lori, We received your review and we are sorry to hear that you are not happy with the equipment you received. It seems like you have not yet had a chance to speak with our Technical Support team about this concern. We do offer different systems, and we would be happy to contact you for assistance with finding one that would better suit your lifestyle. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

May. 18th, 2023

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Verified Customer

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Jan Issaquah, WA

Fixed problem and was patient and answered quickly

2 years ago

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Verified Customer

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Mark Stumpf Auburn, WA

Brother will not wear fall-detecting pendant due to false alarms.

2 years ago

Reply from MobileHelp

Hi Mark, We received your review and we apologize for the issues you are experiencing due to the false alarms. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue and provide you with any equipment replacements needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Dec. 10th, 2022

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Verified Customer

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Deborah A Ericsson Sheboygan Falls, WI

Customer service reps were friendly and helpful.

2 years ago

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Verified Customer

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Kent Miller Beloit, KS

Have not had to use it yet, but setup was easy.

2 years ago

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Verified Customer

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CAROL A WINDAU Crestview, FL

Need help and was told they dont come to home anymore which I was not told before ordering

2 years ago

Reply from MobileHelp

Hi Carol, We received your review and we apologize if the proper expectation was not set at the time of your order with us. Our systems do ship already active to allow for an easy self-setup once the package is received. A quick start guide is shipped with the equipment explaining how to turn the system On and run a test. Our Technical Support team is also available over the phone and always happy to help walk you through this. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Dec. 11th, 2022

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Verified Customer

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Shellie Brown Searcy, AR

They have good products at decent prices.

3 years ago

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Verified Customer

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David Stevenson Alta Loma, CA

Service is exceptional, quick, and mostly reliable.

3 years ago

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Verified Customer

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James Fowler Santa Cruz, CA

Mobile Help is very helpful and professional

3 years ago

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Verified Customer

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Bob Galle Phoenix, AZ

Everything great yet a bit bulky and clunky

3 years ago

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Verified Customer

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Cindy Buzzeo Knoxville, TN

It takes up to 3-4 minutes before the call is answered

3 years ago

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Verified Customer

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Lori Moreno Queen Creek, AZ

Always need to take off to charge. What happens if she falls while charging?

3 years ago

Reply from MobileHelp

Hi Lori, We received your review and we definitely understand your concern. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue by discussing with you our equipment alternatives that may better suit your needs. At MobileHelp we pride ourselves in providing a great experience to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Sep. 30th, 2022

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Verified Customer

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Kerry Woodring York, PA

I wish that the device didn't need charged so often. That puts my mom at risk.

3 years ago

Reply from MobileHelp

Hi Kerry, We received your review and we apologize for the inconvenience you are experiencing due to the battery life of your current unit. At MobileHelp we pride ourselves in providing a great experience to all of our customers, and we want to make sure you receive nothing less. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this concern. We offer a variety of different systems that we would be happy to review with you and make sure that you have the best system for your needs. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Sep. 30th, 2022

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Verified Customer

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Georgene Van Swol Fort Myers, FL

Over sensitive . Constantly searching for signal. Does not always respond to cancellation.

3 years ago

Reply from MobileHelp

Hi Georgene , We received your review and we apologize for the issues you are experiencing due to the false alarms. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue and provide you with any equipment replacements needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Sep. 29th, 2022

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Verified Customer

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Pierce Chandler, AZ

Excellent customer service & they honor veterans

3 years ago

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Verified Customer

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Sandra Camposeco New Braunfels, TX

Button on pendant is too sensitive. "Test" button is too hard to push.

3 years ago

Reply from MobileHelp

Hi Sandra, We received your review and we apologize for any inconvenience you have experienced with false alarms. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon, thank you for being the most valued part of our MobileHelp family.

Sep. 2nd, 2022

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Verified Customer

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Carolyn L. Monroe Granada Hills, CA

Lucky, if I get 11/2 days from charge. Originally, told 4 days

3 years ago

Reply from MobileHelp

Hi Carolyn , We received your review and we apologize for the issues you are experiencing due to the battery life. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue and provide you with any equipment replacements needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Sep. 1st, 2022

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Verified Customer

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JUDY FOUTTS Grants Pass, OR

one phone call---one brief answer is all i needed

3 years ago

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Verified Customer

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Gabriele Lavermicocca San Diego, CA

It takes a while until all the use is installed/ understood

3 years ago

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Verified Customer

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Madelyn Netherland Mechanicsville, VA

So sensitive at times, but understandable

3 years ago

MobileHelp Reviews