Name: MobileHelp
Rating: 4.6

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Verified Customer

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Helen Newlin Blacklick, OH

Everyone was helpful in guiding us thru the process

8 years ago

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Verified Customer

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none Milwaukee, WI

excellent customer service, ease of use, responsive

8 years ago

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Piece of mind Columbus, IN

Fall detection is pricey because you don't know if it works.

8 years ago

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Valerie, daughter of Madelene Old Town, FL

Very quick to respond, pleasant and understanding

8 years ago

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Mavis Spencerport, NY

As far as I'm concerned, dealing with their people has been very satisfactory.

8 years ago

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Lillian Jamestown, RI

Quick response, always available

8 years ago

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Colette Kansas City, KS

Aways there when needed, no long waiting for a response.

8 years ago

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Mary Morton, PA

They have been very helpful when contacted.

8 years ago

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Vivian&Sherman Longwood, FL

Very nice and knowledgeable about the product. Price is very competitive.

8 years ago

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Carol Tucson, AZ

my pendant is fine but my wrist band broke on the second day

8 years ago

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Dorothy Chicago, IL

I can depend on them even if I GO OUTSIDE .

8 years ago

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Lucie

Quick response, even with an occasional false trigger.

8 years ago

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Susan Granite City, IL

They do answer right away even though it is usually a false alarm.

8 years ago

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Verified Customer

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Kathy Lomita, CA

I wear it 24/7. But I have never had to use it so I do not know any other way to rate it. It does make me feel safer

8 years ago

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William Portland, OR

Found with 911 responders 3 minutes away and with membership in Fire-Med and Life Flight this service was not necessary. At 1/4th the cost!

8 years ago

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Claude Surprise, AZ

Only needed one emergency and response was great.

8 years ago

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James Collierville, TN

Very good service and quick response to alarms.

8 years ago

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Danny Longwood, FL

Equipment for regular service and their response time is above expected levels.

8 years ago

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Ingrid River Falls, WI

Since I never had to use it so far I cannot rate it yet The only thing that I can comment on are the wrist bands. They get itchy in warm weather

8 years ago

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Verified Customer

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Gene Savannah, GA

They stay on the line to make sure you are ok.

8 years ago

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Joan

The Help Button is light and convenient. I've not had a need to use to date.

8 years ago

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Mary Pryor, OK

Good plan, just haven't had to use it yet. Customer service is responsive when you have a question.

8 years ago

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Helga Wichita, KS

My call has been answered right away and that makes me feel safe.

8 years ago

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Elizabeth Minneapolis, MN

I can leave home and go anywhere I want

8 years ago

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Shirley Reed Philadelphia, PA

They've offered a good service for my family member, however, I just hope that they'd be on time when she needs to push the button.

8 years ago

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Verified Customer

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Theresa Bernier Gray, KY

It's nice knowing that it's available when needed, so I'm pretty satisfied.

8 years ago

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Dale Seifert Townsend, WI

I thought it was a good idea to have a system and just for home security.

8 years ago

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Barbara Jackson North Wales, PA

I am 100% satisfied because it works perfectly.

8 years ago

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Verla Rigsby Spokane, WA

I've been satisfied with Mobile Help, and luckily I haven't had to use it.

8 years ago

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Arlene

No hard sales pitch, just clear info on product, and price explained patiently and answered all my questions.

1 year ago

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Anne LA

Alert is very very sensitive and it was hard getting used to watching every move to not cause alert to go off

1 year ago

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James Dawsonville, GA

So far I am very happy with my service. It's nice that the voice tells you that the battery needs charging.

1 year ago

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Clark

Performs as advertised. Fortunately I have not had to use it, but I have dropped it and it worked fine.

1 year ago

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Wanda Newaygo, MI

It was a little confusing for me as I am not that good with the computer but Matthew P was a HUGE help .

2 years ago

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Cindy Patsch New Carlisle, OH

Customer service has been great! When my mom lost her wrist band they gave her a new one plus a necklace for no cost.

2 years ago

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Letta Wilkins Tucson, AZ

They was quick coming out week ago wen I had to go to hospital because of a fall.great operators on other end

2 years ago

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Gail Albuquerque, NM

i left my comment before. gr eat service and very comfortable knowing i reach someone immediately

2 years ago

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Jane Bisbee, AZ

Bought this fory mother .... with hearing difficulties and does not hear the prompts. The decibels of volume or the tiny little speaker could use a huge booster!

2 years ago

Reply from MobileHelp

Hi Jane, We received your review and we apologize for any inconvenience you have experienced due to the equipment volume. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. Our Technical Support team will be happy to review the equipment with you and provide any alternative solutions. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Oct. 4th, 2023

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Gerard Richford, VT

We liked the ease of enrolling into MobileHelp and the information that was given to us while enrolling

2 years ago

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Lois Frankfort, IL

I decided to get MobileHelp because I had fallen in the past. So glad I got it. Help came quickly.

2 years ago

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Nellie Houston, TX

Very good ! We have had several false alarms and every operator has been very kind and understanding!

2 years ago

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Henry Dallas, TX

We have had the equipment only a few weeks. We have had no actual emergencies and only two false alarms because of dropping the fob. We are pleased so far.

2 years ago

Reply from MobileHelp

Hi Henry, Thank you for your review. We are happy to know that you have been staying safe and that these were only false alarms. We appreciate you taking the time to share your experience for others to benefit. At MobileHelp we pride ourselves in providing a great experience and peace of mind to each one of our customers. Our Technical Support team is always happy to help with any questions or concerns you may have with the equipment. Please let us know if there is anything we can do to earn a higher score. You can reach us by dialing 877-827-6207 Option 3. Thank you for being the most valued part of our MobileHelp family.

Aug. 2nd, 2023

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Suzanne Fitzpatrick

Great customer service. Treated my family with great dignity as we were navigating this next step to support my mother.

2 years ago

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Frances Charlotte, NC

The watch is comfortable. I have not had to use it yet for a fall. I did a test trial and they answered immediately.

2 years ago

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Robert Cedeno Redding, CA

My disabled brother uses it in his bedroom (near the bed with easy access if he needs the service). Great product!

2 years ago Edited January 10, 2024

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Beverly Bower Potlatch, ID

I wish it was littler. It is huge hanging around my neck. I do like the fall feature. I have been falling quite a bit lately.

2 years ago

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Tammy Edmore, ND

The staff is great and very helpful. They walked us right through the whole program, and the set up was simple.

2 years ago

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Gilda

It was very easy to communicate with your company. Definitely I will be telling other people about your company.

2 years ago

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Verified Customer

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Doris Haymarket, VA

When I bump it accidently a voice reminds me--but it is not loud enough. At church in the basement I do not get reception.

2 years ago

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Verified Customer

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Donald San Antonio, TX

It gives me peace of mind knowing that all I need to do is push a button to get help and notify my next of kin.

2 years ago

MobileHelp Reviews