Name: MobileHelp
Rating: 4.6

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Caline Cone Albuquerque, NM

adequate but not exceptional; response to test call was slower than I expected

3 years ago

Reply from MobileHelp

Hi Caline, We have received your review and we apologize for the longer than normal response time you experienced. At MobileHelp we pride ourselves in providing a great experience to our customers, and we would like to make sure you receive nothing less. What would be the best number for us to reach you on for further assistance with the equipment? Our Technical Support team can also be reached directly by at 877-827-6207 Option 1. Thank you for being the most valued part of our MobileHelp family.

Dec. 16th, 2021

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Damion Grand Rapids, MI

Been pretty responsive so far with our few false alarms

3 years ago

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Sonja Shannon Houston, TX

It's gone off twice and my mom wasn't doing anything to set it off

3 years ago

Reply from MobileHelp

Hi Sonja, We received your review and we are sorry to hear about the false alarms you have been experiencing. We would be happy to contact you for assistance with resolving this issue. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Dec. 9th, 2021

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Michael Gargiulo New York, NY

My father had an AFIB attack at home .. pressed the emergency button. No one answered for more than 5 minutes.....

4 years ago

Reply from MobileHelp

Hi Michael, We received your review and we apologize for the longer than normal connection time that you have experienced. We see that you have been working with our Technical Support team for assistance with this concern. Your safety is our number one priority and one of our representatives will be getting back in touch with you to help resolve this issue. Our Technical Support team can also be reached directly by dialing 877-827-6207 Option 1. Thank you for being the most valued part of our MobileHelp family.

Nov. 30th, 2021

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ELIZABETH HART West Palm Beach, FL

service has been very good product has been good quality.

4 years ago

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Frank Duer Mexico, NY

quick response/equipment works very well/

4 years ago

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Linda Dunn Glendale, AZ

A test I n my base unit failed. I called tech support and was on hold for over an hour, finally hung up

4 years ago

Reply from MobileHelp

Hi Linda, We have received your review and we apologize for the longer than normal wait time you experienced. At MobileHelp we pride ourselves in providing a great experience to our customers, and we would like to make sure you receive nothing less. What would be the best number for us to reach you on? Our Technical Support team can also be reached directly by at 877-827-6207 Option 1. We look forward to speaking with you soon and any issues with the equipment.

Nov. 2nd, 2021

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Michelle MacDonald Kempner, TX

We had a call to mobile help from my father during a stroke and they did not send an ambulance or call any family.

4 years ago

Reply from MobileHelp

Hi Michelle, We received your review and we are sorry to hear about this incident. We wish your father a quick recovery. Our records show that our Technical Support team has attempted to contact you to help address and resolve this issue, but we have been unable to reach you. At MobileHelp we pride ourselves in providing a great experience to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? Our Technical Support team can also be reached directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Nov. 2nd, 2021

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Patricia tremblay Waynesboro, VA

Alarm system not reliable. My mother had a fall and it didn't send an alert we want to cancel service

4 years ago

Reply from MobileHelp

Hi Patricia, We are sorry to hear about your mother's recent fall, and we apologize for any issues you have experienced with the equipment. At MobileHelp we pride ourselves in providing a great experience to our customers, and we want to make sure you receive nothing less. What is the best number we can reach you on to further review the account and help resolve this issue? Our Technical Support team is always happy to help and can be reached by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Nov. 2nd, 2021

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Paula R Peterson Central Point, OR

Just started using and haven't had any concerns .

4 years ago

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Denice Alighire Grand Rapids, MI

IT tales to long for dispatch to answer my grandma's fall alert call.

4 years ago

Reply from MobileHelp

Hi Denice, We received your review and we are sorry to hear that you are experiencing longer than expected connection times. At MobileHelp we pride ourselves in providing a great experience to our customers, and we want to make sure you receive nothing less. Our Technical Support team would be happy to review the equipment with you and provide any replacements needed. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1 for Technical Support. We look forward to speaking with you soon and getting this issue resolved.

Oct. 28th, 2021

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Mary Reese Kinross, IA

Easy to use and friendly operators day and night always.

4 years ago

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Duane D Evanoff Brinnon, WA

it only works about haft of the time. the cell phone don't even work out here

4 years ago

Reply from MobileHelp

Hi Duane, We received your review and we apologize for any inconvenience you have experienced with the cellular coverage. At MobileHelp we pride ourselves in providing a great experience to our customers, and we would be more than happy to review our different systems with you to help find the best alternative for your needs. What would be the best number for us to reach you on? Please let us know if you have any questions, our Technical Support team can also be reached directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Oct. 14th, 2021

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Jeffrey Hempel Olivet, MI

Very good system and priced reasonably for Seniors.

4 years ago

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Martha Fowler Brownsboro, TX

Mobile devices work but are inconvenient

4 years ago

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Marjorie O'Neill New Paltz, NY

My experience so far has been negative. Complicated set-up, obtrusive main box,unidentified calls on mobile unit.

4 years ago

Reply from MobileHelp

Hi Marjorie, We received your review, and we are sorry to hear about any inconvenience you have experienced with the equipment. We are glad to see that you have already contacted our Technical Support team about this concern. At MobileHelp we pride ourselves in providing a great experience to our customers, and we don't want you to experience anything less. Please let us know if you need any further assistance. We would be happy to send you any equipment replacements needed. What would be the best number for us to reach you on? You can also reach our Technical Support team directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Sep. 28th, 2021

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Lois Schrantz Fairfield, OH

confusing to set up no need to use it so far irritating to wear

4 years ago

Reply from MobileHelp

Hi Lois, We received your review, and we are sorry to hear about any inconvenience you are experiencing. But we are glad to hear that you are staying safe and have not had to use the system so far. At MobileHelp we pride ourselves in providing a great experience to our customers, and we want to make sure you experience nothing less. Our Technical Support team is always happy to help with any concerns you may have about the equipment. What would be the best number for us to reach you on to further assist with resolving any issues you are having? You can also reach our Technical Support team directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Sep. 28th, 2021

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AUDREY HACKER Newbury Park, CA

Because the fall detection goes off without my pushing any buttons.

4 years ago

Reply from MobileHelp

Hi Audrey, We received your review, and we are sorry to hear about any false alarms you have experienced due to the automatic Fall Detection pendant. We see that you have not yet had a chance to speak with our Technical Support team about this issue, but we would be happy to assist you with getting this resolved. At MobileHelp we pride ourselves in providing a great experience to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach our Technical Support team directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Sep. 28th, 2021

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Allan Posner Owings Mills, MD

Generally excellent products and services

4 years ago

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James Huyghebaert Aurora, CO

Easy to use and has good technical support

4 years ago

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Judy Dean San Antonio, TX

It’s good but I wish you did the alarm for the house as well.

4 years ago

Reply from MobileHelp

Hi Judy, Thank you for your feedback and your kind words. At MobileHelp we pride ourselves in providing a great experience to our customers, and we're glad to hear that you are satisfied with your coverage. We're always looking for new ways to help keep our customer safe, and we will be sure to keep you updated on any new feature that become available. Please let us know if you have any questions, you can reach us directly by dialing 877-827-6207 Option 1 for Technical Support. Thank you for being the most valued part of our MobileHelp family!

Aug. 26th, 2021

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Pat Davidson Sherwood, AR

Easy to use. Good variety with watch band and fall pendant.

4 years ago

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Chris Tucson, AZ

They've been very helpful, professional and accessible.

4 years ago

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David Livonia, NY

Everything is good so far but havnt had long enough to know

4 years ago

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Nuncy San Marcos, CA

Voice not loud enough to hear so would send help if i accently pushed button

4 years ago

Reply from MobileHelp

Hi Nuncy, We received your review and we definitely understand your concern about false alarms. At MobileHelp our number one priority is to get you the emergency help needed, as quickly as possible. To help avoid having local authorities dispatched in case of a false alarm, we do have notifications that can be set up to give the user a chance to cancel the alarm as well. Our Technical Support team will be happy to review the account with you and advise on best practices for cancelling false alarms based on the equipment you have. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Aug. 11th, 2021

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Donna S Morehead Amarillo, TX

Easy set up and ease of use for Mom and rest of family

4 years ago

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Patty Alworth Rimersburg, PA

I had a hard time getting in touch with tech resources.

4 years ago

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Dhw9am Hartville, OH

Good customer service system can be slow to connect

4 years ago

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Judy Parsons Salem, OR

Haven't had to use it yet but customer service has always been pretty awesome

4 years ago

Reply from MobileHelp

Hi Judy, Thank you for your kind remarks. We are happy to hear that you have been staying safe and have not had any emergency alerts. At MobileHelp we pride ourselves in providing a great experience to our customers and we want to make sure you have received nothing less. Please let us know if there is anything we can do to earn a higher rating from you? And if you have any questions or concerns, please feel free to contact our Customer Service team by dialing 877-827-6207 Option 3.

Jul. 28th, 2021

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Peggy Wilson Knoxville, TN

Volume is low. If button pushed in bath, can't hear responder. hea

4 years ago

Reply from MobileHelp

Hi Peggy, We received your review and we are sorry to see that you are having some trouble hearing the unit while in the shower. We would like to contact you to further assist with resolving any trouble you are experiencing with the equipment. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 3. We look forward to speaking with you soon.

Jul. 21st, 2021

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Theresa Ramos Scottsdale, AZ

Never confirmed that lock box code was obtained from Scottsdale Fire Department.

4 years ago

Reply from MobileHelp

Hi Theresa, We received your review and we are sorry to hear about your concern. We would have the code for any lockbox provided by MobileHelp, as we preset it with the code of your chose before it is shipped. However, if you change the code once it is received, or if a third party lockbox is used in it's place, you would need to notify us of this change to ensure that the emergency profile information is always up to date. We would like to contact you to further assist with your account and make sure all of the information is up to date. What would be the best number for us to reach you on? At MobileHelp we pride ourselves in providing a great experience to our customers, and we want to make sure you receive nothing less. You can also reach us directly by dialing 877-827-6207 Option 3. We look forward to speaking with you soon.

Jul. 21st, 2021

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Rebecca Ballard Poteau, OK

Wifi or phone signal is very weak no matter where we put base unit

4 years ago

Reply from MobileHelp

Hi Rebecca, We received your review and we're sorry to hear about the cellular connection issues you are experiencing. At MobileHelp we pride ourselves in providing a great experience to our customers, and we would like to ensure that you receive nothing less. Our Technical Support team would be happy to further assist you with getting this issue resolved. What would be the best number for us to reach you on? We can also be reached directly by dialing 877-827-6207 Option 1 for Technical Support. We look forward to speaking with you soon.

Jul. 14th, 2021

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RAYMOND PATTERSON Maumee, OH

initial set up and testing equipment was effortless

4 years ago

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Hilda G. Fabbri Monterey Park, CA

Very helpful in explaining the set up of the equipment

4 years ago

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sara Athens, GA

they came even though i was fine they were there very fast

4 years ago

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GIONG NGUYEN Camden, NJ

Your response was very fast, clear and easy to understand

4 years ago

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Joe Roth North Tonawanda, NY

good service and system is easy to install

4 years ago

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Stephanie Birmingham, AL

Equipment had to be replaced in less than 3 months

4 years ago

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Rebecca Ann Czerwinski Lake Placid, NY

don't know how to use it, the book is overwhelming and no one has called since I put the base in.

4 years ago

Reply from MobileHelp

Hi Rebecca, We received your review and we would like to apologize for any inconvenience you are experiencing with the equipment. We would like to contact you for further assistance with this. Our records show that our Technical Support team has been unable to reach you over the phone. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1 for Technical Support. We look forward to speaking with you soon and getting this issue resolved.

May. 26th, 2021

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Linda Van Horn Eureka, CA

All products advertised were in the shipment.

4 years ago

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Guillermo Segredo Sarasota, FL

The batteries in the mobile device don't last very long, just a few hours.

4 years ago

Reply from MobileHelp

Hi Guillermo, We received your review and we would like to apologize for any inconvenience you have experienced with the equipment. We see that you have already spoken to our Technical Support team about this concern and a replacement device was sent to you. Please let us know if you are still experiencing any trouble with the battery life and we would be more than happy to contact you for further assistance. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1 for Technical Support. We look forward to speaking with you soon and getting this issue resolved.

May. 26th, 2021

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colleene johnson Georgetown, TX

bother you a little too much otherwise great

4 years ago

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Marcia Billie Dryden, MI

Initial testing was a problem. Seems ok now

4 years ago

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Retha Baker Farmington, MI

Drivers arrive On time and are courteous.

4 years ago

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David F. Woods Longmeadow, MA

A little confusing at first, but good support.

4 years ago

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Richard Vincentown, NJ

Fall detection pendant needs worked on. Too sensitive.

4 years ago

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Ray Utterback Occidental, CA

They provide me with a sense of security.

4 years ago

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Lanette Belt, MT

Easy to use, only one false alarm. Like the to go system.

4 years ago

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Linda Huss Pleasant Hill, MO

They are.very alert and reply to the alarm.

4 years ago

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Darcy K Crest Hill, IL

The device activated when I made a sudden move not a fall

4 years ago

MobileHelp Reviews