Name: MobileHelp
Rating: 4.6

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Verified Customer

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Anonymous

I have had it for several weeks and it is still not working yet. I would like it because it would be convenient.

4 years ago

Reply from MobileHelp

Hi, We received your review and would like to contact you to help with any trouble you are having with the equipment. What is the best number for us to reach you? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We apologize for any inconvenience that you have experienced. At MobileHelp we pride ourselves in providing a great experience to our customers. We want to ensure that you have not experienced anything less. We look forward to speaking with you soon.

Nov. 19th, 2020

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Carol

Customer service is very good. The unit is fine. I would recommend it.

4 years ago

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Verified Customer

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Carol

When I test it, it tests fine but when I set it off 4 times, I did not know it was set off. It is very complicated to use. I want to quit it altogether.

4 years ago

Reply from MobileHelp

Hi Carol, We received your review and we definitely understand your concern. We would like to contact you to help resolve this issue. What would be the best number for us to reach you on? We apologize for any inconvenience that you have experienced. At MobileHelp we pride ourselves in providing a great experience to our customers. You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Nov. 19th, 2020

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Verified Customer

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Tom

I've tested it a couple of times and it was okay. I like it for the safety.

4 years ago

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Judy

I like it fine. They do a good job. I got my stuff really early.

4 years ago

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Anonymous

It doesn’t seem to work when I fall. I have fallen twice and the bracelet does not call for the alert.

4 years ago

Reply from MobileHelp

Hello, We received your review and would like to contact you to help resolve any issues you are experiencing with the equipment. Our Fall Detection feature is only available in neck pendant form at the moment. What would be the best number for us to reach you on to further assist? We apologize for any inconvenience that you have experienced. At MobileHelp we pride ourselves in providing a great experience to our customers. You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Nov. 19th, 2020

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Cynthia

Customer support is very efficient and very nice. I would like more features on the device.

4 years ago

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Verified Customer

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Cathryn

It tested just fine. I like that it is there if I needed it.

4 years ago

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Billy Krakower

MobileHelp is excellent for getting alerts and assistance for my mom.

4 years ago

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Sherry Norman

Very helpful and professional and answered all my questions.

4 years ago

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Nancee McCarthy

They have been very helpful and seemed concerned with a persons issues

4 years ago

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Linda Marks

easy to use and gives you the security that someone is always there to help you

4 years ago

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Margaret Nesbitt

Everything is working as planned. Equipment is working good!

4 years ago

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Mary Arnold

They are easy to deal with and seem to understand how us old folks operate.

4 years ago

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Verified Customer

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Patricia Doane

I hit my device on my wrist by mistake and I was called within 30 seconds.

4 years ago

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Verified Customer

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Sharon

So Far they are right there is they think I have fallen. I like it.

4 years ago

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Verified Customer

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Sherl Moore

The staff was very helpful when I called about the setup and the setup was easy.

4 years ago

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Shirley Theiss

Excellent very professional. Explained every detail answered all the questions

4 years ago

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Susan Van Baalen

thorough presentation, answered all questions, easy to set up, fast delivery

4 years ago

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Verified Customer

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Teressa

Like all about the device and Mobile Help’s people are very helpful.

4 years ago

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Verified Customer

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Susie

Mobile help is okay. I used it two or three days ago and it was okay.

4 years ago

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Verified Customer

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Yvette

I like MobileHelp’s device for the convenience and the security.

4 years ago

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Verified Customer

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Nancy

I like the watch. I work all the time and it is not slightly affected.

4 years ago

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Paul

It tested perfectly when I tested it. I like the whole system.

4 years ago

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Verified Customer

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Walter

Great service. I love everything about MobileHelp’s device.

4 years ago Edited January 10, 2024

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Verified Customer

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Wanda Lilly

They have helped me with all my needs, with no questions ask.

4 years ago

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Verified Customer

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Maryann

Great customer service. Great product. Fast delivery. Excellent to work with.

4 years ago

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Verified Customer

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Rebecca Toledo for Marjorie philippe

So far so good - only had it a few months. Great customer setvice

4 years ago

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Rosanne Smith

They are really there, fast & very reliable service when you need them !!!!

4 years ago

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Patricia

Comfortable, and it makes me feel very secure. They made things really easy.

4 years ago

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Anonymous

There have been no problems testing it. I like that I can depend on it.

4 years ago

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Verified Customer

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Robert

The only complaint I have with Mobile Help is the watch band holder is falling apart.

4 years ago

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Verified Customer

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Sandra

Mobile Help saves lives. It is very important to have. I have tested it.

4 years ago

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Dolly from PA

Customer service has been friendly and helpful. I feel safer home alone.

4 years ago

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Cheryl McBride

Very quick and efficient response time. Everything done appropriately.

4 years ago

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E velyn M Baxter

I give mobile Help a five star where ever i go i am covered w/GPS.

4 years ago

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Verified Customer

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Joyce Anderson

Easy and simple to use. Delivered quickly. Love the wrist band

4 years ago

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Frances LeClere

They were so helpful to me and patiently answered. my questions.

4 years ago

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Consuelo Navarro

We tested it and they called right away, we have not had to use it so far

4 years ago

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Verified Customer

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Patricia A Winston Washington, DC

I have had quick responses when my emergency button was pressed

4 years ago

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Susan H. Anderson, SC

Quick response time by kind and compassionate representatives.

4 years ago

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Verified Customer

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Larry Rutkowski Port Saint Lucie, FL

They came when I needed them. What can I say ' it just works!!'

4 years ago

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Verified Customer

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KATHERINE ALFORD Florence, MS

When my mom fell, they responded immediately and started inquiring about the situation to get help for her.

4 years ago

Reply from MobileHelp

Awesome! Is there anything we can do to earn a higher rating?

Oct. 11th, 2020

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Hilton Vicksburg, MS

So far I think mobile help is excellent. I did have hearing problems with it.

4 years ago

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Barbara Portland, OR

They are quick to respond to calls and the response is amazing.

4 years ago

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Anonymous Jacksonville, FL

I am happy that I have MobileHelp. It tested it well. I like it all.

4 years ago

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Verified Customer

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Anonymous Kansas City, MO

You guys have the best response. I tested it a few days ago and it worked fine.

4 years ago

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Verified Customer

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Donald Baton Rouge, LA

Nothing to dislike so far. They are always available and it serves its purpose.

4 years ago

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Alice West Columbia, SC

This is for my mother. So far it is good. It worked fine when we tested it.

4 years ago

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Verified Customer

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Constance Apache Junction, AZ

I really like the alert but the wrist one I have irritates my wrist.

4 years ago

MobileHelp Reviews