Name: MobileHelp
Rating: 4.6

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Verified Customer

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Frances Terry

My neighbor has it and she talked me into getting the same one. Hers went off yesterday by accident, and they were here almost immediately. I was really happy to have them. I'm right next door to her and the fact that they got here so soon, within minutes, that was a good thing. I have no complaints. I don't want to have to use it, but it's here, and I wear it, and so far everything has been good.

6 years ago

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Verified Customer

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AC Keene, TX

I called another company up, and they wanted a lot of money which was a little ridiculous, and Mobile Help was more reasonable. They could probably be cheaper than what they are, though. One time I really pushed the panic button and the people were really friendly and made me feel better because they were really polite about everything. I'm kind of disappointed; I wish that the wrist band or the necklace part button had a speaker.

6 years ago

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Verified Customer

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Kathleen Bates Memphis, TN

I heard about it on TV, and I thought it would be something that I need because I live alone. It's very necessary if someone is alone and needs help. They have something that's right there with them that can get the help they need. The cost is reasonable, and they were very informative when I talked to them. They knew quite a bit about how to assist someone in a medical emergency.

6 years ago

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Verified Customer

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Martha Hammack Lake Wales, FL

I have read up on several different kinds of alert devices, and I like Mobile Help because it was the closest to my needs. It's just a comfort knowing that I have it if I run into any difficulties of any kind, in the house as well as outside the house, since I have the GPS as well. I am on a very, very tight budget'social security only'but comparing Mobile Help's value to the others, I would say it is fair. I have had excellent service, and all my questions have always been answered courteously and efficiently.

6 years ago

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Verified Customer

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S. B. Renton, WA

I wear the button around my neck all day, and I have a hand held device for when I go outside and go for a walk. I have it beside my bed at night. I also love having the button to wear in the shower. I just feel very secure now. I've already made a recommendation of it to friends. I've had a couple of reasons to call customer support, and I've been always treated courteously and very considerately. The people are very pleasant, and they never hurried.

6 years ago

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Verified Customer

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Susan Kowalski Bay City, MI

I was most motivated to get Mobile Help due to the fact that you can take it outside the house. Every once in a while, when I'm not doing anything, something happens and it goes off, but it's still worth getting. I just feel that I'm a lot safer than I was before, and it's a good thing to know that if I need it, it's here. If there's a question, they'll answer it.

6 years ago

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Verified Customer

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Erma Berry Bridgeton, MO

I wear the necklace practically all day, whether I'm at home or away. I've had a couple of mishaps with the with the device, and they answered immediately. I've not had it for very long, so I can't say in an emergency situation how it would be, but at this point I'm quite satisfied with the response time. They do it quickly and with great clarity. It's very likely that I would recommend them to a friend. When shopping for it, I looked at the features that it offered, and the price was reasonable and affordable.

6 years ago

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Verified Customer

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Annette Hagenbuch Danville, PA

I looked it up on the internet; it was highly rated for reliability and people were happy with it, so I got it for my father. They were very, very helpful and very nice to deal with. He has the option to wear the necklace or the watch bracelet, and that way, depending on what you're doing or what you need, you can use either, which was a nice choice.

6 years ago

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Verified Customer

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Norma Shea Wood Dale, IL

I have no complaints regarding their customer support. There was a fall, and we got assistance right away, just what we needed. It was a very prompt response, and I appreciated that. The light from the main device is very bright, and lights up a lot in the evening, more than I need, although sometimes that ends up being useful. The mobile portion is a little weighty, and only holds the charge for about 24 hours'maybe 30 hours or so'so I'm always having to charge it and then remember to pull it out.

6 years ago

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Verified Customer

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Marsha Schaak-Johnson Eden Prairie, MN

My mother in law has a different one and we're not really happy with that one. We got Mobile Help for my wife because we could use it remotely, rather than like my mother in law's stationary system. Great customer service. A piece of the system arrived broken. We called them and they replaced it right away. We haven't had a need to use it for a call. My wife carries it with her, and it's functioning right now.

6 years ago

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Verified Customer

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John And Milagros Hollywood, FL

I had heard that they were very reliable, and the following week I fell down. An hour later, they called me up and asked me if we wanted to join their company. I asked, how did they know I was hurt? They said they didn't, so it was like an act of God. They came and we signed up. I feel good that I have reliable people like Mobile Help that are ready to take care of me wherever I am. They have the door lock, so that in case I'm inside the house, they have the key and they can get in and help me and my wife.

6 years ago

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Verified Customer

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Jim L. Crandall, TX

Since I have Mobile Help, if something happens to me, the emergency people will be there for me, even if I'm going out of town. I haven't used it that way yet, but it's been a comfort knowing that I do have it when I need it. I test it once a month, and it seems to be working in our favor. They're just there for me when I need it, so I recommend them.

6 years ago

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Verified Customer

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Sandra Jabco Bellefonte, PA

So far it's been okay, as it has hasn't gone off with a false alarm since I've had it. I have the piece that I can carry in the car with me, and also into the bathroom where I take my shower. I like that I can talk right into it, unlike the machine I used to have, which just had an automated voice that I could barely hear. So far everything's been fine with this one. I really don't have any other friends that aren't already with other systems, but I would recommend them if I did.

6 years ago

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Verified Customer

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Mary Mercer Montgomery, AL

It had all the things that I've been looking for at a reasonable price. I'll wear the little watch everyday, and I also sometimes put on the fall detection pendant. I feel great about the customer service and the timely manner in which I received everything. They were very kind, courteous, and full of information, and they answered my questions without any hesitation. I have not needed to use it, but I feel confident about it.

6 years ago

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Verified Customer

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Lynn Lasley Clarksville, IN

Mobile Help was the only one I was aware of although I have since been called by others. I've got to say I'm happy with it so far. Up to now I've had absolutely no problems with the company or the device, so it's a good value for my money. I'm retired and I don't do much'that's pretty typical retirement'but I wear it when I leave my apartment and I do wear it around my apartment, too. I'm 70 years old and if you live by yourself like I do, it's a necessary thing to have.

6 years ago

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Verified Customer

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Patricia Concannon

After looking through various brochures and gathering various pieces of information about them, I thought Mobile Help would be the best one for my mother. It's very comprehensive, it was very easy to set up, and I think it's easy to figure out how to work, which I think was the important thing. Fortunately we haven't had to use it, but my mother is very conscious about taking it with her when she goes out. That makes her feel a little safer, and it makes me feel a little better.

6 years ago

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Verified Customer

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Ann And Colleen Ricciardi Polson, MT

I was just surfing the internet looking for different companies and this was the only one that instantly called me back. Nobody else bothered. We had a different company when we lived in Oregon, and I like this one much better. The customer support was very good because she called me back, and she was very in depth with what I needed to do, and how to work it. We haven't had to use it yet, which is a good thing. It's just nice to know that it's there in case of emergencies.

6 years ago

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Verified Customer

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Robert Ploger Fort Lauderdale, FL

My children decided it was important to have the safety factor this would provide us. It's easy to use, and I like the idea that you can take a pocket monitor with you no matter where you go. We've had no problems with the system whatsoever. I never have had to press the button; we mainly use it for safety reasons here. My husband just had deep surgery and when I take him out walking, it's good to have because if it detects a fall or anything, I would get help right away, which is why we got it.

6 years ago

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Verified Customer

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Elsa E. Gonzalez Corpus Christi, TX

She falls sometimes, and they said that it would help her even when she's not here at home; she can just push it and they'll be here in no time. She hasn't used it yet; so far when she's fallen, either I've been here or her daughter's been here, but when her daughter goes out of town, someone will be here to help her. She's satisfied with the value of the service, and trusts the company. She recommends it to others who are interested.

6 years ago

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Verified Customer

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Patricia Spreacker Sunbury, OH

I live alone, and it gives me a lot of security to know that if I would fall, I could push this button. I've already recommended it to a few friends. I saw it on TV before choosing this particular company. I cannot use the thing that you put around your neck, though; it's too sensitive. I can be sitting still and it will go off. I called somebody and they were supposed to send me another one, but I haven't received anything yet. I'm goanna call them back and tell them that I don't want another necklace. I'll have to wear the one on my wrist all the time.

6 years ago

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Verified Customer

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Catherine from Holmes Holmes, PA

You never know when you will need this service or how exactly it will work. We have several family members in several states that needed to be notified when our mother had a heart attack in the summer of 2016. We all got the messages almost immediately and could respond appropriately. Thanks MobileHelp for the peace of mind that your service gave us.

6 years ago

Reply from MobileHelp

Catherine,

Thank you for sharing your story. We are so thankful your mom had our service so we could make sure she got the help she needed.

Kind Regards,

MobileHelp

Mar. 20th, 2018

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Verified Customer

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D. Frost

I bought this service for my Mother a few years ago. She is now 94 and living by herself in her home. He always wears the necklace and has had to use it two or three times. Mobile help called the Emts and they responded quickly and brought her to the hospital. I was given a phone call to alert me to the situation. Everything worked as it should and Mom is still at home and turning 95 soon. This device, and the mobile capabilities have given her, and her daughters, much comfort! It is an invaluable service!

6 years ago

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Verified Customer

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DEE Laguna Woods, CA

I have been a subscriber from the beginning. When I have needed assistance or checked my system, they are very prompt and courteous. The operator knows my name without hesitation. I was extremely interested in their service because of the remote that I take with me whenever I travel throughout the Country. I feel very secure in a hotel knowing I can contact Mobile Help when in need. Financially they offer more than other companies.

6 years ago

Reply from MobileHelp

Dee,

Wow! What a fantastic review! Thank you so much for sharing your experience, so that others can benefit from it.

Sincerely,

MobileHelp

Mar. 20th, 2018

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Verified Customer

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James Parnell Moody, TX

I went with them because they offered everything I needed. I've never had to use it, but I have the necklace piece on the door so that I remember to take it out with me. The little mobile unit is in my car and I also have the main base in my house. I can be anywhere and they'll find me and I feel very secure with them all. I've had no problems with anything.

6 years ago

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Verified Customer

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Harvey Brightman Atlanta, GA

My daughters researched all of the companies out there and came up with Mobile Help for me. I'm glad I have it, I wear the watch all the time, even at night. I've never had to use it, but I've hit it by mistake and they always call me when that happens. Even when I was out of Atlanta in Connecticut they called me when I hit the button by accident. They'll also call if they thing something is wrong. I had some issues with the main base machine that I kept in my kitchen. The lights on it kept flashing for some reason and I called them many times to see if they could fix it. They tried a lot but, in the end, they ended up sending me a brand new machine. I was very pleased with that.

6 years ago

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Verified Customer

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Joanne Byrd Milton, FL

The price of it was what convinced me of getting it. I've had to call them two different times. One of them was because I had a stroke and needed help. They responded right away and sent an ambulance out for me. They even stayed on the line with us while all of that was happening. The button is easy to use. In fact, my mom has set it off accidentally several times since she played and fiddled with the button a lot. When they respond to those calls they don't make you feel like an idiot. They're just nice.

6 years ago

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Verified Customer

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Bonnie Morris Walkerton, VA

I picked it out for my dad because I liked the ratings and reviews that they had. The technology is very good. He has the home device, another unit for his room, and a little device that he can carry in his pocket. Whenever the button goes off they are very diligent and always call back to check on him. The technicians and customer service people that respond seem to be very knowledgeable and helpful. I've always gotten good service from them.

6 years ago

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Verified Customer

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Robert Schwartz Langhorne, PA

There were a few services that offered both a home alert and a GPS option to wear outside. Since they were one of those, I got it for my mother. There have been a number of times where she has needed to go to the hospital and she has pressed the button to get their help. They've done exactly what we had hoped they would do: they called the hospital and contacted me as soon as possible as well.

6 years ago

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Verified Customer

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Ronnie Shaffer Browns Summit, NC

I got it because you can go anywhere with it and use it outside your home. On one occasion we went on a vacation and took the button with us. We tested it to see if it would work and they were able to find us even though we were in another state. They've always had a rapid response, there are no delays. The only thing is that I don't like is the watch. Maybe it's the material it's made out of, but I just don't like it. The necklace is fine though.

6 years ago

Reply from MobileHelp

Dear Ronnie,

Thank you for taking the time to leave a review. For the wrist button, if you do not like the band, you can put any standard watch band on it so that it's something more to your liking if that would help it make it more comfortable for you to wear. We hope this helps! If you have any additional questions or concerns, please contact customer care at 877-827-6207. Thank you for being a valued part of the MobileHelp family!

Sincerely,

MobileHelp

Mar. 8th, 2018

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Verified Customer

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Craig Lane Simi Valley, CA

I got it back in the day when they were the only ones that had some kind of mobile feature that worked outside of the base's area. I wear it when I go to the market, to Costco, and generally when I just shop around. I had to use it when I was gardening and got stuck out. It was too hot, so I pressed the button. They've always responded very quickly, even if I press the button by mistake. The only problem that I have with the button is that the watch comes undone very easily.

6 years ago

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Verified Customer

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Leatrice Scherr Orlando, FL

My children decided to get this for me. I had a problem with cancer some 8 years ago and they investigated a lot of companies before getting Mobile Help. I've had it since and it's nice to know that it's there sitting in my bedroom. I can take the little thing with me when I go out too and go anywhere. Anytime I push the button to just check the system they're automatically there for me.

6 years ago

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Verified Customer

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Elizabeth Dickson Colorado Springs, CO

My mother lives alone and is now getting a little older. We needed to have some kind of device that she could carry with her in case she needed help. What we liked in particular about MobileHelp was that she could take it anywhere with her, not just within the house. The device has gone off several times and, whether it was an accident or not, they would still contact us and ask if it was an emergency. I think we could always get a lower bill from them, but the price is worth it for what we're getting.

6 years ago

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Verified Customer

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Marsha Bozeman Silver Springs, FL

We got it for my mother since they offered a wireless service that didn't need a phone line. We haven't had to call them much, but they've been very helpful when we do. We've had to replace the battery a couple of times and ship things back and forth, but besides that she hasn't had any problems with them. When I initially signed up for this service they didn't tell me about the different payment plans that they offered. I wasn't told that it'd be much cheaper if I paid quarterly or yearly instead of paying monthly as I had been doing. After about 3 years of having it, the service rep contacted me and told me I could get a lower rate this way. I was disappointed that it took them that long for them to reach out and tell me about it.

6 years ago

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Verified Customer

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Phyllis Wadley Holland, OH

I tried a couple of other services, but this one was the one I ended up keeping. When I had to use it they were very efficient. They asked me my name and dispatched the emergency personnel out to our house. They were very efficient. A couple of times the alarm has gone off while he's asleep, laying on the bed, and they've alerted me of those times too. Usually he's just right next to me, so things are alright. On one occasion my husband misplaced his necklace and they replaced it for him. They were very patient and good with him. I wish they would put the GPS bit on the necklace itself. That'd be a good improvement. That way they could track him all the time without the need to have the other bit in his pocket.

6 years ago

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Verified Customer

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Maureen Schwartz Glendale, AZ

I just did a comparison of companies to see what company matched my mom's needs the best. In the end, I picked MobileHelp. They've done a really good job about everything. They're easy to talk to and they made everything very easy when we were setting things up. My mom has felt more comfortable living on her own and going places with it. The button is easy to use and has given us no problems.

6 years ago

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Verified Customer

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Daniel Villarreal Cedar Hill, TX

At the time I got it they were sort of a pioneer in this kind of technology. The only other company out there only worked within a very small range, 100 or 200 ft from the main unit. I was getting it for my dad and I liked the idea of him being able to get help regardless of where he was. When we first got it, we helped him do some of the testing and everything, but now he's doing that on his own periodically. He wears the little necklace and charges it when he needs to. They always respond and are always trying to get better at giving the service. When it fist came out I thought the device and everything was great. Now I'm not so sure since they give you the cellphone bit and the pendant, so you have to carry both when you go out. Ideally they would integrate the necklace and cellphone into one, especially since you never know if the cellphone will be all charged up and ready to go whenever you need to go out.

6 years ago

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Verified Customer

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Sharon Mcnaughton Liverpool, PA

I just sort of picked it out for my mother to use. You can take the little thing with you since it's mobile. So my mother can take it with her even if she's just going out to the mailbox. She has not had to use it so far, but she tests it quite frequently to make sure it's working. They're wonderful. When I first got it I paid with a credit card that I had accidentally overspent. Instead of just shutting down my service they called me to let me know about the issue and I just gave them a different card to charge. That was very nice and I appreciated that.

6 years ago

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Verified Customer

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Brenda Smith Colorado Springs, CO

I bought it for my mother in law since she's 85 and lives by herself. She's very independent, but her hips went bad, so we wanted her to have something like this. We've had it for around 4 years now and, thank god, she hasn't fallen or needed it. We've only tested it once a year or so, partly because she is afraid that using the button will actually cost her money. They've always been wonderful though. The system is very economical and user friendly.

6 years ago

Reply from MobileHelp

Brenda, Thank you for your review! You can test your equipment as often as you would like, we would recommend at least once a month. There is no additional charge to test your equipment. Any additional questions, feel free to contact customer care at 877-827-6207. Thank you for being a valued part of the MobileHelp family! Sincerely, MobileHelp

Mar. 8th, 2018

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Verified Customer

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Rebecca Bush Pahokee, FL

In my research I figured out that they were one of the best ones, especially when it came to the device's ability to go anywhere and still be connected. That's why I purchased it for my mother. It's flawless and has never failed. Customer service does not delay getting in contact with you if there's a problem, especially when it comes to hardware issues. If something needs to be replaced, they will send it out immediately. I'm a bit disappointed in my mother because she will not push the button when she actually needs it. That just renders the whole system useless and, because of that, I'm considering canceling it.

6 years ago

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Verified Customer

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Shirley Brooks Long Beach, WA

I picked them since I'm out and away from the house quite often. With them, I know I can use my button to call for help if I need it. I've had to use it when my husband fell and they provided me with help immediately. When we call there's always a person there to help us. They're very professional and give us a lot of comfort. They also know who they need to call for us.

6 years ago

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Verified Customer

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Audrey Collins Kalama, WA

I got it for someone because at the time they had the little device that goes with you anywhere. It would cover you even when you weren't at home. As of this date, she hasn't had to use it, but she wears the necklace around her neck 24/7. They've always answered every question we've had and make sure that things are set up correctly. They've also taken a lot of information and notes on her medical history so that they can communicate that to whoever comes to help. As far as I'm concerned they've been very thorough with that.

6 years ago

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Verified Customer

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George Snyder Cedar Hill, MO

My husband was the one that decided to go with them. He's totally handicapped, so he can't stand or walk. We've had to use the button quite often because, in trying to move from one chair to another, he has fallen a lot. They're always there for us and are always very pleasant. We've had no problems with them. The button sometimes goes off when we don't really need it, but it's still a great service.

6 years ago

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Verified Customer

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Rachel Powder Springs, GA

Thankfully, we haven't tested the unit with an emergency, but they have always been very helpful with questions. Recently my mom came to visit for a few weeks. I called to see how to best handle her Mobile Help unit. I expected to be on hold for a while and was afraid it might get complicated. My call was answered quickly and it was a very simple process. I have been really pleased. When my mom lost power during ice storm, I felt a bit better knowing she had connection to help.

6 years ago

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Verified Customer

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Evelyn Polk Belton, MO

I got it because it works with the cellphone service and not on a landline. My son is the one that uses it and he had to push the button on it when he fell in the bathroom on the ceramic tile floor. He was unconscious but he had landed on the button so that the EMS were called. During testing we've been told that the device doesn't cover as much of an area as we'd like inside his home. Still, the button is very sturdy and dependable.

6 years ago

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Verified Customer

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Angela Stone Greenville, SC

I liked the fact that it had the GPS system in it so I got it for my mother and father. Every time I've had to call them about something regarding their devices, they've been right on top of it. They're very very fast when it comes to contacting my parents if they fall or if anything happens to them. I also like that they call me and alert me about what's going on with my mom. They even tell me when she travels to another state and I really appreciate that.

6 years ago

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Verified Customer

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Becky Babb Austin, TX

The service was referred to me by my daughter. I've had them for quite a few years now and they have always been very helpful and courteous. I wear the wristband all the time and, when I go out anywhere I carry the little thing that follows where I go. If I have to go out of town, I just let them know and the little thing can follow me there. I have a cat that has walked across the base a couple of times and has set off the alarm. When that happens they call immediately and are always very nice. They're very alert and do take good care of me. They're also very good at answering questions.

6 years ago

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Verified Customer

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Cynthia Hoover Pompano Beach, FL

This seemed to be the best system available for my mother at the time. It not only worked in her apartment, but also let her take it outside with her so she could get help anywhere. She uses the wristwatch for the most part. We just had a hard time getting her to wear the pendant so she switched to that one since it was more amenable. We've never had any problems so far.

6 years ago

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Verified Customer

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Donald Foster Macon, MO

In the three or four years that we've had it I've only used it once. On that occasion I fell on concrete and couldn't get up. I pushed the thing and my wife answered all the way in the house and called 911 for me. They took good care of me. We think that their mobile network is really good, though we haven't had any real use for it. We've got no problems with them and are very satisfied.

6 years ago

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Verified Customer

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Lidia Mursuli Jackson Heights, NY

I live alone and go to the beach all the time. Because of that I thought it would be a nice thing to have with me so I could be protected. I always have the pendant with me. On one occasion I had to use it because I fell and couldn't get up. I was alone so I pressed the pendant and I got a response right away. They called my cellphone to get the keys and they were here to help me in less than 15 minutes. For people that live alone, this is a good program. It works, I feel secure having it.

6 years ago

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Verified Customer

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June Maher Walkerton, IN

We saw it advertised somewhere years ago and decided to get it for my mother. At the time she was using a different system, but we just liked MobileHelp better. They have such a wide variety of things you can use. There's the necklace, the bracelet, the little mobile unit, and the base unit. It's all great for an elderly person. We had to replace the equipment at one point and they were very efficient and helpful with that.

6 years ago

MobileHelp Reviews