Name: Medical Guardian
Rating: 4.5

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Verified Customer

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Jo Thomasville, NC

I just recently had an experience where used the device, I mean I used the medical alert, and it worked perfectly. I fell, they called, immediately sent EMS, sent me straight to the hospital and then called my family. They took care of everything that they said they would take care of.

4 years ago

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Verified Customer

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Margaret Catasauqua, PA

They were just very kind and very helpful when we were setting things up. We tested it when we received it and everything worked fine. They were able to hear my mom from very far distances in the house. We like the response time.

4 years ago

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Verified Customer

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Pauline Columbia, SC

The thing I like about it is that I feel more secure if I fall because I can get help. When I tested it, I just pushed the button and someone answered immediately and called me by name. I told them I was testing. It's a little heavier than I would like.

4 years ago

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Verified Customer

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Martha New Bremen, OH

I like that it's simple. It's for my mom, and she's only tested it like twice and it was pretty pretty simple. She hit the button and somebody answered and I don't know if it was a test or I guess a real call so it's pretty simple. And she's actually bumped the button one time I think so no problem.

4 years ago

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Verified Customer

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Darlene Plano, TX

I've been very happy with it, so far it functions very well. I have only had to use it once and then it was my mistake but they answered promptly so that's good. Customer service has answered all my questions and was very helpful when I was signing up.

4 years ago

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Verified Customer

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John Bridgeton, MO

Customer service is fairly good, but we have been having some problems with the device where it doesn't seem to be working well for my father. We tested it a couple of times and once it didn't work and once it did. My father just had an incident where apparently it was triggered unintentionally and it made the paramedics show up, which was unnecessary for him at the time. Their customer service has been very responsive, they provide the information that they have, and they're easy to get ahold of on the phone.

4 years ago

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Verified Customer

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Carol Sicklerville, NJ

It is great. The only thing that bothers me is if I take it off and I forget where I put it, there's no little button you can push to find it. From time to time, when I am wearing it around my neck, the button will get pushed accidentally if I push against a counter or something and they respond quickly.

4 years ago

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Verified Customer

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Fran Narberth, PA

The best parts about Medical Guardian are that it's good anywhere in the United States, they answer immediately, and it's waterproof. I tested it twice, they answered immediately and they know who I was and asked if I needed help--it was fine. It's a little bit on the expensive side.

4 years ago

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Verified Customer

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Yvonne Yuma, AZ

Well I like the fact that its totally accessible wherever she is and that's something that she wanted to review with the Medical Guardian in the first place, because our previous one was just local coverage. Earlier this month we had to call through 911 and it works fine. Everything I expected. It has been very satisfactory for us.

4 years ago

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Verified Customer

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David Battle Creek, MI

Really isn't anything I dislike about it and it does what it was supposed to and I've set it off occasionally by accident they responded right away and especially when I told them it was an accident and they weren't mad or anything instead they're polite. I think it's a very good device.

4 years ago

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Verified Customer

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Hilda Garnett, KS

I feel safer that I have it, I don't get around real good and I live alone and just just has helped. I haven't had to use it but I had set it off two times by accident and both times they answered right away so I was pleased with that even if I didn't need them.

4 years ago

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Verified Customer

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Jan Faty Waynetown, IN

I have purchased 2 medical guardian accounts in the past several months. One for Charlotte and one for Don. When we contacted the company to get Charlotte started, they asked if it was me. We went through the whole process of saying that I ordered it but it was for Charlotte. Now I find out that just recently Charlotte accidentally pushed the button and the person responding asked if it was me, Jan. Obviously, this has not been corrected.

4 years ago

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Verified Customer

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Joyce Shabazz Irving, TX

I haven't had any serious issues with the device I've only did my monthly test and I've had a couple of times of accidentally hitting the button but the team is right on top of it that is what I like about it and right now I give it a five because they're very helpful and when I call

4 years ago

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Verified Customer

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Anonymous Jamaica, NY

Ordering the medical alert device was very nice. We tested it and they were very nice, good people. I like that I can put it around my neck and ignore it. It takes a considerable time to charge but I do not regret getting it.

4 years ago

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Verified Customer

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Robert Wyoming, NY

Soon after I acquired the medical guardian device, I tested it and it was a positive experience. The person was prompt and friendly. It was useful. One trivial thing about is that the two ends are held together by a magnet and the magnet needs to be stronger because it comes loose during my sleep cycle and I lose it on the floor and it can be hard to retrieve.

4 years ago

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Verified Customer

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Saul New Orleans, LA

The size of it is something I like. It definitely works well even when I push the button by mistake, they are right there to see if anything is wrong. Everyone I’ve talked to has been fine. I am glad I have it because everything is working out.

4 years ago

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Verified Customer

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Anonymous Delmont, PA

When I ordered the medial alert device, the lady I talked to was extremely useful. She was helpful and nice. I would prefer if it was half the size but I like that I can talk to a real person if I push the button and that the ambulance will come if I need it.

4 years ago

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Verified Customer

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Laura Evansville, WY

Sometimes it feels like a waste because I don’t anticipate an emergency but in case there is one, I feel like I need it. I tested it to make sure they had all the necessary information because I did some stuff online and by mail but they confirmed everything. It doesn’t take long for them to answer and they are polite and knowledgeable.

4 years ago

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Verified Customer

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Marlys Twentynine Palms, CA

I wear my device every day. I feel naked without it. I gives me a sense of safety. I take it off when I shower but I leave it on the toilet so that it’s handy if I fall. I am very happy with it. I really encourage other people to have one.

4 years ago

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Verified Customer

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Dorothy Hayden, ID

Whatever I need, all I have to do is call and they are there. I feel safe because couple times I've had a question and I've always been able to you know just pressing the button then I can talk to a live person and I think that's that's nice you know, knowing that I've always got somebody that I can contact if need be.

4 years ago

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Pat Hawkins Lafayette, IN

To big looking and flash is bright. When charging it is very bright. I‚Äôm a new customer so far I‚Äôm very satisfied. When I received the product it was very easy to get going. When I turned on it activated immediately. When I pushed the button the operator called within seconds. Very impressed how quick he was to call. I would tell friends to try your product if they every have the need of this type of service. Thanks truly Pat Hawkins

4 years ago

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Verified Customer

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Joseph from Virginia Newport News, VA

Bought it for my mother in law who has Parkinson’s disease. It gives her more confidence to do what she is going to do without fear. It seems nice. It’s not cheap plastic. The person came on right away when we tested it. They were nice and clear. She is a little hard of hearing but she could hear it really well.

5 years ago

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Verified Customer

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Anonymous Las Cruces, NM

I like the security it provides me knowing someone is watching. The salesperson I talked to was very patient with me. They answered all my questions and followed up with me a different day like they said they would. Everything went according to plan, so I'm very satisfied.

5 years ago

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Verified Customer

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Mary Thomasville, PA

I like the fact that it's there for me whenever I need it. The only thing I don't like and wish they'd change is that the device would give you a signal of sorts so you know when to charge it. Otherwise, you don't see it's dead until it's dead.

5 years ago

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Verified Customer

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Jane Cottonwood, AZ

Their device is very convenient to wear around my neck. You can wear it in the shower and it works out well. Thankfully, I haven't had to use it for real but have tested it and it worked well. Whenever I've needed them, they've taken care of me.

5 years ago

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Verified Customer

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R Jake Coldwater, MI

I haven't had the device long, but it seems to be working like it's supposed to. I test it the first of every month and it always works. I charge it every 3-4 days which is way too often. I wish it would last longer. Everyone I've talked to has been very courteous to me.

5 years ago

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Verified Customer

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Elizabeth Washington, IN

I like everything about it except it's a little bit heavy to wear around my neck. I used it once by accident and they answered almost immediately. They were very courteous, easy to understand, and made sure I wasn't in any danger. The whole experience was nice and professional.

5 years ago

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Verified Customer

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Helen Taunton, MA

I like the fact that the device is always available if something happens when I'm alone. I haven't had any problems with it so far and once we tested it they were responsive within two seconds of pressing the button. I'm very happy with Medical Guardian overall.

5 years ago

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Jackie Yellow Springs, OH

We bought an alert for our aging parent and it's been a relief. Each customer service experience has been really positive. From the initial calls with sales to the early days of setup. That everyone is so helpful makes all the difference!

5 years ago

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Verified Customer

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Bonnie Rentz, GA

I don't like how much the device weighs on your neck, but that's the only thing I don't like about it. When I tested it, I pushed the button and they asked what they could help me with. I was able to understand them really well.

5 years ago

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Anonymous De Soto, IA

The system is very light weight and easy to charge. I haven't had any problems with it. I'm very satisfied with it because every time I've tested it they have been very prompt in getting back to me. It gives me peace of mind, and I wear it all the time.

5 years ago

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Verified Customer

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Robert Nunda, NY

Their device is small and convenient. I wish that it could go longer than 5 days without recharging it. I called customer support to inquire about why my device was blinking blue and they were able to answer all my questions easily and quickly. Overall, I'm very happy with my unit.

5 years ago

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Eileen Inverness, FL

This device gives my mom security. I wish they would put more holes in the watch since my mom's wrist is very small and it doesn't stay in place, so I wish they had different sizes. When we tested it, they responded right away when we pushed the button.

5 years ago

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Verified Customer

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Anonymous Derby, NY

I've tested the device a few times and it works. It takes you awhile to get through to someone so I can't imagine how that would work if you have an emergency. However, when they do answer they are friendly and gracious. This device is worth the money and peace of mind for myself and my children.

5 years ago

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Verified Customer

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Sandi Fallon, NV

This device came in pretty handy a couple of weeks ago when I was in the kitchen and broke my arm. I was able to talk to a lovely young man on the other line and it was very soothing. This device is very helpful and easy to use and gets you a hold of someone within a matter of minutes.

5 years ago

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Verified Customer

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Joel Saint Petersburg, FL

We've tested our device and it works perfectly. We are very pleased with it overall. Every time I interact with customer service they are very supportive. I think everyone should have this system. It provides attentive security that's unavailable without the device.

5 years ago

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Elizabeth Rocky Mount, NC

I like that this device goes anywhere I go. When I first tested it, I got an immediate response. With other companies, you have to have one device for at home and one device for when you leave. Medical Guardian's device lets you take your device anywhere as well as using it at home.

5 years ago

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Barry Ocean View, DE

Customer support is very nice. They answer any question. I am very happy with the service. I got it for my father and it gives me peace of mind. We tested to make sure it was working and they came through. Definitely recommend.

5 years ago

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Debra Republic, MO

Love that it is easy to use and it makes me feel safe in my own home. It does take a couple of minutes sometimes to answer when I push the button and it does seem like a long time. They are very nice about it if you press it accidentally. It is affordable so I would recommend it.

5 years ago

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James harris Las Vegas, NV

I wanted to wait to rate them until I had a problem my lander broke and they said it would be here today and it is. Also my unit would not charge. I talked to someone who knew instantly what the problem as it was a quick fix. Both reps I have talked to have patient,kind and extremely professional wish all companies costumer service was as hood

5 years ago

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Verified Customer

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Fred

I like the safety and security knowing I've got it on. I used it when I fell, and the police department was there in about five minutes. They got me up and moving again and I was really impressed with the whole process. The people in customer service are very pleasant, professional, and make you feel comfortable when you call.

5 years ago

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Paul

I like it because it works, but it weighs a bit more than I thought it would. It's well designed. I'm optimistic and hopeful that their customer service will be there when I need them. My battery suddenly stopped one time, so I wish there was a warning before it dies so I can charge it before it shuts down completely.

5 years ago

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Lois

I don't have to worry about falling and nobody being home. I fell and broke my leg which is why I bought this device. I can even take a shower with this device and the water doesn't hurt it. I've tested it every once in a while, and they always answer me immediately. It works great and is a good machine.

5 years ago

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Joanne

The Medical Guardian bracelet is really comfortable, and I'm really pleased with it. There have been a few times I've tested it and they were very polite when answering me. The response time is quick and everything has been great so far. Customer service answers all my questions and is very polite and friendly.

5 years ago

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Anonymous

I got this device for my mother. The two times I've contacted Medical Guardian, they have been very responsive and nice. They are good to new customers. We tested it once when she first got it, and the customer service is very kind and nice to work with.

5 years ago

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Anonymous

Their customer service calls periodically to make sure it's working, but it's simple and easy to use. The set up was also easy. When I tested it, they took longer than expected for someone to answer me. It took about 2-3 minutes, and if I were having a heart attack or something, I'd need someone to get back to me in about a minute. It can get a bit expensive to purchase this service.

5 years ago

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Sandy

We've tested our device many times and they're very responsive and address the patient by name. They always clarify to make sure help is needed or not when the device is tested. They're very polite and courteous to deal with.

5 years ago

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Dorothy

I got this device for my grandma who has used it a few times and it's worked. This company always answers my questions and give good advice as to what I should add to the device. They also inform me about promotions going on.

5 years ago

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Donna

You can’t beat nationwide. I did check it when I got to my winter house and they got the address right. It is a little big so I wear it under my shirt. I am hesitant to wear it in the shower but other than that I feel confident. They helped me set it up. They are very nice and friendly.

5 years ago

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Kathy

Haven’t had to use it in an emergency yet but I feel content knowing that it is there and that it works well. It was easy to use and to get prompt service from it. They are very nice and polite and helpful. All my questions have been answered promptly.

5 years ago

Medical Guardian Reviews