Name: Medical Guardian
Rating: 4.5

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Verified Customer

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Anonymous Frederick, MD

I tested it and it worked out fine. I didn't get a lot of instruction before I purchased it about when you should charge it and how long it has to be charged something like that. I think that needs to be a little bit more in the presentation by the sales person. They also tell you that it can be return within 90 days but they don't tell you there's a restocking fee so that's really not full disclosure, other than that it does what it's supposed to do so far. I accidentally hit it once and it went off and the girl was very prompt and very good.

3 years ago

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Francis Buffalo, NY

I've been thoroughly satisfied. I've had a good experience and, and I would recommend it to anyone else. When I tested it I got a quick response and told the person on the other end of the line that it was a test and everything was fine. I like the size of it, I like the fact that the cord that goes around is very nice and It's easy to use.

3 years ago

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Sam Clayton, NC

It was very simple to set up and opted to pay for a one year service one time and the gentleman that helped me, I think his name was Jean Pierre, did a great job. When we tested it they answered very quickly and were very helpful. No problems communicating with them. We like the accessibility and the fact that they're water resistant and seemingly no problems with them thus far.

3 years ago

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Ruth Bloomington, IN

I like the ease. And the security of knowing people are okay if something would happened. I tested it a week ago and it was working fine. And I charge it everyday for a little bit. The people were very polite. Worth every penny.

3 years ago

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Ruth Ann Kerrville, TX

I think they are trustworthy. It's kind of expensive but it's very important. The lock box they sent me was a bit ridiculous. We test the device every now and then. We have very poor cell phone coverage here at home but the unit seems to work each time, although it's a little bumpy, it is still it works every time so I'm pleased with it.

3 years ago

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Norris Syracuse, NY

I like that it works all the way around the yard so if my husband is outside and I'm not there he can still get help. We tested it everything seems fine. The woman we spoke with on the phone helped me set everything up, she was very helpful.

3 years ago

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Anonymous Flushing, NY

The the device itself is excellent, the necklaces are deplorable, it has broken three times and my gadget has fallen on the street and I'm very lucky that I heard. They sent me two and they just don't work. I have tested it six times and it works very very well. The operators that answers are excellent.

3 years ago

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Jane Wilmington, DE

I like the fact that gives me a sense of security since I live alone and. I don't have anybody to check in on me. I just wish that it had a little longer battery life if it lasted for a week instead of five days that would be ideal because then I would only have to remember to charge it once a week.

3 years ago

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Anonymous Furlong, PA

I feel safe and know I can get somebody if anything happens and I think that's a big plus when you feel safe in your home if you're by yourself. They are very good I'm very happy with them. They're always willing to help and answer any questions. Very good to deal with them. We test it every once in a while so we know that it's okay.

3 years ago

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Norma East Peoria, IL

They're very prompt when this machine goes off, they're very prompt calling to see if it's an emergency or if there's anything we need. And so far there's been no emergency only accidental trip ups. They're very prompt at answering and very helpful.

3 years ago

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Robert

They responded immediately. I tested it the same day I got it, it worked perfectly. A medical alert device is terrific. I can wear it on my wrist, it's waterproof so I can wear in the shower and I have nothing negative about it and everything positive about it.

3 years ago

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Karen Hearne, TX

They do what they said they're going to do. I tested it and I got an answer right away to see if I was all right and the people on the other end are always very kind and helpful. I haven't had any difficulty with it at all. I don't know what to tell you, it's easy to put on, easy to take off, it's easy to get help if I needed.

3 years ago

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Alyce Osceola, IA

I like everything about it and they're real prompt. I had to used it once. And they were real prompt answering and told me they were sending help but by then I could breathe and everything was fine so they canceled the help. I wasn't too happy with the equipment because the the necklace broke like six weeks after I got it, but they replaced it.

3 years ago

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Bonnie Georgetown, TN

It's working fine. Any time I've had to call them they solved my question or my problem. I just tested it a couple days ago and pressed the button, they responded immediately and made sure that the system is online. I like the people are very responsive if button is alerted they responded immediately and clearly.

3 years ago

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Cynthia Commerce, TX

Every time we've done a test run they have responded courteously. And also the person that helped us at the very beginning was very professional and courteous. I really appreciate how handy it is and that the security of being able to do a test run. It's really a great comfort.

3 years ago

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Anonymous Buffalo, MO

I'm happy with it. So far they've done a really good job. I tested it twice right after I got it, one time I took off my neclace and they said the fall detected and I got that cleared up. When I'm by myself it gives me some security so if I fall down I can ring this little bell.

3 years ago

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David Thirsk Haysville, KS

We really have no experience or complaints. Thankfully we have not had to use the system. The only time it was activated was when my husband accidentally bumped the bracelet and the monitor was activated. The response from Medical guardian was immediate to check the nature of the alarm.as

3 years ago

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Ardy Greatorex Waldoboro, ME

I have been pleased with the company's response when I had a question, like the fact of no contract and payment can be quarterly or yearly, am glad that when I need help, it will be summoned: medical, fire department or police; think every elder person who lives alone should have one.

3 years ago

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Brenda

The system is good. But, I've had a problem with medallion blinking red . Replaced for me. New one did same thing. One said it blinks when battery is old. Another said it blinks more if battery. So, I've just let that go. I've had problems with other little things. Called several times. Each person had a completely different way to resolve. No one I called seemed to know whether or not if my pacemaker would interfere. My answer came from my doctor and your site online had more answers than the technician. What I'm saying is your people all have different options from each other. One time I was promised they'd call back with answer and they didn't. Your help is not clicking together.

3 years ago

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Anonymous

I just wear it everyday and its available. Apparently it went of without even realizing that I hadn't even touched it so it was very you know it goes off quickly. I like that I can call and answer right away because I had situation the other day when it went off and was nothing wrong I don't even know like I'm going to answer didn't you know simple.

3 years ago

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Judy

It seems to be okay. I've called and had it tested once and it's nice that it was working. I wear it everyday though I just don't wear it to bed at night. I think it said you shouldn't wear it at bed at night with the necklace.

3 years ago

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Anonymous

Mostly I like it. The only inconvenient part of it I guess it doesn't matter that much it's only useful at home, I don't have the GPS thing added to it so when I'm away from home doesn't do anything. Well we've tested it several times, I've never had to use it for real and it worked fine when tested. We tested it on a weekend to begin with and we didn't get any response from the support group so apparently it don't use it on the weekends which isn't convenient at all.

3 years ago

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Carol

The girl I talked to was knowledgeable and she was very polite. I tested it after I charged it when I got it But I haven't had to use it. The quality looks nice and I guess its sturdy. I still don't quite understand why it is blinking the white light but that's I've talked to the girl about it the costumer service people are very polite and knowledgeable.

3 years ago

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Anonymous

We've only tested it We haven't actually had to use it so this really nothing to report other than the test went fine. There have been problems. I feel better knowing that my mom is gonna be looked after I can't be there so its like having somebody there just in case

3 years ago

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Carolyn

If I really need them, they answer. I wish I had gone with the wrist one rather than the necklace because I accidentally press it. I accidentally pressed it a couple of nights ago while cooking and they answered in a pretty short fashion and I told them I didn’t need them.

3 years ago

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Ethel Smyrna, TN

Everytime I've contacted them they've answered my questions and been good. There's nothing remarkable about the test that I did, I got a call back and I talked to them and told them it was just a test and they disengaged. I like that when I accidentally engage it that I can push the button and turn it off.

3 years ago

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Patricia Mount Pleasant, SC

The only complaint I have is that you're supposed to be able to remove the cord from the device if you wanna close it into like a belt clip but the instructions stated press on the button to remove it but there is no button to press on mine. They were very courteous and they answered any questions I had. I've tested it before and the person answered it in a timely fashion. It's easy to use, includes fall detection.

3 years ago

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Luba San Luis Obispo, CA

We just got it and we only used it once so far and we had sort of a fire drill with it ended up being a non emergency. I really appreciated the rapid response that I received from Medical Guardian.My mother seems to have no problem with it so that's good. It's been responsive and they've been thorough in explaining everything to us.

3 years ago

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Joan Huntsville, AL

It was easy to set up and the people answering on the other end are also easy to understand. It worked well when we tested it, the operator was pleasant and efficient and quick response. They are quick to answer when you pressed the alert button.

3 years ago

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Elizabeth Zebulon, NC

I will recommend it to anybody that's elderly and need a support, that's the best thing to have. It's easy to get to and you can depend on it. I had to go up and down stairs a lot and I'm scared that if I fall I will be able to get through it. But I know if I have it around my neck if I should fall somebody will be there.

3 years ago

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Dorothy Cedar Rapids, IA

It's the easiest one I found to use. It is durable, it works. So far we just tested it one time and they came on speaker really really quickly and help us out, it's easy super easy. There's several ways to contact somebody if I need a question answered. I like that it's easy and it's convenient.

3 years ago

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Susan Kamerling Scranton, PA

I like the peace of mind that comes with the system. I got the system for my mother and have the app on my phone. I am concerned that the connectivity always reads poor. I tried moving it closer to a window as directed by customer service. It didn't make a difference. When I have tested the system, it works. However, how do we know it will function if it is needed?

3 years ago

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Donna

I tested it and worked just fine. Once my granddaughter pushed it by accident and they called me right away. There's nothing I dislike about it and its very convenient. I fortunately haven't had to use it, but it's nice knowing that its there.

3 years ago

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Connie Heironimus Winchester, VA

Have used it twice after a fall and within seconds I was talking to someone, they contacted EMS and called my son. The continued to call each contact number for my sons until one of them received the message that I had fallen and need help to get up.

3 years ago

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Richard Aurora, CO

3 years ago

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Kristian Astin Rome, GA

It's a great system to have. We fill very safe that it's working properly and she can use it very easily. We are paying for the drop detection and so far with a few falls she has had, it doesn't work. Thankfully she hasn't passed out with any falls. We have called IT several times and we always get the we will have to look into it after they go through their first step repair. Then no one ever calls us back. If we are paying for it. It would be nice that it work more than it is.

3 years ago

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Sherryl Schaeffer Saint Louis, MO

I am very impressed by Medical Guardian. The unit itself was promptly received and seems to be a good solid product, in addition to being attractive and compact. I really enjoy its ease of use, accuracy, and the efficiency as well. The customer service and support has been nothing short of excellent!

3 years ago

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Susan Midlothian, VA

I I love it. One time I accidentally threw my purse on the bed and didn't realize that set it off and they got with me right away it was really good. I really appreciate that so it made me feel safer. It has just really good server and I'm quite pleased.

3 years ago

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Elizabeth Pawleys Island, SC

I like that it is easy to work. It has worked with me when I accidentally hit it on the floor and they called me and thought maybe I had fallen. Its easy to wear and so far I don't dislike anything. They've always been able to help me every time.

3 years ago

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Margaret Columbia, SC

It does have to be charged and so I'm unprotected during that time, I usually put it on whenever I go to bed at night. My cat pushed the button and they did respond quickly and I was glad to be able to tell them I didn't need them.

3 years ago

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Anna Hopkins, SC

I like that if I have it on I know I can get someone if something happens. I got it for peace of mind. They called me several times and asked if I had any questions, explained how to set it up and they were very nice about it.

3 years ago

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Linda Powell, WY

I like that it's small enough but still usable. I like the quick response when I do use contact them. They're pleasant, they're quick to respond and they're happy to work on anything that might not be perfect. I'm just so comforted and my family's comforted knowing that I have it and that it's so efficient.

3 years ago

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Patricia Tempe, AZ

I've got it set off accidentally a couple of times. I had a dog in my arms and the dog climbed on my chest but I accidentally push the button but you know that was not a problem I just told them it was an accident, I didn't need help.

3 years ago

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Anonymous Marietta, GA

I've been very pleased that it fits on the waist band of your pants and you can just drop the cord in that and then I don't ever take the cord off but it, I've been very very pleased with that. I feel very very secure having it and I keep it on me at all times except at night and at night I have it in my bed.

3 years ago

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Anonymous Pahrump, NV

It's like any insurance you pay for. Whether you use it, it is always there. I have used it and I was pleased with the outcome. They sent a friend to help me. Fortunately I did not hurt myself. It was just a matter of getting me up. I appreciate the help. They were very prompt and accommodating. They did what they were supposed to.

3 years ago

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Carrie Browns Mills, NJ

Every time I have tried to use it, it is always reliable. I feel like I am not alone. It is light and easy to wear around my neck. You have to charge it every five days and sometimes I forget. It would be nice to have a record to know when it runs down.

3 years ago

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June Knoxville, TN

Medical Guardian answers immediately and are courteous and make sure everything is fine. They have been very kind. I have to plug it in every night though I am able to go five days without charging it. It gives me comfort knowing someone is on the other end of a call if I fall. They have been right on calling me back.

3 years ago

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L Port Ludlow, WA

I was impressed with the initial sales call. It wasn’t a hard spiel. It was informational. They were patient trying to describe it to me. It was very thorough. One time the staff contacted me because the device was not working and they wanted to make sure it was working. It was a good interaction. I feel relatively safe it.

3 years ago

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Philip Portola Valley, CA

If someone were to ask, I would recommend it highly. It’s a good service. Its not cheap but it is not inexpensive to hire people who know what they are doing. I like that I can talk to a person and that it works as advertised. We needed it. The response time is immediate and the answers and explanations are totally great. It is handled properly.

3 years ago

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Margaret Washington, MI

I’ve only used it once since I got it and that god they were there. They were very polite and I love that they were able to get the ambulance here quickly. I was having chest pains and shortness of breath and I pushed the button and they answered right away and sent out an ambulance. They called me back two minutes after the ambulance.

3 years ago

Medical Guardian Reviews