Name: Medical Guardian
Rating: 4.5

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Verified Customer

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Anonymous Greer, SC

I accidentally pushed it once I didn't mean to and somebody answered immediately. I wish it didn't flash, everybody's asking me what is it flashing underneath your clothes. It gives a sense of security, but I bought the fall protection which if you fall you're supposed to be able to alert I have gone down twice and it's not done anything so that would be my dissatisfaction with it.

3 years ago

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Barbara Redding, CA

It's working great. She calls to tell me when it needs to be charged. I have had to use it a couple times I have fallen and boy they come right up when I pushed the button. I lose my balance and I fall so and they have been a big help, they've gotten my help right here. It's working great.

3 years ago

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Bertha Shawnee, OK

Everything has gone well. I accidentally set it off by leaning over and pressed on it one time and it was answered immediately. That told me that if I really, really needed help they would be there. I really wish that I had gotten a watch because I think something on my wrist would be less noticable.

3 years ago

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Allan Kay Columbus, IN

I keep it on in case something happens. The folks that helped me to set it up were just absolutely great. I've accidentally called it a couple of times and response was certainly quick so I know that if it were an emergency they have my back. I wish I had a pocket to put it in sometimes.

3 years ago

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Anonymous Blairsville, GA

My wife, Beverly, uses it when I'm not in the house, like when I go shopping and it comes in handy to know that least that she has somebody that can be out here at the house real quick if I'm not available. I know the response is really quick.

3 years ago

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Christine Gaffney, SC

Every time that we've had to get in touch with them for any reason at all they are very cordial and very dependable and do what they say they will do. It works well. It just gives me comfort in knowing that if I need somebody I can get to them very fast with this.

3 years ago

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Alice Newark, OH

I like that it's right around my neck so if I fall it'll go off and let my contacts know or when I need help they'll come. When I've called their customer service I've never been put on hold. I've got all the answers I needed.

3 years ago

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Barbara Sulphur, LA

Every time I've had to call Medical Guardian been excellent about getting answers, and answering my questions. The customer service is very friendly and knowledgeable. I don't like that the device has to be recharged every two or three days. But it is mobile and doesn't require a home monitoring system.

3 years ago

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Brian Lakeland, FL

It's small and compact and it's not in the way, we have 2 little puppies and they don't bother it. They have called me several times and said that I didn't fill out some kind of paperwork and send it in and I sent back everything they had sent me and they said they didn't receive it so they were going to send me some more and I still never got it, but they quit calling so I guess it's okay. Maybe they found it.

3 years ago

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Sandra J Thompson Marietta, NY

Jessica and Linda (from Collections) was instrumental in my reaction. As with many, we are running out of money fast with inflation. She offered me options that I did not know about. She didn't have to do that, but she did and that made all the difference. She was very kind and patient.

3 years ago

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Wade Pittsford, NY

I like about it is that immediate connection with people who were there to give me some help when I need it. Fortunately I haven't had to use it but when I first got it I tested it and then I had to get a replacement and I tested that and everything was fine.

3 years ago

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Sue Franklin, TN

I just tested it first part of this month and used the little wrist watch thing and mashed it and about three seconds or so the agent came on and told her that we were testing and they agreed to that and everything was running fine so it was very good.

3 years ago

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Sherry Oklahoma City, OK

I forgot to charge it when I fell in the yard it didn't work because I didn't charge it but it's perfect because that was my fault and when I first got it I had forgot I had it on one and I went in my closet and was gonna put on a short sleeve shirt and it fell on the floor in the carpet and it said that they detected the fall and was I okay, so I knew it worked when it was charged.

3 years ago

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Vernon Orland, CA

It's handy, I got it around me all the time in case of any emergency. All you have to do is press it and I tested it and it worked perfectly. Immediately somebody comes on and asks if there's a problem or why, I just say I'm testing and I just hung up. Good reception and they can hear me and I can hear them very well.

3 years ago

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Terry L. Scott Dayton, OH

Whenever a test has been conducted, as suggested, the service has always been there. The one time I had an actual need for the service, the agent responded quickly and stayed with me until the emergency service arrived and attempted to contact my contacts.

3 years ago

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Rebecca Hopper Tidewater, OR

We got Medical Guardian for my father. He was not convinced he needed it. About a month after he started wearing it, he fell in his bathroom. He struggled for about 15 minutes to get up on his own and then finally pressed the watch button! Thankfully, he did not get seriously injured. Needless to say, he is now happy to wear the device

3 years ago

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Teddy Metairie, LA

The only thing I dislike is that if he is incapacitated he can't push the button, like if he passes out and he's alone. When he thought something was wrong with the battery he called customer service and they solved the problem.

3 years ago

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Steven

When I pressed the button by accident about a week ago 3 seconds laterthey called. I put it on my belt loop and it falls off so I have to go look for it. It's in the house of course, but it it's under the bed or whatever and I'm blind. I like that it is small so it fits in my pocket too. The charging is easy, everything is easy.

3 years ago

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Shirley Hastings, MI

The contact information is hard to find unless you're holding the paperwork that came with the device. Its not readily apparent how to get a hold of them by internet for anything other than sales. We tested it and they answered within probably 30 seconds.

3 years ago

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Sherry Tazewell, TN

I like the fact that if there's a time that I need help, I will get the help I need. Sometimes the signal is not what it should be but that's not the guardian's fault. It's just not great, signal here. When I first moved here it wouldn't work at all. So I picked medical guardian and now the signal goes right through and and I get a hold of somebody right away. If I have any kind of a problem, I can call and somebody will help me figure it out. Everybody I have dealt with has been really nice and understanding and listens.

3 years ago

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William Dallas, PA

The few questions that I've had since we've had it I've been able to get answers for. I did come home on one occasion and find my husband on the floor and the device was used and they contacted the people in the order they said they would. It works as I had anticipated it would.

3 years ago

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William Neptune, NJ

When you're living by yourself you need a way to get help if you need it because you don't have anyone available to help you. Just recently I tested it and everything worked fine. I haven't dealt with anybody else in this field but I'm satisfied with what they're doing.

3 years ago

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Sherrie Palm Desert, CA

It's a security blanket for me. I live alone and I accidentally set it off and they're very prompt so that made me feel very confident. The thing I don't like is I set it off twice because I leaned to get something, I wanted to be able to use it to go out in public and with the flashing all the time that's not an option and I can't get this cord off without cutting it.

3 years ago

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Ruth Wichita Falls, TX

My favorite thing is I can wear it in the shower. I have tested it three times and all three times it works perfectly. The only thing I'm having trouble with is that it is starting to get to where It won't stay charged as long so I'm having to charge it more.

3 years ago

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Roselyn Gilbert, AZ

I got the the key lock box thing that's on our front door in case they need to get in the house they don't have to break down the door. It's comforting to know that Is there if needed. It's a little bit pricey but you get what you pay for.

3 years ago

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Sabina Florida City, FL

It's a great great service.They're always there to asnwer any question. The customer service that they provide is an excellent resource. The one time I tested it was when we first got it was great. I walked a great distance to make sure that I was able to be heard from the patio and from the front door. It's a reliable option.

3 years ago

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Waldine Fayetteville, TX

They've always responded very quickly whenever I needed them or whenever I had any questions I could call them and they were very responsive. My mom had to push it like 3 o'clock in the morning because she had lost her oxygen and they responded very fast to that. It's very dependable and easy for my mom to use.

3 years ago

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Sharon Minot, ND

I had one before with a different company and I was very unsatisfied, but I've been very pleased with this one. I've tested a couple times and it works very well. They have called me to ask me questions about installs, so I'm happy about that.

3 years ago

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William J Middletown, OH

I like that I can wear in the shower, in the bathtub and not worry about to getting wet. It's easy to get on and off. When we tested it they got right back with us and asked us questions if we were okay and if we needed help and we told them we were just testing it, but they were right there on on top of things, we like it. Customer support is right there to help you and got every answer to your question you need.

3 years ago

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Cindy Pierce Madison, ME

They were very responsive when I did a test. My mother does not wear it. Too independent. I'm hoping she will take it with her when driving. I keep talking to her about it but have to go find it in a draw to put it on the charger.

3 years ago

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Betty Dallas, TX

I like that it holds the charge. I do not like the fact the light flashes. I had a fall, a bad fall, and my device did not go off, but my apple watch did go off and so that is the reason I have it. Generally I'm pleased but I've got to be sure that when I fall it's going to work. I would like to replace the band with a necklace.

3 years ago

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Brenda Waldorf, MD

I called because my necklace broke and within no time I had 2 replacements in my mailbox. I like it because I can wear it in the day and at night when I go to bed I can lay it on my night stand and still be able to get in touch with them.

3 years ago

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Anonymous West Alton, MO

It's for my dad, so when I have to run errands, he's protected. We tested it when we first got it. It worked fine and the first time dad took it off he accidentally hit the button and they responded immediately, it's cool. They were totally understanding and just asked him if he needed an ambulance or if everything was okay.

3 years ago

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Barbara Oregon, OH

I'm happy with it. It's good. They're quite helpful. I only tested it the first time I got it was just to see what it did. The gentleman that was on the other end was very helpful and said if I needed anything all we had to do was push the button. It's convenient. It flashes when it needs to be charged and it's it's an easy charge. I've got no complaints about the thing except for the price for a year.

3 years ago

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Anonymous South San Francisco, CA

It's easy to use. I wish it would do something to let me know when it's got to be charged. I inadvertently hit the button and someone came on I said sorry I accidentally hit it just consider this as a test. They answered immediately. So far I it seems like a very good value.

3 years ago

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William Graniteville, SC

Very friendly. After they determined that I didn't need any help after I had accidentally set it off they were nice about that also. It needs to be recharged twice a week and it doesn't give any warning when it's about to lose its charge.

3 years ago

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Steven M Colorado Springs, CO

I tested it when I first got it and they answered right away. One time I accidentally hit it not knowing it and I accidentally hit the button and they answered right away and asked me if I was okay and I told them yeah I accidentally hit it and they said okay. I just like everything about it so.

3 years ago

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Betty Savannah, GA

I accidentally dropped it and it came up with fall detection immediately and they came on asking if I needed help. So even though it was an accident, I realized how on the ball they were. I just don't like the black cord around my neck when I'm dressed up. But I really like the little base station.

3 years ago

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Anonymous Monroe, GA

Very pleased so far. We tested it at the very beginning and it works fine. The person came on the other end and we talked to her she was great. The only time we had any issues was when my mother had accidentally pushed the button and someone comes on and it worked out fine. She likes the way it looks.

3 years ago

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Jo Fort Pierce, FL

I feel so much safer because I live alone and I will have no family when they move. As soon as they leave I'll have to put that box on the outside of the house for 911 to get in. If I need help all I have to do is push this button and I can get help no matter where I am. It is a little heavy, but it charges really quickly.

3 years ago

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Barbara Ankeny, IA

3 years ago

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Martin

Their printed materials are good. I tested it when I first got it and then another time for some reason without touching it I got a call from HQ asking if everything was okay. I'm just afraid that its going to go off again for no reason.

3 years ago

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Robert B

When the battery goes dead I have to go on the internet to see how much it has left. Customer support called me right away which I liked. Device is very convenient. Not obstructive. I have tested it every 2 weeks. They're very prompt on the response and we are very pleased with it.

3 years ago

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Alexandra Lakewood, CA

So far so good. Last time I tested it, it took a while for them to answer. I like that it is available when I need and when I press the button I don't have to worry about that dialing the number. The customer service people on the phone were very nice.

3 years ago

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Joanne Norfolk, VA

I have already recommended Medical Guardian to someone. It is very responsive. Very touchy. My wife fell and called the medical guardian people and they notified the right people to assist her in the emergency. It's very touchy and responsive. Everything has been wonderful.

3 years ago

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James Van Wert, OH

I like the response that I've gotten. I've dropped it a couple times accidentally and the response has been almost instantaneous. I tested it and they responded really quickly when I pushed the button. I usually wear it on my belt and the response has been excellent.

3 years ago

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Angela West Haven, CT

I haven't had any problems. Nothing to complain about. The quality of the device is very good. I like it, it's very comforting to know I have something right here in case I have troubles. I feel safe with it. I know that if I need it, I have a comfort company and that I can contact somebody from what's hanging on my neck.

3 years ago

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Carrie Alpena, MI

We're new to the medical alert device, which is for my Aunt Carrie- she is the actual owner of the device and I'm her emergency call. We like the idea that she can go out in the country and walk the dogs or do any of that stuff and we don't have to worry about her falling no matter where is she. Medical Guardian called and said we needed to do our monthly testing. We tried the thing 5 times and it kept saying "call failed" so that's a bit worrying. One thing that happened was when the device was in the charger, my Aunt Carrie's devil cats knocked it off the table where she couldn't get it to get ahold of Medical Guardian. There was a firetruck, ambulance, and two police cars at her house in 7 minutes. I found that very impressive.

3 years ago

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Debbie Nathalie, VA

I haven't had to use it but I was away with my children on vacation, many miles away from home, and someone came out instantly when I needed help finding it. In less than five minutes it was found by the beach. I like it because I'm living by myself and I have a peace of mind.

3 years ago

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Zenda Granbury, TX

There's nothing I don't like so far. They're awesome and every time I called, they know exactly what I need and how they help. I tested it when I was in South Texas and in Tennessee just to check and make sure that you guys knew where I was and they worked great both times.

3 years ago

Medical Guardian Reviews