Name: Medical Guardian
Rating: 4.5

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Verified Customer

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Judy Scott City, KS

It's nice to have it. Nice to know that the support is there. When they call me when there's an emergency they explain what's going on and the reassurance that they have contacted who they need to contact. It works very well.

2 years ago

Reply from Medical Guardian

Thank you for taking the time to write a review Judy! Our customer care specialists are highly trained to be as professional and efficient as possible when on the phone with a customer. I am glad they were able to provide you with the assistance you needed.

Mar. 1st, 2023

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Verified Customer

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Patsy Bedford, VA

It's been very helpful. About three weeks after I got it, it saved me. I've had excellent service and when I fell and knocked myself out, I had a concussion, and couldn't get up. They came and got me and I was good. I'm happy with it.

2 years ago

Reply from Medical Guardian

Thank you so much for your thoughtful and kind review. We are a mission-based company, dedicated to helping our customers stay independent with dignity. Our customer service team is staffed with highly empathetic folks who really care about our community. Your review will be shared internally to recognize their great work. All the best and stay well and safe.

Mar. 1st, 2023

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Verified Customer

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June

We haven't had any problems. It could be louder. She used it once and she told me she couldn't hear the person's voice. She's got a hard of hearing. Other than that, the rescue came right away. When we called them, they answered.

2 years ago

Reply from Medical Guardian

Thanks so much for your feedback. We value our customers and appreciate the time you took to share your experience. We are so glad you got the help you need!

Mar. 1st, 2023

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Verified Customer

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Rose Waterford, OH

Every interaction we've had has been positive with them. As soon as my mom pushed the button when she was asleep we ended up getting a call on the house phone and went and checked. She had just fallen asleep and pushed the button.

2 years ago

Reply from Medical Guardian

Accidental button presses happen all the time, but we still treat them as serious events and will make sure everyone is safe before we end the call. Thank you for choosing Medical Guardian and thank you for your review, Rose.

Mar. 1st, 2023

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Verified Customer

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Perona Greenwood, SC

When we tested it there was instantly somebody on the other end. I like my medical alert device very much. The only thing I don't like about it is having to recharge the battery. But that's not a big deal for my mother. I get her to charge you just about once a week.

2 years ago

Reply from Medical Guardian

Thank you for taking the time to write a review Perona!

Mar. 1st, 2023

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Verified Customer

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Terry West Haverstraw, NY

The response is amazing. They're super fast and they get the job done. They were very courteous. I had absolutely no problem with Medical Guardian. Initially I thought it was kind of expensive. However, after seeing how well it worked, I didn't mind the expense.

2 years ago

Reply from Medical Guardian

Thank you so much for your wonderful and thoughtful review. We will share this with our teams to further inspire them to continue to do our best to add an extra layer of security and protection for our current and potential customers.

Mar. 1st, 2023

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Verified Customer

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Anonymous Erie, PA

I like the fall alert. I actually haven't fallen, but I've dropped it a couple of times and the response was almost immediate. I feel sure that it's going to work should I have ever have another fall. I don't like the fact that it constantly flashes when I'm wearing it. I've had to call a couple times just with questions with set up and how it's working and they've been very responsive.

2 years ago

Reply from Medical Guardian

Thank you for taking the time to write a review! Our customer care specialists are highly trained to be as professional and efficient as possible when on the phone with a customer. I am glad they were able to provide you with the assistance you needed.

Mar. 1st, 2023

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Verified Customer

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Sherry

When I called them, they were courteous. They were helpful and explained everything to me. They provide a really useful patient portal in the app that is easy to change my location and find out if my battery is charged and all of that. When the cord gets wet it stays wet for a long time.

2 years ago

Reply from Medical Guardian

Thank you, Sherry. We appreciate your review, as we strive to offer our customers the best customer care possible.

Mar. 1st, 2023

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Verified Customer

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Anonymous Rockford, MI

I think it's worth the money, everything works very well. They're very nice people and they know what they're talking about. I've tested it twice since I've had it. It isn't really doing anything for my needs I don't feel. But it works very well. I just want something that I can use in bed.

2 years ago

Reply from Medical Guardian

Thank you. We appreciate your review, as we strive to offer our customers the best customer care possible.

Mar. 1st, 2023

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Verified Customer

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Lois

It's too expensive. One time I was passing out in my chair and I wasn't able to really use the phone at that time, so it was wonderful that I had the button to punch and ask for help. I really needed it then because there was no way I could get to my phone or use it.

2 years ago

Reply from Medical Guardian

Thanks so much for your feedback. We value our customers and appreciate the time you took to share your experience. We are so glad you got the help you need!

Mar. 1st, 2023

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Verified Customer

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Anonymous Conroe, TX

I was at a restaurant one time and I must have set it off by mistake, but they answered me right away. The only thing that bothers me at all is that it blinks and sometimes it shows through my clothes. But if I turn it around, nobody sees it, so it's okay.

2 years ago

Reply from Medical Guardian

Accidental button presses happen all the time, but we still treat them as serious events and will make sure everyone is safe before we end the call. Thank you for choosing Medical Guardian and thank you for your review.

Mar. 1st, 2023

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Verified Customer

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Anonymous

It's not intrusive at all. I feel very secure with it. The people who have called me have been very knowledgeable and very helpful. This device seems to be very compact, very unobtrusive and easy to use. I am very impressed with the concern that theys have offered.

2 years ago

Reply from Medical Guardian

Thank you for this wonderful review. We appreciate you being part of our growing community. All the best and stay well and safe.

Mar. 1st, 2023

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Verified Customer

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Anonymous King William, VA

I feel a whole lot safer now that I have it. I know that if I fall I have some protection that I can call and get help. They answered when I pushed the button. The lanyard that holds it around your neck, mine has broken about three times. I finally had to end up getting something else to put it on my neck.

2 years ago

Reply from Medical Guardian

Thanks so much for your feedback. We value our customers and appreciate the time you took to share your experience. We are so glad you got the help you need!

Feb. 23rd, 2023

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Verified Customer

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Patricia C Cassopolis, MI

It gives peace of mind. We got it for my mom. She struggles of wind to know when to charge it or not. Every time we tested it, it's been just fine. One time when they went to use it, they had not charged it and so they couldn't, but I was able to call 911 for them. They're always there to answer questions.

2 years ago

Reply from Medical Guardian

Thank you, Patricia C. We appreciate your review, as we strive to offer our customers the best customer care possible.

Feb. 24th, 2023

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Verified Customer

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Jack Jamestown, OH

They're very responsive. Every time he's so much has bumped it and it's gone off. They've been very polite and kind to him. He really likes it. He accidentally pushes it all the time. The only thing is I wish it wouldn't hold charge a little bit longer.

2 years ago

Reply from Medical Guardian

Accidental button presses happen all the time, but we still treat them as serious events and will make sure everyone is safe before we end the call. Thank you for choosing Medical Guardian and thank you for your review, Jack.

Feb. 23rd, 2023

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Verified Customer

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William Glenpool, OK

I'm extremely happy with it. It's very convenient and very easy to maintain. When I first got it, I accidentally dropped it and I was surprised at the immediate response that I received and was able to say it's not an emergency. Anytime I had a question they would answer my question right away.

2 years ago

Reply from Medical Guardian

Thanks so much for your feedback. We value our customers and appreciate the time you took to share your experience. We are so glad you got the help you need!

Feb. 23rd, 2023

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Verified Customer

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Marilyn Nassau, NY

I like that it works anywhere. I don't have to be close to home for it to work. What I don't particularly like, and I wish I think would be easy to do, is that it I can't really tell when it's getting close to needing recharging.

2 years ago

Reply from Medical Guardian

Thank you for this wonderful review, Marilyn. We appreciate you being part of our growing community. All the best and stay well and safe.

Feb. 23rd, 2023

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Verified Customer

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Jan Staubach Georgetown, OH

The service is just fine. They are quick to respond even to an accidental alarm. The problem is hanging the thing around your neck. It has an annoying flash about every minute. You're advised not to wear it under clothing but it does come with a belt clip. I use that and pull my shirt bottom over it. It gets in the way of activity and causes a false alarm. They do respond though.

3 years ago

Reply from Medical Guardian

Thank you for taking the time to write a review, Jan Staubach. I am sorry to hear about your poor experience with our product. I would suggest calling our customer care team at 1-800-313-1191. They will be able to assist you with your product.

Feb. 6th, 2023

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Verified Customer

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George Burke Las Vegas, NV

I was playing video poker in a jazz bar in Vegas. I was losing my shirt and thinking of leaving when tgrough the music and the ambient noise I heard the video poker machine calling me by name. "George Burke, George Burke," it called and I feared some unremebered deal with the Devil had come due. Turns out, it was not the video poker machine talking to me, it was Guardian Medical. Apparently the button had been inadvertantly activated, and the call people were trying to talk to to see if I was okay, which I appreciated.

3 years ago

Reply from Medical Guardian

Accidental button presses happen all the time, but we still treat them as serious events and will make sure everyone is safe before we end the call. Thank you for choosing Medical Guardian and thank you for your review, George Burke.

Feb. 6th, 2023

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Verified Customer

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JoAnn Atkins Pembroke, VA

Well, it works! I did a test call with it and told the person on your end that it was a test but somehow it got misunderstood. The police were contacted and both of my children. I don't know how that happened but it worked for me.

3 years ago

Reply from Medical Guardian

Thanks so much for your feedback. We value our customers and appreciate the time you took to share your experience. We are so glad you got the help you need!

Feb. 9th, 2023

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Verified Customer

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Jessica Jamaica, NY

Great! I test my necklace after every shower because it gets so wet, and Medical Guardian speaks to me within about 3 seconds and asks if I need help. I also have the steel Lockbox on my front door, and I feel totally safe all the time. I am absolutely that I got it!!!!

3 years ago

Reply from Medical Guardian

Thank you so much for taking the time to write a review Jessica! We strive to provide peace of mind for each of our customers, and we are so glad that you are satisfied with your experience.

Feb. 9th, 2023

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Verified Customer

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Judith Grand Rapids, MI

I've had very good response. I happened to be very hard of hearing and I have had a lot of patience on part of the Guardian people. They stayed on the line with me until help could get here. So I was very pleased with their quality of service.

3 years ago

Reply from Medical Guardian

Hello Judith, thank you for your response on our service! We are glad to know your experience with our team went well. Thanks!

Feb. 9th, 2023

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Verified Customer

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Joyce West Hartford, CT

The most important thing about the device is that it works in times of emergency and I have not had an emergency yet, I've only tested it. I like the ease of operation and I like that I can wear it or can clip it at my hip. The option of doing both is helpful.

3 years ago

Reply from Medical Guardian

Thank you so much for taking the time to write a review Joyce! We strive to provide peace of mind for each of our customers, and we are so glad that you are satisfied with your experience.

Feb. 9th, 2023

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Verified Customer

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John Pueblo, CO

Even when we're testing the system, they answer you just a few seconds of testing it. So I think that's really great. I like the fact that my parents can have immediate attention and that they can feel safe whenever they go anywhere, and not have to worry about having to find their phone when they can just press the button.

3 years ago

Reply from Medical Guardian

Thanks so much for your feedback. We value our customers and appreciate the time you took to share your experience. We are so glad you got the help you need!

Feb. 9th, 2023

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Verified Customer

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James Saint Charles, MO

There were just a couple times I tested it because they were trying to make sure that it was hooked up properly and, when she came on and responded, it was nice and loud which is good for my dad because he's a little hard of hearing.

3 years ago

Reply from Medical Guardian

Thank you, James. We appreciate your review, as we strive to offer our customers the best customer care possible.

Feb. 9th, 2023

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Verified Customer

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Jeannette Berlin, NH

It's wonderful. We had a different system before and nowhere near as helpful as you guys are. Whenever we have a question about something they have an answer for it and they're just wonderful people to speak to. We're glad we have them actually, for my mother-in-law. Really happy with them.

3 years ago

Reply from Medical Guardian

Thank you for taking the time to write a review Jeannette! Our customer care specialists are highly trained to be as professional and efficient as possible when on the phone with a customer. I am glad they were able to provide you with the assistance you needed.

Feb. 9th, 2023

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Verified Customer

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Juanita Jefferson City, MO

It's convenient and pretty simple. I put it on every morning when I get up and put on the charger every night, so it's pretty simple. I'm very happy with this. I think the customer support was good when my daughter and I set it up.

3 years ago

Reply from Medical Guardian

Thank you, Juanita. We appreciate your review, as we strive to offer our customers the best customer care possible.

Feb. 9th, 2023

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Verified Customer

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Annonymous Saint Louis, MO

I test it once a month, and that's what I'm supposed to do. I have set it off accidentally, not realizing it. They call me, so they're really good about that. My device does exactly what it's supposed to do and it keeps track of where I'm at. It's kind of a pain, but it's exactly what I need.

3 years ago

Reply from Medical Guardian

Thank you so much for your wonderful and thoughtful review. We will share this with our teams to further inspire them to continue to do our best to add an extra layer of security and protection for our current and potential customers.

Feb. 9th, 2023

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Verified Customer

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Anonymous Bronx, NY

I like everything. I like that they're fast. The response is very fast and accurate because twice I hit the button by accident and they responded immediately. The second time, I didn't hear the lady talking to me cause my alarm was in my pocketbook and she immediately called my children.

3 years ago

Reply from Medical Guardian

Thank you for taking the time to write a review! Our customer care specialists are highly trained to be as professional and efficient as possible when on the phone with a customer. I am glad they were able to provide you with the assistance you needed.

Feb. 9th, 2023

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Verified Customer

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Gracie

They came on real quick when it went off. I've tested a couple times and everything works just like it's supposed to. It doesn't go any farther than my mailbox, if I have it on and I take a little walk and we'll go farther than my mailbox. It won't pick up if I fall.

3 years ago

Reply from Medical Guardian

Thank you for taking the time to write a review Gracie! Our customer care specialists are highly trained to be as professional and efficient as possible when on the phone with a customer. I am glad they were able to provide you with the assistance you needed.

Feb. 14th, 2023

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Verified Customer

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Geneva

I was in the store and I had some groceries in my hand and I pressed it to my chest and when I did, the device went off and it did just exactly what it was supposed to do. They called me and asked if I needed help and could they do anything for me, and I said it was my own fault that it happened. And I thanked him for calling me and that was it.

3 years ago

Reply from Medical Guardian

Accidental button presses happen all the time, but we still treat them as serious events and will make sure everyone is safe before we end the call. Thank you for choosing Medical Guardian and thank you for your review, Geneva.

Feb. 14th, 2023

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Verified Customer

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Linda Gering, NE

I don't like is that it's so sensitive. A couple times I have just been wearing it and accidentally knocked against the sink or something like that and it turns it on. They just got on and asked me if everything was OK and I told him it was an accident, they were fine with it. They made sure everything was okay. I've been satisfied with it so far.

3 years ago

Reply from Medical Guardian

Accidental button presses happen all the time, but we still treat them as serious events and will make sure everyone is safe before we end the call. Thank you for choosing Medical Guardian and thank you for your review, Linda.

Feb. 9th, 2023

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Verified Customer

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Denise Deer Park, TX

I like it. It's easy to use and it gives you feeling of security. The people at Medical Guaridan are prompt, courteous and direct to the point. I set it off when I was in Reno,Nevada just to see if would still work there and it did just fine, just like it does here in Texas.

3 years ago

Reply from Medical Guardian

Thank you for taking the time to write a review Denise! Our customer care specialists are highly trained to be as professional and efficient as possible when on the phone with a customer. I am glad they were able to provide you with the assistance you needed.

Feb. 14th, 2023

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Verified Customer

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Joan Fond Du Lac, WI

It was tested once by accident when it got pushed by my seat belt. I dislike the flashing lights all the time. It does definitely help when it flashes red and you know you've got to charge it, but the constant blinking is the only part I really don't like.

3 years ago

Reply from Medical Guardian

Thank you for taking the time to write a review Joan!

Feb. 15th, 2023

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Verified Customer

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Dianne Gurnee, IL

I'm not particularly crazy about the cord that holds it. Because they advise that you wear this in the shower and then it takes forever for it to dry. In the setup process they were very efficient. They're definitely very affordable.

3 years ago

Reply from Medical Guardian

Thank you for taking the time to write a review Dianne! We certainly don’t want the cost of our products and services to stand in the way of you being protected. We strive to maintain the most competitive price that gives you real value out of what you are paying for. Thank you again for choosing Medical Guardian, and we are glad to have you as a member of our family.

Feb. 15th, 2023

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Verified Customer

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Marjory Southfield, MI

It took me a while to get used to the fact that the flashing pink meant that I needed to charge my device. I wear it all the time, even to bed and in the shower obviously, it's always there and it's lightweight and it's not it's not at all cumbersome, considering that I wear it all the time.

3 years ago

Reply from Medical Guardian

Thank you so much for taking the time to write a review Marjory! We strive to provide peace of mind for each of our customers, and we are so glad that you are satisfied with your experience.

Feb. 15th, 2023

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Verified Customer

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Don Imperial, MO

It is reliable. I tested two different types of guardians and both work well and it was within the last month that my dad fell and they were able to get a hold of us immediately and we were able to get the ambulance there to help them up. They're always friendly and understanding and seem to care about the patients and their families.

3 years ago

Reply from Medical Guardian

Thank you so much for your wonderful and thoughtful review. We will share this with our teams to further inspire them to continue to do our best to add an extra layer of security and protection for our current and potential customers.

Feb. 14th, 2023

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Verified Customer

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Jane Buffalo, NY

I like it, but to me it seems to be so heavy to wear it all day long around your neck. I went to charge it and it fell on the floor accidentally and someone did immediately called to see if I was alright, which I thought that was wonderful.

3 years ago

Reply from Medical Guardian

Accidental button presses happen all the time, but we still treat them as serious events and will make sure everyone is safe before we end the call. Thank you for choosing Medical Guardian and thank you for your review, Jane.

Feb. 14th, 2023

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Verified Customer

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Jerry Gainesville, VA

When I fell they responded in a timely manner. The paramedics got here and and took care of me, so that was a good thing. The only thing I have that might be a little concerned is that you have to constantly recharge the unit every three days.

3 years ago

Reply from Medical Guardian

Thanks so much for your feedback. We value our customers and appreciate the time you took to share your experience. We are so glad you got the help you need!

Feb. 15th, 2023

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Verified Customer

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Helen Marion, IN

This is my mother's medical device, I answer calls for her. But she can take it anywhere and it works. That's a nice benefit. She's only misued it a couple times where she accidentally pressed the button and they were very prompt.

3 years ago

Reply from Medical Guardian

Accidental button presses happen all the time, but we still treat them as serious events and will make sure everyone is safe before we end the call. Thank you for choosing Medical Guardian and thank you for your review, Helen.

Feb. 15th, 2023

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Verified Customer

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Ruth And Bill Stanton

Quick response, helpful, reassuring, great connectivity.

3 years ago Edited January 10, 2024

Reply from Medical Guardian

Thank you for this wonderful review, Ruth And Bill Stanton. We appreciate you being part of our growing community. All the best and stay well and safe.

Mar. 1st, 2023

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Verified Customer

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Alex Frederick, MD

I've tested a couple times and somebody has responded almost immediately and was knowledgeable with knowing my location, so it was a reassuring. I thought I had lost it and I called my insurance and they said they would ship me a new one. I called on Saturday and it was there by Monday, so I was quite happy.

3 years ago

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Verified Customer

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Anne Graceville, FL

The young man that helped me was extremely helpful. He was very polite, and very patient because when I talked with him I was having trouble with my speech that day and he was very patient and took took the time to listen to me and answer my questions and I was very satisfied with that experience. When I call they answered all my questions.

3 years ago

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Verified Customer

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Bobbi Jenkintown, PA

I'm just very happy. They were very prompt. I wear it at night and accidentally set it off. They were so prompt and when I explained it was an accident it was very handled very appropriately. It's very comfortable and makes me feel secure.

3 years ago

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Verified Customer

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Charlene Las Vegas, NV

I like it. I think it's high quality. I'm satisfied with it. When it's time I put it on the charger and charges. When I call I get some live person on the other end and I like that. I accidentally pushed it one time and someone came on and asked if I needed help. I said, no I accidentally pushed it and I didn't mean to push it. It's working. I had a faulty charger, but they sent me a new one.

3 years ago

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Verified Customer

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Anonymous Rockford, IL

They do answer quickly in case it gets bumped or alarm goes off so I appreciate that. I tried the necklace around the neck one first that kind of bothered me so now I used the bracelet one but it gets in the way of my watch but you know can't have everything I guess so that's what I use now is the bracelet one. It went off accidentally it's about three times and I bumped it and they answered within a few seconds to see if I was all right. I'm satisfied with it.

3 years ago

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Verified Customer

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Beverly Moriah, NY

The only thing is that worries me is that it doesn't seem to stay charged like it should unless I'm misunderstanding or I don't know. I talked to a girl and she was absolutely wonderful and she has the patience of a Saint because I really looked into a lot of pieces like that trying to decide which was the best and she was very patient with me. When I tested it it was fine and they came right on and I said well I'm just testing it and just started using it and that was fine.

3 years ago

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Verified Customer

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Betty Tallassee, AL

It is convenient to transport with it you can take it where you need to go. It is easy to operate. We've tested it a couple times and it fast response very good.They're friendly and they're willing to help you with whatever you ask.

3 years ago

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Verified Customer

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Brenda Syracuse, NY

It's reasonably priced. They're extremely efficient and answered quickly, they're concerned and question you firmly to assure you are okay. It's easy to use, works pretty good. They have different options that you can wear around your neck or wrist.

3 years ago

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Verified Customer

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Anonymous Greer, SC

I accidentally pushed it once I didn't mean to and somebody answered immediately. I wish it didn't flash, everybody's asking me what is it flashing underneath your clothes. It gives a sense of security, but I bought the fall protection which if you fall you're supposed to be able to alert I have gone down twice and it's not done anything so that would be my dissatisfaction with it.

3 years ago

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