Name: Medical Guardian
Rating: 4.5

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Verified Customer

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Martha Karvetz Cedar City, UT

The information we received regarding Medical Guardian and the research we did on our own was what made us decide to go with them. My wife who is suffering from dementia is sometimes alone because of my work, so I wanted her to having something she had immediate access too. We had a great package which included the lock box so no one has to tear down our door in case she needs help. Overall we're both very satisfied with it.

7 years ago

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Dolores Deibel Tyler, TX

I ended up going with one of the competitors that ended up costing me two hundred and fifty dollars, but I refused to sign their contract. I researched and got recommendations from people that have used your company. I've had full satisfaction with your product especially for the price range. It's able to give people access the medical services at the touch of a button. My mother uses it as a necklace and it's very comfortable. I also like that it has a an identifying green light so you can see it at any angle.

7 years ago

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John Cavagna High Ridge, MO

I picked them basically because of the price and the usability it offered for my husband. It has been very good for him. I've set it off accidentally 3 times. One time it happened while I was at the doctor's office. They ended up contacting my daughter because I was out of range and they couldn't get a hold of me. They responded very well. The wristband that they sent us is very impractical, very bulky. The one that he wears around the neck wouldn't stay put when we put it under his shirt. We ended up sending it to a jeweler so they would put some kind of clasp on it that would work. Now it's fine, it can lay flat on his chest. They also need to revamp the way it hooks up on the dock. Still, it's a good service with a good response time.

8 years ago

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Helene Mcfadden Lady Lake, FL

I knew that if I pressed the button that they would get me help. I've had a prior stroke so that's why I got medical guardian. I've never had to use it, but I do tests occasionally. Though I was disappointed when the necklace fell apart. Though I need to cancel it since Medical Guardian doesn't cover you outside of your home or in a different state.

8 years ago

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Joyce Schulz Minot, ND

It offered what I needed and for that price, it was a pretty good deal. I've been fortunate enough that I've never used it. I have a cat and he once pressed the button while I was sleeping, they responded right away. I've never used it for a medical emergency, but the customer service is excellent. I got the simple system, I don't need the GPS or anything. The simple one is exactly what I need, but if I need to upgrade I'll do it.

8 years ago

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Anonymous Helena, MT

I got Medical Guardian because I'm able to take the unit with me. I wear it all the time while I shower which I really appreciate since I fell a while back. I haven't really used customer support but I do feel like I'm being taken care of. I can call and ask questions anytime I needed too. I feel absolutely comfortable wearing it and I know my family is happy that I have this watch that takes care of me.

8 years ago

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Helen Culbertson Hardeeville, SC

I'm a senior citizen and my daughter looked and compared different medical devices online. She decided that Medical guardian would be the best one for me. I put it on the morning when I get out of bed and wear it all day unless I have company. Once my electricity went out one time about four to five months ago and they called and told my daughter about it and fixed it. I've never had to use though I've had it for about two years, but I feel more secure with it.

8 years ago

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Judith Monette

I've looked it up online and it was also recommended to me. Others seemed much more complicated, it was easy to use, the representatives were professional and answers all my question. The button is a bit sensitive, it's gone off accidentally many times. I like the lock box it's very convenient. Other units didn't have that and I want my door to be busted down. I like that the representatives are not foreigners. They talk very clearly and very loudly and at a normal pace since we're elderly and have trouble hearing. I also like that we don't have to charge this unit, that's a great feature.

8 years ago

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Anonymous Hobbs, NM

I felt that as her sister getting Medical guardian for her, there will always be someone out there. She's never had to use it, she just wears it as a necklace around her neck in case of an emergency. We also have the lock box in case of an emergency. They contact her to check up that everything is working fine when she didn't contact them. They've always been We professional. We never had any problems.

8 years ago

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Beverly Burkholder

The price and features that were being offered was the deciding factor. It seemed like the company was the better one to go with. My mother is the one who was using it. She hasn't had any incidents since she's gotten it. She does test it monthly though. It works like they said it would work. They respond immediately. I like the lock box feature. We feel secure.

8 years ago

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Christy Sanders

I checked around online and I saw the reviews, so I decided to get it for my mother. It's worked out great so far and when I needed one, I got one too. Fortunately I haven't had to use it except to test it, but every time I have tested it it's worked out great. They're always willing to help and help figure out if anything is going wrong with the device. They're always very pleasant and they're quick to answer.

8 years ago

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Edell D Rowe

I always wanted something I can take anywhere and would connect anywhere. They also gave me a key and lock box if something were to happen since I do live alone. When I had an incident in which I was offering of shortness of breath, they immediately contacted my family members. Even when I accidentally press the button, they're always there. I like that the battery just won't die don, it will remind me that I need to charge it. Which is really helpful. They've never failed me and I feel good that someone will always be there to help whenever I need it.

8 years ago

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Janet Clark

My daughter in law researched it. It took around three months and went through all the different medical devices and companies, she was very thorough. She decided that medical guardian had everything that I needed. I've been very fortunate that I've never used it. It's brought me a lot of peace of mind. I'm very pleased with everything Medical Guardian has had to offer.

8 years ago

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Blanche & John Baker

It's very dependable and the range they have allows my mother to have the ability to move around the whole house and outside. It's very convenient. We've tested it and it works well. The only issue we've had is the battery and that was replaced immediately by Medical Guardian. Sometimes it's not easy to reach them, they need more people on the phones to take the calls. The representatives though have been very nice and very courteous.

8 years ago

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Gerald J.R Jarvis

Originally I didn't know anything about any companies. I found Medical Guardian in the phone book and that's how I hooked it up. I've set it off before by accident and that serves as a test of course to see if it works. I'm pleased they answer quickly and effectively. I've had some problems with the GPS on the system. It seems to locate me other places, but dispatch does a pretty good job on helping me out.

8 years ago

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Mariana Grunwald

I received information about Medical Guardian and was told that it was a good company. My mother is the one that uses it and she once had an incident where they called me in the middle of the night informing me that she didn't feel well. Since I live in New Jersey, she used Medical Guardian and was able to get help immediately. It's a good system that works efficiently and respond fast.

8 years ago

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Terral Olds

I found their advertisement in the mail. My husband is the reason why we have it, he is the one who uses it. Whenever he doesn't feel well he presses the button. The paramedics come and take him to the hospital and I really like that fact that they go and call you to inform you of what is going on. So the staff at Medical Guardian are very thorough. They're always there for us. I also like that they give you the option to wear it as a necklace or a watch.

8 years ago

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Anonymous

We decided to get Medical Guardian because of the combination of services it offered and the price was just right. It fitted all my needs and the staff are very knowledgeable and courteous. I've never had to use it. They've been very helpful and whenever you have any questions they are extremely helpful. I like the look and the ease of handling it. I get compliments when I have it on. People think it's a piece of jewelry.

8 years ago

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Carol Francis

We've never had to use it, thank goodness. The only time we've had was when my mother accidentally pressed the button and they responded promptly and talked with her. She kept doing this a few times, but they were totally fine about it, very professional and calm about it. They seem understanding about it. It seems they know how to work with elderly people.

8 years ago

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Bernice

We've seen several online reviews and we've also called a couple of different companies. Medical Guardian just felt like the better company to work with. I bought it for my mother in law, but she's never used it up to now. The staff is very responsive, easy to deal with and proactive as well. They do a good job in answering all of the questions that are consistent.

8 years ago

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M.T.

We research online and Medical Guardian had the most features that we thought would be needed for our use. I have it for security and I've never had to use it, but I do keep it charged. I use it everywhere like when I'm in the shower. It just has all the features I need like the built in GPS. I don't have to worry about falling and no one finding me. They'll be able to locate and resolve those kind of issues.

8 years ago

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Anthony Rampulla

My daughter and sister did some research on various companies that do the same work. They decided that Medical Guardian was the best company to go with because of all the online reviews they saw. Luckily I haven't had to use it at all, but I have mistakenly hit the device. I received a call and they asked if I needed a medical help. I said no, that it was just an accident. They've always answered my calls.

8 years ago

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Janette Doherty

I just needed to have it in order to protect myself because I live alone. My children made the choice of getting it for me after I got deathly sick. I take the wristband with me everywhere I go. I just feel secure having it with me. I used it recently in January when I became ill. I was about to faint but I managed to push the medical alert button. They were at my door within 5 minutes. I think it's a very worthwhile thing to have for elderly people that live alone.

8 years ago

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Myrtle Sullivan

The research I did and the demeanor of the person I talked too, I told them my needs. Medical Guardian has fulfilled those needs on behalf of my deaf aunt. We even named the GPS George, so I always tell her to never leave the house without George. I like that Medical Guardian never charges you for mistakes or for tests. It's very comfortable for my aunt and simple to use. I would recommend Medical Guardian to anyone I know since it does the job.

8 years ago

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Helen Patavino

I was in the hospital and my daughter did some research on medical support which is why I have it. I haven't used it yet, but it's good to know that if I need it I have it because I've fallen in the bath rub before and I was there for thirty hours. When I activated it they walked me through it since I'm not very good with technology. I had no issues.

8 years ago

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David Cutler

I decided that we needed one since I'm going to be living alone and I've had some medical problems and my family wanted me to have some kind of device. It seemed like provided many things. I like their program best so I chose it. I have had an incident where it was set off accidentally. They were attentive and immediately called my family members, they understood the situation and everything was fine. It was very easy to set up, it feels like it monitors you.

8 years ago

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Christina Newburg, MO

I've never used it, thank goodness. I wear it as a bracelet and I usually place it on my nightstand. It's very comfortable to know that it's there whenever I'm alone. I had fallen in the past which is why I've gotten it. I'm happy to know that if the power goes out that it alerts me right away. I'm amazed on how fast they can answer. I'm very happy with the service. I know that if I should fall like in the past that someone is going to come and help me.

8 years ago

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Jen L Westhampton Beach, NY

I went online and research a lot of different medical products like Medical Guardian. One of the main reasons was that in case my mother falls she would be talking to people from the United States, it's not outsourced or anybody out of the country which was a big deal for us. I called them and the representatives were terrific and very friendly. She uses it on her wrists like bracelets. She hits the button once a month to test it out. Thank goodness she hasn't fallen, but if she does, no matter where she is I know she can get the help she needs.

8 years ago

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RobertaKunze Orange Park, FL

I'm a senior citizen and I took a fall that scared the life out of me. I live alone and when I told my daughter, we decided to search for something. She told me that Medical Guardian has the best deal and they cover you wherever you go. She's a nurse so I trusted her expertise. I've had no trouble with it. I haven't used it. The only time I have is when I call once a month to check up, just to make sure it works. I never take it off, I wear it while in the shower as well. I'm very pleased with the service.

8 years ago

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Delores Bastert

I read up on it and it sounded very interesting and very reliable. I knew that my mom wouldn't go out without me so I know that it sounded like the right product for her. When my mother moved in with me she never left the house unless I was with her, but now that she has medical guardian she does. The customer service is great. We would check every once in a while. After a bad incident on where she fell and broke her wrist, we can't seem to find the device. We're ordering a new one.

8 years ago

Reply from Medical Guardian

Thank you for the kind review! It appears that a new pendant was sent out to your mother on 5/9. Please make sure to call in and get the pendant activated if she has not done so already. If you need any additional assistance, feel free to reply directly to this message or to reach back out to our Customer Care team for additional assistance. Have a great day!

May. 29th, 2018

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Virginia Frasier

I was watching TV and I saw an advertisement from our local news and they were highly right recommending Medical Guardian. We haven't had to use it except for when the power went out for my mother and she was scared to death. Every time I have any questions, they always give me the answers I need. We've had Medical Guardian for 3 years and we haven't had any problems with that.

8 years ago

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Carolyn S Phoenix, AZ

The price is excellent and I liked that I also get a lock box for my keys so they didn't have to break into my house to get to me if I have a problem. I wear it all the time and I haven't had to use it so far. I will simply call in to double check now and make sure everything's up and running. They're always helpful and always ask if it's a medical emergency or something else, I really appreciate that.

8 years ago

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Russ Las Cruces, NM

Our son made the decision, he is the one that provided this device for us. There have been times when I've fallen down and needed help to become more stable. Customer service has been okay to say the least. They do respond very quickly and they did a very good job. It's very easy to use, nothing too complicated about it. I'm glad that I have a sense of security knowing that if I fall down or need help that it's available.

8 years ago

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Renie Bright Bakersfield, CA

I saw it on an advertisement on my television. I use Medical Guardian whenever I got out like when I take my dog for a walk or if I'm out and about. I decided to keep the pendant in one piece. I've used it around 5 times or I would on the ground not being able to get up. They contact my relatives, paramedics and the fire department. I just press the button and I have an immediate connection to with someone.

8 years ago

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Evelyn Hotchkiss Lakeland, FL

I did a lot of research and found out that Medical Guardian had the best to offer. I had an incident where I was at a store and I got very sick in the ladies room. I used Medical Guardian, I explained the situation to them, they came and rushed me to the hospital. They were very kind and gentle. Very understanding even though it was an embarrassing situation for me, they handled it perfectly.

8 years ago

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Charles Enyart Vinita, OK

If I recall correctly, I think I just saw it on TV and thought to check them out. I called in, and got started. I had to use it twice in one night. I had an infection, which I didn't know I had. I became very weak and fell. I managed to crawl to it and I think I pushed the button, though I don't remember. They responded, of course, but I wasn't taken to the hospital. Later on that night the same thing happened, I called, they alerted my son, and I was taken to the hospital. They did what they said they would do.

8 years ago

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Treva Danison Thornville, OH

We decided that I needed one because I live alone, I'm 84 years old, and I'm not in the best health. I had another company that just kept calling me. I wouldn't even touch the button and they would send out all the squad teams and everything. My daughter did some research for me to get rid of it and we got Medical Guardian. Whenever I test it, they're right there for me and I trust that if I ever need them they'll be there. It's worth the peace of mind it gives us.

8 years ago

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Judy Pistachio New Castle, PA

The necklace can go everywhere with her. It's semi-water proof too, so she can even take a shower with it. It's very convenient. My mom happens to fall quite often. Whenever she does, she pushes the button and they are there promptly to do whatever they need to do. They always make sure that she's alright. They also call me and tell me everything I need to know. They are quite friendly and helpful in that respect.

8 years ago

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Anonymous

I picked them for my mother because of the price and because we would get notified if she fell. She wears it 24/7 but does take it off at night and puts it to charge by her bed side. If it's not charged I get notices about that, just in case there's something wrong. One night she set it off accidentally and all of a sudden we heard someone talking. They were calling us to let us know that the alarm had gone off so I just told them I'd call her myself since she's hard of hearing. I was very impressed with that, especially because they responded immediately.

8 years ago

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Anonymous

I saw it somewhere on the internet. When one of their representatives called and explained it to me, it just sounded like a good choice, so I got it. I've tested it a couple of times and it works very well. They have answered all my questions and are right there in case I need them. It seems to be adequate and I'm pretty sure they will be fine if I need them. I do think their price is a little higher than what it should be.

8 years ago

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Betty Pardoe

I think I picked them because of the advertisements. The service is available anywhere you go but you have to bring the transmitter out with you, otherwise it won't work. When I pushed the button accidentally the rescue team got here in no time at all. I was embarrassed but at least from that I learned that they respond quickly. I did fall last month, but my family was here so I didn't need to use it.

8 years ago

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Jeanne M. Miller

Since I live in my daughter's house, she got this set up for me. I usually have the pendant around my neck when I'm by myself. I've had it for 3 years now and so far I've only used it once. They were very prompt though and they got in touch with someone that helped me right away. I got attention within five minutes of pressing the button. My only problem was not with Medical Guardian but with the ambulance service that they sent. I got a bill from them for $300 because I wasn't taken to the hospital and was treated at home.

8 years ago

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Judi & William Faulkner

I do check it monthly like they ask me to. And I check it in different places. I always check the answering time in roam. I check it at different times of the day too and they always respond and they always check thoroughly to make sure I'm okay, my husband is okay, and everyone in my household is okay. I've never checked it and not gotten a response.'

8 years ago

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Anonymous

I just happened to find them on the internet and called them. I talked to someone, ordered it for my mom, and it was delivered. She's 94 and lives on her own so I gave it to her in case she fell and needed help. The button itself is very easy to use, which is something important for my mom. Customer support was helpful in getting it all set up. No one came to the house but we just plugged everything in, did a test run with them, and it worked. It was all very easy to do and we didn't have any problems. We've had a good experience with them.

8 years ago

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John Cook

The statistics showed me what they offered and the twenty four seven coverage That no matter where you are, you're covered. We don't use it, but if my husband has any complications I know that all I have to do is push the button and we'll receive help. I always do monthly tests and it's reassuring how attentive they are. They're very prompt and attentive. They give you any information that you may ask.

8 years ago

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Gloria Brill

I've never really had to use it for anything other than testing it every month. I've also hit the button accidentally. They will immediately get on the phone and ask me if I'm in trouble. Now I'm having a little problem with one of the pieces. I've found them very nice and pleasant to talk to. They sent me a brand new, updated gizmo recently and everything was paid for.

8 years ago

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M.Y.

I had a need for the service so, when I saw an ad on TV, I decided to get it. I've used it twice. Once I fell and passed out. Apparently I pushed the button though I don't remember doing that. The second time I fell and couldn't get up, so I pushed it. On that occasion my son was around so he helped me up and we told them we didn't need the help. They have always responded immediately and have been very understanding too. I'd like them to have the kind of stuff that lets you use it when you're not at home.

8 years ago

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Margaret Griggs

It was the accessibility of the button and the radius for my grandmother in which she would be able to press the button and police or fire department can respond. My grandmother used it when she got stuck in the bathtub and the fire department showed up and got her the help we needed. We initially got Medical Guardian after a horrid incident where she had no one to help her and had to be in intensive care because of it. We like it because somebody responds immediately. It's easy for my Grandmother to access the big button.

8 years ago

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Sandra Dohrman

I picked it because of the price and the reviews they had. Our experience with them has been great, they've done a great job for us in the last year. We have had a couple of false alarms but it has worked well each time. They were also very nice and informative, letting us know that everything was ok. The only thing is that the bad on the wristband gets dirty easily.

8 years ago

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James Kelleher

My husband kept falling a couple of times so I was recommended Medical Guardian by someone with a similar experience who were very happy with their service. There was an incident when he must've pushed the button he took it off for his shower, the fire department, police and everybody showed up. They responded beautifully and everything worked it out excellent. They're very attentive.

8 years ago

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