Name: Medical Guardian
Rating: 4.1

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Verified Customer

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Anonymous

I used to have another medical alarm system but with that one, I was able to go just 270ft away from where the modem was and I didn't like it. That's why I bought Medical Guardian because I can go everywhere. I just have to put the modem into my pocket. It's really portable and comfortable for me. I never have to use it but when I set it up with the help of customer service it worked perfectly. I'm really happy with Medical Guardian in general.

6 years ago

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EB Mooresville, NC

I bought Medical Guardian because I'm always alone in the house and I had a back surgery last year. I didn't use it yet but a few months ago I was laying in the garage and I couldn't get up and I was needing help for stand up; that's when I decided to get this. I already talked a couple of times with customer service and they have been lovely towards me. I broke my wristband and they help me right away for send me a new one and they did an incredible follow up after this event. I feel really secure with the device.

6 years ago

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Elizabeth Belk Spring, TX

I just researched different companies and Medical Guardian was the most affordable and responsive company according to the ratings and reviews. I got it for my mother in law. We already used it once, she fell at home and she asked for help through her pendant and they send an ambulance for her immediately and they called me to alert me so I could go and be with her at the hospital. I've been completely satisfied with it.

6 years ago

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Sharon Rodriguez Floresville, TX

I bought Medical Guardian because I live in the middle of nowhere and it was the only company that was able to provide me with the service. We need to be able to let somebody know in case I need help. I wear it all the time, I put my belt on every time that I go outside or around the courtyard. I feel a little bit safer with in on me. I would always prefer a better deal but it's a good value for what it is.

6 years ago

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Dale Woller Lake Havasu City, AZ

I saw an advertisement from Medical Guardian and I liked the device; it's really small and handy for me. I have the necklace and I use it all the time. It's easy to maintain and I feel comfortable with it. I live by myself and I'm normally going out to the backyard or walking around the house. I already once accidentally pressed the button and within moments I had somebody talking to me asking me if I was okay or if I need something with what they can help me. I was really impressed. I'm happy with the response time and their service, it's excellent.

6 years ago

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Linda Volz Huntsville, AL

I got it because I just like the features that it has. I don't use it every day but I already pressed the button once when I was sick and I was needing an ambulance. Sometimes I have problems with the Wi-Fi reception of the device and I feel really uncomfortable with it because if I fall where is not a Wi-Fi service I won't be able to ask for help.

6 years ago

Reply from Medical Guardian

Linda, thank you for your review. Your Premium Guardian does not actually require WiFi to function and actually works using AT&T cellular coverage. So long as you have sufficient cellular coverage at your location, your device should function properly. If you have any other questions about how your unit works, please reply directly to this message. If you would rather speak to someone on the phone, just say so in your reply and we will have someone reach out. Have a great day!

May. 14th, 2018

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Joan Dourlet Marcus Hook, PA

We bought it for my mother a year and a half ago. We did a lot of research and Medical Guardian was the best fit for our necessities. We used it for the very first time the last week, my mother had an emergency and she pressed the button. She got the help that she was needing at that moment. We're really relieved that she has a device like this one. The customer service is good and they have an excellent time of response and they have been always available for answer any concerns that we had, and, most important. They already helped my mother once.

6 years ago

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Ruth Kelly Dillon, MT

My son was really looking at the Medical alarm systems and he chose Medical Guardian as the best option in the market. The reason I wanted it is because my husband died and I need something that can give a protection or call for help if I need it. With Medical Guardian I just have to hit the button and they'll contact me right away or send help if I need it. I use the wristband on my arm all the time. because it's an assurance that if something happens, somebody can be there for you. I have already recommended it to all my friends.

6 years ago

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Jerrie Merrifield Tucson, AZ

I like the fact that the device has GPS and it covers several things that I was looking for the future security of my mother. She wears it all the time even when she's taking a shower. She hasn't used it yet; I already did a couple of times a test to make sure that it is working properly. Customer service is excellent. Every time that I called them they had answered all my questions everybody's very friendly.

6 years ago

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Mary And Vincent Ostrander, OH

We purchased Medical Guardian after we went through all the options of other providers like this one. We haven't had to use it yet, just the first time when we set it up and tried. The customer service is really good anytime that I've called them with a doubt or concern they had answered right away. I can't say anything negative, I've been really comfortable with my service.

6 years ago

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Felicia & Bobby Harrodsburg, KY

I live outside the city on a farm in the countryside, so, a lot of medical alarm systems doesn't work here. I have a bracelet to wear and a necklace too. I've never in the past 6 years had one problem with it. I feel safe with the device near me, if I'm outside or anywhere it will alert the correct people to request help for myself if I need it. I'm really pleased with it.

6 years ago

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Billie Grant Charlotte, NC

I bought Medical Guardian for my elderly parents. It seemed to fit all of our needs. They already used it once when my father fell at the middle of the night. The time of respond was really good and every time that I've had to call the them they had been really professional and courteous. The bracelet seems to work just fine and we never had an issue with it.

6 years ago

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Shirley Terrebush

I read the reviews and rated from the other clients online. It's for my grandmother, thankfully she hasn't had to use it, she just hit the button a couple of times, she received a call right away asking if she was okay. They're very courteous and helpful. She takes it anywhere with her, from the house to the store and it works perfectly. The initial set up was very easy, We're really happy with it.

6 years ago

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Donna Mcmillen Indian Valley, VA

Medical Guardian was recommended by a friend. I haven't had to use it so far. Customer service is excellent; They answered all my questions when I called them and also they encouraged me to run a test every month or so, to make sure the device is still working. I feel more secure with it around me, once I already pressed the button by accident and they immediately contacted my daughter. I was really impressed.

6 years ago

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Mary Neal Wisconsin Dells, WI

I've checked online and Medical Guardian seems the best one to go with. I got it for my parents. We already used it a couple of time. My mom fell down and my father almost had a heart attack. They were really prompt and professional when they answered, I'm very satisfied with the service in every way. My dad is 80 and it results really easy for my manipulate the device and the both of them feel very comfortable using it. They help that we already received from Medical Guardian is invaluable.

6 years ago

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Norma Cummings Montour Falls, NY

I bought it because it is really portable. If I want to take a walk alone or go to the grocery, I can take my little speaker thing and my necklace and I know that I am protected if something happens to me. I really haven't had to use it for an emergency, just for the monthly tests and they always had answered my call almost immediately in a very courteous and nice way. They're always there ready to help.

6 years ago

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Robert Herrick Pleasant Lake, IN

I had three heart attacks and a few other problems, so, a medical alert system was necessary. I live alone and my wife passed away seven months ago. I haven't had to use it. I just used it one time when I tested it; I pressed the button and they called right away my son and my daughter in law, but, of course, was just a test at that moment. So far it works well.

6 years ago

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Theresa Whitley Orange Park, FL

After I compared a few options Medical Guardian offered exactly what I needed it. I can use it when I go out anywhere or even if I go to the next state. Customer service had helped me all the way through, since I bought it till today, they have been wonderful. I can charge my device while I'm sleeping and for the next morning it is ready to use and fully charged. I'm comfortable with Medical Guardian by my side.

6 years ago

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Carolyn Dickinson

I bought Medical Guardian because I like the idea of taking it with me no matter where I go and I'll be covered by a Medical Alert System in the case that I need help or anything. I haven't had to use it so far but I already talked a couple of times with Customer Service and they explained to me how to use it, they answered all my questions and they helped me for setting it up. They were incredible to me. I feel safe no matter where I go. The services are excellent and the device is light and handy. I know that is always somebody there ready for helping me if I need it.

6 years ago

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Thomas Roma Jupiter, FL

After I did extensive research online the website of Medical Guardian gave me the complete information about the whole system and that's why I bought it. I do my monthly test to be secure that is still working properly. I live in Florida and with the last hurricane my wristband was damaged and I called customer service and they sent me a new one without an extra cost I will always be happy about that. The device by itself I think is very well made, it's little, handy and it works flawlessly, I'm completely happy with it. I keep recommending Medical Guardian to all of my friends.

6 years ago

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Joan DelFattore

As far as I know, the service is as it should be. What I don't like is not being able to access enough information online. When I log on to my account, all I get is my own contact information -- and I can't edit even that -- as well as info on billing and referrals. I want to be able to see the names and contact information for my contacts, as well as the procedure to be followed when I press the button for a test, and when I press the button because I really need help. Telling me to call or use the chat box infantilizes me -- like I can't be trusted to understand anything on my own, but need the people in the office to make changes or explain things to me. The leadership at Medical Guardian may be under the outdated impression that all older people want a live voice on the phone, but many of us are used to accessing information online and prefer the convenience, just as younger people do. Also, there should be a Don't Know option on the questions about trustworthiness, etc., because if someone hasn't had occasion to use the service, how do we know if it works?

6 years ago

Reply from Medical Guardian

Joan, we appreciate your feedback. We are constantly working on better meeting the needs of our customers and a more self-service approach is something we will be working towards going forward. Have a great weekend!

May. 11th, 2018

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Aida Johnson-Stephens Sanger, TX

My husband has dementia and sometimes he just can't remember things. I was afraid, mostly during the evenings, that something might happen and I wouldn't be able to get help. That's why I thought getting Medical Guardian would be the best thing. I think I saw one of their TV ads and decided to get it. I thought they would just be the best since they had this GPS technology. The device is fine. I can carry it with me and hang it around my neck. Thank god I haven't had to use it yet but they have been very prompt when I test it. They don't take long too answer.

6 years ago

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Vivian Scarborough Tallahassee, FL

We just picked Medical Guardian because it is the best option in the market. I really haven't had to use it yet; I just check it once a month to make sure it's working properly. I like Medical Guardian because they seem truly interested to give away the best service. it's a little expensive but my life is more valuable and important than anything else.

6 years ago

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Ken Groenke Oconomowoc, WI

I purchased it for my father; I like the fact that it is a bracelet and a necklace. The price was really good and they were really cordial and helpful with all my doubts and concerns. We already used twice the device and both occasions it worked perfectly. They called me for let me know that was an emergency with my father and they arranged the first response team and helped my father really quick. We check the device once per month just for be sure that is working properly. We're really happy with the quality of the device, the equipment, and the staff is just excellent.

6 years ago

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JB Elnora, IN

After I went online and compared different companies the higher rates were for Medical Guardian, that's why I chose it. I bought it for my mom, She's 94 and lives alone. I like a lot the device because is small and not heavy. My mom uses it all the time even sometimes she forgets that she's carrying it. I just appreciate the good experience with Medical Guardian; They've been helpful and they give me a piece of mind.

6 years ago

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Donna Pannone

I chose Medical Guardian after I compared it to a few different companies and my doctor also recommended to me. I do carry the device with me all the time, when I go away or when I'm at home. Just sometimes when I'm driving the GPS goes off and then come back after awhile. I'm pretty happy with the service I just wish the price can be lower and I'll keep it forever.

6 years ago

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Berniece Kunkel Columbia, MO

2 years ago I fell outside the door and cut my head pretty bad, so I had to call them. They showed up fast and the ambulance was here right away. Everyone's very knowledgeable and very helpful. It's comforting to know that I have it with me if I ever need it for something. It's kind of an insurance sort of thing, sometimes I wonder why I pay for it but when I need it I have it.

6 years ago

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Raymond Bratschi Bryn Mawr, PA

My son made a study of all the different options available and came up with Medical Guardian as the best choice. It's a reasonable expense. I have it with me every day when I leave the house on my own. I've only really tested it periodically, but they are always helpful and reliable. It's just a comfort to know that, should anything happen, I have access to help.

6 years ago

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Long Tran San Jose, CA

I got it for my mother and father so I could keep track of them 24 hours a day. They carry the device all the time. It's a very good product, very convenient. Money-wise it's ok, affordable. They've done everything they promised they would do. Customer service is very friendly. If anything happens to my parents, they call me right away to let me know.

6 years ago

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V.R. Farmington, NM

I read about it on a magazine and decided to get it. I'm perfectly happy with it and feel safe. I've used it once since I got it and they got here immediately. I have one that I wore around my neck, but I kept hitting that thing by accident and setting it off. I kept having to apologize when that happened until they sent me a bracelet to wear instead. Now I have that one and the one that I put on the table and take with me when I go out. I'll need another bracelet though, the one I had is worn out.

6 years ago

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Everlene Rouse Conway, AR

I had fallen and injured myself, so I knew I needed something like Medical Guardian, especially because I live alone. I had seen it advertised on TV so I just went and called them to see what they had to offer. Since the service and device sounded good, I wound up getting it. I'm thankful that in the first year I've had it I haven't had to use it. I know it is available in case I need it though. I test it monthly and there are always people there ready to help me. The price is a little higher than another service I had, but it's still good.

6 years ago

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Joycelyn Thomas Pittsburgh, PA

I should've Medical Guardian since 2 years ago. My husband had passed away and I'm having some medical problems. I never had to use it but I find really comfortable and secure for myself have it with me all the time. I tried it once per month when I do the tests for being sure that is still working and they always respond me really quick. I'm pleased with Medical Guardian.

6 years ago

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Frank Taddeo Elizabeth, PA

I bought Medical Guardian because they have a good reputation. I was born with a slow heart; I usually dropped down to 36 beats per minute, so, a few months ago I doped down to 55 and I pressed the button; They were here in a few minutes, they took me to the hospital and treated me really good. Everything that they publicized about their company is true. I'm glad that I have this service from Medical Guardian.

6 years ago

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Genie Rounds Brasher Falls, NY

My husband picked it out for me. It had the better price and services than the other ones. I use it when my husband goes to work and I take it out when gets home. I have never had to use it but I feel really pleased and secure with the pendant around my neck. Customer service was really good with my husband, he was really happy with the setup process and he's more in calm since he got me this device.

6 years ago

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Ellis Tripp

I chose Medical Guardian because it's a small device, handy, lightweight and it'll go everywhere I want to go. I have the bracelet and the necklace; They're both easy to wear and easy to carry; I'm always wearing them. So far, Luckily I haven't had to use it, I just tested it when they first gave it to me and once in a while every month for a double check that is still working properly.

6 years ago

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Olivia Thompson Chicago, IL

I chose Medical Guardian because it is convenient and I can take it everywhere with me. I already used it, I had fall in the basement and no one can hear me upstairs. I pressed the button and got service right away. With this Medical alarm system, I can be home alone or outside with the security that if something happen to me I can just press a button and receive help promptly.

6 years ago

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Pat Little Cumming, GA

I live between the mountain and for the location is very difficult to find a medical alert system that works here. I checked into several different ones and Medical Guardian is the only one that works properly. I've never had to use it. I will set it off once per month for verifying that is working properly; so far, they were answering on time every time that I tested. The only bad thing that I have to say about it is that they send many emails to my kids and they don't read it. They prefer text messages.

6 years ago

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Kenneth Bigham Medford, OR

By far, Medical Guardian is the best option for me. I already fell a couple of times and they were always there. I had to take an ambulance and the service was excellent. I use it all the time, even when I'm taking a shower. I have to call them once per month to let them know that everything is fine and they have always been really friendly towards me. I have no problems with it and I'll recommend it to everybody.

6 years ago

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Maurice Berube Norfolk, VA

I have the wristband and the little device that I keep on my table. Periodically I check it to make sure it works. Despite having a handicap I walk around the house with a cane, take my own baths, and I do a lot of things on my own. Having it gives me the confidence of doing those things knowing that, if I fall, somebody will come and help me up. I know it works because I have a younger son who accidentally triggered the device on my wrist when I was sitting down and it all worked. Having it gives me a sense of confidence when I go about daily activities.

6 years ago

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Betty Melton Strawberry Plains, TN

I had done a lot of investigating and the other companies required a 3 years contract. That's exactly why we chose Medical Guardian, it is contract free with a good service and price. I just purchased the one that you have inside the home and I'm really happy with it. We have not had use it luckily. The only thing we do is just periodically check it to make sure it's working and we do a test of the button once in a while. The customer service has always been courteous and helpful. Once I called and asked a question and they helped me right away.

6 years ago

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Marie Alfveby Saint Francis, MN

I got the device for my mom because the pricing was fair and the button was easy to use. When we tested it they called us right away and checked to make sure we were ok. She had to use it once. She tried to get a hold of me but couldn't, so she pushed the button and they got a hold of her. She talked to them, they called me, and that was that. They didn't have to call the paramedics or anything since it wasn't an emergency. It works very well, it's good value. The only thing is that it needs a phone line to work so if something happened to that line, the device wouldn't work.

6 years ago

Reply from Medical Guardian

Thank you for the kind review. We are happy to have been able to offer assistance to your mother when she needed it. You are correct that her Classic Guardian makes use of a landline. If you are interested in hearing about any of other other devices, all the rest of our units work using cellular service, so this may provide your mother with greater flexibility. She doesn't even need a cell phone her self to use the service. If interested in hearing more, simply reply to this message and we will have a member of our Customer Care team reach out. Have a lovely weekend!

May. 4th, 2018

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Christina Hoffman Oklahoma City, OK

I chose them because I could take it anywhere I went. I could either have the necklace around my neck or the watch on my arm and take it everywhere in the USA. The button is easy to charge, I can plug it into the car and charge it up there too with the little adapter. I test it monthly to make sure that it's working. They always call me back to make sure I'm ok and to check if I need assistance. They're really good.

6 years ago

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Betty Gorrell Haltom City, TX

My sons bought it for me after I had a couple of falls. I really had no say in it, they just sent it to me. I like the device but it doesn't really work if I go out of the house. It doesn't really go far enough for me. I've had to use it a couple of times whenever I fell down and couldn't get back up. Most of the time, the operators would call my son and he'd come over and help me back up. They always answer through the main thing and try to help me. They're dependable.

6 years ago

Reply from Medical Guardian

Betty, thank you for reaching out. Your Classic Guardian is designed to work in and around your home with a range of up to 1300 feet. If you want something that will work both at home and on the go, we offer additional products that may better meet your needs. If interested in hearing more, reply directly to this message and we will have a member of our Customer Care team reach out to discuss further. Have a great day!

May. 4th, 2018

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Doris Schmidt Newburgh, IN

My daughter researched it and got it for me so that I would have it when I got out of the hospital. It was a good bargain. I'm supposed to do a monthly test and anytime I do it they answer and are very polite. It seems to work fine. I had a grandchild that was just fascinated by the buttons and pushed them. They were really understanding when that happened.

6 years ago

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Linda Southfield, MI

The guy who set me up was absolutely wonderful, very nice, helpful, and sincere. When you order it, they give you a couple of options to wear. You get the necklace but you can also order a watch or some other alternative device. My father is the one that uses it and has pressed the button a couple of times. Whenever he needs them, the fire department comes out and they can use the lockbox to enter the house and help him. They always answer the phone and show up in a short amount of time, they're just very helpful.

6 years ago

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Clara Norris Ward, AR

My daughter in law ordered it for me. I have fallen before and she wanted me to have it in case it happened again. The only time I ever used it was when I fell in the bedroom. I just lost my balance and fell. I couldn't get up and my daughter was not around, so I punched the button on my necklace and called them. They responded right away and someone came out to take me to the hospital. I was really glad I had it then, it came in handy. I feel secure having it now because I know I can get help if I need it.

6 years ago

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Alison Fought

My Mother wore the Medical Guardian one full year before she had to use it. The 1st few months she kept forgetting to put it on and told me it was dumb''' she told me I was wasting my money''' I was only gone for an hour and a 1/2 when she needed it. It worked beautifully. MG called me On my way home from church had told me the pair minutes would be at my house when I got there. They were absolutely wonderful. There are not enough stars to rate this company!!!!!

6 years ago

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Sunny Kalna's daughter Jenny Kalna.

Great, caring, soft-spoken, people. Very understanding in emergency situations, and very caring. I appreciate how quickly they responded when my mother pressed her bracelet button. The ambulance came very quickly, and I was contacted right away. Though my mother passed away in the hospital a few days later, I appreciate how quickly responsive, and how caring the people were from Medical Guardian.

6 years ago

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Betty Moleski St Louis, MO

I went online and read reviews about Medical Guardian because I had a bad experience with another company. so, I was really precautious this time choosing the best option for my mother. I like the fact that Medical Guardian doesn't demand contracts and it is very easy to communicate between the customer and the company. My mother is really happy with it; she can charge it in the table beside her while she's watching her soap operas; It's really convenient for her. We haven't had to use it more than just a couple of times when we were just trying it and making sure that is working properly, and fortunately is working correctly.

6 years ago

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Kenneth Sult Union City, MI

We chose Medical Guardian for my father because is portable and it has service everywhere; He can carry the device with him wherever he'll go and be able to use the button to call for help if is need it. A lot of other companies doesn't have that service. So far, my father didn't need to use it but we pushed the button to test it and they were right on it.

6 years ago

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