Name: Medical Alert
Rating: 3.8

check_circle

Verified Customer

star star star star star

Ron

very comfortable to wear, somewhat easy to give false signals

1 year ago

Reply from Medical Alert

Ron, thank you for your feedback! False alarms can happen, and we’d always rather respond to a false alert than risk missing a real one. If you feel the button is activating too easily, feel free to contact our Customer Service team at 1-800-635-6156—we may be able to adjust or offer a different option to better suit your needs. We’re here for you anytime!

Aug. 14th, 2025

check_circle

Verified Customer

star star star star star

Elizabeth

Great response. Friendly associates. I highly recommend this company 🦍

1 year ago

Reply from Medical Alert

Elizabeth, thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Jul. 7th, 2025

check_circle

Verified Customer

star star star star star

Sharion

The people are nice ,and they answer any questions that I may have

1 year ago

Reply from Medical Alert

Thank you Sharion! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

May. 12th, 2025

check_circle

Verified Customer

star star star star star

Carmon

Have not had to use them at this point but to me it Security

1 year ago

Reply from Medical Alert

Carmon, thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review.

Apr. 25th, 2025

check_circle

Verified Customer

star star star star_border star_border

Floyd

I dislike that every time they get my father on the phone, they try to get him to buy more equipment or services.

1 year ago

Reply from Medical Alert

Thank you for taking the time to share your feedback with us. We value your opinion and are committed to providing the best service possible. If there’s anything we can do to make your experience better, please feel free to reach out to our Customer Care team at 1-800-906-0872 or CustomerResolutions@medicalalert.com. We’re here to assist you!

Mar. 19th, 2025

check_circle

Verified Customer

star star star star star

David

Great unit! If you follow the (easy) directions, this will last a long time!

1 year ago

Reply from Medical Alert

Thank you so much for your kind words, David! Your feedback means the world to us, and we’re glad we could meet your expectations.

Feb. 20th, 2025

check_circle

Verified Customer

star star star star star

Guila Noble

I very much like the sense of safety I feel with this system.

1 year ago

Reply from Medical Alert

Thanks so much for your feedback, Guila! We’re thrilled to hear that you’re happy with our service. Your satisfaction means a lot to us, and we appreciate your continued trust.

Dec. 17th, 2024

check_circle

Verified Customer

star star star star_border star_border

Teresa

Never sent a clean barcelet that I requested several months ago. As a long time user it get dirty from ink and stains

1 year ago

Reply from Medical Alert

Thanks so much for your feedback, Teresa! We value our customers and appreciate the time you took to share your experience. For additional support or questions, please to reach out to our Customer Care team at 1-800-906-0872 or CustomerResolutions@medicalalert.com. We’re here to assist you!

Dec. 17th, 2024

check_circle

Verified Customer

star star star star star

Barbara

I have not had any problems with my Medical Alert system to date.

2 years ago

Reply from Medical Alert

Thank you, Barbara! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 16th, 2024

check_circle

Verified Customer

star star star star star

Candace

Calls are prompt. Caller is polite & professional asking if help Is needed

2 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,

Customer Reviews Team
Medical Alert

Oct. 16th, 2024

check_circle

Verified Customer

star star star star star

Susan

I like the confidence of knowing that help is available if I need it.

2 years ago

Reply from Medical Alert

Thank you so much for your kind words, Susan! We’re thrilled to hear that your experience was a positive one. Your feedback means the world to us, and we’re glad we could meet your expectations.

Feb. 5th, 2025

check_circle

Verified Customer

star star star star star

Terry

She helped me all the way-couldn't ask for better-thanks millions---Terry

2 years ago

Reply from Medical Alert

Thank you, Terry! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Apr. 10th, 2024

check_circle

Verified Customer

star star star star star

Kathleen Deena Sparta, NJ

Responsiveness and flexibility The medical alert it self is easy to use

2 years ago

Reply from Medical Alert

Thank you, Kathleen! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

May. 8th, 2024

check_circle

Verified Customer

star star star star star

Bella Dallas, TX

immediate response even when my alarm goes off unintentiallly.

2 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

May. 8th, 2024

check_circle

Verified Customer

star star star star_border star_border

Anna El Paso, TX

COMPLICATED TO USE IT....I NEED TO BE PENDING NOT TO ACTIVATE..PLS PENDING TO CHARGE THE BATTERY

2 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Please reach out to Customer Care with any additional questions or issues:

1-800-906-0872 or CustomerResolutions@medicalalert.com.

Stay safe,

Customer Reviews Team
Medical Alert

May. 8th, 2024

check_circle

Verified Customer

star star star star star

Barbara Santa Cruz, CA

The response is immediate. Everyone is very nice when you speak to them.

2 years ago

check_circle

Verified Customer

star star star star star_border

Richard London, KY

Good service and not too expensive. Happy with the peace of mind the device brings!

2 years ago

check_circle

Verified Customer

star star star star star

Lillian

It gives me a piece of mind to feel my mom can get help before I can get there

3 years ago

check_circle

Verified Customer

star star star star star_border

Jane Chicago, IL

Too sensitive. It goes off if I even change my clothing and it falls 2 inches onto my chest.

3 years ago

check_circle

Verified Customer

star star star star star

Karen Rochester, IN

Great system! So much available to purchase for the person in need.

3 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Verne WA

My dad is too confused. He worries about what it is when he wears it and he has caregivers now so doesn't really need it. Can we cancel the service and get any refund?

3 years ago

check_circle

Verified Customer

star star star star star_border

Larry Morris West Milford, NJ

It's all good. You hope you don't need it but if you do you know it's reliable.

3 years ago

check_circle

Verified Customer

star star star star star

Carl G Wessing Syracuse, NY

My Mother pushed the button and help was sent now not later! Thank You.

3 years ago

check_circle

Verified Customer

star star star star star

Sue Farlin East Lansing, MI

They check on me periodically to make sure I'm doing okay. No falls!!!

3 years ago

check_circle

Verified Customer

star star star star star

Brent hall Idaho Falls, ID

works greatWhen we check the system they pick up the phone within one min.

3 years ago

check_circle

Verified Customer

star star star star star

Craig Jobson Evanston, IL

Pressed "ALERT" by accident firedeoartment on scene in less than 5 minutes

3 years ago

check_circle

Verified Customer

star star star star star

Robert Winston-Salem, NC

Great Customer Service, everyone really cares about its Customers.

3 years ago

check_circle

Verified Customer

star star star star star

Carol Burkhardt Loveland, OH

Good product..easy to reach by phone..customer service and support good.

3 years ago

check_circle

Verified Customer

star star star star star

Lucy Blake-Elahi Los Angeles, CA

Had a heart attack-- pushed the button--The Fire Department came!

3 years ago

check_circle

Verified Customer

star star star star star_border

Margie P Jackson Douglasville, GA

necklace item is too big to ware. The Fall necklace is okay if the cords would stay in place.

3 years ago

check_circle

Verified Customer

star star star star star

Raymond Dasnczek Lincoln, NE

great price, & they check up on me monthly with a phone call

3 years ago

check_circle

Verified Customer

star star star star star

Betty Weatherholtz Bunker Hill, WV

I set the alarm off accidently and they were quick to call me.

3 years ago

check_circle

Verified Customer

star star star star star

Joe Bendell West Haven, CT

Whenever I have needed help all employees have been helpful and knowledgeable.

3 years ago

check_circle

Verified Customer

star star star star star

Deloris C. Stephenson Nashville, TN

They have responded even when MIL accidentally set off the alarm.

3 years ago

check_circle

Verified Customer

star star star star star

Liz. Clark Oroville, CA

I was able to talk to the base station and get help immediately

4 years ago

check_circle

Verified Customer

star star star star star

Ruby Roe Las Vegas, NV

the quality of the equipment is high, response is quick and caring.

4 years ago

check_circle

Verified Customer

star star star star star_border

Carolyn Haught Apopka, FL

they alway are nice to me when i need a question answered i am new to the company.a lot of to

4 years ago

check_circle

Verified Customer

star star star star star

Brenda Neumann Palatine, IL

Always calls me immediately if my dad's alert has been activated.

4 years ago

check_circle

Verified Customer

star star star star star

Diane Gil MI Wuk Village, CA

Always helpful and kind when I have called them or when they have called me.

4 years ago

check_circle

Verified Customer

star star star star star

Tonya Gaines

Excellent reassurance that Medical Alert will help when needed.

4 years ago

check_circle

Verified Customer

star star star star star_border

Hagar Malone Allentown, PA

I haven't needed to use my device for an emergency, but texting it every month is easy.

4 years ago

check_circle

Verified Customer

star star star star star_border

Annette couture Naples, ME

I feel secure knowing I will get a response quickly when you sense unusual alert.

4 years ago

check_circle

Verified Customer

star star star star star

Ginny Gore Summerville, SC

Excellent customer service every time I have had contact with the company

4 years ago

check_circle

Verified Customer

star star star star star

Mary Ellen Hollins Methuen, MA

This company has been there when I needed them withtout hesitation.

4 years ago

check_circle

Verified Customer

star star star star star

Marvin Jensen Spearfish, SD

So far, excellent customer service. Testing equipment is easy.

4 years ago

check_circle

Verified Customer

star star star star star

RALPH SANFORD SIKES Atlanta, GA

Service has been excellent, friendly, and understanding of my needs.

4 years ago

check_circle

Verified Customer

star star star star star

Cherry Jones

Fast results and dependable regardless of time of day or night.

4 years ago

check_circle

Verified Customer

star star star star star

Janet K. Rooke

Always attentive when you call in for anything even just a question.

4 years ago

check_circle

Verified Customer

star star star star_border star_border

Gary Schackow

We were charged for items that we were unaware of signing up for. Your contract has too much fine print.

4 years ago

check_circle

Verified Customer

star star star star star

Joy Pisciotta Arvada, CO

They respond to my every needeven when I don't know that I need them!

4 years ago

Medical Alert Reviews