Name: Medical Alert
Rating: 4.3

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Verified Customer

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Anna El Paso, TX

COMPLICATED TO USE IT....I NEED TO BE PENDING NOT TO ACTIVATE..PLS PENDING TO CHARGE THE BATTERY

2 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Please reach out to Customer Care with any additional questions or issues:

1-800-906-0872 or CustomerResolutions@medicalalert.com.

Stay safe,

Customer Reviews Team
Medical Alert

May. 8th, 2024

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Verified Customer

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Barbara Santa Cruz, CA

The response is immediate. Everyone is very nice when you speak to them.

2 years ago

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Verified Customer

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Richard London, KY

Good service and not too expensive. Happy with the peace of mind the device brings!

2 years ago

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Lillian

It gives me a piece of mind to feel my mom can get help before I can get there

2 years ago

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Verified Customer

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Jane Chicago, IL

Too sensitive. It goes off if I even change my clothing and it falls 2 inches onto my chest.

2 years ago

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Verified Customer

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Karen Rochester, IN

Great system! So much available to purchase for the person in need.

2 years ago

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Verified Customer

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Verne WA

My dad is too confused. He worries about what it is when he wears it and he has caregivers now so doesn't really need it. Can we cancel the service and get any refund?

2 years ago

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Verified Customer

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Larry Morris West Milford, NJ

It's all good. You hope you don't need it but if you do you know it's reliable.

2 years ago

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Carl G Wessing Syracuse, NY

My Mother pushed the button and help was sent now not later! Thank You.

3 years ago

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Verified Customer

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Sue Farlin East Lansing, MI

They check on me periodically to make sure I'm doing okay. No falls!!!

3 years ago

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Verified Customer

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Brent hall Idaho Falls, ID

works greatWhen we check the system they pick up the phone within one min.

3 years ago

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Craig Jobson Evanston, IL

Pressed "ALERT" by accident firedeoartment on scene in less than 5 minutes

3 years ago

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Robert Winston-Salem, NC

Great Customer Service, everyone really cares about its Customers.

3 years ago

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Verified Customer

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Carol Burkhardt Loveland, OH

Good product..easy to reach by phone..customer service and support good.

3 years ago

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Lucy Blake-Elahi Los Angeles, CA

Had a heart attack-- pushed the button--The Fire Department came!

3 years ago

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Margie P Jackson Douglasville, GA

necklace item is too big to ware. The Fall necklace is okay if the cords would stay in place.

3 years ago

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Raymond Dasnczek Lincoln, NE

great price, & they check up on me monthly with a phone call

3 years ago

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Betty Weatherholtz Bunker Hill, WV

I set the alarm off accidently and they were quick to call me.

3 years ago

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Joe Bendell West Haven, CT

Whenever I have needed help all employees have been helpful and knowledgeable.

3 years ago

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Deloris C. Stephenson Nashville, TN

They have responded even when MIL accidentally set off the alarm.

3 years ago

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Liz. Clark Oroville, CA

I was able to talk to the base station and get help immediately

3 years ago

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Verified Customer

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Ruby Roe Las Vegas, NV

the quality of the equipment is high, response is quick and caring.

3 years ago

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Carolyn Haught Apopka, FL

they alway are nice to me when i need a question answered i am new to the company.a lot of to

3 years ago

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Verified Customer

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Brenda Neumann Palatine, IL

Always calls me immediately if my dad's alert has been activated.

3 years ago

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Diane Gil MI Wuk Village, CA

Always helpful and kind when I have called them or when they have called me.

3 years ago

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Tonya Gaines

Excellent reassurance that Medical Alert will help when needed.

3 years ago

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Hagar Malone Allentown, PA

I haven't needed to use my device for an emergency, but texting it every month is easy.

3 years ago

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Verified Customer

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Annette couture Naples, ME

I feel secure knowing I will get a response quickly when you sense unusual alert.

3 years ago

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Verified Customer

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Ginny Gore Summerville, SC

Excellent customer service every time I have had contact with the company

3 years ago

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Mary Ellen Hollins Methuen, MA

This company has been there when I needed them withtout hesitation.

3 years ago

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Marvin Jensen Spearfish, SD

So far, excellent customer service. Testing equipment is easy.

3 years ago

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RALPH SANFORD SIKES Atlanta, GA

Service has been excellent, friendly, and understanding of my needs.

3 years ago

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Cherry Jones

Fast results and dependable regardless of time of day or night.

3 years ago

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Janet K. Rooke

Always attentive when you call in for anything even just a question.

3 years ago

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Gary Schackow

We were charged for items that we were unaware of signing up for. Your contract has too much fine print.

3 years ago

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Joy Pisciotta Arvada, CO

They respond to my every needeven when I don't know that I need them!

3 years ago

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Jo Ann Haggard Portage, MI

Sometimes I have a hard time putting the Med Alert on the cradle to charge at nights.

3 years ago

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James Bigby East Saint Louis, IL

Very efficient cost effective and product and service is very good

3 years ago

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Marcia McNulty Midland, MI

Satisfied with the service. Have nothing else to compare them with.

3 years ago

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Irene Garabrant Bloomington, IL

Anytime I have needed Medical Alert, they have responded and been here quickly.

3 years ago

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Bernice Mueller Reedsburg, WI

Excellent response time to a question I had. Operators are very courteous.

3 years ago

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Verified Customer

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Norma Baxter Candia, NH

Every time I need to use it the help I need shows up right away

3 years ago

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Hilda Giordano New York, NY

They respond immediately. So far have answered all my questions.

3 years ago

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Dwain Harris Summerville, SC

they are very understanding and patient with my mother when she calls.

3 years ago

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Barbara Cutajar Woodstock, GA

They helped me promptly when I pressed my buzzer after I fainted and fell.

3 years ago

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Lu McConnell Aurora, CO

The staff has been so courteous and patient. Frequent reminders. No problems.

3 years ago

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Joanne Montelongo Hermosa Beach, CA

They call immediately if you need them. They are very helpful and polite

3 years ago

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Bonita Nelson Garner, IA

I neglect to test my Medical Alert and they remind me to do it.

3 years ago

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Joan Garner, NC

It recharges so fast no matter how long I have it out of its cradle .

3 years ago

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Kathy P Leonardtown, MD

They call to check the syst. My parents never think to do the monthly test

3 years ago

Medical Alert Reviews