Name: Medical Alert
Rating: 4.1

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Verified Customer

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Veronica Hollander Annapolis, MD

Well every month I pushed that button to see that's it's working and I've always had very good luck with it

8 years ago

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Verified Customer

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Linda Small Red Bluff, CA'

They're less expensive than Philips Lifeline plus their representatives are very good. I use it all the time when I'm home.

8 years ago

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Verified Customer

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Madeline Miller

When I needed assistance they helped me remain calm and gave me clear and concise instructions.

8 years ago

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Verified Customer

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Have no idea. Riverside, CA

The res[pnce worked perfectly. (even at age 87, I love the handsome young medics it brings to me)

8 years ago

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Verified Customer

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Anonymous Lincoln, NE

The entire operation I feel needs a lot of repairs I gave up medical alert. The company needs to have a meeting and train their employees on how to do their job and how to treat the public

8 years ago

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Verified Customer

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Josephine Toledo, OH

They have been contacting me every time I accidentily cause my alarm to activate and make sure all is ok.

8 years ago

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Verified Customer

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Lela Rockwall, TX

Too heavy, to bulky, can't hide in shirt. Wanted medallion type or one for wrist. Will not renew!

8 years ago

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Verified Customer

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Jeannette Plattsburgh, NY

I've only had to use my Medical Alert once and I was extremely satisfied with the quick response.

8 years ago

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Verified Customer

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Julie Gainsville, FL

It's always worked. Firemen come and help me stand up and are always very nice and helpful.

8 years ago

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Verified Customer

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Elsie Naperville, IL

They have always responded to my need and very helpful in answering any questions I might have.

8 years ago

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Evelyn Chambersburg, PA

They have been here in a timely manner the two times I have called them. I'm very satisfied with their service.

8 years ago

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Fannie Franklinton, LA

Operators respond quickly when button goes off, even if the button is set off accidentally.

8 years ago

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Betty San Francisco, CA

the quick response and the time making sure that the feeling that things are under control.

8 years ago

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Alice Wasilla, AL

The response is very good. The necklace sometime bothers my neck. I like that I can wear it anywhere and you respond.

8 years ago

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Verified Customer

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Andrew Mountain View, CA

I accidentally hit the button to my alert ?? watch __ and less than 5 minutes the fire department was looking for me on my street which I did not know. They got a call from you guys n responded fast.

8 years ago

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Verified Customer

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Henry Molignaro Somerville, MA

I used it twice already and it was very good. They've offered a very positive experience so far.

8 years ago

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Margaret Ridgway Nalcrest, FL

Their devices have worked very well, I like using them. My family suggested I get one because I have a balance problem, and I think they've offered a very good customer service.

8 years ago

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Verified Customer

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Kathy Harrison Gaston, SC

Although the representatives did a good job, the device itself didn't work. I fell on the porch and it didn't go off. Also, I have to push the button myself if I'm away from home.

8 years ago

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Glenda Brinkman New Ulm, MN

I like it so far because they have been there when we needed them. I am definitely satisfied with their service.

8 years ago

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Patricia Pope Willoughby, OH

The only problem that I had with Medical Alert was resolved quickly, so everything with the product has been fine. However, they have very poor customer service.

8 years ago

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P Davis

I cannot stress enough how poor this company is in terms of product quality, customer service, and billing. The button regularly malfunctions, causing the system to think I pushed the button, even when I am not wearing it. I receive a check-in call; however, if I don't answer, they leave me a message, rather than calling emergency services or my emergency contacts. Their billing is terrible. Every couple of months, I receive phone calls and letters that my account is overdue and in danger of being canceled. It is not. When I try to call billing, the wait time is over an hour. The callback feature does not work. And the automated messages are broken, giving programming code for what it should say, rather than an actual update. I have repeatedly tried emailing them about billing issues, but I have never received a response. Customer support does not exist. It is almost impossible to get an agent on the phone (again, over an hour wait time). When I finally get someone on the phone, they tell me they will look into it or that they have a new billing system (they have been telling me this for 2 years). Today, I am trying to cancel service, but have been on hold for 2 hours. Do not use this company.

4 weeks ago

Reply from Medical Alert

Thank you for your feedback. We’re sorry to hear about your experience. Please feel free to reach our customer service department at CustomerResolutions@medicalalert.com. By providing your account information a representative would be happy to call you back and assist.

Jan. 8th, 2026

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Betty

My Medical Alert gives me a feeling of safety each day as I wear it. I also take it with me when I need to go to the bathroom at night. It is my life guard.

1 year ago

Reply from Medical Alert

Thank you, Betty! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Aug. 8th, 2024

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Kathryn Bozeman, MT

I dont use the system, its for my mother. Although it was easy to order and set up, I spent numerous phone calls attempting to get my mother checking account credited for an unauthorized debit of approx. $348.00. To date I have referred 3 friends and relatives to other companies and they have not had any complaints with being overcharged and needed to fight to be get it credited. I will not utilize this company in the future, but will leave the unit "as-is" for my 91 yr old mother.

2 years ago

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Verified Customer

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Eleanor Newnan, GA

I paid my bill in full for the year yet 2 months ago you started taking $5 a month with my debit card I realize the cost of things have gone up but when you pay for something for a year and then you go back and raise the price that is not right I will be canceling my membership when my year is up

2 years ago

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Josephine Midlothian, VA

Very unhappy with the service. I would not recommend the company to anyone. My mother has been a costumer of Medical Alert for several years. Fortunately she has never needed to push the button for help ,however the button has gone off by accident way too many times. It’s very upsetting when this happens. Also , an employee called my 92 year old mostly deaf mother and sold her a fall detection necklace over the phone. It had to be apparent to the employee that my mother could not hear on the phone and had no idea that she was purchasing additional unneeded services. Very shameful and shady . I had to call the company and get her money back and then they only refunded half the money. I had to make a second call to get the other $30.00 back. We were just talking about getting rid of the service and buying an Apple Watch. Sincerely Denise Wells and Josephine Smith.

2 years ago

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gail viecelli Livonia, MI

My mom has the Medical Alert" on the GO" fall detector. I'm extrememly disappointed that Medical Alert on the go does not include a care giver AP where I can GPS her loctation from a smart phone. We choose Medical Alert pendant starting in August 2019. Customer Service tells me there are no plans to make an AP available.

5 years ago

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Carol Perdicaris

I llike the new message that they have on the machine. At least the human that wouled call can assist someone that really needs it unless that would be me.

6 years ago Edited May 9, 2025

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Karen Grise Franklin, IN

A huge pain to cancel service. My credit card account was charged in access of $500 annually and when my mother moved into assisted living and no longer had need of these services we were told they could not be discontinue until equipment was returned. In the midst of moving it took a while to remember to get the equipment boxed and returned. Once that was done and I called a month later to ask about my refund I was told that although the equpment had been received within 4 days of mailing I was supposed to call within 10 days to check so the cancellation date would be that day and funds would not be creditted back to my account for "25 business days." when I suggested that was unacceptable and ask to speak to a supervisor I was told the refund would be expedited and would show up on the account in "a couple of days." Two weeks later I just phoned again and was told that my refund occurred 2 days ago but would take a couple more days to show up on my account. Way overpriced service and poor way of treating customers.

6 years ago

Reply from Medical Alert

We looked in to this situation and are very for any difficulties the customer experienced. Our prices are among the lowest in the industry, and the services we provide get an A+ from the BBB.

We see the customer called on 5/6/19 and requested a return label. Labels were sent to her on 5/6/19, 5/9/19 and 5/14/19.

We received the unit back on 6/17/19. There is a signed agreement from the customer where it clearly states the unit is billed until it is returned. The refund was processed within 3 weeks. If there is anything else we can do, please do let us know. Again, Connect America values our customers and we are sorry you had difficulties with the label and returning the equipment.

Aug. 1st, 2019

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Carolyn Hyde Brooksville, FL

We were on automatic withdrawal for payments . The money was taken out of my account without advanced notice and ahead of when it was even due. We no longer need ed the equipment and iy was returned on the 6th of May . They received it on the 9th of May 2019. Called them on the 13th about my refund and was told it would take 5 to 7 days. Needless to say I still have not received my refund. Today I was told 2 different stories. One was that it takes up to 2 weeks and the other story was it could now take up to one month for my refund. It is starting to sound like a story . Now supposedly they will expedite my refund and it can take up to 72 hours. I don't feel I can believe them and will see what other options I have. They just seem to keep stalling .

6 years ago

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Jerry Zirkler Utica, OH

Customer service is the worse. This company is a total scam, I got this for my mother and paid 6 months in advance for the service. My mother passed away a month into it and there will not refund you the remaining money paid. They take money out of your account without your knowledge and when you call them its a total run around. My mother passed away and they charge my account $559.95 when i sent the equipment back. They stated the was damage to it, which there was nothing wrong with it at all when it was shipped to them. They will not take care of you after you lost your loved ones when you have done nothing wrong. I have file a complaint with the BBB and then calling Attorneys General office. WATCH OUT FOR THIS COMPANY.

6 years ago

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Chip Sebastian Lexington, KY

I've had a bad experience with Medical Alert. My mom has used them for the past several years. We found out recently that they were taking out payments even though there was no one on the other line since February of 2018. When I called and asked why no one answered when my mom hit her button, they told me that the service had been off that long. They said they could only credit/refund 6 months of payments, saying that my mom was responsible to check on the service and hit the button at least once a month. I told them my mom is addled and was not able to remember to check on a service they're supposed to be providing anyway. I went on to say, "what if she checked the service and it went off the next day? Then we would not know the service was off until the time they said she needs to check it again, which would be 29 days." Their attitude and refusal to do the right thing sat wrong with us and I gave them a chance to make it right. Their clientele are comprised largely of people who can't be bothered with having to check constantly on the service they claim to provide.

6 years ago

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Bernard Bagley Stone Mountain, GA

I purchased this system for my 90 year old mother. After placing the order and providing them the required information for shipping she was suppose to receive her Medical Alert system in two days. Prior to receiving the unit a sales person began to call my mother trying to sale another system. After I corrected that issue, 3 days later the medical alert system arrived at my house in GA. The system supposed to be addressed to a location in PA. I returned the system to Medical Alert and a second unit was sent to PA./ When it arrived my nephew setup and activated the system. Two days later the system malfunctions and the customer service person is asking my 90 year old mother to trouble shoot the unit. Well she called me in a panic and I had my nephew go over and talk to customer service to determine the unit was defective! We packed up the defective unit and waited for another replacement unit along with a return label which never arrived. I called and cancelled the service and now I am waiting on another return label to close out this account.

7 years ago

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Kim Beatrice, NE

My mother is currently on Hospice. Hospice suggested that we set my mom up with a Medical Alert system. They are actually referring people to Medical Alert. We ordered the unit that does not require a landline. We received the unit, hooked it up, and then tried testing the unit...it did not work. We called and spoke to a technician and they said we must have a defective unit. They sent out a replacement. Same thing happened with the 2nd unit...it did not work. I then was told that it might be best to have a landline installed and then order the landline Medical Alert unit, which I did. We received the landline unit and once again, the unit did not work. Between the 2nd and 3rd unit sent to us, my mom fell in the home. Thank goodness I was there and she was not home alone. I have now decided to go with a different company and hopefully their service will be able to provide us the protection and peace of mind that Medical Alert was unable to do. I would not suggest ordering Medical Alert. And I am going to suggest to Hospice that they stop referring patients to Medical Alert.

7 years ago

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Mary ann gribble Montgomery, IL

I haven’t used it much because the pendant is too touchy, sets off easily. The cord makes my neck itch so use the bracelet but not all the time only if I’m alone

7 years ago

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janet daniels Sterling Heights, MI

My mother has an account with them. 6 Months ago I sent them a letter to cancel. they never responded even after several phone calls about returning the unit. now after more than 7 months, they are calling me and my husband for payment. I have offered to send the unit back but they keep telling me we have to make payment of $200.00 or they can't close the account. My mother is 93 years old and in a nursing home and can not pay a bill that she does not owe. this company has said they will keep calling me and my husband even though we are not on the account. Very bad and unethical. please do NOT do business with them.

8 years ago

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Joseph Black

MedicALert user access to the online health record has been down for 3 weeks that I know of due to "technology improvements." They state just contact us to update your medical records but the call center is only available M-F. I am an IT Project Mgr and could not think of a time when consumer inability to access or update records for close to a month would be acceptable.

8 years ago

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Cstol Pomona, CA

I have had Medical Alert for six months an,d fortunately, have not had to use it, but when I have called for any reason, their customer service was excellent. I really do like it so far.

8 years ago

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C. E.

I bought system for my aging mother. The system seemed to work OK. But then when I cancelled the service and returned the equipment the problems started. First they claimed they never received the equipment. I sent it Certified Mail and had proof of their receipt. Then they began the phone calls claiming they would charge me for the equipment. These people that call are in my opinion as an experienced attorney are committing crimes and trying to scam good people for money. MY ADVICE IS TO NEVER DO BUSINESS WITH THIS COMPANY. when I asked to be connected with their legal department she hung up on me.

8 years ago

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Katherine Bouton Spring Valley, NY

I bought the Medic Alert Mesh bracelet for $39, over $50 when delivered. It comes in one size but said it could be made shorter. Made shorter it wrapped around my wrist twice. It's huge. I asked Medic Alert to replace the band and offered to pay for it. In the end -- after a half hour phone call with a customer service representative who knew absolutely nothing, I bought two rubber wristbands to replace the mesh. The only trouble is that I can't get the Medic Alert tag off the mesh bracelet to put on the rubber bracelet. I'm not even sure how to put it on the rubber bracelet. I have now spent close to $70 on an unusable device. Extremely disappointed in this product and this company.

8 years ago

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Larry Carraway Buckatunna, MS

My mother really depends on this service and I do too if she doesn't test the equipment when she's suppose to they remind her thanks for taking care of her

9 years ago

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Jo Ann Skoda

Jo Ann Skoda- This company is the worst. It did not work from the get=go. Kept calling them & telling them the box was faulty. They alert would go off when I didn't even have the button round my neck. Even had the ET show up when I was watching TV & the button was laying on the table. Sure did scare me. This happened several times & I called & told them after one month & said I was returning it which I did. I was told I was getting a refund & would be charged for the day's I had it & I said fine. Refund didn't come. Called & was told I would receive $99.00 on my next statement which I did not get. Called again & that person said I had no refund coming because I did send it back after seven day's. I told them it was the company's fault because it did not work right from the beginning but they still said no. They are the worst.

9 years ago

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Diane Williams Brownsburg, IN

I actually misdialed Medicares 800 number and told person who answered that I needed info on how to file Medicare claim. Never once told I wasn't speaking to Medicare direct. Started off conversation with Medicare offering special promo for people over 60 years of age for a low cost medical alert system. Person was very rude and interrupted me several times. Unfortunately I finally caved and gave him my information. He said he'd have verification manager get on phone and then give me number for customer service. Second person gave me confirmation number and hung up instead of transferring me to customer service. My phone luckily shows numbers called so I was able to retrieve their phone number and after several attempts to get thru on landline, I tricked them by using cellphone and a person picked up. She put Roy on phone who was first person I talked to. I am reporting their company to attorney generals office in Indiana.and my order had best be cancelled or I will refuse it when it arrives. Also, notified my bank not to accept charges.

9 years ago

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EJ Monterey Park, CA

What a rip off. I ordered this for my 87 year old mom who is very stubborn. The day I went to set it up she decided she did not want the system after all. When I called customer service to see what steps I needed to take in order to cancel service and return the system, they informed me that a refund would be issued as soon as 48 hours after they received the unit. I was informed to make sure I had the tracking number so that they may verify the return. When I called to confirm my cancellation and inquired about my refund, I was informed I was not entitled to one since I had agreed to the quarterly payment plan. When I told them that the rep I spoke to said I would be receiving a refund, they told me I was misinformed and no refund would be honored. I never even set up the unit nor used it and I'm not entitled to a refund? This company is a rip off. All they want is your money and are not there to work with you. Order this system at your own risk.

9 years ago

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Gale Pederson Las Vegas, NV

I ordered a mobile elite model for my 90 year old father who had went thru the trama of falling at home and lay on the floor for over 3 hrs. before he could get enough strength to pull himself up in the kitchen to call for help on his phone. He found an add for mobile elite model advertised in his AARP magazine so he called the company to tell them what he needed but he wanted the salesman to call me first as I had told Dad that I would pay for any service hook up and his monthly bill. The salesman called me (I live in Utah and Dad lives in Wis.) He told me that dad would be able to get service for his cell phone both at his home as well as his cabin. We ordered the model and I paid 6 months fee in advance to lower the monthly bill. Dad received the product and guess what no service in our area for ATT, called company they said to return it and we would get a full refund, lady told me that we should have never been told that we had service in his area but we didn't. We returned product and they received it on 20 Sept. 2016. I called them and they said I would see a credit back to my credit card in 7-10 days. It is now 20 Oct. and nothing yet for the $269 they owe me. I have called 4 times and nothing but lies, one said two weeks ago that it would be credited back to my card within 48 hrs, last time I called they said my card was credited full amount on Oct. 10th (Holiday) Nope, I called my bank and they said there hadn't been any action of that nature on my credit card. I finally called AARP and they are going to see if they can get this straightened out. Save your self a lot of grief folks and go with some one else. I'm tired of getting lied to by this company and maybe tis will help some one else from making the same mistake we did.

9 years ago

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mary clark Bucyrus, OH

I had this one for a few years until i went into assisted living, They have their own.. this was a good choice,very honest company.. Mary J. Clark

9 years ago

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Verified Customer

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Rebecca

Watch is ugly eith no choices in color or bands

7 months ago

Reply from Medical Alert

Thank you for your feedback Rebecca! We appreciate our customers and appreciate the time you took to leave us a review. Your thoughts help us to continually improve.

Jun. 6th, 2025

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Verified Customer

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Bonita

They respond immediately, & notify the proper authorities.

10 months ago

Reply from Medical Alert

Thank you so much for your kind words, Bonita! Your feedback means the world to us, and we’re glad we could meet your expectations.

Mar. 18th, 2025

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Russell

Quick to answer calls. Very professional.

11 months ago

Reply from Medical Alert

Thank you, Russell! We’re thrilled to hear that your experience with us has been positive. Your safety and peace of mind are our top priorities, and we're glad that we could be there for you when you needed us.

Feb. 20th, 2025

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Mitzi

Their immediate response time when I need their services.

11 months ago

Reply from Medical Alert

Thank you for your kind words, Mitzi! We’re thrilled to hear that your experience with us has been positive. Your safety and peace of mind are our top priorities, and we're glad that we could be there for you when you needed us.

Feb. 11th, 2025

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Guila Noble

I very much like the sense of safety I feel with this system.

1 year ago

Reply from Medical Alert

Thanks so much for your feedback, Guila! We’re thrilled to hear that you’re happy with our service. Your satisfaction means a lot to us, and we appreciate your continued trust.

Dec. 17th, 2024

Medical Alert Reviews