Name: Medical Alert
Rating: 3.8

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Verified Customer

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Terry Pearland, TX

Representatives are always punctual when I have fallen. They are also very courteous and call for help and contact my daughter.

8 years ago

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Verified Customer

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Sharon Mission Viejo, CA

Last time I needed them, they did not give the emergency people all the information they needed to find me and get into the apartment.

8 years ago

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Verified Customer

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Bobby Rincon, GA

because responce is fast and they are very professional and pleasant each time they come to my house on a call

8 years ago

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Verified Customer

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Ken Nashua, NH

It responds quickly and speech is crystal clear. They do not get flustered when I accidentally push the button.

8 years ago

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Verified Customer

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Jean Redding, CA

They respond promptly to calls for help and always help me up when I fall. I have 4 falls in the last 3 months.

8 years ago

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Verified Customer

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Helga Watertown, NY

When calling in to check operation of device, the audio fro your office is terrible. It is full of static and when I try to talk to the person that calls me, I was not treated professionally

8 years ago

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Verified Customer

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Helen Naperville, IL

I have only had to call once. They were at my door in a matter of a few min. I fell in the bath tub.

8 years ago

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Verified Customer

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Bettie Wilmington, NC

because they show up and take care of you, even if they can't get up with anyone to check on you!!!!

8 years ago

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Verified Customer

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Dolores Weed Exton, PA

Having Medical Alert has been a very good experience. They are efficient, concerned, and very quick about what they do. It was an excellent offer.

9 years ago

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Verified Customer

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Sheila Thompson San Antonio, TX

They've been excellent when it came to responding. They follow up with you on everything quite well.

9 years ago

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Verified Customer

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Donald Raphael Boynton Beach, FL

It's been an excellent customer service! The few times I've needed has been perfect. It has worked when I needed it.

9 years ago

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Verified Customer

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MK Houston, TX

Their customer service is fine, and the system was good. I purchased it as a protection, in case I had a problem, and it's worked well so far.

9 years ago

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Verified Customer

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Jo Hembree Cedartown, GA

I love it! Speaking to their representatives was wonderful, and all I can say is that Medical Alert saved my life.

9 years ago

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Verified Customer

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Marilyn Gross Isle, MN

It works very good! The system is great, and the customer service is excellent! They've offered a positive experience so far.

9 years ago

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Verified Customer

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Lois Lewis Houston, TX

Although the service is fine and the system has been good, I don't like using it as much. My problem with is that the device goes off on its own, without me knowing it. Then I have to answer calls, saying that I'm okay.

9 years ago

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Verified Customer

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Beulah Rutland Customer Service; Product/Service

Their customer service is real good. They were very quick about everything when I used it, and got a hold of everybody in no time. It works!

9 years ago

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Verified Customer

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Robert Rowe

The system is very helpful! It worked very well for our family member that needs it. Plus, their representatives offer a good service.

9 years ago

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Verified Customer

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Anonymous Niceville, FL

Their customer service is very prompt. I've been really satisfied with them; it's just a very good system.

9 years ago

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Verified Customer

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Joseta Bell Kansas City, MO

I don't know which one I have, but I appreciate it. I need this service because I wanted my independence. Customer service is a 10

9 years ago

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Verified Customer

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Gerald Finley Gadsden, AL

The fact that I had fallen a number of times made me get The Fall Pendant from Medical Alert. The service is fair but I don't like it at all; it's very clumsy and it breaks very easily.

9 years ago

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Verified Customer

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Virginia Lebeau Hatfield, MA

I have to admit, I don't use it anymore, however, they were good with me. I'm glad I still have it there.

9 years ago

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Verified Customer

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Brenda Hill Windsor Mill, MD

They've provided an excellent service. I haven't had a problem with them at all. It's just been a good experience.

9 years ago

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Verified Customer

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Paula Highes Staten Island, NY

It's been good service to this day, however, I'm not sure if they can locate you anywhere you are when you press the button. A friend of mine used it and the location he was at was not the same location the company had.

9 years ago

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Verified Customer

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William Fredericktown, MO

Good service! I haven't had a problem with them so far. It's a great thing to have because I'm always afraid of falling and not having help around.

9 years ago

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Verified Customer

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Juanita Stafford Detroit, MI

I'm very fortunate to have it, however I think it's very noisy and testing it is very uncomfortable. Besides that, I find the service to be fine and satisfactory. It works for me.

9 years ago

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Verified Customer

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Jane Town Vancouver, WA

I haven't had any experience using Medical Alert yet, however, I live alone and so far their service has been okay. It's great to know I haven't had to use it so far, however, I carry my Pendant with me just in case.

9 years ago

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Verified Customer

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Dorothy Thompson Palos Verdes Peninsula, CA

I'm not satisfied with the service at all. They sent me something that doesn't work. I have a pendant with a blue dot, but if you push it nothing happens. They offered to take off one month fee but that's not good for me. I've had such a negative experience.

9 years ago

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Verified Customer

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Ronald Gintz Pineville, LA

The service is alright, I don't have any complaints. It's not hard to use it either; all I can say is I'm satisfied.

9 years ago

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Verified Customer

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John Ecker East Hampton, NY

At our age, my wife and I needed help. So far everything's been fine; they responded quickly whenever we needed them to. We haven't had a problem so far.

9 years ago

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Bill

We got this service for my parents… while it has been good and offered some peace of mind to my brother and I, my father had fallen twice while wearing the device and it has not picked up the fall. They are paying EXTRA for fall protection. This seems like an issue that we shouldn’t still be concerned about. It is why I have given a 3/5 score at this time.

1 year ago

Reply from Medical Alert

We’re really sorry to hear that your experience wasn’t up to the standard you expected. We take your concerns seriously, and we’d love the opportunity to address them. Please reach out to our Customer Care team at 1-800-906-0872 or CustomerResolutions@medicalalert.com so we can resolve this matter as quickly as possible. Thank you for bringing this to our attention.

Feb. 5th, 2025

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Robin Burke

The only complaint I have is that, I requested the contract be revised because my mother's name on it was incorrect, and she still has not received a corrected one. It's been almost 2 months now.

1 year ago

Reply from Medical Alert

Thank you for sharing your feedback with us, Robin. We value our customers and appreciate the time you took to share your experience. We'd love the opportunity to address your concerns. Please reach out to our Customer Care team at 1-800-906-0872 or CustomerResolutions@medicalalert.com so we can resolve this matter for you. Thank you!

Dec. 16th, 2024

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Clyde Rogers

I have fallen once since using the Medical Alert and it did not respond of cause a reaction. This is the second questionnaire I have responded to and whatever AI system you are using has not given me reassurance that someone really cares!

1 year ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Please reach out to Customer Care with any additional questions or issues:

1-800-906-0872 or CustomerResolutions@medicalalert.com.

Stay safe,

Customer Reviews Team
Medical Alert

Oct. 16th, 2024

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Rita Jaffrey, NH

The ease of my Mom using it. It is light weight and small. The one she had before, was heavy and she would not use it. This one she uses every day and even puts it on when she is out of the house.

2 years ago

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Verified Customer

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Mary Port Saint Lucie, FL

Only one time when the alarm awakened me at 2:00 a.m. when I was asleep and advised that Emergency would be notified. I explained that I was sleeping and did not ask for assistance. The Operator cancelled the call for Service.

3 years ago

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Verified Customer

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Julie Hicks San Diego, CA

They are quick to detect falls and send help for my mom - which is a good thing. Then they call me too to let me know what happened. When we had an issue, we called and it was resolved.

3 years ago

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Verified Customer

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Mary Wright Henderson, NC

Even though I’ve had a few false alarms I dislike the time it takes to reach an actual responder. Would it be that long of a wait in a real emergency? Also at the time I paid for my plan I paid for it over the phone and I was hung up on which made me feel like this company was a scam. I guess it’s not because it actually works it just takes long but that was still a weird experience. Now there’s been a price increase in my plan. I need an affordable service that’s why I’m still a customer at least for now.

3 years ago

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Jane Tyler, TX

I like and recommend everything except the billing department. I originally received my first equipment and when I got it and read the instructions, I realized that I could not install that particular one. I called and explained the problem and it was determined that I needed to send the original one back and get the other one that isn't connected by my landline. I sent it back when I received the right one and they confirmed that they received it back. Ever since then, they keep billing me $119.00 for the first one even though they confirmed that they received. They keep failing to credit me the $119.00 and constantly call me saying that I owe them the money. I am getting tired of the continued calling and them saying that I owe them even though I explain to them what happened. They say they will do an investigation. What is there to investigate? They confirmed they got the equipment back. I am getting tired of their constant calling and threatened to send back the equipment and go with another company. They can report me to the credit bureaus if they want to but I am NOT paying that money. I have a credit score of over 800 but I really don't care if it affects my credit score. We'll see what happens but I am tired of them calling me.

3 years ago

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Dino Ferrante Mentor, OH

The service is wonderful. I paid for a year in advance including the breakage insurance. The downside is they charged my credit card $15.00, without my permission, 6 months into the one year contract for what they said was "Pricelock guarantee". I now have trouble trusting them.

3 years ago

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Debra Paradise Fort Myers, FL

I like the security I had after my fall, but now that I am recovered, I'm thinking of canceling, only because I don't feel like I need it now. Service and support are excellent, and the price is good if you need it.

3 years ago

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Michael S Simon Boynton Beach, FL

I made an inquiry about your Medical Alert system. I received the information that I needed. Being in sales myself for the majority of my working career, I expected a follow-up call. I got one the next day. I thanked the person who called, and told them I was not in a position to make a purchase decision as yet, and I would call when I was. Over the next several days, without a break, I received follow-up calls from Medical Alert, on several days, I received two calls in one day. Several days ago, when I received the second call in one day, I told the caller that if anyone from Medical Alert calls me again, I would never buy anything from Medical Alert...Never!!! No one has called me since. Which is good.

7 years ago

Reply from Medical Alert

Hi Michael,

We tried to locate your name/info on the info provided here to Best Company but could not find you. I am sorry you did not have a good experience with our company.

Please email if you would like your name and contact info completely wiped from our system.

Again, I am sorry for any frustration you experienced as a result of too many follow up calls.

Sincerely,
Alex
Customer Reviews Manager, Medical Alert

Jan. 8th, 2019

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Linda Watson Jessup, MD

I filled out on online request for information, as I am in the process of gathering some comparative information. Since doing that, I have received multiple phone calls daily from different representatives, all of them with different contact numbers. I just picked one to call back & got the information I needed; I advised I would be making a decision in the near future, so not sure why I'm still getting calls. Hopefully, I don't have to call each individual phone number back & do the same thing.

7 years ago

Reply from Medical Alert

Hi Linda,

Thanks so much for your feedback! You do not need to call back anyone unless you are considering Medical Alert. It's standard that we follow up with potential customers. We value your comments and appreciate the time you took to share your experience. Stay safe, Alex Customer Reviews Manager, Medical Alert

Sep. 28th, 2018

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Mark Schmitt Sanborn, NY

Service was great. My only complaint was for some reason they started billing my credit card account while still sending paper bills that were paid by check. I'm still waiting to be fully reimbursed for all of the money. Can't say enough for the service, very quick and professional.

8 years ago

Reply from Medical Alert

Hi Mark,

Please don't hesitate to reach out again if you billing issues are not sorted.

Thanks so much for your feedback. We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Jul. 18th, 2018

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Gwendolyn Gross South Lake Tahoe, CA

Have upgraded my Medical Alert recently. I was traveling and 2 calls came to my niece that my battery back-up was low. I called when I got home, unplugged the unit like instructed and within 5 days I had a solid green light. I appreciate keeping me in the loop.

8 years ago

Reply from Medical Alert

Hi Gwendolyn, We are here to keep you safe. I am glad all is working well with your system. Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Jun. 19th, 2018

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myron s krouse Portland, ME

i think they probably are very good. the reason i say this is because thankfully have not had to use them,but i think if i did they would be their in an instant. also i was wondering if you could send me their customer service number if should ever have a question to ask.

8 years ago

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Delvina Fiducia Pomona, CA

I got mine after a fall that resulted in a fractured pelvis. My husband has peace of mind when he isn't home that I have someone to help me if needed. It's worth the money to us to have the assurance.

9 years ago

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Linda Fort Worth, TX

I accidently set off the button my alert device and someone was right there. I explained what happened and received a very nice reply from the young man. This is great service. Linda

9 years ago

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Verified Customer

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Samuel

I am 87. My daughter chose Medical Alert for me last year.

4 months ago

Reply from Medical Alert

Thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review.

Mar. 17th, 2026

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Verified Customer

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Jean

You are supposed to bill me not my mother Call me 6784917430

4 months ago

Reply from Medical Alert

Jean, thank you for your feedback. We’re sorry to hear about your experience. I have sent you a private message requesting some additional information.

Mar. 12th, 2026

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Verified Customer

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Janice

jessica was very professional and through

6 months ago

Reply from Medical Alert

Jancie, thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review.

Jan. 22nd, 2026

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Verified Customer

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Guillermo

I feel safe knowing I have some one to call.

6 months ago

Reply from Medical Alert

Guillermo, thank you for being part of our family and glad that you feel safe with our service. We appreciate the feedback and for this kind review. Please be well, safe, and take care.

Jan. 9th, 2026

Medical Alert Reviews