Name: Medical Alert
Rating: 3.8

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Verified Customer

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Sheena

It’s going good. I just have to be diligent in wearing the pendant.

6 months ago

Reply from Medical Alert

Thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review.

Jan. 8th, 2026

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Verified Customer

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Rita

Just picked them by chance, and I’m happy

6 months ago

Reply from Medical Alert

Rita, thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review.

Jan. 8th, 2026

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Verified Customer

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Sandra

the folks at medAlert are responsive and kind. Thank for the service.

7 months ago

Reply from Medical Alert

Thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review.

Dec. 19th, 2025

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Verified Customer

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Lyda

It will tell the operator where I am if I call.

7 months ago

Reply from Medical Alert

Lyda, thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review.

Dec. 17th, 2025

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Verified Customer

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Cecelia

Great company to work with. Very pleased with the system.

7 months ago

Reply from Medical Alert

Thank you for your feedback Cecelia! We appreciate our customers and appreciate the time you took to leave us a review.

Dec. 11th, 2025

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Verified Customer

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Milton

Grandchildren wanted us safe and have a contact in an emergency

7 months ago

Reply from Medical Alert

Thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review.

Dec. 11th, 2025

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Verified Customer

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Betty

I liked the portable version with cellular par service

7 months ago

Reply from Medical Alert

Betty, thanks so much for sharing your feedback. We appreciate the time you took to let us know about your experience. Your thoughts help us to continually improve.

Dec. 11th, 2025

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Verified Customer

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Armando

Everything is working perfectly fine, Thank you

7 months ago

Reply from Medical Alert

Thank you for your feedback Armando! We appreciate our customers and appreciate the time you took to leave us a review.

Dec. 11th, 2025

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Verified Customer

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Marilyn

I have elderly friends that use your services

8 months ago

Reply from Medical Alert

Thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review.

Nov. 20th, 2025

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Verified Customer

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John

Someone suggested it to me a friend who usedt

8 months ago

Reply from Medical Alert

John, Thank you! We appreciate our customers and appreciate the time you took to leave us a review.

Nov. 20th, 2025

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Verified Customer

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Jennifer

Only company available. Good work once we got something that had cell signal.

8 months ago

Reply from Medical Alert

Jennifer, thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review.

Nov. 20th, 2025

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Verified Customer

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Dennis

Fall Detection Device is sensitive. Parent sets it off by pushing.

8 months ago

Reply from Medical Alert

Thank you for taking the time and sharing your valuable feedback with us. Feel free to call our customer service department at 1-800-906-0872 so that we can see if there are other options that may be a better solution for you. Please be well, safe and take care.

Nov. 10th, 2025

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Verified Customer

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Lois

I don't remember I have had it so long, over 20 years and I am 95 now.

8 months ago

Reply from Medical Alert

Thank you for your feedback Lois! We appreciate our customers and appreciate the time you took to leave us a review.

Nov. 10th, 2025

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Verified Customer

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Sheryl

Started having with faulty signal has been resolved no complaints

9 months ago

Reply from Medical Alert

Sheryl, thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review.

Oct. 6th, 2025

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Verified Customer

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Dwight

You all got excellent service. I like you all in home and outside service

10 months ago

Reply from Medical Alert

Thank you for your feedback Dwight! We appreciate our customers and appreciate the time you took to leave us a review.

Sep. 8th, 2025

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Verified Customer

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Ron

very comfortable to wear, somewhat easy to give false signals

11 months ago

Reply from Medical Alert

Ron, thank you for your feedback! False alarms can happen, and we’d always rather respond to a false alert than risk missing a real one. If you feel the button is activating too easily, feel free to contact our Customer Service team at 1-800-635-6156—we may be able to adjust or offer a different option to better suit your needs. We’re here for you anytime!

Aug. 14th, 2025

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Verified Customer

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Sherrie Churchman

My dad has been using MA for almost a year now and we Re very pleased with the service

1 year ago

Reply from Medical Alert

Thank you so much for your kind words, Sherrie! We’re thrilled to hear that your experience has been a positive one. Your feedback means the world to us, and we’re glad we could meet your expectations.

May. 15th, 2025

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Verified Customer

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Jeanne-Marie Faller

I have used Medical Alert for more than three years. Wonderful company to work with each year.

1 year ago

Reply from Medical Alert

Thank you so much for your kind words, Jeanne-Marie Faller! We’re thrilled to hear that your experience has been a positive one. Your feedback means the world to us, and we’re glad we could meet your expectations.

Mar. 19th, 2025

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Verified Customer

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Charles

I am happy with the service but I have had to register a dispute with our cc company for fraudulent charges that I have been assured since 2/22/25 would be reimbursed. This was a sales representative taking advantage 95 yr.

1 year ago

Reply from Medical Alert

Thank you for sharing your feedback with us, Charles. We value our customers and appreciate the time you took to share your experience. We'd love the opportunity to address your concerns. Please reach out to our Customer Care team at 1-800-906-0872 or CustomerResolutions@medicalalert.com so we can resolve this matter for you. Thank you!

Mar. 13th, 2025

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Verified Customer

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Suzanne

I have more peace of mind knowing that my parents can get help when they need it.

1 year ago

Reply from Medical Alert

Thank you for your feedback, Suzanne! We’re thrilled to hear that your experience with us has been positive. Your parent's safety and your peace of mind are our top priorities, and we're glad that we could be there for them when they needed us.

Feb. 20th, 2025

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Angela

If ai could give it no stars I would! Their sales people call vulnerable, elderly, individuals and sell scam services and charge their credit card. Stay away from this company. They are predatory!

1 year ago

Reply from Medical Alert

We’re sorry to hear that your experience didn’t meet your expectations, Angela. We take your concerns seriously and would like to resolve any issues as quickly as possible. Please contact our Customer Care team at 1-800-906-0872 or CustomerResolutions@medicalalert.com so we can look into your concerns and work toward a solution.

Feb. 11th, 2025

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Verified Customer

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Judy

When my alert hit the laundry machine, they alert comes on to see if I am ok or need help.

1 year ago

Reply from Medical Alert

Thank you so much for your kind words, Judy! We’re thrilled to hear that your experience has been a positive one. Your feedback means the world to us, and we’re glad we could meet your expectations.

Feb. 7th, 2025

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Verified Customer

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Barbara Morrison

Their reminders to test is helpful. It's easy to forget to do the monthly testing.

1 year ago

Reply from Medical Alert

Thanks so much for your feedback, Barbara! We’re thrilled to hear that you’re happy with our service. Your satisfaction means a lot to us, and we appreciate your continued trust.

Jan. 14th, 2025

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Verified Customer

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Janet

I like the Fall notification. That is the reason I changed to Medical Alert from what I had.

1 year ago

Reply from Medical Alert

Thank you so much for your kind words, Janet! We’re thrilled to hear that your experience was a positive one. Your feedback means the world to us, and we’re glad we could meet your expectations.

Jan. 14th, 2025

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Verified Customer

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Heather Rogers

It is very effective when you sound alarm. Unfortunately I do not check in on a regular basis.

1 year ago

Reply from Medical Alert

Thank you, Heather! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 16th, 2024

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Verified Customer

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Barbara

Mom recently passed out at home. My dad was able to press it and got right through! Thanks!

1 year ago

Reply from Medical Alert

Thank you, Barbara! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 16th, 2024

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Verified Customer

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Jane

They are very helpful and extremely nice to talk with about any problem or concern

1 year ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,

Customer Reviews Team
Medical Alert

Oct. 16th, 2024

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Verified Customer

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Richard

Since I got Medical Alert, I have fallen 4 times. The device has never gone off. each fall has been on hardwood floors or concrete. It is clearly useless as a fall detector.

1 year ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience. We're disheartened to hear of your experience. Please reach out to Customer Care so we are able to help resolve this for you 1-800-906-0872 or CustomerResolutions@medicalalert.com.

Stay safe,
Customer Reviews Team
Medical Alert

Aug. 8th, 2024

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Verified Customer

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Marian Thornburg

I like the immediate response. Everyone has been so concerned and qualified for my needs.

2 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Aug. 8th, 2024

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Verified Customer

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Kathy Bonk

The representative answered all of my questions and was friendly during our conservation.

2 years ago

Reply from Medical Alert

Thank you, Kathy! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Jun. 17th, 2024

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Verified Customer

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Glenda The Villages, FL

We love it! It has helped us on several occasions and provides us peace of mind..

2 years ago

Reply from Medical Alert

Thank you, Glenda! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

May. 8th, 2024

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Verified Customer

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Clarence Chapman Saint Paul, MN

Wish there was a volumn adjustment on the desk top unit. I can barely hear the person talking on it.

2 years ago

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Verified Customer

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Jackie Dunlap Zearing, IA

Works great for my mom! Easy to use. Can talk to a representative, which is appreciated!

2 years ago

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Verified Customer

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Pat North Royalton, OH

I have always received excellent service when dealing with Medical Alert employees!

2 years ago

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Verified Customer

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Thelma

The big alarm button was a godsend. The alarm itself was good in that it is a distinctive sound.

2 years ago

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Verified Customer

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Mike

I have been satisfied with the system. The only problem I have is sometimes it takes a little long for it to connect.

3 years ago

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Verified Customer

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Mary Rochester, NY

They answer very quicks. Now 4 times I have called them and was taken care right away

3 years ago

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Verified Customer

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Barden Conroe Skaneateles, NY

I accidentally set it off unloading a package. Response was quick, three units came.

3 years ago

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Verified Customer

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Joan Loxton East Greenwich, RI

They follow up when I forget to test system. Easy to talk with and answer my questions.

3 years ago

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Verified Customer

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June A Mitchell Naples, FL

The watch and necklace are free but rather cheap looking. Are there other choices than black plastic?

3 years ago

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Verified Customer

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Mary k urquhart Baltimore, MD

Each time I have accidentally touched or hit the response button the fire department came.

3 years ago

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Verified Customer

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Richard Van Fleet Cumberland, MD

I get quick response and persons who answer the phone , know the answers to my questions.

3 years ago

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Verified Customer

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Merilyn Millikan Renton, WA

The system has actually worked a couple of times when my device was accidentally pressed.

3 years ago

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Verified Customer

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Charles Freeburger Warminster, PA

The system worked as expected. The fall detection was a little more sensitive than we would have liked

3 years ago

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Verified Customer

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carole grand New York, NY

they are always there even if I made a mistake and hit the button by accident. it's a comfort

3 years ago

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Verified Customer

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Phyllis Essary League City, TX

I have set my alert off several times by accident but they always call to see if I am alright.

3 years ago

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Verified Customer

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rj Gig Harbor, WA

works as advertised. testing monthly. sign up was easy. phone contact numbers are helpful.

3 years ago

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Verified Customer

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camille giovingo Las Vegas, NV

it gives you security and the ability to know you are safe when no one is home with you.

3 years ago

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Verified Customer

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cydnee peterson Kaysville, UT

It's been helpful but I'm trying g to upgrade the system and keep getting put on hold and no one answers.

3 years ago

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Verified Customer

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Dr James Trotman Sun City West, AZ

Readily available to assist. The Alert appears to hold a charge less than 48 hrs.

3 years ago

Medical Alert Reviews