Name: MobileHelp
Rating: 4.5

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Verified Customer

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Barbara

When I call, my questions are answered and they are always there. I know it works because my mom has pushed the button and it was there for her. I do not like the intercom device. She said is sounded like someone was outside yelling so she did not respond to it and they called me and they 911. It might be better if there were two of them on opposite sides of the house.

3 years ago

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Verified Customer

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Jerry

Everything they have promised thus far, they have lived up to. I feel confident if I have to use it, it work just fine. I have tested it. It alerts you to keep it charged and it is very timely with it though the battery does not last as long as I had hoped it would but I am getting used to it. I appreciate it very much.

3 years ago

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Verified Customer

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Anonymous

They’ve been very helpful both with the set up and with the follow up. They have contacted us when there has been an incident. The system automatically detects if there is a low battery. She wears the bracelet and does not like it when it is accidentally set off.

3 years ago

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Verified Customer

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Edna

All the technicians I have spoken to do exactly what they said they were going to do. I have gotten good information from them. I was pleased with the speed that it was delivered. I think it was money well spent. I got the wrist band in addition to the necklace. I find the wrist band to be more convenient to the necklace, I actually wear it more.

3 years ago

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Verified Customer

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Florence

When help was needed, they were right there. We have it for both my mother and my mother in law. My mother in law fell and it worked the way it was supposed to. They have done everything they said they would. They are always responsive.

3 years ago

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Verified Customer

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Alvina

It was very easy to install. It was very easy to test. They are there when I need them. I feel secure with it. I have one to go with me when I am going somewhere and one for the home as well as the door lock and the base. I feel like I am safe in my home and when I am out of the house.

3 years ago

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Verified Customer

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David

This has saved my life a couple of times. The first time I slipped in the bathroom and landed between the tub and the shower and broke two ribs on my left side. The second time was three weeks later. I fell in a different room and broke three ribs on my right side. It is beautifully made and easy to use.

3 years ago

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Verified Customer

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Donna

I obtained this device for my mother. The staff were friendly, helpful, and answered questions thoroughly. The set with alert pendant, 2 speaker boxes, and key lockbox arrived promptly and were very easy to set up. About two weeks ago my mother (who lives alone) fell and broke her hip. She used the pendant, was able to call for help via the speaker, and the EMTs gained access with the key in the lockbox. I was notified by automated call that my mother had used the device and help was on the way. It is very possible this system saved my mother's life. I highly recommend!

3 years ago

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Terreea Wright

The service is good. I did ask that when alarms are triggered at night that I get the call first regarding my mother before EMT's are called since I am home and the Customer Service person stated they could not do this. Also there are times when the alarm was triggered and while I was assisting my mother the mobile device kept ringing for an operator and it did take a long time for them to respond to us.

3 years ago

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Verified Customer

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Sabrina

Customer service is very attentive. I think their service is great. They follow up with afterwards. Everything is great. It is easy to use. I don’t like that she has to remember to put on the necklace and the bracelet, I wish the fall detection was also in the bracelet because she likes that better.

3 years ago

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Verified Customer

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Orlander

Billing and customer service has been very pleasant and good. I would like it if the device could recharge like my phone because one time I didn’t place it correctly and it went down. I was notified by the company that it was happening. Other than that I really like it.

3 years ago

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Anonymous

Mobile Help was there immediately when I needed them. I fell down on my front concrete steps and took me to the hospital immediately. When I was in the hospital, I lost my watch thing and they sent me another one and got me started back as soon as I was back from the hospital.

3 years ago

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Verified Customer

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Sylvia

Service is good. I have accidentally bumped my device a couple of times and the EMPs and police came right away. Even though I didn’t need them, I am glad they were right here on the spot. I am glad to receive that kind of attention. The only thing I don’t like is the pendant gets in my way and is very touchy.

3 years ago

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Verified Customer

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R

Compared to other companies, it is relatively cheap. It has give me good service. They respond immediately every time I have an emergency. If I push the button by mistake, they also respond quickly. I am very pleased with it.

3 years ago

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Anonymous

Easy to sigh up. All my interactions with them have been prompt and professional. I don’t like that I need a medical alert device but I do so this one is fine. Everything went smoothly when I used. They reset and everything went fine.

3 years ago

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Verified Customer

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Maria

One time the alarm got pushed and they contacted me right away and asked me if everything was okay so I know they are on top of things. I like the ability to carry it when I am out of the house. I know I will be protected. I am grateful for them. It would be nice if the fall device would also be able to read high blood pressure or heart rate.

3 years ago

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Verified Customer

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Mary

Price seems fair to me. They are so kind and work through everything. It is easy to use and I really like that they call my daughter to let her know I was going to the emergency room. I am really glad I have it. I test it every week to make sure everything is okay.

3 years ago

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Verified Customer

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Anonymous

When there are parts I am confused about, I know they will explain it to me if I call customer service. I like how friendly and nice the staff is. It has been easy to use the device as it is easy to understand. It is a wonderful company with wonderful people to work with.

3 years ago

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Verified Customer

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Nicole

Everyone in customer service is really professional and quick to assist if we have any issues. After we press the button, someone will answer the device after about two rings. They are very patient with my mother in law. I like that she can take it wherever she goes and that it is affordable. Overall is has been a positive experience.

3 years ago

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Verified Customer

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Rita Reyes

Thankfully I havenâ€™t had a falling incident yet but have inadvertently set it off twice. The first time the EMS arrived within minutes and although I was embarrassed I was also happy to know that help is there quickly.

3 years ago

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Verified Customer

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Therese Annette Rodriguez

Havenâ€™t had a reason to test it. It went off when I was sleeping and it scared me and still donâ€™t know how I hit the bouton button the fact that it responded Malden me aware of the quick response. That is comforting.

3 years ago

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Anonymous

The people were nice when I called to let them know it wasn’t emergency when my husband accidentally sets it off. It has happened a few times. They weren’t upset about it when I explained to them. I like that I have it and I know it is there if I need it.

3 years ago

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Verified Customer

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Kelly

With other companies, I feel like there are hidden fees. I felt like they were very upfront about all the costs. They did no give a hard an pushy sales pitch like other companies, which I appreciate. They answered all my questions promptly. They are very easy to deal with. The device gives us peace of mind. I know it works.

3 years ago

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Verified Customer

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Leila

Customer service was very thorough explaining everything. I like that it detects falls but it is too sensitive. Several years ago we used it to call the paramedics for my brother and they were very thorough and got to our house quickly to take him to the hospital. He died but they got here quickly. I am very satisfied with them.

3 years ago

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Verified Customer

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Michael

We like that it seems to be pretty accurate and easy to work with. The only problem we have is the wristband is a little small for my husband. Customer service returns phone calls and gives answers quickly. The price is affordable.

3 years ago

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Verified Customer

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Marie

I’ve had quite a few incidents where the button goes off for no reason, it is too sensitive. I like that it there when I need it but I feel bad that I cam calling when I hit is accidentally. That is the only thing I don’t like.

3 years ago

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Verified Customer

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Mary

We have several options that are well placed for my mother. It is very reliable. It works perfectly. The response time is extremely quick. If you have a family member you’d like to have the comfort and assurance that they are okay, I recommend mobile help. The price is very competitive.

3 years ago

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Verified Customer

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Denise

They really are there for my mom, A few weeks ago she told me in her words the machine spoke to her. I said it did. Mobile Help told her they thought she pushed the button. She assured them she was ok. I was very happy that MobileHelp was quick to respond.

3 years ago

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Verified Customer

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Clifford Babkirk Gorham, ME

There have been a few false fall alerts. Perhaps there is advice we can get on how bet to avoid these. Otherwise we are very pleased with the system so far. There has been few actual alerts wheer assitance was needed to it may be too early to tell. The customer service agents at the call center seem to be quite helpful. My mother is the user of the system but I am the one filling out the survey. I thnk she may be still getting used to al the different parts of the system, what they do, and how to use them..

3 years ago

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Verified Customer

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Alma Bloomsdale, MO

They’ve been very good. It is very fragile, it goes off pretty quickly and I can’t really control that. I am happy it is sensitive but I have to be careful. They told me to wear the watch at night and it has been working okay since I’ve done that.

3 years ago

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Dreana San Ramon, CA

So far I haven’t had any major problems with it. It went smoothly when I tested it. I like that it gives me peace of mind and it gives my children peace of mind. There have been a couple of false alarms because I had to get used to the lanyard but even when it is a false alarm the people on the other end are very respectful and understanding.

3 years ago

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Verified Customer

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Forrest San Jose, CA

The people are very nice and made it very easy to purchase. They explained how it works and set up was easy. They’ve lived up to what they said they would do. My dad like all the options from the wrist thing to the thing around his neck. They provide a lot of ways to use the equipment.

3 years ago

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Verified Customer

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Eva Frederick, MD

Customer support explained the product very wisely. I was pretty much sold on mobile help because of how the person presented the product. It is pretty simple to work. I like that it has a mobile portion which can be used outside the home. The wrist watch works really well.

3 years ago

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Verified Customer

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Erica Atlanta, GA

When my mom displaced the device, we were able to call their customer service and they told us the last know location it was online before it died and we were able to find it in that location. We have been very pleased with the service. They answered all my questions in detail. It is light eight and not too bulky for her to carry around.

3 years ago

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D Gainesville, FL

So far so good. We’ve had no issues. I like that it is portable so she can take it with her wherever she goes. The person I talked to when I bought it was knowledgeable about the system and helped me pick the correct system for my mother. I think the price is reasonable.

3 years ago

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Verified Customer

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Howard Wilmington, DE

It’s an excellent product. I feel secure and comfortable with it. I have tested it two or three times and it is good. Sometimes the motion detectors go off when I lay down in bed but otherwise it is excellent. They have awesome customer service.

3 years ago

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Verified Customer

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Deborah Murrieta, CA

Great product. I am really happy I got it for my parents. They were very helpful helping me decide what would work best for them. It is extremely easy for them to use the system. The test went well. They replied immediately when I dropped the fall detector. I was impressed with that.

3 years ago

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Anonymous Katy, TX

I’ve tested it multiple times and it was very easy to so. It is simple to use. It is easy to call customer service. They are flexible and very informative describing the product and very helpful. I don’t like the fall detection, it is not consistent enough. They tout eighty percent accuracy but I think it is less than that. She has pushed the button a few times on accident and they communicate in English even though her profile says Spanish. Eventually they get someone Spanish but if the situation is critical, it should be more efficient.

3 years ago

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Diane Memphis, TN

Mobile Help always works perfectly, exactly like it is supposed to. I would absolutely recommend it to anyone who needed it. I like the options of having the wrist band or the necklace. Also having the one to carry along with me so I can be protected no matter where I am.

3 years ago

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Elvira Santa Fe, NM

From the beginning the experience has been excellent. Customer service told me everything at the beginning and it was all accurate. Setting it was efficient and quick. I like the dependability but there is always room for improvement.

3 years ago

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Cynthia Toms River, NJ

Overall I am happy with the service. It was in the price range we could afford so we’re happy with that. It is a good value and everybody is helpful. Also it has GPS, which is good in case my wife needs to go somewhere or falls down in the backyard, she can speak to them.

3 years ago

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Verified Customer

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MaryAlice Behe Alexandria, VA

Mobile Help covers at home and on the road. A week after we installed it my mother-in-law fell and used it. They tried to contact her via the base station and phone. When she didn't respond they notified EMS and us. EMS responded within minutes and found her aware but unable to get up. It makes us feel better about her living alone.

3 years ago

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Clyde Clearwater, FL

It goes right through to someone who answers and talk to me. It is very quick and efficient. I like the compact and the way it connects to the center. The salesperson was really helpful and they always answer the phone and take care of what ever I need taken care of.

3 years ago

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Judi Manteca, CA

Don’t like the GPS, they need to come up with a better system. The main device is only good in the house and a couple of feet outside so you have to remember to take the GPS with you. Also it is too expensive. They do respond immediately when you bump it.

3 years ago

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Victor Mesa, AZ

Well, I am very happy that I am using the MobileHelp pendant while I am at home. But I am still avoiding using it while I am taking a shower because I don't want the stream of water to inadvertently cause an alert and not being able to cancel it on time before having Paramedics at my door. I would be too far from the "box" to hear that your reps are talking to me. This idea causes me stress. I cannot find the right way to fully take advantage of having the pendant while showering. I have been taking it off for that.

3 years ago

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Pat Ashford, AL

Price is reasonable. It is good equipment. The only problem I have is when I go through the testing process it goes to the operator but they are prompt and very helpful. I just hate to disturb them when it is not an emergency. I like that it doesn’t have a base unit, it is a portable unit.

3 years ago

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Verified Customer

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Mary Summerville, SC

My mom needed services and I like everything about mobile help. She had an emergency about two weeks ago and pushed the emergency button and emergency service got here within 10 minutes. It worked perfectly. They were a great help.

3 years ago

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Misty Griffin, GA

Up to this point I have had positive experiences with MobileHelp. They follow through. They are personable and empathetic. The system is simple and easy to use. I like that it doesn’t have a lot of attachments. I like the feature of being able to add multiple people to reach in case of an emergency.

3 years ago

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Nicki Sacramento, CA

Very satisfied with MobileHelp. They are very friendly. They take their time to answer all my questions thoroughly. It comes across very clear. It is easy to use and it is sturdy quality. I like everything about it. It gives me a sense of well-being knowing I am not alone during the day in case something happened.

3 years ago

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Verified Customer

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Ann Stieffel Bay Saint Louis, MS

I have not had any accidents and have not needed to "alert" MobileHelp but have accidentally "alerted" them more than once. The last time after they attempted to contact me personally, they contacted the names that I had given them, and three policemen arrived at my home to check on me in very short order.

3 years ago