Name: MobileHelp
Rating: 4.6

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Verified Customer

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Marie Tabasso

when I received my equipment, there were no instructions. i did not know that I could remove the tracker from the charger. I do not know when it is charged because it is always blinking. Also when I received the key box I had a very hard time trying to open it. I tried like most lock by pulling up on the hooks. I had to call and tell them the code does not work. That is when I was told it open from the front. That is why someone should come and explain all this to us seniors.

4 years ago

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Verified Customer

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Kim

My father has had MobilHelp for just a couple months. He took a serious fall and was able to get help immediately. Two days later he fell again and the fall detect automatically called MobilHelp for him. Within 6 minutes MobilHelp has called him, called emergency services, and called me. Absolutely LOVE this company!

4 years ago

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Verified Customer

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Sandra Lolly.

So far it has given us peace of mind. It has detected a couple of falls without having to press the button. One in which was promptly responded to, although we cancelled the call. No falls detected when no one was home, although we all feel safer now.

4 years ago

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Verified Customer

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Anonymous

For what you're getting for the price, the service is good. This is the best company based on the services we needed. We've tested it a couple of times and they called to make sure everyone was safe the way they said they would.

4 years ago

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Verified Customer

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Glenna

The device is very sensitive and for somebody that is very active, it takes some getting used to. It works wonderful and it really isn't complex after you get used to it. It is nice having the lock box on my front door. I have already recommended it to a couple of my friends in the same age group that I am in.

4 years ago

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Verified Customer

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Elizabeth Hobe Sound, FL

With another company, I had a really bad experience and I was very hesitant to sign up for another and after I read about this company and three others, I tried mobile help and everything works the way it looks. It seems secure and I'm very satisfied with the equipment.

4 years ago

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Verified Customer

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Annette

The few times I have set off the alarm, they didn't get annoyed with me and instead helped me reset it. They respond quickly. The service is great and I like the company. It would be nice if somebody actually came to the house to explain everything because it took me too long just over the phone. It works really well and I am happy with it, though I wish is was smaller so that it was easier to travel with.

4 years ago

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Verified Customer

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Carolyn R.

I accidentally set off my fall protection button. We received a call right away. The man was very professional and asked my name and if I was ok. Then he went a step further and asked me if any one else could be in trouble.

4 years ago

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Verified Customer

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BW

Mobile Help customer service and products were wonderful. The only reason for 4 stars is that because of our location out in the country we were not able to access a tower to transmit calls. Not their fault. So I was not able to rate the service would have actually functioned in a real emergency. They tried their best to resolve the problem but it was out of their control. Bad location.

4 years ago

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Verified Customer

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Grandma

I feel so much more relaxed when I'm out and about, knowing that if something happens, I don't have to worry about bystanders recording me instead of calling 911. With my fall alert button, you will call me if I can't call you.

4 years ago

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Verified Customer

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linda curtis

i decide the pendant around my neck at night was uncomfortable and found myself taking it off so when i went to the bathroom i was unprotected...i called and asked if i could exchange it for the watch and they took care of it with no problems

4 years ago

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Verified Customer

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Vi

Mobile Help was easy to deal with when ordering. The system itself works very well and when testing the system, the operators are very pleasant and thorough. It gives me and my family great peace of mind to be using MobileHelp.

4 years ago

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Verified Customer

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Suzanne Baker

I am not the client - I purchased Mobile Help for my mother. There were some difficulties with setup even though my sister and mother read the materials carefully. We had one "miscall" while I was visiting (mom set the alarm off accidentally) and the response was quick. My mother is not enamoured of the system, but I think it is ANY system. Things seem pretty good from my vantage point.

4 years ago

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Verified Customer

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Anonymous Ludington, MI

I was doing laundry and didn't realize that it bumped the machine and it went off and I couldn't figure out why. I figured if I were to fall, I'm really glad I had the help. When it did go off, they answered immediately and I had to figure out why it went off.

4 years ago

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Verified Customer

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Fernando Washington, DC

Everything has been operating. They've been perfect and on point. I tested it when I first got it but since then, my electric power went out and the box talked to me and said that there was no power. It came back on to tell me the power was back on.

4 years ago

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Verified Customer

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Nancy Bishop, CA

All of the questions that I had were answered when I called. I like that MobileHelp gave me all the information that I wanted to know. The last company I contacted only gave me what they wanted me to know. Everybody answered my questions.

4 years ago

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Verified Customer

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Elina Spokane, WA

I don't like that many things can happen to set it off by accident. A couple of times the fire department was showing up at my home because I couldn't get it canceled. It's hard to cancel it. It's a wonderful device, I wish someone would have told me how easy it was to cancel it but I've had to do some learning and experimenting. I had fallen when I had gotten in my tub and it's extremely difficult to get in and out of and I pushed it to get them to help me.

4 years ago

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Verified Customer

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Bernard Ossian, IN

They're very responsive. I've tested it several times. I used it once to take an elderly friend home. He fell and was wearing his device but the people on the other end couldn't understand his transmission and didn't know his address so I used my button and because of the GPS, MobileHelp know exactly where we were and they sent the EMS to us.

4 years ago

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Verified Customer

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Bernice Rush City, MN

The representative answered all of our questions and was very concerned and very kind. You have to hit the fall button hard in order for it to work. We had a couple of problems when we first got it. They called us and asked if it was an emergency or something but after that, it's been doing really good.

4 years ago

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Verified Customer

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Christopher Fairmont, NC

They've been clear on information about the device and how to use it. I used it to see if it was still working and I told her that I was trying to see which side to hit the button and they came on on time. I've had a good experience with MobileHelp's service.

4 years ago

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Verified Customer

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Alyce Manasquan, NJ

They answered me quickly and gave me whatever information I needed. I have to carry it in my pocket and I wish that it were lighter and more portable. When I leave the house with the little necklace, it's wonderful. It's light and I can hide it. The other thing doesn't fit right and I wish they had a better device.

4 years ago

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Verified Customer

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Maryann Las Vegas, NV

I'm new with the company, I really don't have too much experience. But so far, they've been wonderful. I turned over in bed and somehow I guess I pressed the button and they were on it that second. They were wanting to know what was wrong so I just told them that I did it by mistake.

4 years ago

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Verified Customer

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Christine Bonifay, FL

They've been right there for me. They've answered my questions and it's been fine ma'am. I tested out my current one one time. It was off for several hours and we tested it to make sure they they would be back up with me and they were.

4 years ago

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Verified Customer

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Peter Brookfield, WI

I've had several accidental calls with my unit and they were very understanding with the calls which I appreciate. They're very nice about it. They dispatched the appropriate service rather quickly. I like that it's efficient. The GPS is pretty efficient. I'm happy with their coverage. I wish the unit speaker was smaller.

4 years ago

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Verified Customer

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Mary

They really do care about the people who are receiving their product. They're very professional and very knowledgeable. We tested it and it worked perfectly. I keep telling everybody that I know that has a senior living with them that they ought to look into MobileHelp because it's the best product I've ever purchased.

4 years ago

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Verified Customer

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Caroline Katy, TX

They helped me better than the other security systems. They answered questions and their prices are much better. The only thing I don't like is the necklace. I'm afraid it's going to fall off it just seems like it isn't strong enough.

4 years ago

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Verified Customer

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Violet Spring, TX

Had to use it just last week. I don't have any problems my alert devices except it has gone off unexpectedly. I I told a friend cross the hallway from me about it and she got I the same kind that I got. I'm glad to know that she's got it.

4 years ago

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Verified Customer

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Helen Roanoke, VA

When I was looking for one customer service was very helpful and got what I needed right away. It works because I have a false fall call every now and then but that's better than not having one. I know the fall protection works because my cat picked it up and dropped it on the floor during the night. I would prefer it not be quite so expensive.

4 years ago

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Verified Customer

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Barbara Harwich, MA

The gentleman I spoke to at customer service gave me the right information and was very capable. So, I was satisfied with that. We had a tornado recently and the electric power was off but the device went on batter power. It's a comfort to know that it still works even if the power goes off.

4 years ago

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Verified Customer

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Donald & Mildred Shelbyville, IN

When I've accidently set it off they are always prompt and are able to cancel the alert. My wife is a stroke victim so it feels good to know that if I had a heart attack or fall this would still get help because my wife is unable to talk on the phone or anything like that.

4 years ago

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Verified Customer

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Alvin Boca Raton, FL

I think the company is terrific. They do and nice job and gave me a good rate for the product. It's very easy to use and very light weight. I'm very happy with it and if anybody needs this kind of product I definitely recommend trying MobileHelp. I like carrying it around for the GPS locater.

4 years ago

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Verified Customer

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Anonymous Meigs, GA

Customer service does a good job. I like the company. There is nothing that I dislike about it. It's been awhile since I've had to use the device and I don't remember much from the incedent but when I called them they came to help me.

4 years ago

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Verified Customer

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Cora Lee Gentry, AR

I like that someone is there if I need anything. I also like that I can take it with me and I don't just have to stay home with it. My daughter is thousand of miles away and it gives her a peace of mind knowing that if I fall or have another stroke I won't have to stay on the floor waiting for someone to come and find me.

4 years ago

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Verified Customer

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Marilyn Tacoma, WA

This gives me a feeling of security because I do have a history of falls and one time I was stuck on the floor for about half an hour before someone came. That experience was so scary so now I'm really thankful that we have this system. It gives me peace of mind to know that if I need help its always at my fingertips.

4 years ago

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Verified Customer

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Anonymous

My falling pendant is a little too sensitive. When I was playing golf, I was not driving, but they kept hitting potholes and it would activate my device. I like the concept and I sleep better at night knowing that I am protected.

4 years ago

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Verified Customer

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Frank

Mobile Help is just wonderful. I can't think of anything I dislike, other than that I had some sort of reaction to the wrist band. I take it with me at all times. I love having it, it gives me a sense of security wherever I go.

4 years ago

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Verified Customer

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Anonymous

Testing it, it seems to be working really well. The fall detection pendant is a little bit too sensitive and I have to be careful with it but other than that it is fine. When I have a problem, the technicians have been very good about telling me what I did wrong.

4 years ago

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Verified Customer

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Arlene

I would highly recommend it. It's a little more expensive than other programs but I like it very much. I'm covered at all times because I have the bracelet when I'm at home and another piece when I go out. I had a different system and it was not as good.

4 years ago

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Verified Customer

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Delores

Their customer service was great when we ordered it and great when we returned it. They always follow through as they should. My husband wouldn't wear it because it bothered him and he felt it was cumbersome around the neck. We tested it and it was fine, it was just that he decided not to wear it.

4 years ago

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Verified Customer

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Anonymous

I like mobile help very much, is makes me feel secure. I couldn't believe all the help I got when I pushed the button by mistake. I was apologizing all over the place because I messed up and everybody was wonderful to me. They answered quickly and took care of it. I would highly recommend it.

4 years ago

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Verified Customer

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Allan Kingsport, TN

When my son mistakenly pushed the button, within a few seconds some voice came on asking us if everything was okay, which was great though I did have difficulty hearing them, which was not as great. The person who answered the call, handled it very well and was very helpful.

4 years ago

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Verified Customer

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Linda Saginaw, MI

All my questions have been answered really well by customer support. The quality is good quality as far as I know. When I tested it, I could understand them and they could understand me over the speaker. I feel more comfortable because I don't feel alone and if something happens someone is near.

4 years ago

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Verified Customer

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Verla Quartzsite, AZ

I find it to be very economical. The only thing I wish is that there was a different wrist part because it gets quite warm. Other than that, I like everything. The people I've talked with were so kind and patient and explained everything to me. It all seems to be working well.

4 years ago

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Verified Customer

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Mariana Tampa, FL

I got it 3 weeks ago. I used it on a trip to Puerto Rico but the service is not in Puerto Rico so they told me to go to an emergency room. I have recommended it to a lot of people because I think it's one of the best. I did the research before I chose MobileHelp.

4 years ago

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Verified Customer

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anonymous Concord, NC

It's very touchy. I sat down and it set off and even after they canceled it I had to call to get help to turn it off that's all it's very exasperated. The tech took a lot of time with me and helped me. They were very polite and kind and knew what they were doing.

4 years ago

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Verified Customer

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Kay Wortham, TX

I've had other companies and this is the best at customer care. I have the light weight necklaces and the wristband. I like having all this availability I like their weight and the way the wristband buckles. I've just tested it and the response was right away. One time I hit it in my sleep at night and they responded immediately.

4 years ago

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Susan Amberg, WI

Whenever I needed questions answered they were more than willing to do that. The first time I set it up I called and asked someone to talk me. I was impressed with that. I do wish they changed the cost to a monthly schedule instead of every three months.

4 years ago

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Verified Customer

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Judy

I would recommend Mobilehelp. They trustworthy and polite and courteous. When I call, they answer my questions. I feel more secure and that is the main thing. It's good to have when you're alone. The price is alright, it's not the cheapest ting but for the security it gives, it's alright.

4 years ago

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Verified Customer

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Verna

They're very professional, efficient, and attentive ever since we've first applied. I accidentally leaned on the counter once and triggered the alarm and they were right on top of it. I haven't used the bracelet because I am afraid I will put pressure on it during the night while I'm asleep.

4 years ago

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Verified Customer

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Carole

MobileHelp is very on top of everything. They have answered all my questions and walked me through everything with no problems. They know what they are talking about. I feel more secure, they call right away when I've accidentally hit the button. I trust mobilehelp, they've helped me a lot.

4 years ago