Name: MobileHelp
Rating: 4.6

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Verified Customer

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Anonymous Gretna, NE

What helped me make up my mind on MobileHelp were first, the courtesy I received talking to the person there, who answered all my questions; and second, what MobileHelp has to offer, with both home and away protection. I haven't had to use it yet, and I don't plan to use it unless I fall, but I wear it 24/7. It's easy to use and understand the alert system. I have shared it with other people and they've decided to sign up with Mobile Help too, because I told them I was very pleased with the people that I talked to.

6 years ago

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Verified Customer

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Ana And Anthony Alicea

I really appreciated the fact that it's nationwide, and I can take it with me wherever I go. If something happens to me outside the home, I can summon help right away. It looks like a good device. They were very informative, very polite, and I only had to deal with one person. She gave me her name, and that's the only person I dealt with, which was good instead of speaking to somebody else every time you call.

6 years ago

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Larry Ogletree Montgomery, TX

I had done a lot of research on several companies and narrowed it down to two. I talked to both companies, went on the internet to review data, and decided on MobileHelp. I think they're the one of the best in the industry, and I plan to stay with them, probably for the rest of my life. The device is very sensitive. I know it works, because I went through the whole process when it was accidentally dropped while I was upstairs. I couldn't hear the base unit from up there, but I did hear the call come in to my cell phone.

6 years ago

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Verified Customer

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Dana Widmer Great Falls, MT

I appreciate the security Mobilehelp gives me, because I live alone and I'm blind. I've also had a stroke, so I also feel secure with it being easy to use. All I have to do is push a button and help will come. My Medicaid waiver pays for it, and it provides me with several different devices, all mobile, that I can use to get around and go out in public and still get me the help I need, so it just makes me feel more secure.

6 years ago

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Christine Mary Faggione Hawley, PA

I read an ad for this in a magazine and it sounded really good. It would be better if it were cheaper; my daughter's paying for mine. The device goes off once in a while. It's very sensitive, even if I just bump it. I've talked to the support people a couple of times because of that, and they sound really good, and they help me. They respond and call me right away if I need anything.

6 years ago

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Richard / Estelle Weintraub San Antonio, FL

I called about six or seven different companies, and they seem to understand their own system better than the rest. I really haven't had any problems with it as far as using it. The only time I've used it is when I'd dropped my fall button unto my desk and it went off. When I reset it, they answered me right away. The information and service that they gave me initially were great, too.

6 years ago

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Judith S Turner Spanaway, WA

Oh my goodness, the equipment that is available is easy to use, and I love just not having to worry about having something there if I needed it. I usually use the necklace; I put it on in the morning and wear it all day. It's very lightweight, so I don't even realize that I have it on, and then at night when I go to bed I take it off. I'm assuming it will be easy to use if I ever need it. The representative lady that I talked to was very selective and very helpful, and she answered all of my questions that I had to ask.

6 years ago

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Cheryl Cheppard Torrance, CA

My daughter has bronchial asthma, so I got the device for her benefit, especially when I'm not around. One time, when she had an attack at school, I got a call from MobileHelp to let me know that they had gotten a signal from her. They patched me in and called the school and they were all able to locate her classroom while Mobile Help stayed on the line with me. I do have mixed feelings about it because of what happened another time, though. She was out with friends and was supposed to check in with me by a certain time. When she hadn't, and was over a half hour late, I called MobileHelp customer service and asked them to tell me where she was located. They said at the time she was by the Old Navy store at the mall. I went to find her, but she wasn't there, and when I finally could talk to her later, she said she had never been there. Overall I think it's a good device to have. It's certainly alleviated any worry that I normally would have with her, and it's a good system. I think any system is going to have some kinks, but the benefits outweigh that. I'm in a town where I don't have any relatives. I don't have anyone that I can depend on, and so it really helps me with that.

6 years ago

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Helen Cohen Boynton Beach, FL

I can't place a monetary value on the peace of mind it gives me just to know that when I'm not home and something happens to my mother, somebody will be available to come help her. I had looked into it on AARP and on Consumer Reports and it just looked like it was going to be the best option for my mother and me, for a variety of reasons. There have been a couple of false alarms with our fall detection service, but nothing we had to call technical support over. The necklace just wasn't made for someone quite as short as my mother, so she has to wear it really short and close to her neck in order for it to work properly and avoid more false alerts. Other than that, we like them enough that I already have recommended them to other people. They've been terrific when we've called with the false alert. They knew exactly what to tell us.

6 years ago

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Verified Customer

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Emily Delucia Seaford, NY

I tried others and they were a little bit more expensive than this company. I use it every day, in that I take it with me when I go out, but I haven't had to use it for an emergency. They seem to be efficient, and the service is always available. Everything seems to be working fine, and the only thing I get a little bit confused with sometimes is checking it out to make sure it's working.

6 years ago

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Verified Customer

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Doris Edward Timbrell

My wife and I are glad that we got this thing for me, and that somebody's going to be there if I have any difficulty. We liked the various extras that went along with MobileHelp's service, and I just feel comfortable about it being there. It's always dependable, and I'm sure it's going to do what they said it would do if I need to use it. I wear the necklace part all day, and I have a sign on our door reminding me to take another part with me when I go out.

6 years ago

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Judith M Van Natter New Braunfels, TX

MobileHelp was the most economical option for me. I don't think I could ask for better service than they gave me, because when I got it, they took the time to walk through the entire setup procedure slowly and thoroughly, with great patience. Everybody I've spoken with has been quite cooperative. They explained the program, and I think it's very much worth having.

6 years ago

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Helen Mccamman Reading, PA

I had some problems when I was trying to set it up, and I activated it like it was an emergency. A lady answered and helped me finish the setup, and she made sure it was done right. These people are trying to care for you, and they're actually there for you. The system has everything I need, and I especially wanted it for the fact that I can take it with me in the car. I keep it around my neck in case something happens when I'm all by myself, and it's very comfortable.

6 years ago

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Wilma Barton San Antonio, TX

I just wanted something I could afford, and that would be easy to work with. It's easy to operate, it's simple to install, and I just I wanted something simple to use. So far I haven't had to use it; I'm hoping it's goanna work well if I do. They've been very helpful in answering any questions I have, and I just feel more comfortable when I'm out. I know I've got or I can get ahold of somebody if I fall.

6 years ago

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Marlys Vermeire Geneseo, IL

The price was convenient, and there were more options included in the one-time package. It offers a better value than the rest that I have contacted. They were very courteous when I signed up with them. Every time I used it was for a test, but they came on right away, and you can take it wherever you want to go. I've already recommended for people to look into it.

6 years ago

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Shearon M Cunningham Oklahoma City, OK

I don't know what anybody else charges, but I'd say it's a good value. I have two options to wear, and I think they're both very good. I had originally seen about MobileHelp in a paper, and I thought it looked pretty interesting, since it's a mobile device, so I just went that way instead of going with Life Alert. I'd more likely use it in case of a fall in the house, though.

6 years ago

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Magdalene F Heidenreich Chesterland, OH

I saw MobileHelp featured in my AARP magazine. They were very good about coming out and explaining everything to us and setting everything up. Everything is the way they said it would be. We each have a wristband to use because none of us can keep the pendant over our neck, and I also have the one that I take shopping with me. Everything is very simple and forthright, nothing complicated. We've never had to use it, and I'm just glad that it's here if we do have to.

6 years ago

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Vergil And Roberta Christie Hoxie, KS

I researched and they came up at the top. Some features of the device that we like include the device's sound volume, the amount of the internet service we can pick up is good for our area, and also the courtesy of their employees. I think they are a top-notch company. She's had to use it because her blood sugar dropped, and she's also had to use it because she fell.

6 years ago

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William And Jennie Barr La Crosse, WI

I was convinced by the different options. There's a unit for the home, and another that you can take with you when you leave and go out. That's what I was looking for; it seems that most companies offer one or the other, but not both of those options. MobileHelp is also about the only one whose signal can reach through the bluffs here near where I live. They haven't given me any reason not to trust them. They've been very thorough when they explain something. They are there for you when you have questions, and they answer them.

6 years ago

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Dennis Hatfield Kansas City, MO

We haven't had any problems with the equipment or any need to deal with customer support since I got this for my mother. They offered GPS, and it could actually be done in her area, which is kind of picky with coverage. She's had one other before that didn't have GPS, and this is a little cheaper than that one. It's also not hooked up to a phone system, so that's good too.

6 years ago

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Donna Scruggs Anniston, AL

MobileHelp had everything I needed. I haven't had to use it, but it's nice that it works the way it does, because it's gone off a couple of times, I guess when I have the necklace on, and it was just nice to know that they're always there. They call and I hear them over the monitor, and it's great. If there is an emergency, it lets you know that they're there.

6 years ago

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Edith And Arnold Rosenberg North Miami Beach, FL

They seemed to have a lot of features that we were looking for: you can take it with you, you can wear it in a shower, and the price is relatively reasonable. Every time I called and talked to them, they were helpful, and I have no problem with them. I got it for my husband; I try to get him to wear it, and some days he did, but a lot of times he didn't take it with him. Of course, it can't help you if you don't wear it.

6 years ago

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Mary K Foster

I can go anywhere! I'm not confined to my house. It gives me a sense of security that I have something in case nobody is here with me, and I fall or something, and can get somebody to come help me. I recommended it to anybody. Everybody I talked to is very nice and helpful. Even when my grandson pushed the button they understood; it happened sometimes. My grandson pushed the button that one time, but I've been very lucky since I got it. I carry it with me, I have it on, but I haven't really had any reason to use it yet. It's there when I need it, it's security for me.

6 years ago

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Virginia Valentine Blue Jay, CA

My financial advisers did the research, including using Consumer Reports, and they found a whole list of various current alert systems, and this one was first in line. I thought well, why not shoot for the top one, I'd read all the comments about it and what people thought of it, and it seemed like the right thing to do. I haven't had any trouble, and there's somebody there that can answer my questions. I'm having to be very careful with the pendant. When bending down, or putting things in cupboards, or when I get down on the floor and do floor exercises and things like that, I'm concerned that it might go off. I'm trying to figure out where's the best place to put things. I was in bed the other night, and I had a bad dream, during which I reached for the pendant. I woke up and apparently I must have really touched it unconsciously, because then the big main box that the man speaks through went off. It was 6 o'clock in the morning, and I thought, oh good grief, I don't want all my other people to be called to come over here for nothing when it's really cold out, so I dashed for the phone and I told them this was a false alarm. I got to thinking, what if I couldn't have dashed, but I still didn't need any help? I called back to MobileHelp and they pointed out that I had tried speaking into the pendant, and it was only then that I learned that you can't speak into the pendant; you can only speak to the big box and the mobile device.

6 years ago

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Anonymous Catonsville, MD

I wanted their fall monitor feature. I purchased it for my sister because I was concerned about her commuting. The customer service representative was extremely helpful in selecting the package, and gave personal testimony, so I came to feel comfortable in using and recommending it to my sister. So far, the device seems to be working but the wrist band came loose.

6 years ago

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Darlyne Hopkins Tucson, AZ

MobileHelp gives me a feeling of security. I have very bad knees and a bad hip, so I could fall anytime, and just makes me feel much more secure to have that available. In my research of several different companies, through AARP magazine, I found that it was trustworthy. I wear the pendant during the day when I'm walking around the house, and then I have the other unit that's good for further away strapped in my purse, so when I leave the house I have that always with me. The one time I accidentally set it off, the call to me was immediate, and I greatly appreciate that. The device was very helpful, and they were very polite with a very rapid response.

6 years ago

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Muriel Norris Indio, CA

We liked that it would be available not only at home, but also while we're out and about. We mostly stay home, but when we need to go to the doctor or whatever, it's good to have it to take with us in case we need it. We haven't had it long enough to really need any support, but everything that came with it was very much as we expected, and very well explained. It's very easy to use and very lightweight.

6 years ago

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Mary Erickson Centralia, WA

I got MobileHelp based on my experience checking the ratings. When I got it, they went over everything with me to make sure I understood. It's a wonderful device. It's big, it's easy, it's lit up so it's very easy to read; a nice device. I don't use it everyday, but it's comfortable. So far I haven't had to use it, and if I do, I'm sure it'll be fine.

6 years ago

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Mary Johnston

I wanted something that would work outside of my apartment building, and the salesman that I contacted was excellent. I made a call for technical assistance and it was very good. I use it everyday, it's comfortable. I'm wearing the wristband rather than the necklace, and it's very lightweight, and not bad looking. I have no complaints. I like that it's waterproof; I was wearing it in the shower.

6 years ago

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Michael Lang Pittsburgh, PA

I liked the ability to take the panic button along with you when you go outside the house. I have not used it yet, but I take it with me, like when I go to my men's club meeting, or when I volunteer at the local hospital, or shopping. They always answered any questions, and when I accidentally hit the button they were very courteous and understanding. Sometimes there was a little delay between when I accidentally hit the button and the call went through. They did answer, and it wasn't very long, a matter of ten to fifteen seconds maybe.

6 years ago

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R&C Glen Mills, PA

My mother is ninety one years old, and she wears the pendant around her neck whenever she's in her apartment, and she always carries the remote with her when she travels. That versatility was the main reason we got it. We've never had a problem. The customer support has always been very helpful, responsive, no wait on the phones, that kind of thing. Just seems to be a very good company. I think it's reasonably priced, and a good program. It's worked when she's needed it.

6 years ago

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Sue Carlisle New Philadelphia, OH

A neighbor of my mother's recommended MobileHelp. Every time I have called, everyone has been very cordial and professional. I feel that the employees are very knowledgeable about the product and very helpful every time you call, and I think the customer service is excellent. Everything is tip-top shape as far as we can tell, and we haven't had any problems with them, except that the fall button did not work out for my mother, because she kept setting it off, so we decided to return it.

6 years ago

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Ruthie Boatley West Palm Beach, FL

They have great customer service. They explained the whole process, and they contacted me afterward to do a follow up. It was just great service all around. I have no concerns at all about the device, and it's very comfortable. The fall pendant is very lightweight, and the bracelet is very comfortable, it's not bulky nor too heavy; it's also a lightweight unit.

6 years ago

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Sam Greco Fordland, MO

I think it's absolutely gonna be the best thing that I ever had. The price is excellent, and it works fantastic; I found that out when I tested it. Instantly, I had someone on the line who asked for me. I told him my name and where I was located. I think it's the best customer service'it comes to you instantly when you press the button. I like it because I can take it with me no matter where I go, and I have instant help when I press the button. That's the most important thing to me.

6 years ago

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Anonymous Cincinnati, OH

I was reading some feedback that I got in the mail, and I went ahead and I thought, well, I'm going to try it and see what they offer. I got a lock box and a month free. I had already had some experience with something similar, and so I just thought I would try and see how it works. They said to test it once a month to make sure it works. I did, and I could hear it in my bedroom. My experience has been that I haven't had any problems. So far everything's been good with it, so I am satisfied right now. It's expensive, but you need it, and I feel safer now with it. I already recommended it once, so I would recommend it again. I assume that everything would be fine because I know the button works.

6 years ago

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Anonymous Los Angeles, CA

I found that the people who respond on the phone are very prompt and calm and know what they're doing. It just makes me feel great knowing that it's there, and it's just so easy to use. Every time I test it, someone's right there and they're incredibly thorough. I fortunately have not had to use it, but I wear the pendant everyday. I went with this company because some other family members use it, too.

6 years ago

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David Jones Hendersonville, NC

The customer service is excellent! They were very helpful and very wise about what they are talking about. The device quality is great, and I'm very happy with it. A friend of mine told me about it, and I've seen the ads on TV. I like the idea that I can go anywhere I want to and be covered by Mobile Help. I haven't used it yet, but I take it with me everywhere I go so I can use it if needed, but I'm sure everything will be great.

6 years ago

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Anonymous

I'm trusting them completely because I live alone, and I've had open heart surgery and knee surgery, so I am completely trusting them and recommending them to others. There was a botch in that heart surgery, so I wanted something to put on my arm instead of my chest. I saw their device in a senior citizen pamphlet that I get every month, and that's why I switched, because I can wear it like a watch and I don't have to have that heavy thing dangling on my chest. I did call to make sure it was working one time, and they were very nice and checked it for me.

6 years ago

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Donald Butler Cincinnati, OH

I'm on a wheel chair and a guy let me down too fast when I was coming in a door, and my fall detector went off. Really, I enjoyed that, because it made me feel safe in case I fall and no one's here to help me out. That made me know that it would detect my fall, and that's important. The device is convenient and easy to work. It has two rooms that I can talk to them from. When I had a device before from another place, it only covered one room.

6 years ago

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Richard Derksen Milwaukee, WI

I got it based on the reviews I read online. It's easy to use, it's easy to set up, I haven't had to use it yet but it seems like it's well-put-together. The sales people are very helpful over the phone, very nice. I had one point of contact, which I appreciated, and it was a good experience. They've been great, very informative, very helpful, didn't try to oversell me, so I think it's good customer support.

6 years ago

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Catherine Wanzer Chicago, IL

I was with somebody else and then I decided to switch to them. I liked the service I had, but this is more compact, modern. I like the fact that the sound is very clear. It doesn't have a lot of static and stuff and it doesn't make a lot of noise. I've only tested it a few times. I haven't had any emergencies yet with it. The customer service is good, though, and the value is pretty good. I thought it was a little bit less, but I don't have to pay until April. My experience so far has been very good; no reason not to trust them.

6 years ago

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Loretta Suarez Riverside, CA

I'm not sure it is the best for me yet. I've had it for a while. I thought it would be better than the old one because it has a fall button, but the fall button doesn't work right. If you wear it around your neck the whole time, you just ring it till it goes off. I had a lot of trouble with it telling me I had a fall, so I don't wear it anymore; I just wear the bracelet. I think its' great to have, and they seemed to be right on the ball; they answer right away so that's nice, but the fall button is too delicate. Every time I'd move or lay down it would go off; that's crazy. I got to talk to a couple of people, and they tried to explain to me that you can't wear the necklace to bed, you can't do this with it, you can't do that with it... I mean, what's the purpose of having the fall button on it if it's that bad? I want something I can wear 24/7.

6 years ago

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Anonymous Ogden, UT

I called several other companies, and one factor certainly was the cost. There are some that are more expensive, and there are some others that are less, but I'm happy with this one. It's good to have it. I've trusted them enough to tell my friend about it, and she got it. She's glad to have it, too, because she stumbles a lot. I just have a regular day; I wear the wristband, and if I leave the house to go shopping or do appointments or whatever, I take my little GPS unit with me and hope and pray I don't have to use it. So far I haven't, but it's there, just sitting in my purse, happy as can be. It's like home or car insurance; you hope you never have to use it, but it's there in case you do. I had one phone call at 11:30 at night wanting to know if I was all right, because they said the alarm had gone off on the necklace. I've never even worn the necklace'it was still sitting where I put it when I got it'but somebody was Johnny-on-the-spot, so that was good. At least they were checking!

6 years ago

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Barbara J Roberts

I am almost 84. I still stay in my own house and do my own driving. I thought it would be nice to have something so that I could actually get help if something happened to me. I wear the necklace around my neck in case I'm here by myself, and if I fall and can't get up or need some help. I feel like that help is right there at my fingertips. It offers a very good value for my money. I haven't had to use it, but I did accidentally touch it when I first got it. I wasn't in distress at all; I was just trying to set it up, but someone answered me right away, in seconds.

6 years ago

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Verified Customer

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Susan Holder

I had used ADT, and I decided that didn't want to spend the money, so I left them, but then I got scared. I was just thinking and remembered that Mobile Help had advertised on TV, so that's why I called them. I keep it with me all the time. It's handy and keeps me from being scared of falling. So far I've been okay, but I did call in just to make sure that I was all hooked up and everything, and everybody was a real professional and I trust them. I will be suggesting them to others in need of their service.

6 years ago

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Pala Mikesell Reeds Spring, MO

I've been looking at several different ones. The value is pretty average across the board with others. I tried this one and I liked what I heard, and that's why I went with it. It seems to be very convenient. It's small; I don't notice that I even have it on. I have no problems that would keep me from recommending it. I haven't had to use it, but it doesn't have to be an emergency. Whether I'm hurt or not, if I have fallen, I can call in, and they can call in a neighbor to come over and help me, so that's really a help for me, just knowing that I can get someone close real quick if I needed to. I leave it sitting by my bed at night instead of on me, but I get up in the morning and put it on. I wear it outside to work in the yard a little bit, or to visit the grocery store and come home.

6 years ago

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Verified Customer

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Laura Berard

On a normal day, I grab my GPS and my wrist thing, and out I go. I feel safer now that I've got that with me, and they can find me if I fall. Other ones I checked out were more expensive, but MobileHelp is within my price range. The devices don't take up a lot of space. The necklace, the wrist thing, the GPS box, and the charger are all small enough that they fit on my bureau, and they're not in the way of anything. Whenever I need a question answered or need any help for something, the customer support people are there to help me. They're very friendly and courteous.

6 years ago

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Lorene Williams Albany, GA

I haven't had any chance of using it, but I got it all hooked up. I just like it. When it went off accidentally, they even took their time to call me back and ask me what was wrong, and I told them it was just a mistake. There's nothing negative that I would have to say about them. These guys are good, and even though you made a mistake they come right on and ask.

6 years ago

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M. P. Forest City, NC

I'm home by myself ninety percent of the time, and I go to the doctor and do other things by myself, so I think it was something I really needed. So far it's been okay. They're quick to answer when I do my weekly checks on the machine and the equipment. The only thing is, I wear the wristband, and I sweat a lot and I have to take it off quite often.

6 years ago

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George Owens Chicago, IL

They've got a GPS device that they can use to track this woman down when I need to find her. She will go out and get lost sometimes, and doesn't know how to get back home. So, we mainly got it for that, and also in case she was to fall while home alone. She has a pacemaker and she's going to be by herself a lot during the summer, and having the device takes a lot of the burden and worry off of us. She's also got the lockbox for the door key.

6 years ago