Name: MobileHelp
Rating: 4.6

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Verified Customer

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Joyce Donnely Cleveland, OH

My mother said she didn't feel safe when I was away on a trip, so I decided this would be a good option for her. We've had it for a short period, but it seems good so far. Also, it was easy to install. I do have to say that my mother is a little deaf, so I'm afraid she'll press the help button while it's in her bag, without her being able to hear it. Besides that, it's all been just fine.

5 years ago

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Verified Customer

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James Santee Wilmington, NC

I don't know exactly which system I have, but it's the one that works at home, and away from home as well. Their sales team has been excellent, and the equipment is very good. I haven't had to use it, but it's definitely been a very positive experience.

5 years ago

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Verified Customer

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B.R. Beachwood, OH

It was easy to set up, and anytime I needed assistance, they were there for me, a phone call away. Besides, Mobile Help was the only company that met my needs.

5 years ago

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Verified Customer

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Martin Masar Montrose, PA

So far, so good. I haven't had to use it, but I bumped it once, and it went off. Plus, their sales team was excellent, and I have no problems with the service, because they're on the phone with me constantly. I do have to say that the wrist watch was too small for my wrist, so they sent me another one without a problem.

5 years ago

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K.S. Lyndon, KS

We got this service for my mother, who lives alone. She is relieved with what she has. Their agents were excellent, and equipment works just fine. My only concern was the clarification on how it is built.

5 years ago

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Verified Customer

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Robert Steen St Paul, MN

The system we purchased works at home and away from home. It's a small unit I can put in my pocket, or in my car, and I'm very satisfied with it. They didn't even have to sell it to me; it was already sold to me when I called. Plus, it was easy to install.

5 years ago

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Verified Customer

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Barbara Casteel Newton, KS

I'm not sure what system I purchased, but it includes a fall necklace. It's a little confusing to use the devices, but I'm learning. I actually had a false alarm the other night, but I didn't hear a sound. It was a total surprise for me, but I didn't know what happened.

5 years ago

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Verified Customer

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John McCreight St Paul, MN

The service has been absolutely fine. Considering I've had 8 heart attacks, I purchased the base for the room, the Pendant, and the wrist-let. Their representatives have been excellent, and very helpful. Plus, it's very easy to use. I just wish the Veterans Administration pushed a little harder around this. I'm a disabled veteran, and this has really changed my life.

5 years ago

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Verified Customer

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Sandra Hassell Baldwyn, MS

I'm fine with system. Of course, I haven't had to use it, but it was very easy to set up. My children were satisfied that I purchased it. I think they feel a bit relieved that I have it.

5 years ago

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Sandra Wilks Anza, CA

Their representatives are great! About everything they've done has been excellent. They always help me! I've set off my alarm multiple times by accident, and they're always very nice. They never get mad at me, and have been very tolerant.

5 years ago

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Verified Customer

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Cathy Lauder Camas, WA

We felt this was appropriate because I'm very unsteady, and was prone to having falls. Setting up the equipment was pretty straightforward, and their representatives were great as well. I was really with Mobile Help.

5 years ago

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Verified Customer

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Linda Whitmire Corpus Christi, TX

Everybody has been very nice! We purchased the service for a 90-year-old family member; I wanted to keep track of her in case she fell or something. Although we haven't had to use it, the service itself has been very good. She wears it all the time, and it just gives me a peace of mind, knowing I can get a call if something happened to her.

5 years ago

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Verified Customer

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Sue Cline Waukee, IA

It's easy to install the system, and their people are good. I haven't had to use the service yet, but I'm overall satisfied with it.

5 years ago

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Lucy Bhatia Fairfax, VA 2

Honestly, I don't remember their sales team, but I do know that I'm satisfied with the service. My husband just passed away, and I was prone to low blood sugar, so I thought this would be a good option.

5 years ago

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Verified Customer

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JE Washington, DC

I'm very satisfied with everything! I decided to go with the Duo system, and it wasn't difficult to set up. Plus, any questions I had were quickly answered by their phone support.

5 years ago

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Verified Customer

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Wave Hamilton Hartland, MI

We did a research on different medical alert companies, and after a relative told us that she was satisfied with her Mobile Help system, we decided to go with them. So far, the service has been great. I activate it and check it once in a while, just to make sure it's working. Their representatives are great as well. Also, it wasn't hard to set up the system.

5 years ago

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Verified Customer

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Sarah Trim Concord, CA

The equipment is fine; it charges pretty quickly. Plus, their sales team was alright. I actually purchased the necklace and the watch; the watch is nice.

5 years ago

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Verified Customer

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Evelyn Shaw Tucson, AZ

We've never had to use it, but it's reassuring to have it. Every time I've contacted them, their sales team has been very helpful.

5 years ago

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Verified Customer

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Jewell Dupont Springfield, MO

Everybody has been real nice to me! I'm an 85-year-old person that lives alone, and so far, I've been very satisfied with it. They've answered every call, and I've fallen several times. I haven't had any problems with them at all.

5 years ago

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Verified Customer

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Sylvia Jacobs Aurora, CO

So far, the equipment has worked just fine. Their sales team also did very well. I don't have to use it anymore, but they are very good.

5 years ago

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Verified Customer

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Judi Poiroux Grand Bay, AL

We ordered Mobile Help for my father after he broke his hip, and so far, we've been very satisfied. The system was very easy to use and understand, plus, the representatives were just fine. Mobile Help has offered a very positive experience.

5 years ago

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Verified Customer

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Daren Duerr Morrison, CO

The system is very easy to set up, and it's very easy to use. My daughter has a disability, so I wanted to make sure she could get help, in case she fell. So far, everything has been satisfactory.

5 years ago

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Verified Customer

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Barbara Kirk Fort White, FL

It's excellent! Their representatives have always been very helpful, and are there when you need them. On top of that, the system is very easy to use. I would recommend Mobile Help to anyone considering a similar service. I'm 100% satisfied.

5 years ago

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Verified Customer

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C.H. Sacramento, CA

We've had the system for a little bit, and so far, it's been pretty good. I dealt with an outside vendor from Mobile Help, and I was very satisfied with the entire purchase process. He helped us with the set up process, and it was all quick and easy. That was very nice.

5 years ago

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Verified Customer

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Kevin Glover Ponte Vedra Beach, FL

My mother is 91, and sometimes nobody's there for her, so we decided to get this service for her. It was easy to set up the whole thing, and their representatives have been excellent!

5 years ago

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Verified Customer

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Martin Friedman Brooklyn, NY

The sales representative was terrific! He was very nice, and even came to my father's house to set up the system for him. So far, everything has been good.

5 years ago

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Verified Customer

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Betty and Neil Taylor Auburndale, FL

I have a blood clot and a pacemaker, so I decided Mobile Help was a good option, after falling. The equipment is good, and so was the sales team. They're just there if I need them!

5 years ago

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Verified Customer

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LB Tulsa, OK

My in-laws are both at the point where, if one of them falls, it's difficult for the other one to pick them up. Their sales team was great, and the system is easy to use; it has clear instructions. It gives us a peace of mind. They've hit the button several times, and they said that it's very responsive, and the people they talk to are very friendly.

5 years ago

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Verified Customer

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Walter Van Daele Franklin, OH

The system was simple to set up, and I've been very satisfied with the service. My only inconvenience is that they're open until noon on Saturdays. If you have to make a change between Saturday afternoon or Monday morning, there's nobody to help you.

5 years ago

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Verified Customer

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Linda Stewart Sterling Heights, MI

I got a pamphlet in the mail, and I just ignored it, but then I started having periods of falling, so my husband suggested that maybe I should have something like Mobile Help. My biggest irritation is that I sometimes forget to charge the battery that has to be with me all the time. Besides that, their sales team was fantastic. Plus, to install it, I just opened the box and read the instructions.

5 years ago

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Verified Customer

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MB Chaffee, NY

I'm very satisfied with Mobile Help. Their service is very good, and the equipment is easy to use. I have no regrets, nor a real reason to wish that something was better or different with them.

5 years ago

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Verified Customer

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J.R. Leslie, MI

The people I spoke with were helpful, and the service has been fine so far. I would say that the setup process was excellent, my mother set it up herself. We already had a false alarm, and although they couldn't get a hold of her, Mobile Help was able to let me know, so it worked just fine.

5 years ago

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Verified Customer

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Jeffrey Hayes Detroit, MI

Everything with them is good. We purchased the fall detection, and we chose them because it's the best service.

5 years ago

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Velma Riffle Summersville, WV

Although their sales team is fine, it takes a long time for somebody to answer. Besides that, I haven't had any problems.

5 years ago

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Verified Customer

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Shawna Corbett Touchet, WA

My overall experience with them has been pleasant. I like that I have the ability to call for help at the call of a button. Plus, their sales team was excellent, and the equipment isn't hard to use.

5 years ago

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Verified Customer

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Adrienne Irish Palm Bay, FL

We had a landline phone because of my son's special needs, but after getting a lot of nuisance calls, he was afraid of going near the phone. With Mobile Help, all he has to do is push the button on his watch, and help will arrive. I thought the GPS would be great, but you have to carry the bulky unit on your belt, and my son doesn't like that, so I'm going to cancel it. Besides that, the home thing is great, it's really convenient.

5 years ago

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Verified Customer

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Linda Sorrells Hickory Grove, SC

I'm very satisfied with Mobile Help. The service has been good, and the equipment has worked just fine. I didn't really purchase it for any specific reason, just for protection.

5 years ago

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Verified Customer

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Anonymous Boissevain, VA

MobileHelp has been excellent. I just ordered it, and it's not hard to use. When I push the button, the whole squad, and everybody else, comes around in.

5 years ago

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Verified Customer

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L.S. Lewisburg, WV

My mother kept falling down, and we decided MobileHelp would be the best option for her. The representatives were great, and it was pretty easy to setup the whole thing. Plus, my mother seems to be very happy with it. I think this is one of the best systems out there.

5 years ago

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Verified Customer

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EK Youngstown, OH

The people I spoke with were very pleasant and helpful. Besides, it was easy to open the packages and set up everything. I purchased The Pendant and The Watch, so that I could get help with the press of a button. I just liked it very much.

5 years ago

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Verified Customer

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Jill Beam Boerne, TX

It's been a life saver; it's great! Plus, for non-tech people, setting up the equipment was pretty good. It's a tremendous aid for us; it gives us a peace of mind.

5 years ago

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Verified Customer

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R.H. Savannah, GA

This is one of the best investments that I made in my life time. I do landscaping stuff, and at my age, something can happen to me, so I wanted a service that would allow me to call for help. The sales team was excellent! They explained everything thoroughly, and I had no problem understanding what they were telling me. I haven't had a problem with it, no reservations, so I'd recommend it to anyone that is over 70 years old. It's just common sense to purchase something like this; an item that can protect you, and get medical help in a reasonable amount of time.

5 years ago

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Pat Richardson Scottsdale, AZ

The sales team is great! They were very helpful, and I'm very satisfied with the service. If I fall again, I have this to help me.

5 years ago

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Verified Customer

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Joanne Karlson Spring City, PA

Setting up the system was fine. We just opened it, put it together and tested it. Everything seems to work fine. My children bought it for me, and the actually chose MobileHelp because it had better reviews; they liked that.

5 years ago

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Anonymous Maumelle, AR

Unfortunately, we never had to use the service, so we ended up canceling it. However, their customer service made the whole return process a fabulous experience.

5 years ago

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Randi Van Leer Marana, AZ

So far, it's been working fine. Their sales team has been excellent, and the system was very easy to set up. We did it pretty quickly, and I'm just happy with the product.

5 years ago

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Verified Customer

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Elba Rod Tarpon Springs, FL

I purchased the system that detects if you fall, the push button. I like that the people I spoke with were thoughtful and excellent; that's very good.

5 years ago

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Verified Customer

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Wendy Demoss Edmond, OK

I needed something for my mom, because she was going to be by herself for a while, as she has Parkinson's and my dad was in longer-term care in the hospital. I was fearful of her falling and not having an opportunity to get help because she was just alone. A friend of my mother recommended it. She has the device and so she recommend that I call that company. I looked across many reviews before making the choice to call that particular company, and everything that I read was accurate- in terms of their customer service, the equipment, the cost. They were very thorough and they also were truthful about the device. When I got the device it was the same as what I've heard, so and everything has worked out very well; excellent in every way. It's the system that is for home and away. Even the customer service was excellent. They just have a high ranking for customer service, in the way that they engage with people, and when it's the elderly you have to be careful of how you engage. At one point my Mom accidentally hit the button that was under her clothing, and they made her feel comfortable about it, despite the fact that it was activated without an emergency. They didn't make her feel bad, so she is confident that somebody is there. You don't always know if somebody is really going to be there unless you have an emergency, so it just happened that it went off and they said "Are you okay?" and she said "Yes, I just push the button," and they told her "Oh that's okay", and that's what you want for your parents. She has felt more comfortable having a device, and she wears it 24/7. She never takes it off which is amazing.

5 years ago

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Verified Customer

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Richard Rockafellow Philip, SD

We needed to have something that we could use when we were traveling. We saw Mobile Alert on TV, and since we got it, it's been very, very useful, and it is has come through when we needed it. It has been very easy to use. The sales team and the overall service have both been very good.

5 years ago

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Verified Customer

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Willie Jones Tampa, FL

We got the home base unit, just for falls. We learned about it from the TV ad. The portable mobile device we haven't needed. It was fairly simple to set up, even though it's our first time dealing with this. The service is very good, and the sales team is excellent. The representatives were very courteous, very efficient, and very helpful. I just got it because my loved one is alone some of the time; she needed some kind of protection. Due to our health, I just wanted them to help me through it so I got it for her.

5 years ago