Name: MobileHelp
Rating: 4.5

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Verified Customer

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Susan Becker Lompoc, CA

Response time is excellent and operators are very nice, and yet persistent to get a response from me.

2 years ago

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Verified Customer

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Barbara Lucier Lexington, KY

Quick response to joy questions and getting the equipment to me. Easy to use and responsive tech. service. !!

2 years ago

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Verified Customer

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Beth moore Pottstown, PA

Helpful direction when searching for the best medical alert system, rapid response in terms of delivery to the home.

2 years ago

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Verified Customer

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Alice Leonard Joplin, MO

People I have talked to have been very understanding and polite. And they speak slower and clearer than most people.

2 years ago

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Verified Customer

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Janet Rabuck Newburg, PA

They were able to answer all of my Husband's and I's questions and assure us this system would function for us.

2 years ago

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Verified Customer

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Joan L. Rodrigue Oakland, ME

Being a recent customer we had little things happen that cause rescue to come here without us calling them.

2 years ago

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Verified Customer

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Julie Stark Nashville, TN

They’ve been very responsive to my grandma and understanding when she’s accidentally trigger the alarm.

2 years ago

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Verified Customer

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Kathy Lehmann Spooner, WI

Easy to us after learning to test, what buttons do, etc. I'm more relaxed with it. My husband had one so knew a little about monthly checks.

2 years ago

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Verified Customer

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Paul Whitbeck Oceanside, CA

They were great helping me get my mom set up with a new alert system. Timely, up front, they were great.

2 years ago

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Verified Customer

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Scott Shufelberger Wichita, KS

Fast response time. Ease of They were very helpful in the enrollment process. Equipment came quickly.

2 years ago

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Verified Customer

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Frank Hamburg, NY

They have met all expectations, response times have been very quick. Operators are very thorough when called upon

2 years ago

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Verified Customer

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Patricia Goodale Gilbert, SC

If i go outside home i do not want to keep up with 2 devices, i, e. One around neck and base if i need to talk with anyone. Everything needs to be on necklace or bracelet.

2 years ago

Reply from MobileHelp

Hi Patricia, We received your review and we apologize for any inconvenience you are experiencing with the equipment. At MobileHelp we pride ourselves in providing a great experience to our customers, and we would like to ensure that you receive nothing less. Our Technical Support team would be happy to review your account with you and advise on any of our equipment alternatives that may better fit your lifestyle. What would be the best number for us to reach you on? Please let us know if you have any additional questions, you can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Aug. 11th, 2021

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Verified Customer

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Joyce Parker Richmond, VA

Good experience everything was explained and I’m pleased with the product the arm bracelet is a little sweaty so it can be uncomfortable

2 years ago

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Verified Customer

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Linda Rice Colorado Springs, CO

Its very easy to use. Fortunately i HAVENT NEEDED TO, BUT ON ACCIDENTAL PUSHING THE BUTTON THE PEOPLE ANSWERING THE CALL WERE EXTREMELY NICE.

2 years ago

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Verified Customer

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Anonymous Rochester, NY

Great phone experience. Honest. Lowest price. I fell and was outside but could hear my alarm going off upstairs.

2 years ago

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Verified Customer

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Jean Seemayer Oxnard, CA

Very confusing. Too many devices, I.e., GPS, Fall Detection, Help Wristband, Help Neck Lanyard and Base Station. Poor explanation in beginning of usage, about a month ago.

2 years ago

Reply from MobileHelp

Hi Jean, We received your review and we apologize if there was any confusion about the equipment. We're glad to see that you have been able to speak with our Technical Support team for assistance with this. At MobileHelp we pride ourselves in providing a great experience to our customers. Please do not hesitate to get in touch with our Technical Support team if you have any additional questions or concerns about the equipment and a representative will be happy to help. You can reach us by dialing 877-827-6207 Option 1. Thank you for being a valued part of our MobileHelp family.

Aug. 4th, 2021

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Verified Customer

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Lawrence Vidinha

My mother fell twice and the necklace didn' trigger the system. Once while lying in bed it triggered the fall detection system which was a false alarm. Zero for three is not a good average.

2 years ago Edited January 10, 2024

Reply from MobileHelp

Hi Lawrence, We received your review and we would like to apologize for the trouble you are experiencing. We would like to contact you to help resolve this issue. Our Technical Support team will be able to review the equipment with you and send any equipment replacements needed. What would be the best number for us to reach you on? Please let us know if you have any questions, our Technical Support team can be reached directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Aug. 4th, 2021

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Verified Customer

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Lori O'Shea Houlton, WI

Haven't needed them to actually do anything yet. Appreciate they confirm with the "wearer", if services are needed. (My Dad continually bumps his.)

2 years ago

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Verified Customer

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Lori Busch Jacksonville, FL

My dad will be sitting down watching TV or working on a puzzle and the device will go off thus sending the police. This happened four times the first week he had it.

2 years ago

Reply from MobileHelp

Hi Lori, We received your review and we apologize for any inconvenience you have experienced due to the false alarms. At MobileHelp we pride ourselves in providing a great experience to our customers, and we would like to ensure that you are receiving nothing less. Our Technical Support team would be happy to review the equipment with you and provide any replacements needed. And also advise on best practices for preventing false alarms when using the fall detection pendant. What would be the best number for us to reach you on? Please let us know if you have any questions, our Technical Support team can be reached directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Aug. 4th, 2021

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Verified Customer

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Margaret Maguire Lansing, MI

Excellent service, patient, what they said happened, good sense of humor. Very attentive to my needs and reassuring

2 years ago

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Verified Customer

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Mary P Burke Brooklandville, MD

Fortunately I have had occasion to call upon Mobile Help. I have accidentally pressed the button and the responders have been understsndingüíï

2 years ago

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Verified Customer

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Ruth Anne Loffredo Wayne, NJ

Very happy with system except that the fall button is super-sensitive, so I don't wear in bed or in the shower and rely on wrist band instead..

2 years ago

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Verified Customer

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Herman Garnett Helen, GA

Have used MobileHelp with two family members and have found it to be a reliable and trusted device.

2 years ago

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Verified Customer

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Craig Blevins Loudon, TN

Shortly after mom got it she bumped / dropped the device and she and I were called right away to see if she needed help

2 years ago

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Verified Customer

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Linda Gardner Hartford City, IN

Helpful and courteous customer service when inquiring about the service initially and easy setup as promised.

2 years ago

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Verified Customer

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Martin Amster Goodland, KS

Even though I haven't had to use the service, the response when accidentally used, the response was immediately

2 years ago

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Verified Customer

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Anonymous Bothell, WA

I still need to carry & keep track of the device, he watches are too large for my wrist. I also don't like that the device says out loud that it needs to be charged.

2 years ago

Reply from MobileHelp

Hello, We received your review and we would like to apologize for any inconvenience you are experiencing with the equipment. We would like to contact you to help address these concerns and advise on any equipment alternatives available. What would be the best number for us to reach you on? At MobileHelp we pride ourselves in providing a great experience to our customers, and we want to make sure you receive nothing less. You can also reach us directly by dialing 877-827-6207 Option 1 for Technical Support. We look forward to speaking with you soon.

Jul. 21st, 2021

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Verified Customer

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Dorrie Finberg Sanford, FL

They are the best! Immediate response time, helpful, caring people and tech support is the best. I highly recommend.

2 years ago

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Verified Customer

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Ana Maria Lopez Hercules, CA

Everytime, I call for help in understanding, how to work the device. They're VERY friendly and knowledgeable

2 years ago

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Verified Customer

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Daryl Pittsburgh, PA

The button was pushed by my cat. She jumps up on everything. The people who answered were very friendly and efficient

2 years ago

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Verified Customer

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Debbie Gagne Palmetto, FL

They seem to have all the safety bases covered. Follow up in making sure all necessary info was provided was thorough.

2 years ago

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Verified Customer

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DONNA BARKSDALE Section, AL

not complicated....easy to understand. I haven't had to use it yet, so I don't know about response time.

2 years ago

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Verified Customer

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Irene Mariani Palmer, MA

Just recently had to use the service when I fell. They contacted me immediately and sent the ambulance.

2 years ago

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Verified Customer

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Audrea Tauscheck Avon Park, FL

I only used it once, but pressed my wrist button and you answered right away. The ambulance came right away.

2 years ago

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Verified Customer

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Patty Thompson West Lafayette, OH

The people in customer service could not be any more patient and helpful than the ones I worked with.

2 years ago

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Verified Customer

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Sandi Oscar Pompano Beach, FL

The service has been great. It makes me feel more secure and safe. They respond to calls quickly. The staff are all knowledgeable and helpful

2 years ago

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Verified Customer

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Becky Dreuth Flushing, MI

Easy to use, staff is kind and helpful. Equipment is compact, light weight, charges well and lasts thru day or 2.

2 years ago

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Verified Customer

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Michael Azzarello Olmsted Falls, OH

Always on alert.Sometimes ,my mobile device goes off {usually} by accident I will get a call immedetly

2 years ago

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Verified Customer

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Colleen Dublin Belden, MS

Because their products work. My dog accidentally pressed the button on the watch tonight and they called quickly.

2 years ago

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Verified Customer

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Lisa Ruess Philadelphia, PA

They were kind and patient with me while I tested ALL of my devices; and test calls were answered promptly.

2 years ago

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Verified Customer

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Marilyn Weinstein Boca Raton, FL

I feels safer wearing it wearing it for any emergency but forutuntely I have not been required to use it yet.

2 years ago

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Verified Customer

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Beverly Baker Omaha, NE

they have answered all calls even when pushed by accident, and for real calls have not had to wait long for help.

2 years ago

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Verified Customer

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Donna Jurgens Beatrice, NE

The unit was very easy to set up. It gave us comfort to know if dad fell he had a way of getting help.

2 years ago

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Verified Customer

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Barbara Davis Warren, OH

Everyone we have dealt with has been very courteous, knowledgeable, and helpful. We have no complaints.

2 years ago

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Verified Customer

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Karen King Pembroke, MA

I feel so safe with the go anywhere system whether in my home or anywhere outside. I would recommend it to all.

2 years ago

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Verified Customer

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Marvella Robinson Los Angeles, CA

No contract. Quick response. When you hit the button by mistake they reply and are polite and no harm is done.

2 years ago

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Verified Customer

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Marilyn B Talbott Kalama, WA

I just don't understand why for 2 people we get 5 items. 2 necklaces, 2 watches and an extra small necklace. Plus a door hanger.

2 years ago

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Verified Customer

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Barb Mulder Conklin, MI

It really gives me a feeling of well being since I live alone. The only thing I'm unhappy with is the fall button sometimes goes off for no reason!

2 years ago

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Verified Customer

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Debbie C Chillicothe, MO

Their customer service is excellent! From sales department to tech support to control center—awesome service!!

2 years ago

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Verified Customer

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Carolyn Higgins Broken Arrow, OK

I recently accidently activated my Mobile Help and they responded very quickly. They were very kind and helpful.

2 years ago