Name: MobileHelp
Rating: 4.6

check_circle

Verified Customer

star star star star star

Julia Johnson City, TN

While I haven’t needed to use my device yet, the support from customer service has been outstanding.

2 years ago

check_circle

Verified Customer

star star star star star_border

Sue Hainesport, NJ

It comes with a lot of information. Like other companies the info is for similar products. It would be better to just deal with what you buy.

2 years ago

check_circle

Verified Customer

star star star star star

Anonymous Tucson, AZ

i have accidently hit the fall button ( which is extremely sensitive ) and received a response within seconds

2 years ago

check_circle

Verified Customer

star star star star star

Constance Ritt Mechanicsville, VA

Fall button worked when I did fall in the yard but I needed to get to base station to let you know I was not hurt.

2 years ago

check_circle

Verified Customer

star star star star star

Sonja Brentwood, NY

I feel safe where ever I go. Your tracking devise fits in my purse and the wrist band is on me everywhere I go.

2 years ago

check_circle

Verified Customer

star star star star star

Christine L Shrewsbury, MA

It gives me a great sense of security. It was reliable to answer promptly and connect when I pushed the button

2 years ago

check_circle

Verified Customer

star star star star star

Sue Preston done by daughter Melinda Hale Newport, TN

The button has been pushed accidentally and the operator that came on was so nice and made sure all was okay.

2 years ago

check_circle

Verified Customer

star star star star star_border

Marjorie Palmer Derry, NH

Haven't had it long enough to give an evaluation or need to use it; however when I've tested it, I was answered soon after.

2 years ago

check_circle

Verified Customer

star star star star star

Marise Lippa Binghamton, NY

Immediate response time to my moms she pressed the alert. My brothers & I were promptly notified individually.

3 years ago

check_circle

Verified Customer

star star star star star

Darlene Forrest Condon, OR

Very helpful with set up. Thankfully have not had to test in real situation but great peace of mind.

3 years ago

check_circle

Verified Customer

star star star star star

Richard Nicely Navarre, FL

Customer focused and professional. System is easy to set up and puts my family at ease knowing I have it.

3 years ago

check_circle

Verified Customer

star star star star star

Larry Brown Kansas City, KS

The one time that my father fell they were very quick and professional in the way things were handled

3 years ago

check_circle

Verified Customer

star star star star star

Marilyn Pettyjohn Olathe, KS

Customer service is very responsive when we have a question or when we accident all press the help button

3 years ago

check_circle

Verified Customer

star star star star star

LaMarr Anderson Palmer, AK

Responsive quality assistance and advice in setting up an alert system for a 3rd party friend in another state

3 years ago

check_circle

Verified Customer

star star star star star

Charlene Herst Henderson, NV

I love all the options that came with it, including for the wrist and around my neck. I have devices in multiple rooms

3 years ago

check_circle

Verified Customer

star star star star star

Susan Breitkopt North Las Vegas, NV

Answers the alert very quickly. It is very easy to use, I have to just plug it into an outlet. Do not need to use WiFi.

3 years ago

check_circle

Verified Customer

star star star star star

Jameyanne Walch New Baltimore, MI

Customer service was really nice and explained all details. When I received my equipment is was easy to set up

3 years ago

check_circle

Verified Customer

star star star star star

Sherry Gerald Hattiesburg, MS

I haven't called on them yet, but they were very professional and helpful in explaining how eveything works.

3 years ago

check_circle

Verified Customer

star star star star star

Ferol Bardsley Newport, OR

I have everything I need to protect myself and the staff made it easy to complete the process. Thanks

3 years ago

check_circle

Verified Customer

star star star star star_border

Thomas Tanner Madison, TN

Both the device with speaker & the fall sensitive one needs to be able to be left in the car (24/7/365) with a 12 volt charging input.

3 years ago

check_circle

Verified Customer

star star star star star

Carla Ponca City, OK

Customer service excellent. When my mom accidentally sets it off the call responders so courteous to her.

3 years ago

check_circle

Verified Customer

star star star star star

Diana Edmunds Mattawan, MI

It does what they say and has saved my neighbor's (for whom I am a caregiver) life a couple times now.

3 years ago

check_circle

Verified Customer

star star star star star

Anne Powlas Lexington, SC

We have only had the system about a month, but I have been impressed with the help received when ordering.

3 years ago

check_circle

Verified Customer

star star star star star

Donna Huddell Philadelphia, PA

Excellent Customer Service - for both initial contact and setting up the system. very kind and patient!

3 years ago

check_circle

Verified Customer

star star star star star

Julie Celina, OH

Very fast response time when alarm is set off. Love the battery low alert. The whole experience is top notch!

3 years ago

check_circle

Verified Customer

star star star star star

Robert Stone Chandler, AZ

I am a new user...one month... but so far my experience has been excellent. Set up has been simple and easy.

3 years ago

check_circle

Verified Customer

star star star star star

Audrey Blackwell Laurens, SC

Accidentally dropped pendant. MobileHelp responded immediately and the situation handled. System was easy to set up.

3 years ago

check_circle

Verified Customer

star star star star star

Jerry Grant North Palm Beach, FL

Easy to use.. they're quick to respond... when testing the equipment, the response time was very rapid

3 years ago

check_circle

Verified Customer

star star star star star

Christine Clift for Hazel Clift Winterville, NC

This was ordered for my 79 year old mother after she fell and fractured her femur. The respnse is fast and courteous

3 years ago

check_circle

Verified Customer

star star star star star

Dawn Riverside, NJ

Gives me great peace of mind. The gentleman I to spoke to was amazing. We haven‚Äôt had to use it yet, thank God

3 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Paul Smiths, AL

the unit only works if your in the home. what if something happens outside the home?? I do keep forgetting to do the weekly test, but I still have no idea if it will actually reach a first responder.

3 years ago

Reply from MobileHelp

Hi Paul, We received your review and we would like to speak with you to help find the best system for your needs; as we do offer systems that provide coverage both in and away from home. We would also be more than happy to help you test the equipment. What is the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207, Option 1 for Technical Support. We look forward to speaking with you soon.

Feb. 22nd, 2021

check_circle

Verified Customer

star star star star star

Danny Baxter Leeds, AL

Fast & easy process & set up! From the initial phone call to the final set up... very professional!!

3 years ago

check_circle

Verified Customer

star star star star star

Sharon Coker Coushatta, LA

They have a variety of alerts that you can use and my mother will actually wear the one they gave us

3 years ago

check_circle

Verified Customer

star star star star star

Roxanne Cowley Salt Lake City, UT

Great operators. Very empathtic. Notified me immediately when my battery was low and my emergency contacts.

3 years ago

check_circle

Verified Customer

star star star star star

Estelle Oberman Boynton Beach, FL

The system is easy to operate, customer service is above par, associates are so courteous and polite

3 years ago

check_circle

Verified Customer

star star star star star

Gene McGee Mount Morris, IL

Have had to use it several times. It immediately sends a text to my kids. Had had to call ambulance also.

3 years ago

check_circle

Verified Customer

star star star star star

Joan Alther Wellford, SC

Easy to hook up and test .Great customer service even when button was pushed by accident their call back was quick.

3 years ago

check_circle

Verified Customer

star star star star star

Belinda Cress The Colony, TX

The service was helpful in making sure the system was working for my mom. The service has been checking on her.

3 years ago

check_circle

Verified Customer

star star star star star

Norita Akers Bartlesville, OK

Very dependable I‚Äôve only had testing calls and false alarms when I didn‚Äôt need anything.

3 years ago

check_circle

Verified Customer

star star star star star

Marianne Limkeman Jacksonville, FL

I've haven't had am emergency;however, I have had a couple of "false alarms" and the response has been great.

3 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Jo K Williams Wise, VA

it is much more expensive than others and the wrist component will not stay fastened, it just slips out of the hole and causes the fastener to turn loose. Would be easy to lose.

3 years ago

Reply from MobileHelp

Hi Jo, We received your review and would like to contact you to help further assist with any trouble you are experiencing with the equipment, as well as review the billing for your account. What would be the best number for us to reach you on? We apologize for any inconvenience that you have experienced. At MobileHelp we pride ourselves in providing a great experience to our customers. You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Feb. 11th, 2021

check_circle

Verified Customer

star star star star star

Dorotha Kittson Yamhill, OR

Quick response when I accidentally pushed the button they were calling me. They knew who I was and where I live.

3 years ago

check_circle

Verified Customer

star star star star star

Elena C. Martinez Pueblo, CO

Everyone; everybody has been nice, pleasant and helpful in everything I have either asked and/or otherwise, thank you.

3 years ago

check_circle

Verified Customer

star star star star star

Teresa Lee Gary, IN

I received a rapid response each help signal I've accidentally sent. Very understanding & helpful operators.

3 years ago

check_circle

Verified Customer

star star star star star

Thomas Steinheimer Maryville, TN

Device Quality ; Knowledgeable People : Quick Responsiveness ; Friendly & Courteous Agents ; 24-Hr Coverage

3 years ago

check_circle

Verified Customer

star star star star star

Anonymous Saint Helens, OR

A little expensive but so far my experience has been good. The man I talked to was very good at explaining it.

3 years ago

check_circle

Verified Customer

star star star star star

Linda Las Cruces, NM

Anytime I call or need assistance I never have to wait around for anything because they immediately answer.

3 years ago

check_circle

Verified Customer

star star star star star

Karen East China, MI

Customer support answers quickly and is able to solve our problems quickly. It works fine when we test it.

3 years ago

check_circle

Verified Customer

star star star star star_border

Carol Mims, FL

It does take a while for someone to answer when I call to test it. The last time it took six or seven rings for the operator.

3 years ago

check_circle

Verified Customer

star star star star star_border

Mary Bethany, OK

The service has been good so far. Everything has gone as outlined. It seems to be well made and we receive prompt calls from the operator.

3 years ago