Name: MobileHelp
Rating: 4.6

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Verified Customer

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Estelle Oberman Boynton Beach, FL

The system is easy to operate, customer service is above par, associates are so courteous and polite

3 years ago

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Verified Customer

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Gene McGee Mount Morris, IL

Have had to use it several times. It immediately sends a text to my kids. Had had to call ambulance also.

3 years ago

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Verified Customer

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Joan Alther Wellford, SC

Easy to hook up and test .Great customer service even when button was pushed by accident their call back was quick.

3 years ago

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Verified Customer

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Belinda Cress The Colony, TX

The service was helpful in making sure the system was working for my mom. The service has been checking on her.

3 years ago

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Verified Customer

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Norita Akers Bartlesville, OK

Very dependable I‚Äôve only had testing calls and false alarms when I didn‚Äôt need anything.

3 years ago

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Verified Customer

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Marianne Limkeman Jacksonville, FL

I've haven't had am emergency;however, I have had a couple of "false alarms" and the response has been great.

3 years ago

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Verified Customer

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Jo K Williams Wise, VA

it is much more expensive than others and the wrist component will not stay fastened, it just slips out of the hole and causes the fastener to turn loose. Would be easy to lose.

3 years ago

Reply from MobileHelp

Hi Jo, We received your review and would like to contact you to help further assist with any trouble you are experiencing with the equipment, as well as review the billing for your account. What would be the best number for us to reach you on? We apologize for any inconvenience that you have experienced. At MobileHelp we pride ourselves in providing a great experience to our customers. You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Feb. 11th, 2021

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Verified Customer

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Dorotha Kittson Yamhill, OR

Quick response when I accidentally pushed the button they were calling me. They knew who I was and where I live.

3 years ago

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Verified Customer

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Elena C. Martinez Pueblo, CO

Everyone; everybody has been nice, pleasant and helpful in everything I have either asked and/or otherwise, thank you.

3 years ago

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Verified Customer

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Teresa Lee Gary, IN

I received a rapid response each help signal I've accidentally sent. Very understanding & helpful operators.

3 years ago

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Verified Customer

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Thomas Steinheimer Maryville, TN

Device Quality ; Knowledgeable People : Quick Responsiveness ; Friendly & Courteous Agents ; 24-Hr Coverage

3 years ago

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Verified Customer

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Anonymous Saint Helens, OR

A little expensive but so far my experience has been good. The man I talked to was very good at explaining it.

3 years ago

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Verified Customer

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Linda Las Cruces, NM

Anytime I call or need assistance I never have to wait around for anything because they immediately answer.

3 years ago

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Verified Customer

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Karen East China, MI

Customer support answers quickly and is able to solve our problems quickly. It works fine when we test it.

3 years ago

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Verified Customer

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Carol Mims, FL

It does take a while for someone to answer when I call to test it. The last time it took six or seven rings for the operator.

3 years ago

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Verified Customer

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Mary Bethany, OK

The service has been good so far. Everything has gone as outlined. It seems to be well made and we receive prompt calls from the operator.

3 years ago

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Verified Customer

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Walter Vancouver, WA

All the devices are good and they are fast to respond. Everything is great. Even the fall detection is good.

3 years ago

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Verified Customer

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Stanley West Islip, NY

The unit seems to be operating properly. The price is, it’s a good value. All our questions have been answered.

3 years ago

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Verified Customer

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Larry Mount Airy, MD

Monthly it is too expensive and I would have liked more information on how to use what is included but it works fine when I test it.

3 years ago

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Verified Customer

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Michael Duanesburg, NY

They are very responsive to you. I appreciate how convenient the device is. The device worked fine as advertised when we tested it.

3 years ago

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Verified Customer

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Joe Yulee, FL

Easy to setup. Got it for a sister. She hasn't needed it yet but it makes her feel secure that she has it.

3 years ago

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Verified Customer

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Xxxx Dickson City, PA

Easy to call and get set up and the package with the product was delivered quickly plus they gave me a free lock box

3 years ago

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Verified Customer

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Dee Saint Augustine, FL

Have not had any problems. Like the wrist alarm and the option to wear or carry the other as lark in my purse.

3 years ago

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Verified Customer

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Peter M Thomas Philadelphia, PA

Very sensitive equipment and a few stat up glitches (on my part) Your response was fast and professional

3 years ago

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Verified Customer

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Greg Vermillion Lenoir, NC

Dependably ..courtious support and above all....peace of mind that my mom is secure at home...great value

3 years ago

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Verified Customer

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Anonymous Wheeling, IL

Reliable, consistent and professional are the try red words I would use to describe this product and service.

3 years ago

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Verified Customer

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Vickey Bornemann

Helpful. Good product. We used it once when my mom passed out, fell off the toilet and dad and I could not get her up. Worked perfectly.

3 years ago

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Verified Customer

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Sherry McClain

Help is quickly available. The fall device is very sensitive so I know it will work if I have a bad fall.

3 years ago

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Verified Customer

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Maryann C. Dec

It is simply user friendly. I tend not to test it every week. I seem to get anxiety attacks for fear the test gets screwed up.

3 years ago

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Verified Customer

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Monique Constantino

easy to resert, secure, good/clear answers from response center, bases in 2 floors.easy to wear etc....

3 years ago

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Verified Customer

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Marjorie Wilkinson

I fiqure as long as I wear the bracelet I'm not going to need it! Before having it I fell all the time! Since having it I haven't even tipped over! Lol

3 years ago

Reply from MobileHelp

Hi Marjorie, We received your review and would like to thank you for being a valued customer. As we always say, it's better to have a help button and not need it, than need it and not have it. At MobileHelp we pride ourselves in providing a great experience to our customers. We want to ensure that you have not experienced anything less. Please feel free to contact us if you have any questions, we can be reached by dialing 877-827-6207.

Dec. 13th, 2020

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Verified Customer

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Ruth

If they detect an issue and can't reach the individual then they immediately contact help and then the contacts.

3 years ago

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Verified Customer

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Kimberley Black

Dependable and courteous , always there when I need help, tracking system is great when I'm on the road.

3 years ago

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Verified Customer

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Jane Hill

They were sensational to work with. The watch is good. The testing was good. But I haven't needed it.

3 years ago

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Verified Customer

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Lorraine Felix

MobileHelp is easy to use, compact and convenient. I have not had an emergency, but it gives me a sense of security

3 years ago

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Verified Customer

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Sandra Reynolds

Even though there were false alarms, rhe company responded immediately. I feel secure. I like the travel help.

3 years ago

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Verified Customer

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Jule E. Miller

Because it's just great. I can test it, the person answering the call is awesome and I feel safer at home and out.

3 years ago

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Verified Customer

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Carol and Larry McCally

They are always so kind and helpful on the phone when we have any problems or questions that need to be answered

3 years ago

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Verified Customer

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S. McKinny

There is always someone available to answer questions, solve any problem, and very quick to respond for help.

3 years ago

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Verified Customer

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Nancy Rubin

Very pleasant customer service, they answer the phone immediately and have alway resolved any issue I have had.

3 years ago

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Verified Customer

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P. Moore

Easy setup and usage. Compact mobile device when traveling as well as great customer service and convenient

3 years ago

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Verified Customer

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Betty Blanks

The whole experience was good. Good information. Had to use it once and very glad with the response.

3 years ago

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Verified Customer

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Mary Fuller - the MobleHelp is for my Mother, Mary Marzke

MobileHelp Customer Service has been very supportive and helpful with my Mother's medical alert equipment

3 years ago

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Verified Customer

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Anonymous

Tested it and they were very nice when they answered it. I am okay with it. Everything is going great.

3 years ago

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Verified Customer

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Anonymous

The whole system works perfectly. It does what it is supposed to. I like that it is consistently available and the lock box for the fire department.

3 years ago

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Verified Customer

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Sam

MobileHelp is on time and responds quickly. When I've tested it, they get back to you fast and it's very helpful.

3 years ago

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Verified Customer

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James Nelson

excellent customer service, she reviewed how often to charge device which we did not know and best way to test it.

3 years ago

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Verified Customer

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Susan Blair

Elderly people use Mobile. Why can't you send paper statements? they don't know how to go on a computer! My mother's 80 and she expected a paper statement for the bill. She doesn't know how to call, go online to set up ongoing payments

3 years ago

Reply from MobileHelp

Hi Susan, We received your review and would like to contact you to further assist with your account. We do offer both paper and electronic statements and we would be happy to assist with setting up your account with the option that works best for you. What would be the best number for us to reach you on? We apologize for any inconvenience that you have experienced. At MobileHelp we pride ourselves in providing a great experience to our customers. And you can also reach Customer Service directly by dialing 877-827-6207 Option 3. We look forward to speaking with you soon.

Nov. 19th, 2020

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Verified Customer

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Janie Orf.

They were so helpful on the phone, offer everything my Dad needs, and they thought of all the details.

3 years ago

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Verified Customer

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Gayle karst

Response time when I fell was very slow. I waited a long time before someone made contact with me. If I was hurt I could have died.

3 years ago