Name: MobileHelp
Rating: 4.5

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Verified Customer

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Bob Amarillo, TX

MobileHelp likes to keep in touch with me. They ensured that I set up the device correctly, and that I was given the help I needed.

5 years ago

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Verified Customer

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Gayle Delray Beach, FL

I am satisfied with MobileHelp. I cant use it outside of my home though. I haven't interacted with customer service all that much.

5 years ago

Reply from MobileHelp

Gayle,

Thank you for your review. We have systems that work outside the home, as well as, in the home. Please contact us at 877-827-6207, if you would like to discuss changing your system to something that would better meet your needs. We look forward to speaking to you.

Best Regards,

MobileHelp

Nov. 12th, 2018

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Verified Customer

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Anonymous

When I hit the button, customer service comes right in and verifies everything is ok, and answers any questions we might have.

5 years ago

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Verified Customer

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Linda S Santa Fe, NM

Signed up with MobileHelp because you do not need a landline. It has GPS technology that can find you when you are away from home.

5 years ago

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Verified Customer

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Sarah

It's a little device that I can carry around with me. I have hit it a few times and they answered right away each time.

5 years ago

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Verified Customer

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Wendy Wappingers Falls, NY

I've activated it a couple times by accident. They actually sent an ambulance to my GPS location one time where I didn't realize I had activated it.

5 years ago

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Verified Customer

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Anonymous San Diego, CA

I had numerous problems and wanted to cancel it, they were willing to replace the device, but I didn't want it anymore. It wasn't functioning properly, but they were good about canceling it.

5 years ago

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Verified Customer

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Christine Estero, FL

The piece around the neck is a little device that I keep on my table and it doesn't take up much room, and it's very light.

5 years ago

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Verified Customer

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Bessie Norfolk, VA

One time, my sugar was up high and I was afraid so I just pushed the button and it did not take the ambulance long to get here.

5 years ago

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Verified Customer

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jeanne liebermn New York, NY

because an accidental drop of a device in a bag ignited a storm of responses that scared my relatives but reminded me how it works

5 years ago

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Verified Customer

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Alice Cummings Cleburne, TX

I have not had to use it yet. but it went off by accident and I was immediately called being by myself it gives me confidence that should I need help you would be there.

5 years ago

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Verified Customer

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Jazzy Jean Redford, MI

I feel more secure to know that if something should happen to me helps is on the way, someone will call you immediately if they detect a fall.

5 years ago

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Verified Customer

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Anonymous Riverview, FL

My system did not activate with 2 pretty hard fall. Unreliable equipment False Promises- tell you up front there will be no questions asked or hassles upon cancelling service- the operator did, then she transferred me to another sales person offering me a better deal and then I got a call a few days later from another person. A typical.com company- nice up front to catch you then not deliver on anything they stated up front.

5 years ago

Reply from MobileHelp

Hi,

We received your review and would like to contact you to resolve any issues. What is the best number for us to reach you? We apologize for any inconvenience that you have experienced. At MobileHelp we pride ourselves in providing a great experience to our customers. We want to ensure that you have not experienced anything less. We look forward to speaking with you soon.

Kind Regards,
MobileHelp

Nov. 9th, 2018

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Verified Customer

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Simone - Customer Support 10/30/18. She assisted me and my parents with testing and questions. Was friendly, helpful, patient, and thorough. Alpena, MI

Customer Support is exemplary. She assisted me and my parents with testing and questions. Was friendly, helpful, patient, and thorough.

5 years ago

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Verified Customer

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Kathye Hilgendorf Harrison, MI

Great customer service during my recent move. Also I accidentally set off my alert button a few times, but they were very understanding.

5 years ago

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Verified Customer

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B R Coloma, MI

One time I accidentally touched the button and you were right there and asking if I was ok. I was amazed. I think it's a great service.

5 years ago

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Verified Customer

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Larry Pinellas Park, FL

The button was hit accidentally and they called right away so that was good. When I first started with them, they were great customer service.

5 years ago

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Verified Customer

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Eleanor Lady Lake, FL

I cannot wear the necklace part because it's too long. It has gone off on me three times. The customer service has been really nice to me.

5 years ago

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Verified Customer

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Julia Suwannee, FL

Everybody has been very courteous and got me set up very fast. I felt the company was very efficient and got me set up right away.

5 years ago

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Verified Customer

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Angela Ellijay, GA

They were always there. They answered no matter what. They were very courteous and thoughtful with all their responses and help no matter what.

5 years ago

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Verified Customer

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Karen Blythe, CA

The product is sensitive. They have sent out emergency responders to my home though I didn't need them. They are fast at their response.

5 years ago

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Verified Customer

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Carmen Stockton, CA

It is a little too expensive for us, but the service is great. They are very responsive to our calls, and we are able to use it all over the U.S.

5 years ago

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Verified Customer

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Anonymous Dayton, OH

MobileHelp has been so attentive towards me. They sent someone out to check if I was ok when I accidentally hit the button.

5 years ago

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Verified Customer

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Marcelle Naples, FL

It was a very good response when I first got it. I don't know if it touched the table or anything, but suddenly there was a gentleman speaking.

5 years ago

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Verified Customer

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Alan Colbert, WA

It seems like a pretty good set up. I can talk back to them and I hear what they say. They also have answered all questions I have asked

5 years ago

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Verified Customer

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Carolyn Bradenton, FL

They've always been polite, courteous, and gotten back to use when we needed anything. It's comfortable to use, and we have no concerns.

5 years ago

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Verified Customer

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Catherine Indianapolis, IN

Due to an accident, one of the technicians went through a test to see what the problem was and as far as I know she solved the problem.

5 years ago

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Verified Customer

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Donald

I find that it is very sensitive, it goes off when I don't even do anything. But, they always come right on and ask what's wrong.

5 years ago

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Verified Customer

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Judy

I kept falling so I got this, but I haven't used it yet. The people I have dealt with have been very nice, pleasant, and helpful though.

5 years ago

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Verified Customer

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Anonymous Simpsonville, SC

There are three ways I can use the bracelet, and it's easy to put on and take off. I like that they have a necklace you can use.

5 years ago

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Verified Customer

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Ina

I pushed my button accidentally and they answered right away. That's the only time I've worked with their customer service.

5 years ago

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Verified Customer

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Anonymous Lady Lake, FL

Every time I've asked them a question, I've had a good answer and they followed through. I'm very well pleased and so far everything's been great.

5 years ago

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Verified Customer

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Peggy Milwaukee, WI

It's very convenient and you don't have to wait a long time. You push the button and that's it and they come right away.

5 years ago

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Verified Customer

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Barbara Avon, OH

I've had very little contact with the customer service, but the few times that I have tested it and talked to people, they've been excellent.

5 years ago

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Verified Customer

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Elvira L Salem, OR

They've answered my questions and at my age, sometimes you don't understand things and I've called them back and they've been very helpful.

5 years ago

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Verified Customer

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Sylvia R Beeville, TX

I called in and they were extremely polite and it seemed like a good idea to get it so I did. The device is so easy and simple to use.

5 years ago

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Verified Customer

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Marilyn Miami, FL

Every time I've spoken with them, they have been polite and professional as well as informative. I've tested it and it always works.

5 years ago

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Verified Customer

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Joyce Gloucester, VA

With the little bit of interaction I did have with them, they were very helpful. They answered all my questions. They were very helpful and patient.

5 years ago

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Verified Customer

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Chuck Portland, OR

One of the belt loops broke so I called them and they sent me one free of charge right away and it only took three days to get her.

5 years ago

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Verified Customer

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Juanita Oxnard, CA

The Sales representative who sold me the product was very helpful. I had a very fast response time when I pressed the alarm.

5 years ago

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Verified Customer

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anonymous

It's an excellent product, and very convenient. When I accidentally set the alarm off, customer service responded right away.

5 years ago

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Verified Customer

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Donald Port Charlotte, FL

Very satisfied with the service offered by MobileHelp. Every time I have had an incident, they responded quickly and helped me.

5 years ago

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Barbara L Annapolis, MD

Often times the necklace that I have will fall and come loose. Customer service was very nice and understanding regarding a false alarm.

5 years ago

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Verified Customer

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Dorothy Gwynn Oak, MD

Everyone at MobileHelp has been outstanding. They have been very helpful and supportive. They help immediately when I call.

5 years ago

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Verified Customer

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Lila Trinidad, CA

At first, I didn't know how to use the device, and so a representative from MobileHelp walked me through it step by step. She was very helpful.

5 years ago

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Verified Customer

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Shirley Clarks Summit, PA

I like the fact that it has a GPS tracker on it. I also like how I am able to place it in my pocket instead of wearing it around my neck.

5 years ago

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Verified Customer

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Leo Frankfort, IN

It accidentally went off on me, I bumped it wrong but they were very kind. They are right on the ball, they answer the call right away.

5 years ago

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Verified Customer

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Dona Dunedin, FL

For a typical day when I go out from my apartment, I always wear my apparatus. it's easy to wear. The device is convenient

5 years ago

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Verified Customer

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Frances Mesa, AZ

I'm not happy with the pendant because it's too sensitive, but they answer very quickly, and I get responses very quickly.

5 years ago

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Verified Customer

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Debra Clinton, TN

False alarms happen when I drop it, but it does work when it hits the floor. The operators on the phone that answer the alarms are fantastic.

5 years ago