Name: MobileHelp
Rating: 4.6

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Verified Customer

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Elizabeth New Orleans, LA

I had it before and I tried I get back it in case I need it. I have only used it one time and I got the help that I needed there.

5 years ago

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Verified Customer

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Lisa

When I set up the system, the customer support talked me through it. The device is good out in the yard or in the house.

5 years ago

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Verified Customer

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Brenda

They came out whenever I called on the device and everything. We got it all set up over the phone and they sent me the device immediately.

5 years ago

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Verified Customer

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Anita

It goes off when I'm not falling several times and there was no fall involved so it's not accurate. My account has inaccurate information too. It was very frustrating getting everything set up.

5 years ago

Reply from MobileHelp

Anita,

We received your review and would like to contact you to resolve any issues. What is the best number for us to reach you? We apologize for any inconvenience that you have experienced. At MobileHelp we pride ourselves in providing a great experience to our customers. We want to ensure that you have not experienced anything less. We look forward to speaking with you soon.

Kind Regards,
MobileHelp

Dec. 21st, 2018

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Verified Customer

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Anonymous Eugene, OR

Everyone from the company that I've talked to, they've been very helpful. I got the necklace and I like it better because it's not so bulky.

5 years ago

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Verified Customer

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Haim

When I called the company, the guy was very nice on the phone. They are very nice. Once my wife pushed the devie by mistake and they let me know.

5 years ago

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Verified Customer

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Moxie

If something happens and there's a test or a mistake with pushing the button, they've answered and taken care of me. Everyone's been very nice.

5 years ago

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Verified Customer

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Anonymous Portage, MI

They are very attentive. If my device gets touched at all they'll call me to make sure I'm ok. It gives me the sense that I'm not alone. They're very efficient.

5 years ago

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Verified Customer

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Cheryl Brandon, MS

I really like that it has GPS location of you in case I'm not home. It's alright on the money, and I don't have to worry about anything.

5 years ago

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Verified Customer

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Laurie Keefe Jamestown, CA

We have not had it very long, but the couple of times she has accidentally hit her button, the contact people have been professional and nice!!

5 years ago

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Verified Customer

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Bruce And Carole Williamsburg, VA

They seem to answer all our questions and the staff they sent us is pretty good. We only tested it out and it seemed to be fine.

5 years ago

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Verified Customer

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Linda North Richland Hills, TX

After getting an advertisment in the mail, I thought that the 24/7 coverage sounded good. It's easy to wear, and once when I accidentally pushed it they immediately called.

5 years ago

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Verified Customer

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Robert Maple Grove, MN

They were so quick in getting here and they helped pick me up. After pressing the button, I was back in bed within 10 minutes.

5 years ago

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Verified Customer

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Wilma Ironton, MO

It seems to cover me in the way I would like to have coverage. It can give me good coverage even if I am away from home vacationing or whatever.

5 years ago

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Verified Customer

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JoycieW Ocala, FL

The 4G wi fi system is the main reason. Testing the system from various locations has been successful. The service backup is well done

5 years ago

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Verified Customer

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Susie Jacksonville, AR

We lost power at the house and they called to make sure we were okay. It's convenient to use, it fits right around your neck.

5 years ago

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Verified Customer

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Adele Portland, OR

I wear it 24 hours a day and 7 days a week and it is comfortable. You're also able to obtain help outside the home when traveling.

5 years ago

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Verified Customer

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Anonymous Pittsburgh, PA

I fell when I was getting my mail and all I had to do was push the little button to get help. I think it's rather expensive, but I need it so I have to deal with it.

5 years ago

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Verified Customer

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Berlin Mount Sterling, KY

I accidentally hit it one day and somebody came right on the line. Although I haven't had to use it yet, I think it's very handy for me to have.

5 years ago

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Verified Customer

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Tammy Tell City, IN

They've been really wonderful and help me with my exercises and therapy. If I happen to fall, it will alert somebody and that's basically it.

5 years ago

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Verified Customer

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Barbara Petersburg, VA

I didn't have too many questions and the guy told me what I would ask and answered the questions. I thought he was very knowledgeable.

5 years ago

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Verified Customer

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Anonymous Middlebury, IN

The customer service rep was very good in coming out and making sure the setup was done properly. But I never heard from her since but I appreciated what she did. She was very helpful at the beginning.

5 years ago

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Verified Customer

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John Reynolds Claxton, GA

When you call, they answer your questions and everything's taken care of real quick. It's easy to use and easy to reach no matter where you go.

5 years ago

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Verified Customer

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Dolores Miami, FL

One day I was in my car and my device started making noise and my car battery died completely and I had MobileHelp with me to help.

5 years ago

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Verified Customer

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Anonymous Macon, GA

When I first got it, I made some calls in error and they were very nice about it. I guess it happens every day. They are very courteous people.

5 years ago

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Verified Customer

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Andre Chesapeake, VA

The representatives really focused on my needs. The couple of errors I had, they were very understandable to help me through the situation.

5 years ago

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Verified Customer

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Eunice A. Ghent

Mobile Help gives me the security and peace of mind when I take it with me to church , to town or somewhere away from home.

5 years ago

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Verified Customer

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mojo55

The support has been fantastic and I never have to wait long for an answer. The product works well and was easy to setup with very clear directions.

5 years ago

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Verified Customer

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Eva J.

I set off alert the first time I got it and I panicked they were so understanding, talked me through it at a slow, calm and polite voice!

5 years ago

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Verified Customer

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AudreyHersheysMill West Chester, PA

great service, excellent product, helpful and respectful staff, immediate response to alarm, fast delivery, easy billing

5 years ago

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Verified Customer

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Mary Medina, OH

Mobile unit has beeped during the night a couple times. When I push the button to stop it a call for help goes through. I then have to convince them I don't need help.

5 years ago

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Verified Customer

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Lori Pineville, NC

I have to ping my mom's unit to find out where she is and the pings are limited per month...other services allow you to just have easy unlimited access to the exact location of one's loved one..

5 years ago

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Verified Customer

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George Jenks, OK

Customer service is very courteous. I am concerned with how sensitive the fall feature is on the device, but I am satisfies with everything else.

5 years ago

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Verified Customer

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James La Habra, CA

MobileHelp was the cheapest service I found. Every time I had a problem, it was resolved immediately by customer service.

5 years ago

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Verified Customer

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Barbara S Dumfries, VA

I thought that the device was too bulky, and so they replaced the device for me. Customer service assists me in every way.

5 years ago

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Verified Customer

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Carol Jeffersonville, IN

I am satisfied with MobileHelp because they were right there for me, and I get an immediate response when I need help. The device is convenient.

5 years ago

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Verified Customer

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Anonymous Salt Lake City, UT

They answered the phone and answered the questions I had. They've been very accommodating and very responsive to my questions.

5 years ago

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Verified Customer

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Pamella Sun City, AZ

They were very helpful when I called and asked for a pendant because my watch broke. They were very nice to me about it.

5 years ago

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Verified Customer

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April Varysburg, NY

It does detect a fall when I haven't fallen, but that's the only real issue we've had with MobileHelp. The customer service is there if you need them.

5 years ago

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Verified Customer

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Roscilla Lake Forest, CA

The customer support has been great. They've done exactly what they said they will do. It's not the prettiest but that's okay, as long as it works.

5 years ago

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Verified Customer

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David Cumberland Furnace, TN

All I've done is the initial set up and we haven't had any issues. It seems to be very easy to understand. I like the big buttons.

5 years ago

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Verified Customer

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Kimberly Port Orange, FL

I was told it was an all-in-one unit and not a two part unit. The unit that makes the system work has to be charged. I am not happy with the service. It goes off for no reason without any movement on the bed. It takes forever to be answered. It goes off about 15-20 times connecting the call. I'm very unhappy with their service. I was misinformed, misguided, and I won't be going back.

5 years ago

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Verified Customer

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Anonymous DeLand, FL

I've had a lot of trouble getting the necklace adjusted. It was really long and one of the ladies from the company finally adjusted it. It accidentally fell and it kept on going off.

5 years ago

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Verified Customer

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Salem West Bloomfield, MI

I set it off accidentally and it proved to work. They called me to check on me. They answer the phones right away and it's a live person.

5 years ago

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Verified Customer

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Margaret New Hyde Park, NY

It went off by mistake one day and I panicked but all I had to do was press the other button and it stopped. My dealins with the accounting department helped me.

5 years ago

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Verified Customer

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Kathryn Alamosa, CO

I've knocked the thing a lot so it went off. They've called immediately when I knocked the thing off and it started buzzing.

5 years ago

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Verified Customer

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Vergene And Dale West Lafayette, IN

When I fell and needed help, I pressed the button and the police were there to help in no time. We have had a couple false alarms.

5 years ago

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Verified Customer

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Anonymous Medford, OR

The device provided is very sensitive. It often goes off by accident. The people at MobileHelp are knowledgeable and very kind.

5 years ago

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Verified Customer

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Bob Amarillo, TX

MobileHelp likes to keep in touch with me. They ensured that I set up the device correctly, and that I was given the help I needed.

5 years ago

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Verified Customer

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Gayle Delray Beach, FL

I am satisfied with MobileHelp. I cant use it outside of my home though. I haven't interacted with customer service all that much.

5 years ago

Reply from MobileHelp

Gayle,

Thank you for your review. We have systems that work outside the home, as well as, in the home. Please contact us at 877-827-6207, if you would like to discuss changing your system to something that would better meet your needs. We look forward to speaking to you.

Best Regards,

MobileHelp

Nov. 12th, 2018