Name: MobileHelp
Rating: 4.5

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Verified Customer

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Carol Austin

Very satisfied with first use for an emergency but feel charges were higher than expected. Returned 3 items and expected bigger refund. Hard to understand explanation.

3 years ago

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Verified Customer

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Kenneth Ruch

The MobileHelp people l worked with were honest and did not over rate their prduct but gave me everything I needed. Great experience.

3 years ago

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Verified Customer

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Ronda Gray

The service is amazing, I am on vacation and my devices have gone off and the response time was just unbelievable. Thank you

3 years ago

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Verified Customer

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B Hanna

They were very helpful in our decision making and setup process. Thankfully, we havenâ€™t actually needed assistance for a medical issue.

3 years ago

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Verified Customer

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Claudia

The device is easy to wear around my wrist or neck. I fell in the yard the other day and they were there very rapidly. I think it is worth the cost.

3 years ago

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Verified Customer

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Jayce

Easy to change all the options which is great. They are easy to talk to, very knowledgeable. It worked great and sent out text messages.

3 years ago

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Verified Customer

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Jennifer

It’s very easy to use. I’ve tested it a couple of times and both times the response has been excellent. They are very friendly and helpful.

3 years ago

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Verified Customer

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David

The device is sensitive but that is okay because I know if something happens, I get help. The people have always been very respectful and helpful.

3 years ago

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Verified Customer

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Anonymous

When I bought the unit, I had excellent service. It’s a good unit. They responded right away when we tested it. They’re a good company.

3 years ago

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Verified Customer

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Frank

Hope I can learn to use it better and learn how to deactivate it when it detects a nonevent because it has detected two or three falls that never happened and when I tried to cancel the alarms, the EMT people care anyway because it did not cancel the alarm.

3 years ago

Reply from MobileHelp

Hi Frank! Please give us a call at 877-827-6207, Option 1 so that we may assist you with this. We look forward to speaking to you!

Aug. 11th, 2020

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Verified Customer

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Barbara

It’s easy to wear and not in the way and easy to access. Everything came quickly to me in the mail and was very easy to set up with customer help.

3 years ago

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Verified Customer

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Jerry

The device is very sensitive, a little too sensitive for me but I’ve figured it out, but they are righ there so it is working. I am happy with it.

3 years ago

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Verified Customer

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Derrick

I like their quick response. I must have hit the button about a week ago and the lady came on an helped me out. It was accurate and on time.

3 years ago

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Verified Customer

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Cheryl

I’m very comfortable knowing that my patient is there whether I am next to him or not. It is for my ninety nine year man I take care of.

3 years ago

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Verified Customer

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Karen

I’m not using it because it is much too sensitive and I set it off. I don’t like that I have an ambulance at my door. It works fine when I test it once every couple of weeks, it is just much too sensitive.

3 years ago

Reply from MobileHelp

Give us a call at 877-827-6207, Option 1. We would be happy to go over ways to reduce false alarms with your fall detection pendant. We look forward to speaking to you!

Aug. 11th, 2020

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Verified Customer

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Di

I think the price is pretty reasonable and the push button is convenient. I couldn’t get one that looked like a watch but I have no complaints.

3 years ago

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Verified Customer

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Michael

They’re doing a great job except every time my mother is in the shower, she says the button goes off because it's sensitive.

3 years ago

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Verified Customer

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Bruce

I love it. It is a pretty good device and a good thing to have if something happen. You just push the button and the staff is there for you.

3 years ago

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Verified Customer

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Christy Stone Mountain, GA

Quick response time and very helpful. Tested it a couple of times and they responded immediately. I like the fall detection.

3 years ago

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Verified Customer

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Dwight McColl, SC

So far the customer service is excellent and they have been very responsive and provided a good service. It is convenient and handy. I am happy.

3 years ago

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Verified Customer

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Ann Waterford, MI

Every question possible and set up, they were helpful. It works great. The power went out the other day and it alerted me. So far it’s really good.

3 years ago

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Verified Customer

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Kay Kenney Deland, FL

Sol far I have not had to utilize the system. I just hope it works if and when I need it. It does make me feel secure knowing I have backup.

3 years ago

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Verified Customer

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Mary Larson Goodyear, AZ

So far so good. Easy to set up. A few false alarms initially that were handled easily. We haven't really needed you yet.

3 years ago

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Verified Customer

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Dorothy Marriott Washington, DC

Haven't had the opportunity in an emergency situation yet But custumer service has responded excellently to any of my concern questions

3 years ago

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Verified Customer

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Sherry Marriottsville, MD

My mom has had two “accidental” alarms. And both times they have leaped into action. No questions asked. That gives me BIG peace of mind!!!

3 years ago

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Verified Customer

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Christine Regner Waukesha, WI

Helpful people, solid products and services, and a good response plan that doesn't put undo burdens on neighbors or friends.

3 years ago

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Verified Customer

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Rhonda Hochholzer Kaukauna, WI

My tests always fail. My son talked to a customer service representative and was told that my coverage from AT&T was very weak. My son tried multiple locations throughout the house and even outside and could not get the reception above one bar. I’m not sure if the tests won’t work that an actual emergency call will work!

3 years ago

Reply from MobileHelp

Hi Rhonda! We have created a ticket for Technical Support to reach out to you. You can also, always reach them at 877-827-6207, Option 1. We look forward to speaking to you soon!

Jun. 26th, 2020

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Verified Customer

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Betty Austin, MN

The people answer right away when I do a test. They are all so kind . I love having the little mobile to take with me when I am outside

3 years ago

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Verified Customer

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Casey Gerhard Saint Louis, MO

I have had nothing but excellent service from everyone. The technical support staff is very helpful when I install units for my companies residents.

3 years ago

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Verified Customer

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marie guenette Hallandale, FL

service call ,i push button my mistake ,they called to know what kind of help i need,,i told them ,sorry,,i just push button by accident

3 years ago

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Anonymous Dexter, MI

I think they respond very rapidly. It went off once because I was moving around and I was not aware of it and I was cutting grass and the fire department showed up. It is a little sensitive, which I did not know.

3 years ago

Reply from MobileHelp

We appreciate your feedback! Is there anything we can do to earn a higher rating?

Jul. 21st, 2020

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Shawnee Rigby, ID

Workers are super knowledgeable and friendly and willing to meet any needs. I like the fact that it is simple and effective.

3 years ago

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Verified Customer

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Ron Crossville, TN

It is a very good price and so far, it seems to be working very good. The size is really small, it is good on the wrist.

3 years ago

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Verified Customer

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David Toledo, OH

It is almost double what I paid before. The way it hangs around my neck, I have to be aware of it when it is pressed against something because it could be set off. I would recommend it still.

3 years ago

Reply from MobileHelp

Thank you for your feedback David! We are happy to know that your are satisfied with our product. Is there anything we can do to earn a higher rating?

Jul. 21st, 2020

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Verified Customer

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Nancy Ladson, SC

It is convenient right around my neck so I can press the button to get help if I need it. They’re so alert with my needs.

3 years ago

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Verified Customer

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Alfreda Pittsboro, NC

The other day, I set it off and quickly the emergency people showed up. It is quite effective. They are great with responses.

3 years ago

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Verified Customer

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Estelle Boynton Beach, FL

Sometimes it goes off and we are not sure what my husband has done to make it go off but they’ve been very responsive.

3 years ago

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Verified Customer

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Shirley Brecksville, OH

I feel very safe. I have two devices, one in my home around my neck and the wristband when I go out because it easier that way.

3 years ago

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Verified Customer

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Judy Skokie, IL

We like that I has the fall thing on the necklace. They respond whenever you call. I wish it has a speaker in the thing instead of on the side.

3 years ago

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Elaine Brick, NJ

Sometimes it goes off with the fall detection when it is not needed but I’ve had many good calls because they are efficient.

3 years ago

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Verified Customer

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Anonymous Milwaukee, WI

We’ve had great responses and a lot of help with set up. I like that it as fault detection and that it works. We’re happy with it.

3 years ago

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Kimberley Chattanooga, TN

I think they are wonderful. I have checked with other seniors and they’ve already looked into it. they’re very courteous and totally awesome.

3 years ago

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Edna Richlands, NC

Nothing is perfect but other than the one time I tested it and I could not hear them on the GA system, they could hear me, it works fine and serves its purpose.

3 years ago

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Verified Customer

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Miller Oktaha, OK

They’ve done everything they can to make it easy to use, all you have to is press a button. I really think it is worth the money.

3 years ago

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Verified Customer

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George Silsbee, TX

The price was the most reasonable. When I tested it, they responded and it services the purpose I need. I’m very satisfied with it.

3 years ago

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Bernice Orlando, FL

The unit is small and convenient and when I press the button, mobilehelp answers immediately even when it’s an accident.

3 years ago

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Verified Customer

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Anonymous Elkhart, IN

Upon acquiring it the first time, we hooked it up and tested it and it has given us peace of mind for my father in law, with us being away from him.

3 years ago

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Verified Customer

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Anonymous Joplin, MO

Customer support is quick to answer my calls and if I hit the button by accident, they are nice about it and let me cancel.

3 years ago

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C Hot Springs National Park, AR

It's good. everything went smooth when I tested it, they responded promptly, but I don’t like the charger on the thing that goes around the neck.

3 years ago

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B Gonzales, TX

If I needed any help, somebody is there that will help me for an amount of money that I like, some other services are more.

3 years ago