Name: MobileHelp
Rating: 4.5

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Verified Customer

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Jackie

They were very nice when we call them. They answered immediately and they checked on us. It is handy, it works more than just in your house.

4 years ago

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Verified Customer

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Joy

Every elderly person should have some kind of device like this. I have it in case something happens, and I've tested it.

4 years ago

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Rhea

I like the fact that everybody at mobile help is very courteous. I tested ti about 2 weeks ago and everything worked fine.

4 years ago

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Verified Customer

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Luvina

Every time I push, it's been an accident but I have been gotten back right back to. I feel a lot more comfortable because I live alone.

4 years ago

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Verified Customer

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Marilyn

Customer support has answered all my questions any time I need help. It's all working fine. They were quick to answer when I needed their help.

4 years ago

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Verified Customer

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Eleanor

Too sensitive, you don't even have to fall, you just have to move faster and they call to make sure you haven't fallen. When I test it, everything was great.

4 years ago

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Verified Customer

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anonymous

When I tested it everything was fine. I had thought on the portable G. P. S. device that it would talk to me. Everybody's been courteous and understanding.

4 years ago

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Verified Customer

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Lois

I test it once a week and know it's always working. They're always helpful and very knowledgeable when I've had to call.

4 years ago

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Catherine

Mobilehelp answered all our questions really well and we were satisfied. I like that I can go outside and not be confined to the house.

4 years ago

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Susan Baltimore, MD

system seems fine. Billing is inconvient. Monthly invoices are not provided. Need to call billing every month to request an invoice, which I need for insurance reimbursement.

4 years ago

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Verified Customer

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Richard Houston

The button is so sensitive that I accidently set it off unknowingly, then have trouble cancelling it. I wish it had some kind of key to sessen the touch it takes to set it off.

4 years ago

Reply from MobileHelp

Hi Richard, Thank you for your feedback, We have created a ticket for Tech Support to reach out to you to provide way to limit false alarms, as well as, test your button and make sure it's working properly. You can always reach us as well at 877-827-6207. We look forward to speaking to you. Kind Regards, MobileHelp

May. 21st, 2019

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Verified Customer

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Eleanor Beach Haven, NJ

When I had to use the Mobile Help system, it went very smoothly. They notified my daughter and the rescue squad was dispatched quickly.

4 years ago

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Verified Customer

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Gabby Port Saint Lucie, FL

they followed through after purchase to make sure I was happy wit purchase and to see if I needed any help setting up or any questions

4 years ago

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William H. Young

They answer when I push either the base button or remote. Do not know how an actual call will work out. Can they get in? Do they know my lock box combo? hence 4, not 5.

4 years ago

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Verified Customer

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5 Phoenixville, PA

You just push the button and it's easy. I've had little experience with it, but it's good overall. Low value for my money though

4 years ago

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Verified Customer

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5 Philadelphia, PA

Love how convenient the device is. I think anyone who lives alone should use it. It gives you security because you can get help when you need it.

4 years ago

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Verified Customer

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5 Troy, NY

MobileHelp gives me security and confidence. The quality is okay. I like that the wristband is waterproof. It works as promised.

4 years ago

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Verified Customer

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5 Albuquerque, NM

They have been courteous with my button going off all the time. I don't wear the necklace because when I bend over, it sets it off.

4 years ago

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Verified Customer

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5 Amarillo, TX

I would advise anyone who fall who's afraid of falling to have one. When I have pressed the button accidentally, they have always forgiven me.

4 years ago

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Verified Customer

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5 Belding, MI

MobileHelp has helped me several times when I needed it. I fell and I knocked myself out and I don't drive so I couldn't get to the hospital.

4 years ago

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5 Seminole, FL

Love the watch design. The device has worked great when I have tested it, but I have never had to use it for an emergency.

4 years ago

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5 Virginia Beach, VA

We are new customers and we are very pleased with the service. If you accidentally press the button, they call right away to check on you.

4 years ago

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Verified Customer

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Joe Chama, NM

I don't like that it's too sensitive. I tested it a couple of weeks ago to see how it works, they answered pretty quick.

4 years ago

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Verified Customer

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Cathy Hemson & Tracy Harrison, TN

It let's me know if there's an ambulance or anybody who can get in touch and comes to me quickly. I like everything about it.

4 years ago

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Verified Customer

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Frances Allendale, NJ

They're very quick to respond. The response when testing was very quick and very clear. I'm very happy and very satisfied.

4 years ago

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Carol Elmira, NY

I think the fall thing around my neck is a little sensitive. It goes off when you least expect it, even just bending over sometimes and touching me it goes off.

4 years ago

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Verified Customer

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James Garden City, MO

Whenever my brother has an issue he pushes a button he gets help and I get a text message on my phone and figure out what's going on.

4 years ago

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Jennifer Liberty, TX

The necklace goes off too easy. I accidentally hit the button a few times. Everyone at MobileHelp has been very grateful and very helpful.

4 years ago

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Verified Customer

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Anonymous Baltimore, MD

The service is excellent. When I tested everything, it's working and they tell me my location. MobileHelp is an excellent company.

4 years ago

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Anonymous

Big security assurance, I am glad I have it. They've been very courteous and helpful. My complaint is that it goes off too easily.

4 years ago

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Anonymous

So far I am pleased with everything. We haven't had any problems with the service and everything is fine. I carry it when I am going out.

4 years ago

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Shirley

The answered when my alarm went off and that was fine. The thing I dislike is that the pendant I have goes off too easily, it causes problems.

4 years ago

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Mrs Gladys Schechter David C. Schechter, MD Naples, FL

We wear the bracelet, The device is on continuously. Fortunately, we have not had to activate it since we have had no falls

4 years ago

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Verified Customer

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Joan

Several times I wasn't doing anything and it went off by itself for no reason. Other than that, I like it all. Anytime I need it they're there.

4 years ago

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Jackie

Like than I can take it with me. It is easy to use and I know how to cancel a false alarm. Everything is good except I can't hear anyone if I fall in the back.

4 years ago

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Verified Customer

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Anonymous

Customer support was very helpful and went the extra mile. They answer all my questions and provide additional information.

4 years ago

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Verified Customer

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anonymous

The service has done a great job. I haven't had it very long, but I keep in contact with the company, and recommend it to everybody I talk to.

4 years ago

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Verified Customer

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Judie

The device goes off on accident, and seems unreliable. The paramedics don't know the code to the lock on my door that MobileHelp gave me. I had to call 911 for an emergency, MobileHelp didn't help me.

4 years ago

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Verified Customer

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Karol Niles, OH

Every time I accidentally bump the button, the alarm goes off, and someone from MobileHelp is there on the other side. They are responsive.

4 years ago

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Susan Franklin, PA

I really like how MobileHelp follows up on it's customers. I would recommend this service to anyone. I like how the alert goes off easily if you bump it.

4 years ago

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Verified Customer

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Ronnie Eatonton, GA

I like everything about MobileHelp. The device was set off when I was sleeping and MobileHelp called to ask if I was ok.

4 years ago

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Norma Harrison, AR

I live alone and fall a lot, so MobileHelp is perfect for me. I use both the wristwatch and pendant, and it works great.

4 years ago

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Joan Virginia Beach, VA

I think MobileHelp is excellent. When I was in the shower, I bent over to pick up something and the device went off, so it is a little sensitive.

4 years ago

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Michelle Morristown, TN

The customer service is great because they are very helpful and understanding. I like the GPS feature and that you can take it in the shower.

4 years ago

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Anonymous Olympia, WA

I was wearing the device to low on my chest and it kept on setting off false alarms. So I adjusted it and it works great now.

4 years ago

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Alean The Bronx, NY

They always keep in touch with me, which is fantastic. I don't wear the necklace because my clothes get in the way so I wear the bracelet all the time.

4 years ago

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Rosie Fairview, TN

I like that I can get help I f I needed it. I have not had any problems with the company and I don't dislike anything about it.

5 years ago

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L Greer, SC

Their customer service has helped me a lot and I am don't dislike anything about the device. I like that it gives me a night light in my room.

5 years ago

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Beverly Glen Allen, VA

The customer representative I had was absolutely sweet, she didn't pressure me, she walked me through everything. It was a very good experience.

5 years ago

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Verified Customer

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June Eagle River, WI

It calls me back on my regular phone when I couldn't reach the fall button to talk to them and say it was a false alarm.

5 years ago