Name: MobileHelp
Rating: 4.6

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Verified Customer

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Anne Smethport, PA

After suffering a stroke, I started to look into different medical alert companies. After my research, I decided that Mobile Help had what I wanted, and I spoke to some very knowledgeable and patient people. I spoke to a girl and she had a nice clear voice. Not for being prejudice, but some foreign people are very hard to understand, but I could understand her perfectly. She was able to answer all my questions, I didn't have to ask her to repeat herself, and she even gave me the feeling that Mobile Help was a very good company. There was one time when the devices battery was low, and they came online to notify me, and I just thought that was good! I've been very happy with it.

6 years ago

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Verified Customer

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Wendy Demoss Edmond, OK

I needed something for my mom, because she was going to be by herself for a while, as she has Parkinson's and my dad was in longer-term care in the hospital. I was fearful of her falling and not having an opportunity to get help because she was just alone. A friend of my mother recommended it. She has the device and so she recommend that I call that company. I looked across many reviews before making the choice to call that particular company, and everything that I read was accurate- in terms of their customer service, the equipment, the cost. They were very thorough and they also were truthful about the device. When I got the device it was the same as what I've heard, so and everything has worked out very well; excellent in every way. It's the system that is for home and away. Even the customer service was excellent. They just have a high ranking for customer service, in the way that they engage with people, and when it's the elderly you have to be careful of how you engage. At one point my Mom accidentally hit the button that was under her clothing, and they made her feel comfortable about it, despite the fact that it was activated without an emergency. They didn't make her feel bad, so she is confident that somebody is there. You don't always know if somebody is really going to be there unless you have an emergency, so it just happened that it went off and they said "Are you okay?" and she said "Yes, I just push the button," and they told her "Oh that's okay", and that's what you want for your parents. She has felt more comfortable having a device, and she wears it 24/7. She never takes it off which is amazing.

6 years ago

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Verified Customer

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Laura Mitchell Mesa, AZ

Mobile Help is great! They sent me a little device, about the size of a pager, in case of an emergency. If you ask me about that, I'd say I'm very satisfied with it. I haven't fallen, but they said they're going to check this thing out, because they keep getting a signal that I have fallen. I actually had the police come over once already, and since Mobile Help couldn't get a hold of me or my daughter, they decided to call my son. He called me at 2:30 a.m. to let me know the police was outside worried about my health. That's how I know it works. Besides that, their sales representatives were great! They told me what I wanted to hear

6 years ago

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Verified Customer

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Mae Werneke Oklahoma City, OK

My son-in-law purchased it recently after I saw it in AARP magazine. I had fallen and did not call for help or anything, so my son and my daughter demanded that I have this service. I made myself wear it because they purchased it for me so that's why I wear it now, each day. I appreciate having the one that I can wear on my wrist, and the other one if I fall and can't do anything — it still alerts somebody. I think they were very gracious on the receiver, I'm very pleased so far, I've only had it about 3 weeks, and I'm not a long term customer, but I'm very pleased so far. My son-in-law followed the instructions to set it up, and everything works fine. It was easily described and he was very pleased. I am very satisfied so far.

6 years ago

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Verified Customer

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Linda Brown Cumming, GA

I fell a couple of times and we thought that it would be perfect for when nobody was home with me or out somewhere, so we purchased both the house monitor and a mobile monitor. I'm very satisfied with the service, they respond almost instantaneously. There's a person over the home monitor or the mobile one if you're carrying it. When we did need it, there were policemen and paramedics in my doorway within 5 to 6 minutes. Their Sales Team did a very complete job in providing us material and what capabilities of the unit was and so forth. It held up to the information that they supplied to us. It doesn't take a college education to operate it either. I give it a 10 out of 10 stars.

7 years ago

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Carmen Hendersonville, NC

Easy to use and charge. Only problem so far are 2 false fall calls - one I just placed the pendant on a pillow and it detected a fall. The other I took it off the charger and hung it around my neck and it went off.

1 month ago

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Verified Customer

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Leonard

I love the ease of set up. Not complicated at all. If you set it off accidentally you have time to disable before the process starts.

3 months ago

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Verified Customer

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Jill Fox Lake, IL

I feel that it is the best choice for my 86 year old mother in law that lives alone. It makes us feel better in case she falls or has an emergency.

3 months ago

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Verified Customer

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Thomas Hull Falls Church, VA

Easy and quick to work with. Value. But fall detector continued to false alarm so we returned it. Return and refund were easy

3 months ago

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Verified Customer

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Cynthia Fedish Binghamton, NY

Such a blessing to us to know dad can get help or be detected if he needs help with the GPS and fall defector features when needed.

3 months ago

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Verified Customer

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Lawrence Pensacola, FL

All the sales people were very courteous and treated me with respect answering all my questions. I think I got a good deal.

3 months ago

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Verified Customer

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Connie Kolosey

This product is easy to use and easy set up. The company support was exactly what I needed. Everything happened as needed.

3 months ago

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Verified Customer

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Susan Turlock, CA

The monitor my sister wears around her neck is too sensitive and goes off when she turns over while sleeping and the one she is supposed to wear on her wrist the watch band is too short and falls off all the time cause the last hole doesn’t leave enough strap to be held down, do you have a large/longer strap??

4 months ago

Reply from MobileHelp

Hi Susan, We received your review and we apologize for the issues you are experiencing due to the false alarms. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue and provide you with any equipment accessories or replacements needed. We do have a wristband option that can be used with different bands. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Nov. 27th, 2023

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Verified Customer

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Sieglinda Chattanooga, TN

Needed a longer lanyard to hang my fob from and the company responded quickly. I also am very forgetful so I LOVE the reminder that is hung on the doorknob!

5 months ago

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Verified Customer

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Luanne Minneapolis, MN

I actually have only used it twice. Last time I was on a bus and it went off (I think because of the bumpy condition of the road). I didn't realize it was my unit because it was so loud on the bus. Finally got it turned off when they called my cell phone.

5 months ago

Reply from MobileHelp

Hi Luanne, We received your review, and we are happy to know that you have been staying safe and this was only a false alarm. We apologize for any inconvenience during this incident. We would like to have our Technical Support team give you a call to help review the equipment. What would be the best number for us to reach you on? At MobileHelp, your safety is our number one priority. Please do not hesitate to give us a call. You can reach us directly at 877-827-6207 Option 1. We look forward to speaking with you soon.

Nov. 27th, 2023

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Verified Customer

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Judith

I like my alert thing. It is light weight and comfortable to wear. Would be nice if could be worn in the shower. That is where a lot of falls occur.

5 months ago

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Verified Customer

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Virginia Wisconsin Dells, WI

The response time was very quick! The gentleman on the phone was so helpful because this was the first time my husband had to use the service. Thank you so much!

5 months ago

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Jack

Mobile Help definitely works well. Our problem with it is getting adjusted to using it without setting it off when living our daily (or nightly) routines. We seem to accidentally press buttons. We need to find ways not to set it up so that we won't have the EMT's show up at 4 am and our son receives a phone call just because one of us rolls over in bed. We are adjusting and our family feels comfortable knowing that it really does work and we are safe.

3 months ago

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Meg Miller Meridian, ID

My mother (101 yrs young) is having a hard time adjusting to having people showing up in the middle of the night for no reason. Wish I had done this when she was younger and it wouldn’t be so confusing. Thanks to all the kind people that I spoken to at Mobile help.

3 months ago

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Verified Customer

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Linda Kaiser

We received our order quickly. All information was covered thoroughly. Very simple to set up. Just hoping it is not needed now but know we will be alerted if there is any need.

5 months ago

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Verified Customer

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Carol Pleasant Plains, AR

Unit (Mobile) Iis very sensitive. I've had it go off when I hold my great-grad babies and my dogs. I worry so much about it going off when I don't even fall. BUT I know it will work if I truly need it.

5 months ago

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Verified Customer

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Mary Martinsville, VA

I really liked the simplicity of making the decision to go with this company. The sales person was great and very helpful. I also like the fall detection feature. We have had a little rough start with false fall detection but they are sending a complete new system. No problem at all.

6 months ago

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Verified Customer

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Cindy Wayland Castle Hayne, NC

My husband fell outside a restaurant. Fortunately, he was not hurt, but I was so impressed that his fall was detected and within 15 seconds a voice came on through his MobilHelp monitor asking if help was needed.

6 months ago

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Verified Customer

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Doris Feagley Shreveport, LA

I like the product was very helpful.I just don’t need it anymore because my husband passed away.I will recommend the product to everyone that is looking for something like this

6 months ago

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Verified Customer

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Roseann

We like having the peace of mind that someone is always available if my sister needs help. Fortunately, she has not needed to use it so far. Thank you for always being available.

6 months ago

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Verified Customer

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Bettye Glen Burnie, MD

It is great. I feel safe walking with it. If I accidently push the It is easy to cancel I am so glad I called Mobile help. It is well worth the cost. I am a customer at this time

6 months ago

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Verified Customer

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Doris Wildwood, FL

I had a pervious medical alert which was very expensive. And despite the cost , it wouldn't work outside my home nor worked as a fall detector. I have both with my alert which I really appreciate.

6 months ago

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Verified Customer

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Val Sanders Fitzgerald, GA

The service is great. They detected when mom fell and sent help. The only downside is that the battery needs to be recharged every few days. I live 3000 miles from mom but I am immediately notified if the battery is low or if she has fallen.

6 months ago

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Verified Customer

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Patricia Melbourne, FL

Customer Service has been great from the initial inquiry to current service. I have some concerns about how sensitive the equipmwnr is and how frequently it calls for assistance. I am very active and without any actual fall, the pendant can be activated even while I am taking a shower and may not hear or see the activation. I have decided to continue to use MobileHelp for a while longer and to track the number of false alarms. This is quite stressful for me and limits my use of the device.

6 months ago

Reply from MobileHelp

Hi Patricia, We received your review and we apologize for the issues you are experiencing due to the false alarms. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue and provide you with any equipment replacements needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Sep. 29th, 2023

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Verified Customer

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Marchell Weibel Orem, UT

I like and don't like how sensitive the button it is. I have at least one false alarm or a processed fall which at times it is annoying. Yet, it is good that I know that it will surely report if I actually fall.

6 months ago

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Linda

They are always there in a few minutes. I feel much safer with Mobil Help

5 days ago

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Verified Customer

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Tim Bryson

Overall service friendly staff quick response

3 weeks ago

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Verified Customer

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Ronald

I like the response time when one falls.

3 weeks ago

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Verified Customer

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Louise Bruch

Charging it every night. Testing every week. I do not like

3 weeks ago

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Verified Customer

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Naomi

INSTANT RESPONSE WHEN THE ALERT WENT OFF BY MISTAKE

4 weeks ago

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Verified Customer

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Helen

Great response time even when false alarm.

4 weeks ago

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Verified Customer

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amy willard

Wish the battery did not have to be charged daily. Otherwise its great.

4 weeks ago

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Verified Customer

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Carol

I like the idea that it goes with me wherever I go.

4 weeks ago

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Nancy Kailua-Kona, HI

It was very easy to install just by plugging it in, as advertised. Wearing it is not as unpleasant as I thought it might be. I have unintentionally activated it, so I know how quickly and automatically responds. I am glad I have it, and I am not going to be sending it back, as I did with another company's product about two years ago. I think this product is unique with its automatic response. I think the monthly charge is not overly high. I plan to keep it!

5 months ago

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Verified Customer

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Dennis Quail Valley, CA

Prompt action to enquiries and response for additional equipment plus very efficient reply to emergency alarm. so far just bad handling on our part but from this we know it to be rapid and just what we need for piece of mind for a 84 and 90 tear old living alone.

9 months ago

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Verified Customer

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Edward White Englewood, FL

10 months ago

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Verified Customer

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Carole Tucson, AZ

It really works! I bought this for my friend and neighbor, and yesterday she became dizzy and used the wrist band to summon for help. Bim bam boom paramedics were there in no time at all! Great customer service and an excellent price for peace of mind.

10 months ago

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Verified Customer

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Patricia Helena, MT

I only had to use them once and they were prompt to get me the help I needed and they also alerted my contact person who called me immediately to see if I was okay, if she didn’t get an answer to the phone she was ready to come over. Excellent service

10 months ago

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Verified Customer

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Denise San Diego, CA

The best of having my Mobile Help is the peace of mind. When I fell 3 months ago, prior to having my unit, my phone was not within reach, and I could not get up. My phone rang numerous times - I felt it was my daughter - who lives 4 hours away. I was on floor for 7 hours before she arrived at my apartment.

10 months ago

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Verified Customer

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Amy Corpus Christi, TX

I’m very pleased with this service. My mother lives alone and this relieves some of the worry about her falling and no one knows. I like that I get emails even when the battery is low. My mother is very independent so her just wearing the necklace is very agreeable for her.

10 months ago

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Verified Customer

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Jennifer Goggin East Longmeadow, MA

My mom has only had MobileHelp for a few months, but so far it has been great. She had a fall when she first got the program and we were informed immediately and EMTs were there quickly and able to get into her home through the lockbox key. My siblings and I feel very reassured knowing that she now has a reliable system for emergencies.

10 months ago

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Verified Customer

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Irma M San Diego, CA

The entire unit had to be replaced within only a few short weeks of starting due to a "hot battery" on the mobile piece. That was pretty disappointing to have as this device is sent to my mom out of state who needs assistance with set up. She lives alone. The new unit was sent fairly quickly but then we had to coordinate a way to assist my mom in setting up-- this caused a one-week delay. It's a little too soon to rate the overall experience or quality of the device but this wasn't a good first impression. I would say though that the customer service was very professional and helpful when I had to call.

10 months ago

Reply from MobileHelp

Hi Irma, We received your review and we apologize for the issues you have experienced with the equipment. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. Our Technical Support team is always happy to help guide you through any equipment setup over the phone. When possible, the equipment is shipped already active and ready to be used upon arrival and powering on the unit. Please let us know if any further assistance is needed. You can reach us directly by dialing 877-827-6207 Option 1. Thank you for being a valued part of our MobileHelp family!

Jun. 17th, 2023

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Verified Customer

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Eileen Concord, MA

Haven’t had it very long but don’t like having to carry the WiFi equipment Around with me. Forget it quite frequently. Like the idea of having the ability to notify If I have a fall though. Good to have lockbox included. Watch is very nice. Since I have not had the need for it, it’s very hard for me to measure rating But it seems very good for the money. Would like to fill out this form when I have had more experience with it but it seems very good. Separate WiFi gadget is a nuisance. I left some answers blank just not had enough experience to answer.

10 months ago

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Verified Customer

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Elizabeth Mann Beverly, MA

The service center responded quickly. I didn't remember to hold the button down until I got the message that it had been cancelled. The problem I had was trying to hear the the voices on the other end. I could not find any reference to changing the volume.

10 months ago

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Verified Customer

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Sandra Boston, MA

I haven't needed anything yet so I don't know if I will be satisfied or not. The first day I wore the device it said that it detected a fall... when in fact all I did was put it on over my head. ?!? But I followed the instructions to dismiss the "call for assistance" and have had no issues since. I take it off to sleep, but the charger is only inches from my pillow.

10 months ago