Name: MobileHelp
Rating: 4.6

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Verified Customer

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Lucile Berwyn, IL

The staff is empathetic, very knowledgeable, kind, and patient. The device is for my ninety year old mother in law. She did use it and the fire department was called, then my husband, and then me. It turned out she was okay but I was thrilled that it all worked. I highly recommend it for anybody that lives alone because it is such a great safety feature. I have already recommended it to others.

5 years ago

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Verified Customer

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Derek Los Angeles, CA

I have a prosthetic and I feel more secure with the mobile help device around my neck. I can take it shopping and am able to do a lot of traveling. I like that I can notify someone if something happens. I investigated other devices and this one was more sophisticated because I just have to push it and I'm talking to somebody. I actually just tested it the other day and an operated responded right back asking me what was going on. That made me confident that I can trust this while hopefully that I'll never actually have to use it.

5 years ago

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Verified Customer

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Anonymous Long Beach, CA

My kids are very happy that I have this because they worry about my security. I wear the wrist device even in the showers and don't take it off unless it's a special social thing with plenty of people around me. When I was first looking at the device and talking to them for more information, they were very nice and I didn't feel any pressure to buy from them. I just wish they could modify the wrist band to fit my smaller wrists, that would make me happier. When setting it up we tested it and somebody came on the line right away.

5 years ago

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Verified Customer

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Robbie Moulton Enterprise, AL

When the alarm is pressed, the operator is quick to come on and see what the problem is. The fall detection button is very sensitive. My mother-in-law just placed the necklace on the bedside table and it set the alarm off. Thankfully, every time the alarm has went off, nothing has been wrong. But I know when something does happen, Mobile Help will be there to help her.

5 years ago

Reply from MobileHelp

Thank you so much for leaving such a kind review. We really appreciate you taking the time to share your feedback for others to benefit from. Thank you again for being such a valued part of our MobileHelp family.

May. 30th, 2019

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Verified Customer

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Jacqueline Winter Haven, FL

They are right on it, my fall button is really sensitive and sometimes I can just be sitting in my chair and it goes off and they help right there. I like that they are so on the ball but it goes off so easily. One time I was sitting by the pool at my daughters two hours away and my button had gone off and I didn't hear it and an ambulance came and I felt so bad. They said don't worry about it and they were just happy that I was fine and okay. They can find you no matter where you are because they came right to my daughter's address.

5 years ago

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Verified Customer

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Carol Duluth, GA

I had to call last week because I can't figure out the necklace part and they sent me a new attachment for the necklace and I still can't figure it out. The representative was trying and went out of her way to explain to me how to use this thing. The wristband is very hot so it sweats with heat. I'd rather have a clothing one rather than their plastic. It went off one time when it was around my neck and I pressed it to get my coat on and it went off and I had to call and say it was an emergency and was a mistake. I have to take the battery with me each time I go.

5 years ago

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Verified Customer

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Susan Fort Wayne, IN

Shortly after I received the device, I had extremely low blood sugar and didn't realize that was the problem. I slid out of my chair onto the floor and I pushed the button. MobileHelp got me the help I need right away and EMS was able to give me glucose until we got the hospital where they finished correcting the problem. Their personnel we call about questions are always very polite and very helpful. I would recommend the service to anyone.

5 years ago

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Verified Customer

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John

I have had many friends that have fallen and couldn't get up and waited 2-3 hours and were very fortunate somebody came by and helped them when they didn't have a medical device. I got one because I live alone and need stability. It works well and I like the idea that someone is there looking out for you in case you do need help. I am very glad I got it, it is worth every penny.

5 years ago

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Verified Customer

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Sandra Bullhead City, AZ

I had Lifeline and it was a piece of junk, you had to be within thirty feet of the box, I was impressed with Mobile Help when we got it. We've already had to use and it they were right on top of letting us know that they had detected a fall, even though it was an accident. I know it is working and it makes us feel a lot better knowing that if we fall we have Mobile Help that gets us help immediately. It immediately starts talking to me to let me know I bumped it. It could be a little cheaped, we are on a small income.

5 years ago

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Verified Customer

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Margaree Chicago, IL

When I accidentally called them, I didn't have to wait a moment. They were immediately there calling to check to find out what was wrong. I have had several false alarms and they are always very understanding. They make sure that I test often to make sure everything is alright. I like everything about the mobile device. Everybody I talk to, I tell them go to mobile help.

5 years ago

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Verified Customer

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Vicky

Since I live alone, it gives my mom peace of mind to know that I got somebody right there to help me. Every time I've accidentally bumped it or anything, they've been right there on the line asking if anything is wrong and verifying who it is. They are very professional. I recently fell and broke my arm and they were very courteous, the only problem is that it took about thirty minutes for someone to get to me. It wasn't a life or death emergency but I was left sitting on the floor.

5 years ago

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Verified Customer

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Freddye

I think it is better than most, value wise. Their representative are very courteous and helpful and not pushy and that is wonderful in a salesperson. I test it every Monday for a battery check. The only thing I dislike is the magnet on the necklace sometimes will come loose while you are undressing. Overall, with the whole company I have been very happy. I have a had a very good experience.

5 years ago

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Verified Customer

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Anonymous

I had an experience with the necklace where it went off four times in one night and I had to go to the other room with the machine to talk to them so quit wearing the necklace. I don't know if it is because it is too sensitive or I wasn't wearing it right but now I use the bracelet all the time and it doesn't go off it I haven't fallen. Each tome there was supposedly a problem, they responded.

5 years ago

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Verified Customer

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Terry Charlevoix, MI

The one I got was so sensitive, it went of three times in five days and I was a little disappointed, so I called customer service and they sent me a new one that has no problems. With the false alarms they have always been great, they are very helpful and tell me what to do. I do appreciate that it is sensitive and that they are concerned. It is better to be too sensitive than not sensitive enough. I am pretty active and remodeling my kitchen and I was concerned I would fall so I wanted to get something that alerts somebody if I fall. I would recommend it highly to anybody.

5 years ago

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Carolyne Brooklyn, MD

I like that it gives peace of mind and I like that I feel more secure with it. I think it is an awesome device. It went off once because something fell off my dresser and it cancelled immediately and I like that I didn't have to make twenty calls afterward to make sure it was cancelled. When I had life alert I was always on the phone cancelling things and they were sending out people if I didn't shut it off within five seconds. MobileHelp does exactly what they say they do and you get what they say you get. It does a fabulous job and I feel more secure. Their product is number one.

5 years ago

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Verified Customer

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Jean York, PA

I've had a couple of calls to customer service and they were very helpful stepping me through it. My mother uses it and she has had a number of false alarms and they people are helpful calming her down. I am very happy with the service. It is easy to use, that is the best thing, and straightforward. She has both the necklace version and the panic button in her bedroom so there are a lot of options to get help.

5 years ago

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Deborah Westrom

I feel so much better about knowing that my mom is safe. She just had an encounter with 2 large dogs in her backyard. They jumped on her and knocked her down. She had for gotten to take her portable speaker with her, so emergency vehicles were dispatched. A little scary for us but all services and devices worked perfectly. Thank you! devices worked

5 years ago

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Verified Customer

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Dean Germantown, WI

The customer service rep was very friendly and very helpful when we were looking at ordering it. I like the options available for the different types of devices and I like the reaction time that they provide when there is an emergency. My aunt was outside and the fall detection device went off and she forgot to take the remote with her so the ambulance showed up in a very short period of time because they could not reach my aunt on the intercom system.

5 years ago

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Jo Hindsville, AR

I don't like that it goes off and says 'fall detected' in the middle of the night but I know that it's for my own protection even if I am asleep in the bed, it thinks it's detected a fall. When I did fall, in my kitchen, there was no call put out to the EMS people. I had to push the button on my necklace to get them called. It didn't automatically detect my fall, but when I pushed the button, it called them right away.

5 years ago

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John And Pat

We've found all the technicians and everybody has been very nice and easy to deal with. We've used the pendant, the watch isn't big enough. We tested with the technicians when we first got it and the one didn't work so we had to send that back and they sent us a new one and the same thing, they forgot to put the lock box in the package but got that now too so they were very efficient about getting it to us. One time it went off by mistake but you just reset it. It was very easy to do that.

5 years ago

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Audrey Racine, WI

There were a few things I think the customer service could have talked to me about. It's very easy to have it with me at all times. It's very easy to test. At first I had the wrist watch type and then last minute I changed my mind and there was no problem. They were very willing to send me whatever I wanted and they even sent it back and paid for postage to send the other one back.

5 years ago

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Deborah Corcoran, CA

MobileHelp has been very helpful. We hadn't hooked up the new wrist bracelet yet and they called up and we did a test and I found it very helpful because I forgot to hook it up. They seem really knowledgeable about the product and also about some of the issues that you might have setting this up because first of all we got it for my mother in law and she just rejected the whole idea and it was good to know that we could transfer it over to my parents without much of a hassle.

5 years ago

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Anonymous Ilion, NY

What I don't understand is the fall button and the wrist button don't work far away from the house and I thought it was something I could wear when I was shopping or visiting my sister but apparently I can't and I don't like that. The thing I carry around with me is very bulky, which is fine but inconvenient. I am seriously thinking about trying a different service because right now I am paying fifty four dollars a month and I am not happy.

5 years ago

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Judith Plymouth, WI

I would recommend it to anybody because I feel safer being alone in the house. I like everything about it except the only thing that confuses me is the neck thing goes over your head and it is very delicate, it registers a lot of movement. One time I bent down and the alarm went off and they couldn't contact me so they called my first person automatically. It was a false alarm but I knew that if I really needed it, it would have been there, so I learned how great they were by accidental usage.

5 years ago

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Anonymous Miami, FL

I like the fact you don't have to charge it all the time and the mobile ability so that I can feel comfortable while I'm traveling. They were very responsive. The reason I changed from another company to this one is the old one was ineffective and response time was important to me. Customer support answered all my questions and were very courteous. They called me after I got my equipment. I found them very cordial.

5 years ago

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Kathleen Alvarado, TX

The response time sometimes seems a little bit slower. But other than that we've been well satisfied with it. I purchased this for my mother. From her experience, one time she accidentally activated it and immediately let them know theere wasn't a problem. We tested the device several times before taking it to my mother's house. Everything worked how it was presented and how we expected. It's just that one call it took a couple minutes for someone to pick up and kept saying "call in progress". When you're in an emergency situation, a second can seem like an hour almost.

5 years ago

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Vironica Cocoa, FL

Customer support is always very responsive and ready to help if we have an issue. Yesterday they called my mom to tell her that her speaker had a low battery. They have a number of different plan which is really goof because they make it accessible to be able to get the mobile device at an affordable price. I dislike that it goes off very often, it is really sensitive, but I like that I feel that it will help my mom. We tried another company and they did not work the way that MobileHelp does.

5 years ago

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Carol Baltimore, MD

I have found everyone that I have spoked with to be very pleasant and helpful and they answer all my questions. I was with another company before and I was not very happy with many different things and I have found MobileHelp to be quite pleasant. There is nothing I dislike. I have tested it and it worked quickly and I got the response that I expected to get.

5 years ago

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Narda Chicago, IL

They are always able to answer my questions and get the problems solved if there is one. When I test it, the come right on and were very prompt in coming to the phone. I like the fast they contact you and the person most close to you before the call the police. It is a little expensive but it is worth it. I don't have any dislikes about it, it is a good device and easy to operate.

5 years ago

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Wayne Lennon, MI

I like that they have watches for gentlemen so my grandfather is more tempted to wear it. The time we tested it everything went really well. I did find that the necklace is too sensitive when I accidentally dropped it on the floor taking it out of the box, but I understand that is it's job. They are very helpful, the customer service person walked me through things and asked what I was looking for to help find the best product for me.

5 years ago

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Pansy Loogootee, IN

Their customer service is excellent, they answer immediately. The device is excellent. The trouble with the other kinds are they only work at your home, but I can go shopping and still have it with me. I hit it once on accident and I didn't hear the beep so they called my sister who was right next to me and so I called them and told them I was sorry I didn't hear it and he was understanding and very nice.

5 years ago

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Emily And Mark Goldendale, WA

I like mobile help so much I ordered one for a girlfriend of mine that could really use it and she was happy with hers too. I like the convenience of it. It's right there and if something happens, I am able to get a hold of somebody immediately. What I don't like is the sensitivity of the fall part because all you have to do is turn it over to fast or just move wrong and it is set off. Everyone there is absolutely fantastic.

5 years ago

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Dennis Wellington, CO

I like the security and the trust that I have with the device. I don't like that I had to change plugs three times to keep the base unit and the mobile unit from flashing. I feel comfortable in knowing that my husband has the device in place and if I have to be away from him for any length of time, it gives me comfort. They answer all of our questions when we call customer support and they give us help setting up and using the system.

5 years ago

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Isabelle Lockney, TX

I fall a lot so I needed somebody and it was important to me that I could get help right away. When I have dropped it they come on right away asking me if I need help. They provided a lock box outside so emergency people don't have to break into my house, they can just get the key. That is convenient for me because it has given me everything I need to get help right away.

5 years ago

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Jacqueline Lafayette, IN

We had to send back the fall alert because it was too sensitive and the necklace comes undone too easily, it doesn't stay attached to the lanyard. We've had problems where the device went off and emergency response did not call to check so I am leery sometimes if it is going to work. Also it is a little too expensive for people with fixed income. Customer service picks up the phone and I am not on hold a super long time and they are good about getting to the bottom of what is wrong and that is one of the reasons I choose them.

5 years ago

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Edna Poplar Bluff, MO

I'd seen the commercial on TV and noticed that it had the wrist watch and two different monitors and the necklace too. It seems like they have everything covered and if I fall they can heat me if I am outside or inside. Customer support is very nice and helpful. They called and helped me install it and when it first arrived the necklace battery wasn't working and they sent me a new one right away.

5 years ago

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Barbara Placerville, CA

The combination of the GPS unit, the pendant, and the price seems to be as good as what anyone else is offering. It is very worthwhile and I pay so that if I ever need it, it will be there. I have discovered their customer service to be excellent. On two occasions I needed to talk to them at length and they gave me all the information I needed and were very helpful. They understood what my requirements were.

5 years ago

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Tom Brandon, FL

Both of us are pleased with their service. They offer a variety of services and we have the home and travel service. We take the travel the device with us wherever we go. My husband has Parkinson's disease and he fell and we called mobilehelp and hey had the EMT here within fifteen minutes. I am very pleased that they got here that fast. The medallion part is extremely touchy and sometimes we make the mistake and hit it and they call is before they send the emergency people.

5 years ago

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Anonymous Dickinson, TX

They do exactly what they told us they were going to do. We are putting a lot of trust in the company that they handle things privately and are responsible with our information. Everything was set up for us when we received the package and it was realty professional. We had one mistake alarm and they reacted right away and everything went well. I am very pleased.

5 years ago

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Tina Bay Port, MI

We tried a different company and were completely unsatisfied with it. I wouldn't hesitate using this company again. It has paid for itself. Every time that they have used it, I was able to know completely that it worked and somebody would be there in minutes. They were polite and courteous every time I called and the device is easy to use and they both found it comfortable.

5 years ago

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Betty Wilmington, NC

The young man who called was very nice and there was no pressure and I enjoyed that because a lot of companies put pressure on you to take their system. Any time I have called I have gotten support. I also like that there wasn't a monthly charge, I believe I paid up front for a year. The range is very short, so I can't use the watch that alerts if I fall.

5 years ago

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5 Deerfield Beach, FL

When it arrived before we got around to setting it up, my son misplaced all of the instructions so we had to call the customer service and they could not have been nicer. We tested it out and it is incredibly easy to push the button and I was thinking that has to be great for people who have severe arthritis and they just barely have to touch it and everything works.

5 years ago

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5 Bastrop, TX

I just feel very comfortable having it on and knowing if anything happens, like I have a heart attack or a fall of something like that, I have the ability now to get somebody out to help me out well I'm here by myself in the in the house. There is an area it doesn't work outside of the house. I don't know exactly what the requirements are for that though.

5 years ago

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5

Everyone has been very nice. It went off on accident a couple of times and the people are really nice but I ask questions about the settings or something and you have to call the service department and I don't have the time to be making other phone calls or waiting on hold and the people there answering the phone don't know all the answers and usually have to call another department to get the answers.

5 years ago

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Jeanette Erclauz

So far, I am very happy with it. I like the fact that you don't have to be at home to use it, you could be in a different state and still have access. When I first got it, it came with the charger and a woman called to make sure that everything was okay. It's a very quick response and it's good to know you're not waiting when something goes wrong. The customer service is nice and knowledgeable, the girl explained how to use the different devices and what they did.

5 years ago

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Juanita

The support team is professional and understanding that we are seniors and we tend to take time to explain things. I had an issue and I called and talked to the billing department and they understood my check comes at a certain time of the month and fit a schedule for that day so that I am able to pay my bills. I had a problem with that with the other company I had. They are there quick. It gives me a sense of security.

5 years ago

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Teresa

After seeing the ad on TV I was trying to figure out what company to go with and I called and talked to the representative and it was everything I was looking for. I think it has given her a bit of confidence and less anxiety living by herself. She has no problem with it and she is eighty seven years old. She hits the button and there is immediate help. Customer support is great, the few times I have talked to them, they have answered all my questions.

5 years ago

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Debi

The company is easy to work with; friendly, good explanation of services. For the most part I am happy with the product, however the mobile portion of the product intended to function as the GPS appears to be a little chunky for a man's pocket and too much mass for a key chain. My father would need to remember to take it from it's base and somehow find a place for it in his truck. He has not been willing to do so. I believe if that portion were smaller, it may be more practical to put on a key chain. However, I will say my brother accidentally dropped the "fall detection" button - from just about 3 feet - and says MobileHelp responded immediately. I was happy to hear that!

5 years ago

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Verified Customer

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Barbara

After much pushback from my dad about wearing a medical alert device, we finally got him to go along with the idea. MobileHelp was recommended by our care manager. I will say their customer service was the BEST. I've had to make several calls to them through the process and everyone that I have worked with has been outstanding. Super helpful and professional.

5 years ago

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A lot of bang for your buck. Lutherville, MD

So far, so good! Response when we tested it was quick and the text message updates were as well. It is a great system compared to so many others we looked at. It has the built in cellular network so no wifi or phone lines to worry anout. When she lost power, we were alerted it was on the battery backup. We now have oeace of mind our Mother has a way to call for help if ever needed.

5 years ago