Name: MobileHelp
Rating: 4.6

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Verified Customer

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Dorothy Keiser Waterloo, NE

My daughter got it for me because she said I needed it. I'm satisfied with the service, it makes me feel safer whether I'm inside my house or outside.

7 years ago

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Verified Customer

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Claude Daniels Ashton, ID

I live by myself so I got this to had a sense of security to my life. I have never used it yet, fortunately, but I am very happy to have this service.

7 years ago

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Verified Customer

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Patricia Debelak Willowbrook, IL

I live alone and I always thought that if anything ever happened to me that nobody would ever know about it. I've never had any problems, though I haven't had to use it.

7 years ago

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Verified Customer

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Linda Garrett Millboro, VA

I live alone. This product was referred to me by a friend and helps me feel more secure. I'm satisfied because they answer so quickly. The service is excellent.

7 years ago

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Verified Customer

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John Denman Lomita, CA

My wife is deceased and I live alone so this is a perfect product for me. My Doctor actually recommended this to me. I've never had to use it, but its nice to know that its there.

7 years ago

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Verified Customer

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Sara Damato North Fort Myers, FL

I am disabled, so this made sense for me. I have the home based necklace and a panic button. The equipment is very easily installed and very simple to use.

7 years ago

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Verified Customer

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Freddy Hargraves Crossett, AR

I am disabled and I live alone so I decided to get the Duo so I can use it at home or when I am out. The service is outstanding and everything is extremely easy to use.

7 years ago

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Verified Customer

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Andrea/Eugene Hobby Billings, MT

I had a fall and and it scared me so I decided to get a medical pendant. I have the wristband that I wear all of the time. Everything with them has been really simple.

7 years ago

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Verified Customer

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Sondra Kranich Hollidaysburg, PA

I took a fall once so I decided that I need this in case it ever happens again.This one is very inexpensive compared to some of the others. The product is very easy to use and very straightforward so I would recommend it. Although it is relatively sensitive because one day I did get a call asking me if there was a problem and I said I don't think I pressed the button so it must have happened by mistake.

7 years ago

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Verified Customer

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Ann Sassi Ephrata, PA

I like the service. I have never had to use it, but at least I know its there. I like that it has a GPS tracker. I am very pleased and I recommend them.

7 years ago

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Verified Customer

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Bonnie Andersen Fort Madison, IA

My husband and I both have health issues and when we saw this on tv we thought it would be perfect for us. The company is very easy to work with and the equipment works well, so I am happy.

7 years ago

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Verified Customer

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Bert Lecuas Rancho Cucamonga, CA

I saw Mobile Help in a magazine, and decided to with them because I needed a medical alert system. I have the DUO, so I can use it at home or on the go.

7 years ago

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Verified Customer

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Rose Powell Philadelphia, PA

I decided to get a home alert system one year ago, I think I saw Mobile Help in a magazine, and they are the cheapest option I've seen. I am very satisfied because they are always very responsive when I need help.

7 years ago

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Verified Customer

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Jimmie Wade Montgomery, AL

I heard about Mobile Help on TV, and I live alone so I decided to give it a try. the sales team was easy to work with, the equipment is very easy to use, but I haven't had to use it yet.

7 years ago

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Verified Customer

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Barbara Chapman Logan, OH

My husband passed away, so I needed something to help me feel safe. So I haven't had to use the service yet, but i know how to use it if I needed to. That is worth it to me.

7 years ago

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Verified Customer

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David F Avery Urich, MO

I live alone so I thought that this would be a nice service. I heard about Mobile Help in a magazine advertisement. I feel like I can rely on the system and feel protected.

7 years ago

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Verified Customer

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JM Kinde, MI

My husband died 3 years ago, and they thought that because I was alone I should have something. Thankfully I haven't had to use it, but it's nice to have.

7 years ago

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Verified Customer

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Floyd and Susan Weddell Dayton, OH

I've been falling a lot, and I'm by myself during the day. One night I pushed the button by mistake, and they were right on the line until we found out that it was a false alarm.

7 years ago

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Verified Customer

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Regina Morus Hood River, OR

I go away on summer across the country and it works just the same as it does for me in my home in Florida. There's no interruption, and I like that feature.

7 years ago

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Verified Customer

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Lillian Copsetta Colfax, NC

When I came home from the hospital, my daughter and son in law thought that I needed something to help me out. I've been satisfied with how it has worked so far.

7 years ago

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Verified Customer

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Beverly Ross Tucson, AZ

I'm very satisfied because I have a feeling they are there for me, and the only thing I've ever done is call them once a month and let them know that I'm ok.

7 years ago

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Verified Customer

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Julia Schwartz Pearland, TX

The customer service is really good. Whenever I call about something that needs to be fixed, they're good at replacing devices that aren't working right.

7 years ago

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Verified Customer

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Doris Force Payson, AZ

I was living by myself and decided to get this system. So far I have been totally satisfied with it because it works exactly like they say it's going to.

7 years ago

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Verified Customer

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Nione Denver, CO

Customer service was wonderful. Answered all my questions.

2 months ago

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Verified Customer

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Frances O'Fallon, IL

Only effective at home. I need a system that works everywhere

2 months ago

Reply from MobileHelp

Hi Frances, We received your review and we would be happy to help you upgrade to coverage that extends beyond the home. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue and provide you with any equipment replacements needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Mar. 13th, 2024

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Teresa Holden Kernersville, NC

the set up was easy with the assistance of support , Thankfully I have not had to use it for falling. I have set it off accidently but it is easy to stop the alarm for assistance. Im glad I have it just in case I need help.

9 months ago

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Brenda New York, NY

I really like the service. They are quick to respond to the devices dropping on the floor or accidentally hitting the device. I have been fortunate that I have not fallen but only had false alarms. Every time they are very quick to respond and connect with me. I would highly recommend this company.

9 months ago

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Virginia Sheridan Vienna, 9

The system is easy to set up and use. Luckily, my mom hasn't needed it yet for emergencies, but she accidentally pushed the button and the efficient call centre responded immediately and would not hang up until they were sure that Mom was actually safe. This system is giving our family peace of mind!!

9 months ago

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Maureen McCarthy Brooklyn, NY

My mom dropped the unit once and bent over quickly once -- both times it triggered a check in on the device -- we were happy that it is so responsive. Customer service is good -- she has called the help line with questions a number of times.

9 months ago

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Brian North Las Vegas, NV

MobileHelp provided a no pressure quote for their products. All staff I have interacted with have been professional and responsive. MobileHelp patiently assisted with set up of the new device and ensured that everything was working properly.

9 months ago

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Albert Honolulu, HI

Mobilehelp has proven to be the best thing ever for us! They provide the greatest safety, service and absolute peace of mind for us knowing that Mobilehelp has our back when medical assistance is of utmost necessity! Thank you Mobilehelp for being their for us! Amazing service!

9 months ago

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Dale Marquette, MI

Even though my dog will set off the alarm when he crawls all over my husband, your assistance was right there. I had to make a change to the code in the lock box and it was very easy to do, with your assistance. Great service!

9 months ago

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Hazel Huntley Rockledge, FL

I liked that MobileHelp notified the family right away even though it was not an emergency in changing my mother-in-law accidentally drop the necklace after checking with her MobileHelp immediately called thank you so very much.

10 months ago

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Joyce San Diego, CA

I have been using the medical alert for almost a month now. The unit arrived quickly, and it was so easy to set up. The customer service reps were very courteous in helping me set up my account. The monthly service charge was very affordable. I would recommend highly.

11 months ago

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Glenda

It works great. I hate wearing the button though. Customer service is so nice!

1 month ago

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Carol

I like the quailty of the product.Their staff has been very helpful

1 month ago

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Verified Customer

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Chris K Stevens Point, WI

Good customer service when purchasing. Answered all questions.

3 months ago

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Gloria Plainfield, IN

Salesman explained everything thoroughly.

3 months ago

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Annie Claremont, NH

I like the system, I makes me feel that am protected .

3 months ago

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Verified Customer

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Anne LaDriere Dallas, TX

Mobile Help gave me great peace of mind for my mother. She lived alone in independent living. Their customer service was one of the best experiences I’ve had with any business. The people were kind, explained everything very well, and then did what they said they were going to do! The system was incredibly easy to set up. Luckily we never had to use the system, so I can’t comment on that part of the service.

1 year ago

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Verified Customer

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Kathy B Tyler, TX

Our family feels so much better knowing my 86 year old mom who has mobility issues and diabetes will be able to call for help quickly if needed. She has fallen in the past and laid there for hours. Having fall detection will be a God send should this happen again. Cell phone service is not reliable where she lives and she can't get a land line at her home. She still drives so knowing we could track her location if needed or if she has an emergency she can call without having to get her phone out of her purse. We don't like that it is very sensitive with the fall alerts as it goes off if her dog jumps in her lap and goes off when she's showering. Wish there was a control to increase the volume on the speaker as she is hard of hearing and doent always wear her hearing aides. All in all we love this device.

1 year ago

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Verified Customer

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Carolyn Prospect, KY

I use this system for my senior parents. My father accidentally pushed the button on his neck unit, my mom was aware of someone speaking to her but didn't realize it was from the speaker. MobileHelp dispatched emergency units and notified me - all in the space of just a few minutes. While it was a false alarm, it was a relief to see how quickly and efficiently the system worked. I live in another state, so it does provide some peace of mind.

1 year ago

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Verified Customer

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Norma

I find a feeling of safety now that I wear it. I would like it to look a little nicer. They advertise in a nice gold chain & I end up with big old black thing. I do think it goes off to easy. When I eat or drive my car it will go off, it gets bump just a little. On that note when they call to see if you are alright the attendants need a louder voice. We are old and even with hearing aids I could hardly hear her. The girls are very nice but a little more volume wouldn't hurt.

1 year ago

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Verified Customer

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Wilma Los Osos, CA

One of the reasons I went with Mobile Help is because they offered the watch --- I have a neck with problems too the necklace wouldn't work for me. I also appreciate that they provided a card to hang on the door --- it reminds me to take the unit with me that allows Mobile Help to work for me when I'm away from home ---- One purchase - set it up and now my daughter and son know I can get help when needed even if I wasn't able to reach them.

1 year ago

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Verified Customer

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Judith El Dorado Hills, CA

So far, so good. I have not needed the service yet, but my daughter and I are both thankful to have an alert system "just in case". The system is neat and easy to install. The customer service is excellent. I like the wrist band rather than the necklace, so I'm happy both are offered. I still have a few months to go on this subscription, and I expect I will renew when the time comes.

1 year ago

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Verified Customer

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Kathe

I had been researching different medical alert devices but I had never really talked to anyone who had something other than a friend of mine who had First Alert. I met this woman and asked her what she had and she said she had MobleHelp. She went over it with me and I checked on the internet and it was rated as one of the top three devices. I called the next day and spoke to Richard. He walked me through the entire set up and gave me all the options about the device. I now feel safe when I walk my dog many miles a day. I am very very pleased with MobleHelp.

1 year ago

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Verified Customer

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Louise Bradenton, FL

I have this unit active for the past 3 weeks. Luckily I have had no issues to put it to use. _ smiles. However, I do carry the 'wrist' band in my car when I run errands, use my 'neck-unit' when I go for walks but so far have not had to use it. I feel comfortable knowing whether I'm home or on -the-go I am covered if I need help. I have recommended this to my other lady friends at church. smiles.

1 year ago

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Verified Customer

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Erin Good Walkersville, MD

So far so good, I just felt very overwhelmed with getting used to the device (as a caregiver). A lot of trial and error on my part and my mom's, even after reading the literature. I think it's the nature of the product - the user doesn't want the alarm to go off and then it does, unexpectedly, and you're wondering what to do. At that time, it would have been great to have a clear and concise cheat sheet - like a what to do if you fall detection pendant activates and you didn't fall, etc. Having to find the manual at a time like that would have been impossible. As she gets used to it, it becomes easier to use, as expected.

1 year ago

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Verified Customer

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Barbara Norristown, PA

After a friend fell while out walking early in the morning and had some injuries, I decided I needed some sort of monitor. On FB there was an ad for this product. It arrived quickly and the first thing that happened was an accidental movement that caused it to alert me. I had to hold the button down to cancel the alert. But this seems to happen fairly often. Also the battery needs to be charged fairly often which means I have to take it off sometime during the day or night. I need it at night because of frequenting the bathroom. So, I am not 100% thrilled with this. I have a month to return and am undecided what to do.

1 year ago

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Margret Sonoma, CA

We have only been using MobileHelp for about a month but so far we have been very pleased. My sister had a couple of false alarms the first week because she was confused about how to cancel a false alarm from her fall pendant. Both times this happened there were paramedics at her door in just a few minutes! We are confident if a real emergency happened she would get help very quickly, and that has given us peace of mind

1 year ago