Name: MobileHelp
Rating: 4.6

check_circle

Verified Customer

star star star star star

Nancy Gravley Cedar Park, TX

Excellent Service with excellent follow through, even if you make a mistake, like leaving your monitor in your pants pocket and putting it in the washing machine where it begins to go off, sending a signal that there is a problem. I received notification phone calls, my daughter was notified, and EMTs showed. As embarrassed as I was, I nevertheless was totally impressed with the response to what they considered to be a serious incident. And the monitor still works fine even after going through the wash.

4 years ago

check_circle

Verified Customer

star star star star star

Barbara Alcoa, TN

When I contacted customer service once, they were very nice and answered all my questions. I like that I can wear the device and it looks like a watch and I can put the battery in my purse. I have set off twice in the shower and they called the house to see if I was okay. They were nice. I had to shorten it so it did no hang so low down my body so it didn’t call for help when I did not need it.

4 years ago

check_circle

Verified Customer

star star star star star

Bob Ontario, OR

MobileHelp takes care of their customers. They provide good service and good quality equipment at an affordable price. It is great for my mother. It is easily accessible and not too heavy. They were quick to respond when she dropped her pendant. They called her and found out she was fine and there was no need to call 911. It was very efficient and helped tremendously.

4 years ago

check_circle

Verified Customer

star star star star star

Brenda Tomlin Columbia, SC

Mobile Help provides all of the protection from accidents I was looking for. I am covered at home by the base unit and when away from home by the mobile unit. The neck alarm button is water proof and can be worn in the shower, and will sound an alarm even if I am unable to press the button. There is a wrist button for occasions when I don't want to wear the neck fob. I feel very secure with Mobile Help.

4 years ago

check_circle

Verified Customer

star star star star star

Connie Central Lake, MI

I bought it for someone and they answered all my question before I even had to ask. Everybody was very courteous and friendly. The product came quickly and it works wonderfully. It is working the way we hoped it would. It went off because the person who was wearing it was on the floor and unable to get up and it alerted me and we were able to get him back in bed. I am very pleased with it.

4 years ago

check_circle

Verified Customer

star star star star star

Anonymous Port Saint Lucie, FL

Well I have two different ones, I have the one that goes around my neck and one that goes round my wrist. I use the one on the wrist at night which I liked very much because it doesn't pull. Sometimes it's annoying around your neck but you're going to get that no matter what you have so I would say I'm very satisfied with both the ones that I have. Once it went off by accident and my daughter answered and told them it had bounced or something.

4 years ago

check_circle

Verified Customer

star star star star star_border

Paul Mason City, IA

I don't think the volume is high enough on the speakers for elderly people that are hard of hearing. The neck pendant will not hold in place. You can pull them up to the link that you want them to be and they gradually just work down all the time. I had to take my mother's in in order to keep it from getting too long on, so they need to have a little bit better band on their adjustment availability somehow differently than what it is. It seems like every time we've called or if there a question or issue they've been very courteous and they've been very prompt trying to fix it so. I tested it and it works fine, but it has gone on and off a couple times for no apparent reason. Other people have heard my alarm go off and said MobileHelp called to ask if I was okay and they hadn't done anything like pushing the buttons or anything like that.

4 years ago

check_circle

Verified Customer

star star star star star

Tammy

MobileHelp follows up and makes sure that their customers are happy with the product… they're just on top of it. I tested it when I first got it to make sure it was working okay. And I've tested my door lock that has the key inside of it and to make sure it worked and everything works beautifully. I like that the comfort of knowing that it's there if I needed. I don't dislike anything.

4 years ago Edited January 10, 2024

check_circle

Verified Customer

star star star star star

Lawrence Waterford, MI

It works. I feel secure because it is there. They only thing is I wish they would call my granddaughter first rather than the fire department. Everything else is great. I have fallen three times and it makes me feel much better. I don’t have to worry about lying on the floor for six hours like I did before I had it. I would highly recommend them to anybody that feels they need it.

4 years ago

check_circle

Verified Customer

star star star star star

Tina Lagrange, GA

The necklace should have a call answer button instead of just a call button. Other than that we like everything. They were right on the spot when my mother fell and couldn’t get to her phone. She pressed the button around her neck and they called her immediately and when she didn’t answer, they sent the paramedics and contacted me. They are very cordial and helpful.

4 years ago

check_circle

Verified Customer

star star star star star

Trina Boston, MA

Purchased this equipment for my mom, she is 81 years old, and the gentleman that sold me th equipment was very knowledgeable about the product. It seems like the best equipment to get. I like that the mobile device goes with her when she is outside the house. It is a very good device though wish it would stay charger for two days not just 24 hours.

4 years ago

check_circle

Verified Customer

star star star star star

JoAnne Renee Bryant Jacksonville, FL

I called to MobileHelp to cancel my membership due to a job loss. I wasn't going to be able to make the monthly payments. The associate that handled my call advised me that there was another option that I knew nothing about. She processed the "solution", gave me a confirmation number, and I am well pleased with the results. I will definitely refer MobileHelp to friends and family due to the professionalism, and the aid I received on my call! Thank you, MobileHelp.

4 years ago

check_circle

Verified Customer

star star star star star

Andrea Vallejo, CA

I have already recommended mobilehlpe to two people. The customer service is friendly and professional and knew exactly how to solve my problems. I feel more confident walking around going outside knowing if I fall, I pretty much have instant help. The only thing I don’t like is the pendant which kept sending out false alarms so now I use the wrist button but everything else is nice and I am very pleased.

4 years ago

check_circle

Verified Customer

star star star star star

Anonymous Westfield, NJ

The price is better than most and everything covered makes you feel comfortable. They have been very detailed. I feel like if we were to push the button, somebody would actually show up. We have accidentally pushed the buttons and everything worked as it should. Customer helped us with the initial test and explained how it works. They were extremely helpful. Everything seems to be in order.

4 years ago

check_circle

Verified Customer

star star star star star

Sonja

I like that the device is small. The device is for my mother. We got it for her because she fell and was on the floor for eight hours before we found her. The fall detection is an advantage for us. She did accidentally set it off yesterday and my daughter received a notification immediately and was able to check on her within a minute and a half and went through the sequence to notify us it was a false alarm. Customer support is good. They are knowledgeable and not really pushy when I was checking pricing.

4 years ago

check_circle

Verified Customer

star star star star star

John

I like everything about it. I had to relocate after my house was destroyed in a hurricane in 2018 and I am by myself and can pass out that’s why I have mobile help to help me. I’ve had false alarms because of the fall detection pendant and every time it goes off, they answer. I recently had surgery and hadn’t turned it on in 2 days and I turned it back on and everything is okay and people answered.

4 years ago

check_circle

Verified Customer

star star star star star

Douglas

Representatives are very informative, and give me the right information to make the final decision on which company. I was called by 3 companies and I chose mobile help because they were higher rated on the better business bureau. I like the fall apparatus on it. It instantly goes to the company to call. I like that somebody reaches out to make sure everything is okay. I don’t like that the speaker is too big and you probably can’t hear the speaker from most places if you fall.

4 years ago

check_circle

Verified Customer

star star star star star

Diane

Comparable to other device, it’s about the same. It is very much worth it if a person has a fall and you need something. I’ve had several bad falls and it would have been nice to not have to worry about calling the ambulance or emergency help and they have a way to get into your building without having to worry about having to break the door in. I like the ability to have a lock box.

4 years ago

check_circle

Verified Customer

star star star star star

Kim M Seattle, WA

I did a lot of research before choosing MobileHelp for my mother. I talked to several companies and found MobileHelp to be superior in their customer service, product selection, and pricing. No long contracts or hidden fees. The product shipped immediately and was very easy to set up. They encouraged my mother to test the system in multiple locations. Each time the response time was fast and they could locate her accurately. I appreciate the alerts that I and other family members get. I highly recommend this company.

4 years ago

check_circle

Verified Customer

star star star star star

Brian B Franklin, VA

I had a wonderful experience with Mobile Medic. My lawn tractor was blowing white smoke and I suspected the head gasket had blown. Anthony came out and fixed the head gasket, did a few other engine updates and put new blades on my Craftsman tractor. He was very friendly, professional. He had the experience to get the job done effectively and efficiently. I will be recommending Mobile Mechanic to anyone needing small engine and tractor repair/servicing in the future.

4 years ago

check_circle

Verified Customer

star star star star star_border

Diana Wright Pinellas Park, FL

It works just the way it is supposed to. Disappointed that my kids (who are paying the monthly fee) were told the device worn round my neck would detect falls, when in fact, they would have to pay more per month for a separate button for that. I am not disabled and not elderly, just 73 and get around well. I was only concerned that I might fall when alone and not be able to get help, since I live alone. They are already paying more than other similar services, so I told them I will take my chances on being able to reach the call button if I fall. I would not another thing around my neck, as well, all the time. I do not like having to take the mobile base with me when I go places. Too many heavy things in my purse now. Other than that, it works very well.

4 years ago

check_circle

Verified Customer

star star star star star

Yvonne Auburndale, FL

Thank goodness my Mom hasn’t actually fallen but several times she pulls it off at night when she’s taking off her shirt - and every time they immediately send her a signal and if she doesn’t respond, they call EMS and then me. I couldn’t reach her either so i rushed over to find she was already nestled safely in bed. The necklace came off whit her shirt and she didn’t want to get out of her warm bed to let them know she was safe and no fall! I called security to let them know she was unharmed and safe in her bed. Quite a 5 minute ordeal but thank God

4 years ago

check_circle

Verified Customer

star star star star star

Rodney Petersburg, WV

Mobilehelp is the most economical and provides the best service. It is also the most sensitive unit I have ever had I my entire life. I like the fast that even if I set it down too hard it will go off. I also like that it is waterproof, it is a little more money wise but it is well worth it. It is always available and accessible because it works in conjunction with AT&T and Verizon. They are simple good products.

4 years ago

check_circle

Verified Customer

star star star star star

Anonymous Florissant, MO

When I have bumped the device, it seems to be touchier than I anticipated. It went off, so it did its job and then the people who responded when I didn't get to the the base quickly enough they were professional. I have two or three of them placed carefully around the house and so I can get to it if I need the device. It's seem to work as I need them to work. It works and it's reasonably priced for my needs.

4 years ago

check_circle

Verified Customer

star star star star star

Mary Sylvania, OH

They have been wonderful for me and my mom. I highly recommend it for anybody that is looking for this kind of device for elders. I like the fall protection so that if she is not able to call for help or push the button, there are other way to the company. Once they thought she had fallen because she sat down on the toilet har and she didn’t answer the call and they immediately sent the recue and that was great because she was very ill and we didn’t have to take her to the hospital.

4 years ago

check_circle

Verified Customer

star star star star star

Debra Tampa, FL

We got it for my mother. It is easy and self-explanatory. They made sure to help her understand how it works. She has accidentally hit her device and they called her and she was very impressed by their accuracy. They were also very helpful when helping me chose the product without being really pushy and I appreciated that because with some companies it is all about the sales and that really bugs me.

4 years ago

check_circle

Verified Customer

star star star star star

Kay Lady Lake, FL

I’ve pressed the button three times since I got and three times the men answered my call in the politest way, even though they were mistakes and it wasn’t an official call. I like most everything about it. I use the main one around my neck when I walk. It gives me comfort to know I can go out and about and walk every day and have this mobile device on my body so I am not afraid of stumbling of falling. That is a wonderful thing for eighty five years old. I have recommended MobileHelp to several friends.

4 years ago

check_circle

Verified Customer

star star star star star

Kevin Collegeville, PA

The people have answered all my questions and are courteous and knowledgeable on the company. The representative was head and shoulders above the quality of the representatives of any other company I spoke with. He knew the service backwards and forwards. I like that it works outside the house as well as in it. I don’t like 2 things, the bright lights on the base unit because I like my bedroom dark and the fair amount of false alarms.

4 years ago

check_circle

Verified Customer

star star star star star

Phylis Kelso, WA

Alert has contacted me right of way and that is peace of mind that I cannot live without. I like the convenience of it. It is for my son and it lets me be able to leave him alone for a few minutes when I have errands to do and he can get help if I can’t be there. It works fine. Everybody seems nice. It’s a pretty good value for the peace of mind.

4 years ago

check_circle

Verified Customer

star star star star star

Hugh Palm Coast, FL

I’m very pleased with it so far. The equipment looks great and the company is very quick, which I learned because of the couple of times I’ve set the alarm off by mistake by leaning up against a corner or pressing it by mistake. Somebody calls and inquires whether you are okay. I am pleased with the promptness of the response and really the whole thing.

4 years ago

check_circle

Verified Customer

star star star star star

Anonymous Pearland, TX

I would recommend mobile help to a friend that lived alone in case she fell because I think it is a good service that is there when I need it. The device is a little heavy around the neck and can be a pain because it is too bulky and I don’t like the wrist one but everything seems to be working so it is okay. It is a good thing to have when you’re alone and elderly, though it could be a but expensive for elderly people.

4 years ago

check_circle

Verified Customer

star star star star star

Patsyann Coram, NY

I am happy with mobile help. I like that I get a notification for everything that happens. When the battery is low, there is a notification letting us know it was not plugged in properly. I am disappointed in the volume. The salesman said it was super loud and it’s not loud at all. Other than that it is good. We’ve tested it periodically and when we do, we speak directly with mobile help staff. I am happy with the responsiveness so we’re pretty satisfied.

4 years ago

check_circle

Verified Customer

star star star star star

Anonymous Queensbury, NY

Two weeks ago I was going to the bank and walked to the doctors office. I didn't step high enough to get over the curve and down I went on the grass and it went off immediately. I did get up on my own but at least I know that it does work. Every time I call there I don't have to sit on hold for an hour like some other places that I've dealth with and they didn't lie to me from the beginning that they cover all the United States.

4 years ago

check_circle

Verified Customer

star star star star star

Bill Canton, NC

One time I pushed it was a false alarm. I rolled over in bed and the pressure turned on the alarm. In less than a minute's time they had a professional on the line with me asking if I wanted transport or whether I was okay or if I would like to have family members contacted. They were very responsive and very professional. My biggest fear is that I would inadvertently get an alert and have it pass your system and the ambulance would show up here ready to take me to the hospital but I didn't need to go.

4 years ago

check_circle

Verified Customer

star star star star star

Marga Northridge, CA

They've been very responsive and allowed me to postpone returning some equipment because of the pandemic situation. We were unable to sue the cellular option because we have no cel lreception at my parent's house so that's the only thing as I would have preferred to use the cellular option. We've tested it several times and the response was very quick. I think it's a very appropriate solution for my parents who are 85 and 82 and it's been reassuring knowing that they have the system to use because they still live independently.

4 years ago

check_circle

Verified Customer

star star star star star

Ralph Ferndale, WA

I tested it several times. Sometimes I have set it off inadvertently because it was in my coat pocket on Sunday when I was at chruch and the seat belt of my car activated it. I've tested it other times to be sure that my GPS is working properly. I like the fact that I can use it in the shower. It's just a wonderful service that I have used and I appreciate it very much.

4 years ago

check_circle

Verified Customer

star star star star star

Carole Englishtown, NJ

Every interaaction I had with the customer service person was very helpful, respectful, polite, and they always knew what they were talking about. I like the ease of using it and that it makes me feel more secure. My big feedback is that one of the main reasons I chose this over other companies is that this does not need the internet because the internet in the area in which I live is very sketchy and there's nothing you can do about it.

4 years ago

check_circle

Verified Customer

star star star star star

Robin Ocala, FL

I've tested it and it works well. I was carying a box and the corner of the box hit the fall button. It alarmed and did exactly what it was suppoed to do. It called the people on my list and I got a call from the sherriff's office to confirm I was okay. It was really nice that htey were watching out for me. They're very helpful and informative and will go above and beyond to look for the answer to your question.

4 years ago

check_circle

Verified Customer

star star star star star

Timothy Edgewood, MD

We tested it in the beginning and the speaker boxes were very loud so it was easy to hear even with having them placed in different rooms. It was accidentally set off a few times by dropping the necklace and every time they were very quick at responding and asking if everybody was okay. Everybody was very helpful to the process, even before we made the committment. Any questions or concerns were very carefully explained.

4 years ago

check_circle

Verified Customer

star star star star star

Robert Lynn

Response time is super fast. my mother is 92 yrs old and still lives alone. She is still mobile but sometimes falls. She insist on staying in her apartment, so Mobile Help has been a great relief. Now we know when something happens. There have been a few false alarms until Mom realized she can't throw it onto the bed while changing. They are pretty sensitive.

4 years ago

check_circle

Verified Customer

star star star star star

Patricia Holland

I was apparently wearing my necklace transmitter too long & it set it off every time it registered I'd fallen but I hadn't. I was able to speak to them. The 3rd time I was sitting here perfectly still & it signaled mobile help again. I was o the phone & didn't over to answer. The next thing I know here's a policeman AND an ambulance. At least I do know now that it works. Come to find out the lanyard was too long on my necklace piece & everytime I bent over it thought I'd fallen etc. They told me to shorten it so that it's above my cleavage. I did that & it has behaved itself for 24 hours now.

5 years ago

check_circle

Verified Customer

star star star star star

Susan McKinney

Fortunately we've not had to use the system for an emergent need but recently I took my parents in a road trip. The button on my father's wristband inadvertently was pushed while playing with the great grandchildren. The dispatch response called out immediately and was so understanding and helpful. We all discussed later how much confide we felt now knowing the system works both at home and away from home!

5 years ago

check_circle

Verified Customer

star star star star star

Beverly

I like the fact that I can take it along with me because I work and I go different places. I feel more comfortable knowing that I've got it. The service that I received has been very good I thank the equipment is a little too sensitive. One night I was taking a shower and it detected that I had fallen which I had not and the next thing I know somebody from the sheriff's office was there to find out if I was okay.

5 years ago

check_circle

Verified Customer

star star star star star

Gloria Fountain, NC

When I needed help putting a package together, they did a great job explaining everything about the options that worked best for me. They're quick and you can learn to use it quickly because it is functional. I don't have any complaints about the device, it is a little heavy but it's just fine. I like the fact that I don't have to worry about them being to find me when I travel. The price is comparable to everybody else's if not a little cheaper.

5 years ago

check_circle

Verified Customer

star star star star star

Gloria

Accidentally I've tested it many times and they respond immediately. I believe they care about what is going on. Customer service was very knowledgeable and had great suggestions and were very thorough. It is just an excellent product and it gives me peace of mind knowing that with just a slight touch, someone is immediately there to make sure everything is okay with me and that is great comfort to an old lady.

5 years ago

check_circle

Verified Customer

star star star star star

Jeanne

We've been very pleased with MobileHelp so far. Although we have not yet needed it for an actual emergency, we did have a false alarm. That experience assured us that both the products and the service work as expected and advertised. All of our interactions with MobileHelp representatives--both in sales and in service--have been positive and helpful.

5 years ago

check_circle

Verified Customer

star star star star star

Bhupinder Seattle, WA

I've only had to speak with them a couple of times. It took them like thirty seconds to help me with my problems. I tested it actually a few days ago. We got a quick response. I would say within fifteen to twenty seconds there was somebody asking if any help was needed and what they could do to help. From when I started talking to the guy about what the device was about to receiving the device, it's been a very efficient process.

5 years ago

check_circle

Verified Customer

star star star star star

Dorothy Dallas, NC

I've never had negative results on anything that I've called to check in on. Even though I'm a fairly new customer, I feel like they've gone out of their way to assist me in any way. I'm very satisfied. I like the device because it's small. I can take it in my pocket book and it's not too bulky. I think it's fantastic. I was with another company paying more and we only had coverage inside my apartment.

5 years ago

check_circle

Verified Customer

star star star star star

Anne Daleville, VA

The times that I have talked to customer service have been great. One lady in particular was so good about understaning what I needed. I am really impressed with the lock box. I think the company's great and have enjoyed working with them. I would say they are very trustworthy. Everything so far has been right up to par. I have already been recommending it to others.

5 years ago

check_circle

Verified Customer

star star star star star

Anonymous Gas City, IN

I thought the sales person was quite knowledgeable. He answered all of my questions. When I had a false alarm they called back and took a lot of time to tlak to me about it and what needed to be done so that won't happen again. I wish there was a way to talk using the bracelet so you could say that this was only a false alarm. When I accidently set it off the response by everybody was just fantastic. I'm highly satisfied with it to this point.

5 years ago