Name: Medical Guardian
Rating: 4.4

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Guy Sirois Scottsdale, AZ

Yes we have it and we didn't need to use it but when we have hit the machine by accident they responded and wanted to find out if everything was okay and so it has been working for us and that is it regards. My husband has mobility problems and had some falls and when I go out it is useful to have a device like this to get help if he couldn't reach me. I didn't have to use it, I hit by accident and they answered quite quickly and it was good. I would tell them that it is working for us so far but always a case of not having an emergency it's not a total experience.

6 years ago

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Juanita Christopher Athens, AL

At the time, I lived alone and was having some health problems, so I just decided to get something and chose them. They have checked in with me from time to time without me having to call them or have an emergency. I know that they're there if I need them and I feel safer that way.

6 years ago

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Anonymous

A friend of mine had it, so I decided to give it a try. I wear the necklace every day. I've had to use it some 3 or 4 times and they're always there on the spot. The only thing is that the cord of the necklace is wearing out so I think I have to get a new one...

6 years ago

Reply from Medical Guardian

Thank you for the review. We're happy to have been able to offer you assistance when you needed us. Regarding your necklace, we may be able to help you out with that. Would you be willing to help us locate your account? Any information shared in your response will not be posted publicly. If you could provide us with your full name, address and phone number, we will reach back out. Thanks again and have a lovely day!

Apr. 4th, 2018

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Jim Patterson Laguna Niguel, CA

I decided because it has the GPS system. I haven't had to use it but I used it when I have neuropathy so bad I tend to fall. Well I haven't had to use customer support so I couldn't answer that. You know it it's a GPS system and that's important to me that no matter where I am in the range and its effective and they respond very quickly.

6 years ago

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Anonymous Grenola, KS

My son search several and got yours as the best. I used any time I am going out to the yard and inside the house when I am not feeling well. Any time I ever contacted for any reason they are on the line immediately. I never had any trouble and have had it for three years.

6 years ago

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Mary Lou Adkins Sulphur, LA

It was recommended as one of the highest and best service of all. Yes when my mother was passing out and I let them know she was passing out and response was very quickly to get her to the hospital. I have been 2 days without the lanyard and they supposed to call Sunday, I said I was going out on Tuesday and that I needed the lanyard to be here and set because I wouldn't would be able to receive it then and they were unaware of this, so I'm not too happy that.

6 years ago

Reply from Medical Guardian

Mary, thank you for the review. Looking at your account, it appears this request was taken care of. Please feel free to reach out if you have any other concerns. Have a great day!

Apr. 5th, 2018

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Marlene Mcginnis Boerne, TX

I saw an advertisement and just decided that day that I was going to get it. I have never had to use it. Well its fine as far as I know, my grand daughter pushed the button one time and they called me right away so I was pleased about it, they did call me right away.

6 years ago

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Mary Calderone Albuquerque, NM

It was the best price that I found and then after I got It, I was amazed about the best price. I have a history of falling so I pressed it that and someone came to help me, they are very helpful, they treat me like a person, its easy to use.

6 years ago

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Janet Hawkes And Griffith Matthews

I've had it for quite a while. I actually had it before my husband got to a point where he needed it too. We do wear the devices every day. Anytime we had to test it or something they have been there right away. There's never any delay.

6 years ago

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Johnny Howard Youngstown, OH

I just saw the ad and liked it. That was the main reason I got it. The button is easy to carry around but I really haven't had to use it, thank goodness. The little bits of interaction that I've had with them have been fine. I've always gotten the help that I need.

6 years ago

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Helen Sharp Milford, DE

I got it for my mother who is 97 years old. At that point she was living alone, so she would use it if she had an emergency or if she was frightened. Sometimes she had to push the button twice in order to get someone to answer the phone. I'm not sure if that was something to do with the service or the technology, but they just never answered on the first ring. We had to push twice every time. Still, they were there when we needed them.

6 years ago

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Annie Willison Glasgow, KY

I'm mostly by myself so after I had a stroke I decided I needed to have something to get help if I needed it. It's a handy thing to have, I can use it to get in touch with someone if I need to. It's a really good thing to have if you are by yourself like me.

6 years ago

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Helen Jane Comstock Aberdeen, MD

I think I got it after seeing an advertisement for it somewhere. I pay $35 a month for the service, which is reasonable. Thank God I haven't had to use it too many times. On a typical day I don't normally go out of the house, but I wear it. I could need it any time of the day since I'm 90 years old. The one time I needed it, somebody came out and helped me get back up. The only complaint that I really have is in regard to the button. When I press it, it seems to take them some good time to respond and talk to me. It's not long enough for me to worry, but it makes me a bit anxious.

6 years ago

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Audrey Ingle Des Arc, AR

I got it because I'm 90 years old and I live alone. I had to use it one time when I fell out in the yard. I wasn't sure if it was going to work because I was really far away from the base, but it worked out fine. I haven't had any trouble with it.

6 years ago

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Angeline Yordanoff Houston, TX

I chose them because they had high ratings and I thought they were qualified for the job. I test it every now and then but I have to push the button 2 or 3 times before I get an answer. It's also not loud enough when they answer. I'm still satisfied with the service they give me though.

6 years ago

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Cecilia Weislo Fort Worth, TX

I chose them because I didn't have to have a landline to use it. When my mother fell and couldn't get back up, she had to press the button. My family was called and we went into her house to pick her up. It worked very well and they were very professional and thorough.

6 years ago

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Anna Witt Fountain Inn, SC

I haven't had to use it for anything other than a routine monthly check. The representative that responds is always courteous, knowledgeable, and always get back to me fairly quickly. I do think they could improve on the speed a bit, but other than that it's all good. I wear the band on my wrist. Since the button is small, it's easy for me to handle it and carry it around anywhere I go.

6 years ago

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Rose E Free Soil, MI

At night there's someone with me, but during the day I'm on my own. I couldn't be by myself after I had 3 heart attack and a stroke, so I got this. I haven't had to use it but I feel a lot safer now staying here by myself. I know they are available in case I need them. I'm happy with what I have and the price that I'm paying for it.

6 years ago

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Connie Hudgins Olivehurst, CA

I am 76 years old and have an acre of land that I take care of. When I'm out collecting walnuts, almonds, or just doing anything out there, I make sure to have it on me in case I fall. The equipment is easy to use and whenever I check it they are quick to answer.

6 years ago

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Christopher Williams Roseville, CA

I signed up with them 2 years ago. I think they were the most responsive company when I called, other places took days to get back to me. Since then I've only really used it once but things went fine. I'm a bit disappointed because no one followed up with me afterwards to make sure that everything had gone well. Other than that, I don't think they're using the best technology. It's just hard to hear them from the unit.

6 years ago

Reply from Medical Guardian

Christopher, we are always looking for ways to better interact with our customers and appreciate your feedback in that regard. We are happy we were able to help out when you needed us and hope you are doing well. With regards to our products, we are always looking for new ways to better serve our customers' needs. Feel free to reply directly to this message if you are interested in learning more about any of our newer products, including our Active Guardian. Like your Mobile Guardian, it is intended for use both at home and on the go, but with some added benefits, including increased battery life. Have a lovely day!

Apr. 3rd, 2018

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Frances Williams Spokane, WA

They were the only company that we called, but they suited our needs. We make sure that my mom always wears it when we're not home. She has never had to use it but the times that we've tested it things have worked alright. Their employees are very friendly.

6 years ago

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Doris Mccollum Hillsboro, OR

My daughter decided to get it for. I wear my button all the time. I needed to use it once when I was out in the yard. I hit the button but when the thing just fell apart and broke. I haven't gotten around to replacing it yet.

6 years ago

Reply from Medical Guardian

Doris, thank you for reaching out. We will be in touch about your button. Have a great day!

Apr. 3rd, 2018

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Eleanor Matthews Alpine, CA

I got it since I really needed the protection at home. I've had to use it a couple of times. On one occasion I fell and broke my hip, a different time I fell when I was getting out of a cab. Both times they were prompt and courteous when they responded and did a good job. They've taken good care of me.

6 years ago

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E.W. New Orleans, LA

I've had to use it one or twice and we've had quick responses as far as I know. Once I just fell unconscious and, next thing I knew, I was in an ambulance on my way to the hospital. They seem to be very nice people and they do what they're supposed to do as far as I know. I haven't had any problems with it and have gotten good results. I guess it could always be cheaper though.

6 years ago

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John Anastasi Chicago, IL

I will put it on in the morning and whenever I get up at night. I always make sure that it's charged before I go to bed and keep it by my bed on a table. When I need it, I just push the button and talk to the person that answers. It always works for me and does that it's supposed to do. The only thing is that I keep rolling over it and triggering the alert unintentionally. I don't know if there's anything they can do about that.

6 years ago

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Jean Riley Winter Park, FL

I switched from a different company to Medical Guardian. I haven't fallen down or anything but so far I'm very happy with it. The only problem that I have is with the wristband, it's too big. I actually had to punch extra holes in it to tie it down and around my hand. The service is also a little pricey.

6 years ago

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Doris Nimmo Marshfield, MO

I fell on the floor once and was there for quite a while. I didn't think I could get back up on my own, so I pushed the button. Everything turned out well. They were here really soon and helped me get back up. They were very alert and called the people they were supposed to call. I think it's all working well.

6 years ago

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Mary & Julius Nemeth Columbus, OH

We've had several services before that we didn't like. We decided to try this one and so far we've liked it better than the rest. When we need it, we get help quickly. Basically, all I need to do is push the button and the people come on right away and send out the emergency squad. One thing I don't particularly like about the device is the light that shines from it. It's on all the time and since we have it in the bedroom we have to angle it so it doesn't bother us at night.

6 years ago

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David Ohlendorf Kersey, CO

I got it because it worked throughout the continental United States. I wear it all the time, no matter where I am, just in case I need it. I haven't had to use it yet, except for testing that is. The response I've gotten has been great so far.

6 years ago

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Kenyon Parker Frederick, MD

The device is very customer friendly and easy to manipulate. I also like the fact that it is portable, so I can take it with me wherever I traveled to. I've been satisfied with the service so far. When I press the button they are very efficient and quick to respond to me.

6 years ago

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Peggy F Chandler Goodrich, TX

I was getting less steady on my feet, so I started looking around for a service like this. When I found it, I decided to go ahead and get it. I've had it for 2 or 3 years now but I've never had to use it. When I first got started and registered, I scheduled my payment to start on a certain date but there was a bit of a mix up. I just contacted them and someone got it straightened out for me.

6 years ago

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Penny Hammack North Richland Hills, TX

Their system seemed to be the best at the time, that's why I picked it. I've fallen once since I started using it. They sent out somebody for me and things worked out well. The main reason I'm not very pleased with the service is the system itself. There's too much weight on the buttons and it's too much to be carrying around. Since carrying it in my pocket or belt is not really an option for me, it's very cumbersome. I also found out fairly recently that it's a little more expensive than some of the other medical alert systems out there, including the ones that have fall protection.

6 years ago

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Raymond Beatty Sun City, AZ

We received some information about them and since it looked like a good deal we went ahead and got it. My son insists that I wear the device on my neck all the time and I try to do that since I have a tendency to fall a lot. I can be walking along or sitting down and I'll just fall over. It can happen at any given time. I just have a balance problem, I guess my brain is not hooked up right to my legs or something. I've had a number of falls both around my house and also while I'm out in different places. Just in the last month I've fallen 3 times. Last Friday I fell and broke my toe but I was able to get to the doctor alright. One time when I needed to use it they weren't really quick, but they got here. They got to me and took me to the hospital in case there was some damage because of the fall. Actually, my son was the one that called them with it, so I'm not sure how quickly they answered the call. Still, I know that with the device I can get help very quickly whenever I fall. All I have to do is punch the button and I'll get a response. The only imitation I've found is that I have to be in or near the house for it to work. It's also a little expensive. We're on a very low income so I can't afford a lot of the bills that come from the hospital.

6 years ago

Reply from Medical Guardian

Raymond, thank you for reaching out. We're happy that you have been able to use your Home Guardian when you needed it. We did want you to be aware that we do have mobile options available that would offer you protection both in your home and on the go. Please reply directly to this message if you would like for a member of our Customer Care team to reach out with additional information about our mobile options. Have a great day!

Apr. 2nd, 2018

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Mary Lukens Abington, PA

Everything has been fine for me so far. Most of the time I don't even realize that I'm wearing the thing. Sometimes I even forget to take it off when I go out since I have to carry the GPS thing instead. I haven't really had to use it but I have bumped it by accident. They've been very kind and informative when responding to those calls.

6 years ago

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Nellie Faye Prescott Wrens, GA

I use it from the time I get up in the morning until I go to bed at night. I don't wear it if I go to town or church though. I've only had to use it one time and they were really nice. They are there when I need them and give me good service.

6 years ago

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Geneva Standeford Disney, OK

I just saw a commercial for them on TV and decided to get it for my mom. She wears it all day long, 24/7. One time she fell in the middle of the night and we didn't know until they called us to alert us. They were very prompt.

6 years ago

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Eva Weisel Los Angeles, CA

My children did the research and decided to get it for me. I've used it before and they have responded to my requests. I'm mostly satisfied with it. The only thing is that last August my husband passed away so I called to check on the premiums that we were paying. I thought we were paying for two people, but apparently the premiums are per household. It doesn't matter if one or two people are using it, the premiums are the same...

6 years ago

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ThomasVincent

One thing I don't like is that it frequently goes off without me even touching it. I'd be taking snow off the car roof, slamming the garage door close, or doing something like that, and the alarm will go off. It's driving me nuts. I was shopping the other day when that happened. I didn't even know it that they were trying to call me. The most upsetting thing is that they call my daughter and son in law and then send an ambulance to get me. I mean, I still think it's a wonderful service, I just don't know what to do about that.

6 years ago

Reply from Medical Guardian

Thomas, thank you for reaching out. Regarding your buttons, we would love to look further into your concerns. Would you be willing to help us locate your account? Any information you share in your response won't be posted to . It will only be shared directly with Medical Guardian. If you could provide us with the full name of the user and any other identifying information (i.e. address or phone number), we can look into your situation more thoroughly. We hope you have a great day!

Feb. 28th, 2018

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Janet Brattain Fort Wayne, IN

I got it because I live alone and needed the service. Right now it's just sitting on the charger, I don't even have it on me. I've only turned it on when I was playing cards and accidentally bumped it. They called as soon as I pushed the button and got in contact with me. I know that they are there for when I need them.

6 years ago

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Betty Capps Brentwood, TN

I have been with them for several years and I've been pleased. Thankfully I haven't had to use it for an emergency yet, but I've checked it just to see if it works. I feel better knowing that the device is right here by my bed and that I can use it to get help.

6 years ago

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Violet Buzzard Ponca City, OK

My daughter checked out all the companies and picked this one for me. I call them whenever I fall, doesn't matter if it's outside or inside of my house. They always come out to help me. If I haven't called in a while, they check in on me to make sure I'm alright.

6 years ago

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Kathy Sartell-Will Minneapolis, MN

I had my leg amputated and spent some time in a nursing home. When I first came home after that, I was getting out of bed and fell. I picked up my Medical Guardian, pressed the button, and they answered right away. They sent out the police officers to help me up and that was that. I have it in the counter charging all the time so it's always ready.

6 years ago

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Martha Clements San Mateo, CA

My children told me about it, so I decided to get it. I have it with me all the time but I've never had to use it. I just wish everything was in one piece so I didn't have to carry two things for it to work properly. Otherwise, it has been fine.

6 years ago

Reply from Medical Guardian

Martha, thank you for reaching out. We are happy that you are making good use of your Mobile Guardian overall. We do have a newer device, the Active Guardian, that may better suit your needs as it offers the same portability with an all-in-one design. We will have a member of our Customer Care team reach out to discuss this option with you shortly. Have a lovely weekend!

Mar. 30th, 2018

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Maria Zepeda Immokalee, FL

I got it because my elderly 90 year old mom needed it. She wears it but hasn't had to use it yet. The device is fine though and we've never had any issues with it. I'm just happy that we got it, I'm sure they will be there for her if it's ever necessary.

6 years ago

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Alicia Pardo Chicago, IL

My mother uses the pendant around her neck and she's comfortable with it. It's just very light and easy to use. Whenever we call them with questions they give us the answers that we need. We haven't had any problems with them, it's a very good product and we're happy with it.

6 years ago

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Donna Diekmeier Rochester, NY

I heard about them on the TV and decided to call them and get it. The button lights up so I can see it even at night. I've never used it though I've pressed the button accidentally once. It took them quite a while to respond, I was surprised by that, but they were very supportive when they answered.

6 years ago

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Margaret Memmer Wheatland, WY

I got it as a Christmas gift from my son and his wife. They just decided that I needed one and chose it for me. I've had it for 2 and a half months, but I get along well with it. I don't wear it outside because I'm mostly in my house, but I wear it and enjoy having it. I'm pleased with it.

6 years ago

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Celia Martin Fernandina Beach, FL

This is now my second year with them and I've been pleased with it. I have not had to use it for an emergency yet, but I've created a lot of false alarms. They have been very responsive to those and usually all I have to do is tell them that I don't have an emergency or a need for it. It all seems to work well.

6 years ago

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Joyce Foxx Oak Harbor, WA

I did a lot of research beforehand and since they were highly rated I picked them. Less than a month ago I had to use it when I fell out in the yard. They got me to the hospital, but everything worked very well. They met my needs right away. The only thing is that the battery on the device doesn't last very long. I have to put in a new battery way too often. I also wish I could take it with me on vacations or when I travel.

6 years ago

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Danny Keck Fayetteville, TN

I had to use them once while I was in the shower. I got dizzy and fell in there, so I called. When the woman came on the line I kept telling her that I was laying on the bathroom floor, but she couldn't hear me. Later on they transferred me to another man that could hear me and that called my fianc' to get me up, but I had to wait an hour on the floor for them to do that.

6 years ago