Name: Medical Guardian
Rating: 4.4

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Johnnie M Jamaica, NY

I think I saw it in a magazine. I didn't compare anything, I just thought that it would be okay. My sister has one, and I think she uses it at least once a month when getting on and off the bus. I believe that it is a great device. I like it and I think it's a great way to protect yourself. It seems to be no strings attached, and customer support is right to the point. I have tested it to make sure it was working and everything, but I haven't actually called for help yet. When I push that button to see if it's working, someone is on within two minutes.

6 years ago

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Rod Yerk Allentown, PA

My daughters purchased it for me. That's how I ended up with it, and it worked out well. The quality is fine, and I have no complaints. They have done everything I needed with them, and I've not had any issues with their service, that's for sure. About 2 weeks ago I had the flu and I was very weak. I was not able to get up out of my chair, so I eventually fell out of it. I had to use it 3 times that week. The response was very good, both from Medical Guardian and from the people who responded to my problem.

6 years ago

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Shirley Olson Seattle, WA

It came from my grand daughter and my son. I just use it when I'm in the house or out in the yard. It's easy, i just wear it around my neck, like a necklace, and all I have to do is hit a button. City light came out one time and turned all the power off in the neighborhoods and did some work on it, and all I did was call customer service back, and they had me hooked up again, so I was fine.

6 years ago

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Leo Funari Fremont, CA

We got it based on features, reviews and cost. We've been fortunate, and haven't had to use it for an emergency; only to check to see that it was working properly. They are responsive and answer questions thoroughly. They get back to you quickly; my things were taken care of, so that's good! It seems to be cheaply made, but it's very simple. My husband who is disabled understands how to use it.

6 years ago

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Bertha Mckellop Urbana, OH

I had looked around, and that seemed to be the best choice at that point. They have a few different options; they have a pendant and the other wristwatch-type device, and then they have the base unit. We had an occurrance where we needed to call the ambulance, and we were able to do that through the device. They were there when we needed them, and we were able to get the service that we were supposed to.

6 years ago

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Anonymous Newton, KS

The ratings on the internet convinced me on it. About four days after I signed up for it, I tipped over in a chair backwards, and I got myself pinned such that I couldn't reach the phone or anything, and it was in the middle of the afternoon. So there I lay! I'm in an independent living retirement community, and if I could have gotten the phone that would've fixed the problem, but I couldn't, so I hit the button. The ambulance was here about ten or fifteen minutes later, it got me up, end of story. It worked!

6 years ago

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Pauline M Patterson, NY

Basically, the cost and the service provided were very reasonable. I know there are better units out there, but it served a purpose. It was ordered for my mother because she lives alone. I would recommend it for other seniors living alone. They responded right away when we tested it, and the customer service people were fantastic and addressed any concerns I had. I did have an issue when I first got it, because I'd ordered a lock box, and they put the wrong code on the box that we had requested. It was one digit off, so it wasn't double checked when they sent it out, but that was resolved.

6 years ago

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L.M. Weatherford, TX

I picked them because I could get a very limited area covered. My philosophy is that since the only place that they couldn't see me are in my house and in my yard, I don't need anything out and about where people are hanging out all the time, I just needed something to cover me here. I got the medallion that I can wear when I'm showering so I have that option. I've had a couple of false calls because the cat broke the thing off one day and the next thing I knew there were EMT's at the door, so it works very well, but they were not happy about the fact that it was a false alarm. I haven't had to use the customer support, but it must be good, since the paramedic showed up!

6 years ago

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Shirley Ann Erie, PA

I saw the commercials on TV, and then when I talked to a customer service representative, I made up my mind to go with them. So far they've been a very good company to deal with, and I've already recommended them to friends. They're just very helpful and and take their time to answer questions. They don't rush you off the phone. So far, knock on wood, we haven't used it for an emergency; we've just done some testing on it. I really like the idea that if she even falls, then it sets off an alarm.

6 years ago

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Catherine Knittle Tipp City, OH

I compared all the ones that were out there. This one seemed to have better ratings, the price was decent, and it provided what I needed. It was very easy to set up. They walked me through everything. When I moved, and I had to take it with me, again it was very easy to walk through and re-set it up. It makes me feel more comfortable knowing I have it. It took me a couple of weeks to get used to wearing it around my neck. I should get better at carrying the mobile device with me, which I don't do as often as I should, but it's a comfort knowing you have it there when you need it.

6 years ago

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Marge Black

My son looked them up on the internet and thought this was the best, so he paid for a whole year for me. I've never had to use it but I've tested it to make sure it works about once a month and they're always very helpful. We've also had accidental button presses. On a Saturday the thing that I keep on the bathroom wall fell. When my son tried to put it back up, he hit the button and they came on right away. They were very nice about the situation.

6 years ago

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Nancy Meleski Flushing, MI

My children did some investigating and got it for me because they thought it was the best one. At first it was hard for me to get used to wearing the wrist one, but now I'm alright with it. The little strap that holds the it together slides back and forth a lot and it even falls apart sometimes. Because of that I have it tied down with a rubber band so that it stays put. I have it on most of the day. The only thing is that it doesn't really work if I'm too far out of the house, like when I walk to the mailbox. When I test it it takes a long time for the thing to connect and get someone on the line. It probably takes 2 or 3 minutes for them to talk to me. Because of that I was thinking that if anything happened and I laid on the floor bleeding or something, that 2 or 3 minute wait wouldn't be good at all.

6 years ago

Reply from Medical Guardian

Nancy, thanks for the review. Regarding your wristband, feel free to customize it howsoever you choose. Some customers change out the bands completely. A watch repair shop may be able to help you with this. Regarding response time, button presses should go through in under 60 seconds in typical conditions. Since this is not the case, we will have a member of our Customer Care team reach out to troubleshoot your Home Guardian. Thanks again for the feedback!

Mar. 15th, 2018

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J.K. Dripping Springs, TX

I just researched it and compared to other brands. I don't remember the details anymore, but it just seemed like the best one for me. One thing is that it allows me to go for a walk and carry the unit with me, so I can use it along the way. I haven't had to, but it does allow that. I have no negative experience, no complaints. It's all insurance policy: you hope you never need it, but you're willing to pay for it in case you do. So, even though it is rather expensive, it's something that I think I'm willing to pay for.

6 years ago

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Jim Monroe Portland, OR

My husband had seen it somewhere in advertising. Sometimes it takes a little while to get through to them when I try to do tests or something like that. I've only used it one time where where it was an emergency, but I have tried to do tests and sometimes it takes a while to answer. I had to use it about a month and a half ago. My husband was unconscious, and they had to take him to the hospital. It was a good experience with them; they stayed on the line with me and helped me do compressions and and try to get him to breathe.

6 years ago

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Carol Endsley Bigfork, MT

I was living alone, and I decided that since I work a lot out in the yard during the summer, if I happen to fall or get hurt, I would like to be able to have access to help without having to figure out how to get back in the house to get to the phone. I'm glad that I have it on hand in the event that I do need it. If I do need assistance, it would be available, and it's a comfort to know that I've got access to help if or when I need it.

6 years ago

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Francis Marritt Darlington, SC

I was just looking around the internet and they seemed to be the best choice out of all the other ones. To be honest, I haven't used it yet. We have tested it to make sure that it works but other than that we haven't done much in the couple of months that we've had it. They have answered every question that I've had so far though. It works well and they seem to be fast.

6 years ago

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John Kelly Tampa, FL

My sister in law recommended it to me, so I got it. I don't have any concerns about it. The device itself is good quality. I usually wear the wristband and sometimes the necklace whenever I'm alone. If there's anyone else around in the house though, I don't use it. Overall it's a very good thing to have when you're disabled and live alone. If I fall and can't get up, I can use this to call for help.

6 years ago

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D.E. Sherburne, NY

We had a conversation with an agent that explained a lot of things about the different services. In the end, we just picked Medical Guardian. We haven't had to use it yet, but recently we had to call them because we were having issues with a part of the device. They walked me through different ways to correct the situation and, since it was not fixed, they sent me a new device the very next day. I mailed the old one back and put the new one to work. It was really fast service. When we test it everything goes fine, we haven't had any issues. They're a reliable company.

6 years ago

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Anonymous Fort Collins, CO

My son in law was a great researcher. He helped me look up different companies and together we picked this one. He has since passed, but I still have it with me. I'm really used to the button so I don't even pay attention to it anymore. I hardly ever remember that I have it on me. Any time I've tested the it everybody is really nice. The price is a little high but I feel comfortable having it so it's worth it.

6 years ago

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Lalo Olagues Riverside, CA

I kind of shopped around and, since they offered the best value for what you got, I went with it. The button is easy to use. I haven't had to use it for an emergency, but I check it once a month and they are always courteous, professional and genuinely concerned about me. They want to make sure that everything is ok. I know that there are other companies out there that are cheaper, but Medical Guardian offers a better service I think.

6 years ago

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Sherrye Coleman Pearland, TX

I saw them advertised somewhere and since they looked like they were honest I got it. Customer service is always there to answer whatever questions I might have. They're great people and the button is easy to use too. I haven't had to use it yet but I test it every once in a while to make sure that it's still connected and working. The service is a little expensive, but it's worth it.

6 years ago

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Liliane D'Ornano Logan, UT

To tell the truth, I just saw their ads somewhere and, since it sounded like the best option for me, I got it. So far it has been great. I wear it from the time I get up in the morning until go to bet at night. In the very beginning I didn't know how to use it or anything, so every time I made a sudden move the button would go off. They would call me immediately every time and that made me feel more secure. I think the price is pretty high, but I have nothing to compare it against to really know...

6 years ago

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Joanne Mcreynolds San Antonio, TX

My daughter decided to get it. I keep it right here in the kitchen counter and I've only called a couple of times to check and make sure that it's working. I didn't realize that the machine was not working quite right the first time I tested it. I pressed the button and they called one of our neighbors whose number we had given to them in case of emergencies. She came over to check in on me and see if everything was alright. That was good, but I had to adjust a few things. Still, they seem to respond quickly.

6 years ago

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Homer Nard Belleville, IL

We used to have a similar device with my home alarm system but that wasn't good. When we pushed it, it wouldn't connect to the person on the other side. This one is still pretty new to us, but we've been getting excellent customer service. We haven't had any problems with it. My husband has the device and he likes it. He takes it off when he goes to take a shower. I know it's supposed to work even there but I don't know why it just didn't seem to work there. Maybe it needed to be powered up or it got too wet or something. It is kind of expensive for us though.

6 years ago

Reply from Medical Guardian

We thank you for reaching out. it appears that your husband's device may be malfunctioning. All of our help buttons are rated for shower use. We will have a member of our Customer Care team reach out to troubleshoot your device. Thanks again for the review!

Mar. 15th, 2018

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Lou Vance Rock Hill, SC

My son looked it up and got it for me. I guess he liked it. I usually leave it at home, I don't wear a piece of plastic on a shoe string when I can wear my gold jewelry or something else that's decent. But I leave it at home all plugged in and if I need it I push the button. I haven't had a reason to use it but I think it's good. I love the fact that it comes with the lock box in case somebody needs to come in to help me.

6 years ago

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Lorraine Matthews Delray Beach, FL

My daughter was the one that picked this out for me because I was falling a lot. She lives in Georgia and had everything hooked up and ready so that I could have someone there to help me if I needed it. The thing is amazing. I have the button around my neck all the time. I really have not had an emergency where I needed to be rushed out of the house, but it's good protection to have. I've pressed the button by mistake before and they were very quick to respond to my call. They're always very caring too.

6 years ago

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Anonymous Boise, ID

My daughter researched everything for us. Together we all decided to get this one since I'm my husband's caregiver and this gave us everything that we needed. We haven't had to use it, but I'm not concerned about the device or anything. I wear it since it's mobile though we have to be careful when we sit or stand since we don't want it to go off by accident. It's not the least expensive service, but that was not the point when we got it. We wanted something that would work best for our and our lives. In these cases, money is not really important. I do hope we never have to use it.

6 years ago

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Kathy Britt Weslaco, TX

When I was picking one out, it mostly came down to the price. About seven weeks ago I had to use the device and everything went excellent. I fell out of bed and got hurt so I pushed the button. I was quite a distance from where the machines were but the person that came on was able to hear me and I could hear them without a problem. They sent someone to help me and things were wonderful. When I needed to switch over to a different machine that was easier to use, they swapped things very quickly.

6 years ago

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James Belk Baytown, TX

I think I talked with two or three representatives from other companies at the time. I was looking for an inexpensive solution but they were all about the same price, so I ended up going with Medical Guardian. The button is not necessarily comfortable to use, it just hangs around your neck all the time. I'm not really used to it. It's convenient and easy to use though. I was surprised when the battery on the thing went dead. They contacted everyone on my emergency list and let me know I needed to go and charge it. At first I thought that was humorous but then I just realized I had to charge it every night or they would contact the five people on the list every time. That was embarrassing.

6 years ago

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Jamillah Wheaton

I researched and thought they were the best ones for me since it's so accessible and easy to use. When I test it, a voice comes on as soon as I push the button and I can easily communicate with whoever is only the line. The only time I've had to use it was when my sugar rate was extremely low. I was home alone with my granddaughter and had to use Medical Guardian. The EMTs got here right away. The buttons are easy to conceal and everyone thinks it's just a necklace. It's not cumbersome at all. I've been satisfied with it.

6 years ago

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Patricia Pfaff Mims, FL

My daughter decided to get this for me. On a typical day I put it on when I get up in the morning and wear it all day long. Whether I go out or not, it's with me. I'd like it better if it wasn't quite as big as it is and if I could have a watch or something else. It's quite ugly actually. It makes me feel like my neck is bending over. Besides, if I lean against something the button gets triggered very easily. That has happened a couple of times already. One time it happened while I was putting clothes in the washing machine and it took a good 4 minutes before anybody got back to me on that occasion.

6 years ago

Reply from Medical Guardian

Patricia, thank you for reaching out. We're happy that you keep your unit with you all the time. We may have some other options available that might meet your needs a bit more. We will be reaching out to discuss these additional options with you. Have a great day!

Mar. 14th, 2018

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Jean Campbell

The salesman that I talked to was very upfront. He gave me all the information that I needed and was very helpful, so I signed up and got it for my mom. Thank god we never had to use it, but I have no complaints about them. They're a good company and their product is good quality. Though we had to stop using the service since my mom moved in with me.

6 years ago

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John Grider Bowling Green, KY

I researched on the internet before getting it. The button is compact, I can wear it on my belt and I don't even know that it's there. I wear it every day but I have been lucky in that I have not fallen. I've tested it though and it's very effective. It's a comfort to know that it's there. I've had very little contact with customer support. I had to call them early on to know how the button was doing but that was the only contact I've had with them.

6 years ago

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Hortensia Gunter Saint George, UT

My daughter bought it as a gift for me since she lives in Texas. I do yoga classes every day, go to meetings, and do things like that, so I take the little device with me everywhere I go. I just feel more secure having it with me. If anything happens, I know that I will be protected. I've talked to them a couple of times to test the button and such and it works ok. I'm happy and thankful to have it, it's a wonderful technology that can help a lot of people like me.

6 years ago

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Daniel Norton Silex, MO

It's all really handy. You have the necklace, the bracelet, and the base itself. We haven't had to use it yet but we've tested it all around the house. It works great and we know we have some security in case we need it. They also call us all the time to check in with us. There's really no big commitment with them or tricks to make you stay and the price for the device is fair. It was 4 times cheaper than the others we looked at.

6 years ago

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Julio Velazquez Long Island City, NY

I used another service for about 2 or 3 weeks that was connected to the phone line, but I've liked Medical Guardian better. It is Wi-Fi so it's much easier to move the base around put it somewhere if I need to do that. After getting it I very quickly decided to send the other one back. The button is comfortable. I have not had to use it for emergencies but I trust that they will be responsive. I'm a little bit concerned since it seems to take them longer that I expected to answer the calls. You know, when you're in an emergency situation you start to relax a little the moment someone responds to you, so I'd expect them to be quicker about it. I've also been told that if I'm going to spend a long time visiting family or something I can take the base with me, but I haven't tried that yet. When I call them using the button the reps that respond don't really know the answers to what I would consider to be basic questions about the company. If it's not related to an emergency they don't know the answer and I don't really like that.

6 years ago

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Joseph O'Leary

My husband has severe hearing deficit. If I were to fall while he's in another room, he wouldn't be able to hear me to come and help me. Because of that it's very important for me to have it on. I even wear it when I go to bed. We have not had to use it on purpose, but the cleaning girl pressed the button by accident when she came by. They responded quite quickly and we just told them it was a false alarm. If it had been for real we know they would've answered well.

6 years ago

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Anonymous Tonganoxie, KS

I saw it advertised somewhere and since they were one of the best in some lists that I looked at I went with it. I wear it everyday, though the little thing is not as convenient as I would've liked it to be. There's just too many pieces that go together and it's too complex. Whenever I communicate with them I'm impressed though. I feel comfortable knowing that they are there.

6 years ago

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Naomi Kauyoumjian Upper Darby, PA

I did a little research and I spoke with quite a few companies before calling Medical Guardian. Since I liked what they had to offer I got it for my mother. She has had to use it quite a few times and it has been a real blessing for us. It's an excellent company, I highly recommend it for anyone that lives on their own or even just for elderly people.

6 years ago

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Jean Adams Raleigh, NC

My cardiologist recommended it to me, so I got it. I wear it all day, every day. I have not had to use it for an emergency, but it's a real comfort to have it on me. When I test it they're always right there and respond well. I feel comfortable having it as protection. At one point something happened to my wristband and I called them. In two days I received another one to replace it. They're always very courteous and caring in the conversations that I've had with them. I just feel very comfortable with them.

6 years ago

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Kathy Borgman

I researched different services and liked this one best, so I got it. One of the reasons I went with them was that it felt more reasonable and affordable than some of the other services. The button is easy to carry around and it works wherever I go. I really haven't had to use it, thank goodness, but I wear it all the time. When I push the button to test it they've been there right away and have been very pleasant too.

6 years ago

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Lindanne Martin Arlington, TX

My father has one and he suggested I should get one too, so I did. I wear it when I'm alone in my house but I don't really take it with me when I go out in public. That's mostly because I know that someone will be there to help me if I fall. I've never had to use it, but when I tested it, everything was fine. The company itself is fine, they are a little overpriced though...

6 years ago

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Barbara Miller Lincoln, NE

I got it for my mom because she could get the GPS unit and didn't need to have the base station. Besides, the price was about the same with or without it, so that didn't really matter. She hasn't had to use it but she accidentally set it off a few times. Whenever that happens they just get a hold of her and help her reset everything. They're very good help.

6 years ago

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Linda Sherman Petersburg, IN

I saw it advertised online and decided to investigate it before signing up. I've never had to use it but they answer every time I test the system and everything works fine. I gave them two telephone numbers they should call before contacting the ambulance and they said they'd do that. The necklace part of the device fell apart once and I called to ask for another one. They said that it would cost me so and so to replace that so I just told them I'd cancel and go with someone that wouldn't charge me to replace the equipment. Immediately after I said that they told me they'd send a replacement for free. I mean, I'm old but not stupid and I know they all try to get more money from you with this kind of thing. I know some old people are dumb enough or trusting enough to fall for it, but I'm not. I gave them a little fight and got it for free, so I'm happy with it.

6 years ago

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Alan House Warwick, NY

I did some research online and got it for my father. He has never had to use it for an actual emergency, but in terms of testing the button each month everything has worked well. There have been no issues and we get good customer support. We've had some trouble with the devices though. Sometimes my father has trouble pressing the button. He has to press and hold it for a good length of time for it to go off and that can be hard for him. He's also hearing impaired, so it's hard for him to communicate with the people on the line. I'd like it if there was an option to make the speaker louder or for it to have some kind of text that he could read instead. That would be helpful.

6 years ago

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Betty Liston Oklahoma City, OK

After talking to the salesman I just ended up liking it better than the other services and people I've talked to. I've been fortunate in that we have not had to use it, but I make sure to test it every month to make sure that it's working. Everything works alright every time. It's simple and easy to use. It's super user friendly and the only negative thing is that the wristwatch band is kind of useless. They need to improve it. The pendant is fine and very comfortable though.

6 years ago

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Anonymous Monticello, NY

They just seemed to meet all the needs and wants that I had, so I called them to check and got it. I haven't had to use it, but having the service makes me feel secure. The button is comfortable and I wear it everyday. Some of the other devices need to be charged often, but with this one I don't have to worry about it too much. The only thing I'm not quite happy with is the fact that when I press the button I don't get a response immediately, I have to wait. It's a bit expensive, but it's satisfying and serves my purposes well.

6 years ago

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Jean Nesbitt Carbondale, KS

I just found them online, called them, and went with it. I had to use it one time that I was having trouble getting out of bed. I pushed the button and they called the EMTs who came out and helped me get up. They were just wonderful and got me help really quickly. Things worked out really well. It's very easy to use it, though I think the price is a little high compared to what other people pay.

6 years ago

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Margaret Rumley Verona, PA

They had the best value for the features and service they provided, so I got it for my mother in law. She's 92 years old and lives in Pittsburgh while I live in Michigan. I know she keeps the unit on her all the time and based on the feedback she has given me, the device is easy to use and very comfortable. Charging it is very simple too. They are very prompt at responding and we're satisfied with the service.

6 years ago

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Doris Johnson Baraboo, WI

We looked things up on the internet and they were listed as number one in the surveys we saw. We got it, but so far I have not had to use it. I wear the necklace all the time and take the battery with me when I go out shopping or when I'm around the house. They've always come through when I call to test things. The only thing is that it often turns when I wear it so the button ends up facing my blouse where I could push it by accident. I've been satisfied with it though.

6 years ago