Name: Medical Guardian
Rating: 4.4

check_circle

Verified Customer

star star star star star_border

Anonymous Madison, WI

Everybody is very easy to work with. They are friendly and polite and the rules are followed. The device is easy and functional. It is sensitive but they answered quickly.

3 years ago

check_circle

Verified Customer

star star star star star

Mary Tallahassee, FL

Their device is very convenient and very comfortable. It doesn’t get in the way. It is easy to take off and put on. I like the magnetic clip.

3 years ago

check_circle

Verified Customer

star star star star star

Anonymous Roanoke, VA

I think medical guardian is simple to use. I am pleased with it. I like the fact that it frees you to live alone and to have freedom.

3 years ago

check_circle

Verified Customer

star star star star star

Linda Hubbard Nashua, NH

I accidentally rang button while figuring out how to use it and immediately was talking with an operator who was very nice and attentive.

3 years ago

check_circle

Verified Customer

star star star star star

Chuck Duford Racine, WI

We are happy that what we were told we were getting is what we got. The piece of mind we have because our dad has Medical Guardian is priceless.

3 years ago

check_circle

Verified Customer

star star star star star

Mike Remmel

The sales representative was very accommodating, friendly and made it even easier to choose their product which sells itself.

3 years ago

check_circle

Verified Customer

star star star star star

Doris S

I have compliments on my necklace people do not realize it is an emergency alert. All the customer service people are nice and helpful!

3 years ago

check_circle

Verified Customer

star star star star star

Anonymous

Everything is good. We tested it as soon as we got it and the response was adequate. I like that is a pendant and that it has a range of 1300 feet.

3 years ago

check_circle

Verified Customer

star star star star star

Glenda

I like it because it gives me comfort in my home. Also I can go anywhere as a part of it. Everybody has been nice and answer right away.

3 years ago

check_circle

Verified Customer

star star star star star

Renae

Having it around my neck all the time is an adjustment but I don’t have any issues using it. Everybody was helpful with assistance.

3 years ago

check_circle

Verified Customer

star star star star star_border

Anonymous

It has been a couple of weeks and I like. Everybody seems very nice and helpful when I call. it doesn’t hold a charge very long, only about 2 days. It tests well.

3 years ago

check_circle

Verified Customer

star star star star star

Christine

I like that it works and they contact us and let us know when a fall has happened every time. They have been very compliant and helpful.

3 years ago

check_circle

Verified Customer

star star star star star

Betty

It's convenient and it looks good. People think it is jewelry. I like that I can take a shower with it. I think it is very good.

3 years ago

check_circle

Verified Customer

star star star star star

Sharon

It makes me feel safe. They had to send me a new battery because it didn’t work when I tested it and now it works fine. They handled it right away.

3 years ago

check_circle

Verified Customer

star star star star star_border

Norma

It’s easy to wear and testing it was easy. I ended up speaking to someone and they were helpful. i do get a little bit confused about charging the main unit.

3 years ago

check_circle

Verified Customer

star star star star star

Carolyn kraus

From ordering to receiving to every day wear this company has been great! I even get alerted when my mother-in-law forgets to charge her button.

3 years ago

check_circle

Verified Customer

star star star star star

Pat hanson

I have not had to use it but just testing the devices has been very easy. I hope I never have to use it but very happy I have it.

3 years ago

check_circle

Verified Customer

star star star star star_border

Sue Zuber, POA on behalf of Mary Dailey

The process to set-up was easy and representative was knowledgeable and friendly. The button was easy for Mom to wear and provide assistance when she needed it.

3 years ago

check_circle

Verified Customer

star star star star star_border

Robin sidwell

Have not had to use system other than testing it. Response time quick. However difficult for my dad to be heard unless base unit very close to him. He has wrist band pendant

3 years ago

check_circle

Verified Customer

star star star star star_border

Anonymous Washington, DC

The device is too big and hangs around my neck. I wish they would make it a little smaller. It is easy to use. Customer support is very good and patient and kind and prompt.

3 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Helenann And Tom Pottstown, PA

You need to do a much better job taking care of seniors if you want to make good products. The first time it went off automatically when we were watching TV, they didn’t call the house, they just called the police department who showed up at the door. I was not happy with that. I am sending the device back.

3 years ago

Reply from Medical Guardian

Hi, Helenann And Tom. Thank you for your review. We are sorry that you had this experience. We are going to send you a private message to gather account-specific information so that we may investigate this for you. Thank you.

Jul. 6th, 2020

check_circle

Verified Customer

star star star star star

Cecile Heavener, OK

It is kind of heavy around my neck but otherwise it’s alright and I don’t have any complaints. I wear it all the time.

3 years ago

check_circle

Verified Customer

star star star star star

Anonymous Lansing, MI

There is nothing I don't like about it. It is very handy its very handy and I'm glad I have it. They are very good on getting quick response for you.

3 years ago

check_circle

Verified Customer

star star star star star_border

Anonymous Roanoke, TX

The charging unit flashed continuously; was bothersome during the night. The wrist button was very sensitive; would go off for no reason w/o being pressed

3 years ago

check_circle

Verified Customer

star star star star star

Arlena Cude (daughter of J L Hesteande) Decatur, TX

We haven't had to use them, but they have been friendly during the once a month checks and the conversations on the phone when setting up.

3 years ago

check_circle

Verified Customer

star star star star star

Anonymous Yelm, WA

They are very kind and considerate, very thorough. I tested it at the beginning of the month to make sure everything was working fine.

3 years ago

check_circle

Verified Customer

star star star star star_border

Davine Warner Robins, GA

They came on a second or two after I pressed the button. It gives me a sense of security because I'm able to contact someone in the event that something happens.

3 years ago

check_circle

Verified Customer

star star star star star

Ronnie Arlington, TX

I did test it when I first got it and it was nice. I appreciate having someone to talk to rather than just sending a signal off.

3 years ago

check_circle

Verified Customer

star star star star star

Jean College Station, TX

WE tested it and it worked fine. I enjoy wearing the necklace and the bracelet is a little rough on my skin so I don't wear the bracelet.

3 years ago

check_circle

Verified Customer

star star star star star

Linda West End, NC

It's a little expensive. I don't dislike it at all. I just have to make sure that I have it with me when I go out of the house.

3 years ago

check_circle

Verified Customer

star star star star star

Steve Atlanta, GA

I like the convenience of it. I tested it when I first got it. They answered in a timely manner and seem pretty thorough.

3 years ago

check_circle

Verified Customer

star star star star star

Anonymous Independence, OH

Customer service good when I call with questions . Excellent response when push alert button . Equipment easy to set up .

3 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Jaime Pagan Yulee, FL

Lousy equipment lousy service lousy support, equipment doesn't work refund not given after I returned the equipment, This is the worst company I am going to report them to the BBB. I finally got a partial refund from them, claiming that i had it for over a month and it had worked for part of that time, they kept almost a third of the price i paid. Company is one to stay away from.

3 years ago Edited January 10, 2024

Reply from Medical Guardian

Hi, Jaime. Thank you for your review. We are sorry that your experience has been less than satisfactory. We're going to send you a private message to investigate your refund issue for you. Thank you.

Jun. 17th, 2020

check_circle

Verified Customer

star star star star star

Nancy Boude Loveland, OH

It works great I used it already my husband and I have never used any thing like this. I am very happy and I feel safer with this

3 years ago

check_circle

Verified Customer

star star star star star

cheryl bishop, daughter of Delores Milwaukee, WI

easy to order, easy set up, pleasant customer service reps. have not needed to use for emergency yet so cannot rate that

3 years ago

check_circle

Verified Customer

star star star star star

Anonymous Waterford, MI

I like the fact that I can wear it on my neck or I could wear it on my wrist. I had to use it for to notify the fire department to come.

3 years ago

check_circle

Verified Customer

star star star star star

Marilyn Buffalo, NY

I've hit it a couple of times and they're right there when it rings to make sure I'm alright. I have the bracelet all the time.

3 years ago

check_circle

Verified Customer

star star star star star

Gordon Charlotte, NC

It's fine. It occasionally comes apart, which is something I've had to concern myself with but other than that it works fine.

3 years ago

check_circle

Verified Customer

star star star star star

Charyle Charlotte, NC

Their response was immediate and the gentelman wanted to make sure it wasn't an accident. Customer service and their response time is excellent.

3 years ago

check_circle

Verified Customer

star star star star star

Rita Newburgh, IN

I tested the device last week when my son hooked it up for me. They answered right away. It makes me feel safe having it.

3 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Gwen Vandergrift, PA

I have had it for several months and they had never sent me papers which I asked for by phone a couple months ago for the addresses of people. They have not sent me papers or called me to let me know of the peole in my area that had keys to my home and could come within five minutes to help me. They have not replied to me. I only wish they would contact me.

3 years ago

Reply from Medical Guardian

Hello Gwen and thank you so much for the feedback! We are sorry to hear that you found your experience less than satisfactory. Please respond to the following private message and provide us with your account details so we can investigate your experience. Thank you again for the feedback Barbara, and have a great day!

Aug. 20th, 2020

check_circle

Verified Customer

star star star star star

Hubert And Barbara Ocala, FL

They were easy to work with and they were thorough and polite. I just like the fact that the device is convenient. When I tested it, it worked fine.

3 years ago Edited January 10, 2024

check_circle

Verified Customer

star star star star star

Rosa Skokie, IL

Convenience. I like the wrist band to a very high degree. Fortunately we haven't had a time to use it. With testing, it works well.

3 years ago

check_circle

Verified Customer

star star star star_border star_border

Diane Santa Maria, CA

I used it in October and it worked but I fell yesterday and it did not go off when I fell. It takes a long time..if you're hurt it takes a long time for them to answer and then go through. It's too heavy. I wear it everyday.

3 years ago

Reply from Medical Guardian

Hi, Diane. Thank you for your review. We are so sorry that your device did not go off when you fell and hope that you are OK. We're going to send you a private message to collect account-specific information so that we can investigate this issue for you. Thank you.

Jun. 5th, 2020

check_circle

Verified Customer

star star star star star

Libby Wilmington, NC

We tested it about 2 weeks ago and everything tested out perfectly. They answered us immediately and anything I've asked a follow-through.

3 years ago

check_circle

Verified Customer

star star star star star

Jeanette Barnegat, NJ

They are very helpful, friendly, and patient. I like the peace of mind knowing that when I'm not here my mom has help available.

3 years ago

check_circle

Verified Customer

star star star star star

Leroy Louisville, OH

They're immediately on the phone if I press the button. All the people I've talked to have been extremely courteous and solicitous to my needs.

3 years ago

check_circle

Verified Customer

star star star star star

Grazyna Sussex, NJ

It looks good. I wish I didn't have to wear it on my nek or my wrist. But I think it's as good as it can be. They pay attention to me, which is nice.

3 years ago

check_circle

Verified Customer

star star star star star

Dolores Seminole, FL

I like it very much. It's not uncomforatable or anything. They answered all my questions and everything when I first got it.

3 years ago

check_circle

Verified Customer

star star star star star

Karin Bremerton, WA

It was very easy to set up and easy to use. We actually had to use it this morning and it works well. They're v ery attentive and quick.

3 years ago