Name: Medical Guardian
Rating: 4.4

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Matt Sovine Melbourne, FL

Guardian was returned unused and payment was to be refunded to the credit card it was charged against. Somehow the amount was credited to the account we were not going to be using.I wonder how many older folks lose their funds this way?

3 years ago

Reply from Medical Guardian

Greetings and thanks for the review. We are sorry to hear that your experience was less than satisfactory. Please respond to the private message following this one and provide us with your account information so we can better evaluate your experience. Thanks again for the review, and have a great day!

Mar. 1st, 2021

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Karen Phillips Watertown, SD

My mom hasn't needed to use it yet. However, when we have done the testing each month. They are right there and so very kind.

3 years ago

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Mary Hall Loganville, GA

I had several calls checking to see if I was ok. I had push my button by accident and didn't realize it. Immediate response from them.

3 years ago

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Arthur Grand Ledge, MI

They've been very good and responsive when I call them. We don't use it often, but when we do they are very quick to respond.

3 years ago

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Anonymous Pawleys Island, SC

I like the fact that I can shower with their device. When I tested it, they told me what to do which was very refreshing.

3 years ago

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David Glendale, AZ

The device is pretty heavy, but it's very convenient. I tested it last December and got an immediate response, they were very quick and helpful.

3 years ago

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Verified Customer

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Anonymous The Sea Ranch, CA

I don't have anything I dislike about their product. I've tested it a couple of times and they always answer to see if it's a test or emergency.

3 years ago

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Hattie Manning Forney, TX

Because I have not had to actually use the service, but when I tested it I got a contact within about 20 seconds. So I can't say for sure how the service would work.

3 years ago

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Kathy Wearne Otsego, MI

She fell in the bathroom last week but her medical alert did not go off. I'm not sure if she didn't fall fast enough or far enough or what the deal was.

3 years ago

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Dreams Chester, VA

The medical alert device is really sensitive, which is a good thing when you need help. So far, everything is going really well with the device.

3 years ago

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Anonymous Glenview, IL

When we talked to someone in customer service after testing it, the girl was very polite. It's a very good thing for us to have in the house in case of emergencies.

3 years ago

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Doug Bloomington, IL

This system and device is very easy to set up. It's very prompt to get in touch with someone, so it's useful in an emergency.

3 years ago

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Dottie Lebanon, TN

The wristwatch is a little too hard to get on, but every time I've used it they have picked up the phone and responded.

3 years ago

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David Westmont, IL

I went with Medical Guardian's device because of their price. I tested it shortly after receiving it and everything worked great.

3 years ago

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Joann South Saint Paul, MN

I like that I can wear this device around my neck. Just yesterday, I tested it and someone called me right away to make sure I was okay. I'm very pleased with this device.

3 years ago

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Anonymous Saint Paul, MN

Makes me feel safe and I am happy with it. They explained everything really well. Overall it has been a good experience.

3 years ago

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Joetta Belton, MO

Medical Guardian sent the ambulance when I needed to go to the hospital. I have it with me all the time. I am satisfied.

3 years ago

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Carmelita Peters Bluefield, WV

I feel safe when wearing it. Great support from the company employees. No hidden charges and good recommendations tailored to my needs.

3 years ago

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Suzanne Sankey Smyrna, TN

I hadn't had it very long when I accidentally pressed the button A monitoringerson answered immediately and was polite.

3 years ago

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Victor Hamilton Mount Vernon, WA

A little bit heavy and if I use the cord around my neck, the unit swings into my pacemaker. Technically, it is GREAT. My family is pleased that I have it.

3 years ago

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Carol Hale, MI

So far I feel I can only rate the battery life since I haven't need any emergency service. When on the charger the battery dies recharge quickly

3 years ago

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Cindy Odom my mother uses it Bostic, NC

Have been there for our mother when we couldn't be has always worked and our mother feels more safe knowing she has help if she needs it

3 years ago

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Charles Szabo Clayton, OH

Very easy to set up and use. We have had it for a couple of months and it gives my mother, who is 98 , a feeling of safety .

3 years ago

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Anonymous

Having this device relieves all my fears of being alone. I've tested the device many times and the response is always very good.

3 years ago

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Anonymous

I hate the fact that it takes five days to charge, so I have to go without wearing it which isn't doing me any good for $50 a month. The device is fine, I'm just not happy with how long it takes to charge.

3 years ago

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Daryl P

Their customer service is very knowledgeable. When I tested the product, it worked and they were quick and efficient in contacting us.

3 years ago

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Victoria L

They offer a quick response and are very polite and knowledgeable. I've tested it twice and both times they responded immediately.

3 years ago

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Anonymous

I'm very comfortable to wear their medical alert device. When I tested it, they were quick to respond and everything worked good.

3 years ago

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Mary Ann

If I make a mistake and hit the button, they call me immediately and ask if I am okay. Everyone that has called me has been good.

3 years ago

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Gerald

Every place I try it, it seems to work. I run tests about once a month from various locations. So far everything is okay though it could always been improved.

3 years ago

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Linda

It’s for my mother. She uses it so it gives us peace of mind. We had a lot of support setting it up. They were very helpful and professional. We’re good. The response time when we tested it was immediate.

3 years ago Edited January 10, 2024

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Anonymous

It is way bigger than I thought it would be and I thought they would send it on a chain not a little rope. It works fine and they answer immediately.

3 years ago

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Verified Customer

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Christopher

When I ordered it, the salesperson was very helpful. When I first got it, I tested it and it worked really well. It was easy to use.

3 years ago

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Verified Customer

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Anonymous

When she needs it, she pushes the button and somebody responds right away. They are very good about telling her what she needs to know.

3 years ago

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Verified Customer

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Timothy Hark

Excellent customer service and setup. Quality product and easy to charge. Feeling of security and great value for the price.

3 years ago

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John And Joan

It's handy and reliable and based on the testing seems to be working fine. It does take a bit of time for the folks to respond to an emergency.

3 years ago

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Ruth

Every time I call I get pretty good service. They are pretty responsive to my needs. It is pretty easy to set up and use.

3 years ago

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Paul

Read that it was highly rate. Adam was excellent to work with. He was very knowledgeable of the product and he answered all my questions

3 years ago

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Thomas

The answer was immediate when I tested it. That gives me a feeling of security. She was very good and courteous on the call.

3 years ago

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Ann

Like their quick responses. My mother fall when she had the necklace on so she pushed the button and they called us. It’s good.

3 years ago

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Karen Coppock

This GPS device is perfect for me at home or on the go. I purchased it online based on internet reviews. It was easy to set up & test.

3 years ago

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Louis Greub

Although I have not had to use its services, I accidentally pressed the button on my neck cord device and was immediately connected to a man asking what I needed.

3 years ago

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Alice

The device stays charged for a long time. Every time I test it, I get a quick response. Customer service is prompt and efficient.

3 years ago

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Norman

There are no problems with the device. We've tested it one time and it worked perfectly. Their customer service is very helpful.

3 years ago

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Anonymous

When I called customer support, they knew my name and were very courteous. I am not sure why the device flashes all the time.

3 years ago

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Bret Holbert

Since my mother started using your device, she's activated it twice that we know of. On neither occasion were any of the names in the instructions we gave contacted, despite the fact I spoke directly to Guardian staff and gave specific instructions names on the list were to be contacted any time the device was activated.

3 years ago

Reply from Medical Guardian

Greetings Bret and thank you for the review. Please answer the following private message so we can investigate your account further. Thank you again for your review, and have a great day!

Nov. 6th, 2020

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Paddy

I don’t like the alert buzz, it is kind of annoying but I guess that is necessary and the device does give me peace of mind.

3 years ago

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Suzanne

Great company so far. Everything works fine. I like that it is there for my protection. They are very prompt and helpful.

3 years ago

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Anonymous

Customer service answered right away when we were setting it up and testing it. My son bought it for me because we has a bad storm and I tried to go somewhere and I was not able to walk for seven hours.

3 years ago

Reply from Medical Guardian

Greetings and thanks for the review! We are glad you are enjoying the peace of mind of having a Medical Guardian medical alert system. If there is anything we can do to earn your 5-star satisfaction then please let us know! Thanks again for your review and have a great day!

Nov. 6th, 2020

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Larry And Bernadette

The range is only three hundred, that is the wort thing and that you have to take the thing around your neck or wrist but otherwise it is fine. Everything is fine.

3 years ago