Due to the recent adverse weather on the East Coast, Midwest and South Central US my Pendant order was (understandably) delayed in arriving due to the weather conditions.
I contacted Customer Service to inquire about the status of the delivery and spoke with a Customer Service Representative name Harry concerning it.
Harry was very understanding of my concern(s) and immediately contacted the delivery carrier for an update. In addition to that, Harry informed his Supervisor of the delay and between the two of them they arranged with the carrier to expedite the delivery and, as a precaution, sent me a second device in the event of further delays.
Upon gather all the information from the carrier, Harry called me back (within 10 minutes) and described, in detailed, the status of the order and informed me that I would be receiving my Pendant within the next two days.
In addition to returning my call that evening, Harry followed up with another call to me the next day providing me with more information.
The reason for the delay in receiving my order was neither the fault of Medical Guardian, or the carrier. I just happened to place my order at the time Mother Nature unleashed a massive weather system that affected the entire East Coast, the Midwest and the South Central states.
I can honestly say that I cannot remember, ever, receiving the type of Customer Service / Support that I received from Medical Guardian and Harry.
Not only was Harry extremely professional and caring, he treated me as though I was family and went the extra mile to help me.
Kudos to Harry and his Supervisor for excellence in Customer Care.